--- title: "NextMe Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about NextMe Software - reviews, pricing plans, popular comparisons to other Waitlist products and more." source_url: "https://www.capterra.com/p/165482/NextMe/" page_type: "product" language: "en" --- # NextMe Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) NextMe ## What is NextMe? NextMe is a modern virtual waiting room that makes it simple for businesses to manage their waitlist and serve more customers. Eliminate long lines and create amazing first impressions, all while saving money on outdated technology. Designed to help organizations of all kinds seamlessly manage customer flow, NextMe's award-winning queue management solution is recognized for being incredibly intuitive, easy to train, and loved by customers and businesses alike. Retain over 30% more customers, boost online reviews, and engage with your waiting customers in real-time with NextMe's powerful virtual waiting room. ## What is NextMe used for? [Waitlist](https://www.capterra.com/waitlist-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/) Top alternative Featured Overall rating Based on 20 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $49.99 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for NextMe?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.nextmeapp.com/&name=NextMe) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### NextMe 4.8 (20) VS. [4.8 (93)](https://www.capterra.com/p/160462/Qminder/reviews/) Starting Price $49.99 Flat Rate, Per Month Starting Price $869 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (20) Ease Of Use 4.9 (102) Value For Money 4.9 (19) Value For Money 4.7 (82) Customer Service 5.0 (20) Customer Service 4.7 (91) ## NextMe alternatives Highest Rated [4.9 (101)](https://www.capterra.com/p/220182/Now-Book-It/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (66)](https://www.capterra.com/p/177074/TablesReady/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (672)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.7 (63)](https://www.capterra.com/p/152494/Waitwhile/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/165482/NextMe/alternatives/) ## FAQs about NextMe Overview ### Which roles and teams benefit most from NextMe? NextMe is most used by general managers, owners, and operations leaders who need to streamline customer flow, reduce wait times, and improve front-desk efficiency. Marketing, events, and account teams benefit from managing guest experiences, appointments, and communications, while executives use it to monitor service performance and support smoother day-to-day operations. Answer based on 20 reviews Overview ### What company size and industries is NextMe built for? NextMe is designed for businesses with a wait, serving mainly small businesses at 80%, with restaurants the top industry at 25%. It also supports enterprise and midsize companies, each at 10%, and is commonly used in marketing and advertising and events services, both at 15%, alongside healthcare, retail, education, and government. Answer based on 20 reviews Features and Usability ### What are the key features of NextMe? NextMe offers appointment scheduling, online booking, and reservations management, plus wait list management, queue management, and patient flow management. It also includes client portals, self check-in/check-out, reminders and notifications, customizable forms and reports, real-time analytics, and third-party integration for scheduling and customer coordination. Pricing ### How much does it cost and what fees or limitations are included? NextMe offers a free version with 100 messages per month and 1 user seat, plus a free trial. Paid plans start at $49.99 per month for the Starter plan with 3,000 messages and 5 seats, and $79.99 per month for the Business plan with 5,000 messages and 10 seats. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does NextMe offer? NextMe provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online options support guided setup, webinars cover group instruction, and documentation offers written reference material for self-paced review and feature lookups. Getting Started and Support ### What customer support options does NextMe offer? NextMe provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. User feedback describes setup help as strong and says customer service is dedicated, with support that helps teams understand needs and resolve issues while keeping bugs minimal. Answer based on 2 reviews ## Features AI summary Based on 161 Waitlist reviews Capterra data shows that buyers of waitlist software rank the following features as their top priorities: - **Real-Time Data** (**56%** of reviewers rated this feature as critical) - **Waitlist Status Tracking** (**62%**) - **Online Booking** (**68%**) NextMe supports all three features that reviewers rate highest: **Real-Time Data**, **Waitlist Status Tracking**, and **Online Booking**. Together, these capabilities help businesses keep wait times current, give customers clear visibility into their place in line, and let guests book ahead more easily, helping teams manage demand more efficiently and improve the customer experience. Waitlist Status Tracking 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track the position in queue in real-time Reporting & Statistics 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Mobile