# NextMe Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is NextMe the right Waitlist solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/165482/NextMe/reviews --- NextMe 4.8 (20) [View alternatives](https://www.capterra.com/p/165482/NextMe/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of NextMe Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews Joseph S IS IT ManagerGovernment Administration, 51 - 200 employeesUsed the software for: 1-2 years. “NextME first helped our municipality help get city services running again during the pandemic; keeping our staff and customers safe as possible during spacing precautions.“ February 10, 2023 JL Jp L Podcast Host / Fashion Show ProducerApparel & Fashion, Self-employedUsed the software for: Less than 6 months. “Great customer support getting setup and understanding my needs.“ May 16, 2022 ## Showing most helpful reviews Showing 1-20 of 20 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joseph S. IS IT Manager Government Administration Used the software for: 1-2 years ### "Recommended!" February 10, 2023 4.0 Support and staff are excellent to work with from \[sensitive content hidden\] on down! \[sensitive content hidden\] & Thanks for a great service. Pros NextME first helped our municipality help get city services running again during the pandemic; keeping our staff and customers safe as possible during spacing precautions. Now after the pandemic, our customers and staff like it better than the old take a number and wait around old school way. Cons It is very dependent upon network connectivity so make sure you have a sold and secure network or the app will not refresh in a timely manner. Reason for choosing NextMe Perfect for the pandemic and opening services back up for citizens. Review Source Response from NextMe February 10, 2023 Thank you for your positive feedback! We're always happy to help and glad to hear our waitlist solution is still adding value to your team and customers beyond the pandemic! EL Elizabeth L. Director of Operations Veterinary Used the software for: 1-2 years ### "Ally Urgent Vet Care" August 30, 2024 4.0 Customer Service with NextMe has been really great. John looks into any issues and follows up appropriately. Pros It is user friendly. It does not take long to train the staff on. Cons It does not integrate into our software. Alternatives considered [WaitWell](https://www.capterra.com/p/236054/WaitWell/)[Waitwhile](https://www.capterra.com/p/152494/Waitwhile/) Reason for choosing NextMe We were currently using Nextme for our first location. Review Source Response from NextMe November 19, 2024 Thank you for the positive feedback! We'll be focusing on 3rd party integrations soon (i.e. PIMS) so we'll make sure to follow up accordingly VR Verified Reviewer Account Director Marketing and Advertising Used the software for: Less than 6 months ### "Hot Laps Sign Up" June 12, 2023 4.0 Great customer service by John. Pros That it's ready to go not much modification is needed Cons That couldn't have a cap for the queues we made. Which would have allowed consumers to sign up on their own for certain queues. Reason for choosing NextMe Past experience with the product and cost Review Source Response from NextMe June 13, 2023 Thank you for your feedback! We're glad to hear your team enjoyed NextMe's easy setup process and customer support. Regarding capping the number of guests per queue, we have a new version of NextMe that includes this feature request. Please don't hesitate to reach out to your account representative to help you get started. Thank you again for your honest feedback and we look forward to working with you again in the near future! LK Leah K. CEO Events Services Used the software for: Less than 6 months ### "GREAT EXPERIENCE " November 18, 2024 5.0 The best thing about it was John Yi actually visited our event place to make sure if everything is doing well which is super helpful. Pros John did an amazing demo with our team to show how to use it! Super easy to use. Cons It was super easy to use for everyone and makes our event so smooth. Review Source RB Ryan B. Marketing Manager Recreational Facilities and Services Used the software for: 6-12 months ### "Functional, great support, could use more features." March 10, 2022 5.0 Rather than have our customers wait in line, we want them spending money at the bar, arcade, or on food. Nextme has made that a reality. Pros Ease of use, great responsive support from \[SENSITIVE CONTENT\]. Customers are able to sign up for different attraction's waitlists from anywhere in our building letting our customers spend money in other parts of the business instead of waiting in line. Cons It doesn't give reliable estimates wait times for our team or customers, which means out team has to kind of make it up, and that results in poor customer interactions, we ultimately stopped showing the estimated wait time as it was upsetting more guests than helping. This could use some fine tuning. Additionally, it seems like certain setting can only be adjusted on the app, or the web portal, but not visa versa, they should really have all the setting on both platforms. Review Source Response from NextMe April 6, 2022 Thank you for your 5-star review! Also, we're happy we got to address your "cons" regarding estimated wait times during our meeting. Since your recreational facility supports multiple waitlists for various group activities including laser tag, we're currently working on offering our users more ways to display wait times based on custom queue types and by party size. Until then, we're glad we found a temporary solution for your business and we appreciate your feedback to help us improve your experience. CF Chrissy F. Program Director Marketing and Advertising Used the software for: Less than 6 months ### "Great for Events and Consumer Experience " September 25, 2023 5.0 This was perfect for our event. So happy we found it! Pros Easy to use and to train Brand Ambassadors to use. Also the clients like the customization and data collected. Cons Only that the user had to select which activation but I know that is being removed soon. Review Source CB Craig B. General Manager Restaurants Used the software for: 2+ years ### "We have a true partnership and they always think about our best interests" September 25, 2018 5.0 With NextME, the process has become more efficient, so we need a smaller staff. Customers who leave their reviews online say they love the new system because it's very organized and lets them plan their wait time outside the restaurant. Positive reviews, in turn, bring even more customers to our restaurant. Pros We have long waits, so we were writing people's names on paper and then calling their names. That sometimes created chaos, especially in summer, when the wait was 70–90 people. We tried buzzers at one point, but people would take them with them and lose them, so it was a big cost to our business. We wanted to automate this service, so we needed a vendor to help us. NextME created an app to simplify and improve the customer experience. Now, we can use people's phone numbers