Who Uses This Software?

No reservation policy restaurants. Any industry where customers wait in line, such as auto detail shops, nail salons, retail stores, barber shops, doctor's offices, urgent care, car repair, etc.


Average Ratings

3 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.99/month
  • Free Version
    Yes
  • Deployment
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • NextMe
  • www.nextmeapp.com/
  • Founded 2014
  • United States

About NextMe

A restaurant management solution for walk-in reservations, wait lists, customer messaging and communication, analytics, and more.


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NextMe Features

  • Billing & Invoicing
  • Built-in Accounting
  • Employee Management
  • Inventory Management
  • Kitchen Management
  • Menu Management
  • Point of Sale (POS)
  • Reporting/Analytics
  • Reservations Management
  • Table Management
  • Wait List Management

NextMe Reviews Recently Reviewed!


We have a true partnership and they always think about our best interests

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have long waits, so we were writing people's names on paper and then calling their names. That sometimes created chaos, especially in summer, when the wait was 70-90 people. We tried buzzers at one point, but people would take them with them and lose them, so it was a big cost to our business. We wanted to automate this service, so we needed a vendor to help us.

NextME created an app to simplify and improve the customer experience. Now, we can use people's phone numbers to notify them by text when their table is ready. Besides, customers can see the updates regarding their place in line, so they don't have to stay inside the restaurant. The new feature of the app enables customers to pre-order pizza. We can tag the customer who has placed a pre-order, which makes the table turnover time faster.

Cons: We have a true partnership and they always think about our best interests. I can't think of anything.

Overall: With NextME, the process has become more efficient, so we need a smaller staff. Customers who leave their reviews online say they love the new system because it's very organized and lets them plan their wait time outside the restaurant. Positive reviews, in turn, bring even more customers to our restaurant.

The NextME app really allows us to do things that we weren't able to do before

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We wanted an easier way to manage our customer wait times. We're a small place so we always have some sort of a wait, and we tend to have longer waits on the weekends. Our old system was clunky. We were looking for something streamlined and easy to use. NextME created a mobile application that takes the name and the phone number of the customer waiting for a table. The customer receives a text message letting them know where they are in line and a notification when their table is ready. We've been using NextME on an iPad since its launch. Someone from their team comes to the store to help install each new update. They help our host run through the update, make sure it's understood, and find out if we have any input. The app also provides analytics to the back of the house after every shift.

Cons: I can't really think of anything we dislike about the software. It's very user friendly and easy to learn.

Overall: Staff estimates of wait times have improved dramatically since the engagement began, resulting in a significant increase in customer retention. NextME's responsiveness and openness to constructive feedback make them a valuable partner.

They're dedicated to product quality and customer service

Sep 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Customer retention metrics perform well, according to NextME's daily and weekly analytics. The automated system is easy for customers because they're always on their phones. Bugs have been minimal. They're dedicated to product quality and customer service.

Cons: There were issues early on, but that's expected with any new project. NextME has been an amazing partner; they keep us updated and do quick turnarounds. Most problems resulted from poor internet connections. That isn't NextME's fault, but they still come in the restaurant to help.

Overall: NextME's automatic system had a seamless transition and currently promotes customer loyalty. The quality solution has had only minimal bugs. NextME is communicative and dedicated to providing comprehensive service. The team offers on-site assistance and resolves issues quickly.