Access 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Alerts/Notifications 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Confirmations/Reminders 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Customizable Fields 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases NextMe 70 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Content Creation: The ability to create unique content - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customer Activity Tracking: A report showing what actions customers perform - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Reminders: Reminders sent via email - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - For Restaurants: Serves restaurants - For Salons and Spas: Specific for use in spas and salons - Gamification: Games or game-like elements to track progress and reward accomplishments - Historical Reporting: Information, data and reports that are being tracked over time - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Multi-Location: Manage and support multiple locations - Online Booking: Book meetings and appointments through a website or digital platform - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Prioritization: Arrange tasks based on the level of priority or urgency - Public Waitlist: Ability that lets customers add themselves to a publicly available waitlist - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Status Tracking: Track the status over time for a request, process, asset, or transaction - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Wait List Management: Record, update and manage waiting lists - Waiting Time Tracking: Estimated waiting time in the queue - Waitlist Status Tracking: Track the position in queue in real-time - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.8 (20) 4.8 Based on 20 reviews ## Pricing Value for money 4.9 (19) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/165482/NextMe/pricing/) Free Free It includes: - Waitlist Management - Predictive Wait Times - Real-Time Updates - Cross-Device Syncing - Guest Loyalty Tracking - Data Anonymization - Custom Fields and Queues - Public Waitlist Display Starter $49.99 Flat Rate,Per Month It includes: - Waitlist Management - Predictive Wait Times - Real-Time Updates - Cross-Device Syncing - Guest Loyalty Tracking - Data Anonymization - Custom Fields and Queues - Public Waitlist Display - Customizable SMS Text Notifications - Self Check-in - Virtual Waiting Room - Team Management - Co-branding - Phone and Live Support Business $79.99 Flat Rate,Per Month It includes: - Waitlist Management - Predictive Wait Times - Real-Time Updates - Cross-Device Syncing - Guest Loyalty Tracking - Data Anonymization - Custom Fields and Queues - Public Waitlist Display - Customizable SMS Text Notifications - Self Check-in - Virtual Waiting Room - Team Management - Co-branding - Phone and Live Support - White Label Branding - Analytics and Reporting - Data Exports - Dedicated Account Manager Custom Price will vary by need. It includes: - Waitlist Management - Predictive Wait Times - Real-Time Updates - Cross-Device Syncing - Guest Loyalty Tracking - Data Anonymization - Custom Fields and Queues - Public Waitlist Display - Customizable SMS Text Notifications - Self Check-in - Virtual Waiting Room - Team Management - Co-branding - Phone and Live Support - White Label Branding - Analytics and Reporting - Data Exports - Dedicated Account Manager - One-Time Events - 1:1 Product Training - Flexible Billing - SLAs - Custom Integrations - Custom Reports Value for money 4.9 (19) 4.9 Based on 19 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (20) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (20) 5.0 Based on 20 reviews ## User reviews Overall rating 4.8 Based on 20 reviews Filter by rating 5(17) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LK Leah K. CEO Events Services ### "GREAT EXPERIENCE " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 18, 2024 The best thing about it was John Yi actually visited our event place to make sure if everything is doing well which is super helpful. Pros John did an amazing demo with our team to show how to use it! Super easy to use. Cons It was super easy to use for everyone and makes our event so smooth. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EL Elizabeth L. Director of Operations Veterinary ### "Ally Urgent Vet Care" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 30, 2024 Customer Service with NextMe has been really great. John looks into any issues and follows up appropriately. Pros It is user friendly. It does not take long to train the staff on. Cons It does not integrate into our software. Alternatives considered [WaitWell](https://www.capterra.com/p/236054/WaitWell/) [Waitwhile](https://www.capterra.com/p/152494/Waitwhile/) Reasons for choosing NextMe We were currently using Nextme for our first location. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 19, 2024 Thank you for the positive feedback! We'll be focusing on 3rd party integrations soon (i.e. PIMS) so we'll make sure to follow up accordingly CF Chrissy F. Program Director Marketing and Advertising ### "Great for Events and Consumer Experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 25, 2023 This was perfect for our event. So happy we found it! Pros Easy to use and to train Brand Ambassadors to use. Also the clients like the customization and data collected. Cons Only that the user had to select which activation but I know that is being removed soon. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JB Jade B. Coordinator Events Services ### "Quick, Functional, Helpful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 28, 2023 Pros NextMe makes check-in a smooth and enjoyable process for the production team and event guests. We love to avoid having guests waiting in long lines and NextMe is the perfect solve! The NextMe team is quick, responsive, and makes the process so easy for our team to implement. Cons I do wish there was a way to split the screen to have 1 iPad manage both guest notifications & check-in. Another huge bonus would be if there was a way for us to notify all guests at once. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Account Director Marketing and Advertising ### "Hot Laps Sign Up" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 12, 2023 Great customer service by John. Pros That it's ready to go not much modification is needed Cons That couldn't have a cap for the queues we made. Which would have allowed consumers to sign up on their own for certain queues. Reasons for choosing NextMe Past experience with the product and cost Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 13, 2023 Thank you for your feedback! We're glad to hear your team enjoyed NextMe's easy setup process and customer support. Regarding capping the number of guests per queue, we have a new version of NextMe that includes this feature request. Please don't hesitate to reach out to your account representative to help you get started. Thank you again for your honest feedback and we look forward to working with you again in the near future! NL Neakai L. Sr. Account Mgr Marketing and Advertising ### "Beauty Expo Check-in" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 24, 2023 Easy to use Pros My client used this app to schedule hair appointments in their booth for attendees at a beauty expo. It was easy to use and helpful to manage the flow of traffic. Customer service was great! We will definitely use this again. Cons I can't think of anything that i did not like Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 26, 2023 Thank you for the positive feedback and we're glad you found our NextME helpful at your event! Joseph S. IS IT Manager Government Administration ### "Recommended!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 10, 2023 Support and staff are excellent to work with from \[sensitive content hidden\] on down! \[sensitive content hidden\] & Thanks for a great service. Pros NextME first helped our municipality help get city services running again during the pandemic; keeping our staff and customers safe as possible during spacing precautions. Now after the pandemic, our customers and staff like it better than the old take a number and wait around old school way. Cons It is very dependent upon network connectivity so make sure you have a sold and secure network or the app will not refresh in a timely manner. Reasons for choosing NextMe Perfect for the pandemic and opening services back up for citizens. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 10, 2023 Thank you for your positive feedback! We're always happy to help and glad to hear our waitlist solution is still adding value to your team and customers beyond the pandemic! JK Jennifer K. Owner Hospitality ### "Outdoor Sports Rental Business " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 29, 2022 Provided a simple and effective solution for us when we were busy and out of equipment. Pros The product is so easy for my staff to use! Cons Everything worked great for my team and customers. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 30, 2022 Thanks so much for your positive feedback! We're glad it's easy for your team to use and we look forward to further improving your user experience. JL Jp L. Podcast Host / Fashion Show Producer Apparel & Fashion ### "Tryout session check in" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 16, 2022 We put together a PDF with my logo and the QR code for the models of the tryout session to scan as they checked into the session. The ability to put models in a queue, interaction free, allowed me to focus my time and efforts on other parts of the session. I knew who all checked in and who was next in line. Pros Great customer support getting setup and understanding my needs. Customization around my branding. The ability to see the waitlist on multiple devices so that more than one team member could see the list and check people in approriately. Cons Not much, I had a simple use case and it was perfect. Definitely a repeat customer. Reasons for choosing NextMe did not consider other products Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JE Jessica E. Associate Director of Online Retail & Web Consumer Goods ### "Great App!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 6, 2022 It was great! \[SENSITIVE CONTENT\] was super helpful throughout this whole process. Looking forward to working with him again in the future! Pros Overall this software is really easy to use and intuitive Cons The day after the event the data is cleared from the system Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 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