to notify them by text when their table is ready. Besides, customers can see the updates regarding their place in line, so they don’t have to stay inside the restaurant. The new feature of the app enables customers to pre-order pizza. We can tag the customer who has placed a pre-order, which makes the table turnover time faster. Cons We have a true partnership and they always think about our best interests. I can't think of anything. Review Source CR Chris R. General Manager Restaurants Used the software for: 2+ years ### "The NextME app really allows us to do things that we weren't able to do before" September 25, 2018 5.0 Staff estimates of wait times have improved dramatically since the engagement began, resulting in a significant increase in customer retention. NextME’s responsiveness and openness to constructive feedback make them a valuable partner. Pros We wanted an easier way to manage our customer wait times. We're a small place so we always have some sort of a wait, and we tend to have longer waits on the weekends. Our old system was clunky. We were looking for something streamlined and easy to use. NextME created a mobile application that takes the name and the phone number of the customer waiting for a table. The customer receives a text message letting them know where they are in line and a notification when their table is ready. We've been using NextME on an iPad since its launch. Someone from their team comes to the store to help install each new update. They help our host run through the update, make sure it’s understood, and find out if we have any input. The app also provides analytics to the back of the house after every shift. Cons I can't really think of anything we dislike about the software. It's very user friendly and easy to learn. Review Source BR Brian R. Owner Restaurants Used the software for: 2+ years ### "Easy to use" November 18, 2021 5.0 Pros Great app, so easy to use and takes about 10min to train an employee! Cons Nothing, everything is so easy. I recommend to anyone Reason for choosing NextMe Resy Review Source Response from NextMe November 23, 2021 Thank you for your feedback and we're glad to hear it was easy for you and your team to get started with NextME! NL Neakai L. Sr. Account Mgr Marketing and Advertising Used the software for: Less than 6 months ### "Beauty Expo Check-in" April 24, 2023 5.0 Easy to use Pros My client used this app to schedule hair appointments in their booth for attendees at a beauty expo. It was easy to use and helpful to manage the flow of traffic. Customer service was great! We will definitely use this again. Cons I can't think of anything that i did not like Review Source Response from NextMe April 26, 2023 Thank you for the positive feedback and we're glad you found our NextME helpful at your event! DS Desi S. General Manager/COO Hospitality Used the software for: 2+ years ### "My Team & Members love it!!!" December 13, 2021 5.0 Over the past 4 years, NextMe has given incredible service and continues to innovate. I am very impressed that each year there is something new that creates more value and benefits for both our members and the team who is executing the event. Pros The ease for both my team and the membership to use. We use this software for major events where lines can form. My using NextMe it allows my members to enjoy the event and have more family time and not have to wait in line to see Santa. My team loves it because it empowers our members to sign up for the waitlist themselves. This allows for easy execution and more efficiency at check in!!! Overall an outstanding platform, with great service and everything we need to give the best experience to our membership. Cons There is nothing we don't like! NextMe provides the perfect blend of innovation with ease of use. Review Source Response from NextMe December 15, 2021 Wow, thank you Desi! We're so happy we can help to make your events even more special, especially during the Holidays. AJ Anne J. General Manager Restaurants Used the software for: 2+ years ### "They’re dedicated to product quality and customer service" September 26, 2018 5.0 NextME's automatic system had a seamless transition and currently promotes customer loyalty. The quality solution has had only minimal bugs. NextME is communicative and dedicated to providing comprehensive service. The team offers on-site assistance and resolves issues quickly. Pros Customer retention metrics perform well, according to NextME’s daily and weekly analytics. The automated system is easy for customers because they’re always on their phones. Bugs have been minimal. They’re dedicated to product quality and customer service. Cons There were issues early on, but that’s expected with any new project. NextME has been an amazing partner; they keep us updated and do quick turnarounds. Most problems resulted from poor internet connections. That isn’t NextME’s fault, but they still come in the restaurant to help. Review Source ML Marti L. Senior Marketing Events Manager Information Technology and Services Used the software for: 1-2 years ### "NextMe is a great partner! " November 6, 2019 5.0 Pros I love the ease of use of this software. We use it at two events a year and we don't always have the same staff running the software for us. It's so simple that it makes training easy for us. NextMe is also great about taking in customer feedback and implementing improvements - we appreciate that partnership so much. Cons Still need to add a few more international countries to the texting capability Review Source Response from NextMe November 7, 2019 Thank you for your review! We value you as our partner and we're glad you had a great experience with NextME's waitlist software at your conference. We'll make sure to follow up with you directly as we continue to expand into more countries and allow broader SMS text capability! JB Jade B. Coordinator Events Services Used the software for: 1-2 years ### "Quick, Functional, Helpful" August 28, 2023 5.0 Pros NextMe makes check-in a smooth and enjoyable process for the production team and event guests. We love to avoid having guests waiting in long lines and NextMe is the perfect solve! The NextMe team is quick, responsive, and makes the process so easy for our team to implement. Cons I do wish there was a way to split the screen to have 1 iPad manage both guest notifications & check-in. Another huge bonus would be if there was a way for us to notify all guests at once. Review Source JK Jennifer K. Owner Hospitality Used the software for: 1-2 years ### "Outdoor Sports Rental Business " September 29, 2022 5.0 Provided a simple and effective solution for us when we were busy and out of equipment. Pros The product is so easy for my staff to use! Cons Everything worked great for my team and customers. Review Source Response from NextMe September 30, 2022 Thanks so much for your positive feedback! We're glad it's easy for your team to use and we look forward to further improving your user experience. AS Allison S. Event Director Events Services Used the software for: Less than 6 months ### "Great app for events! " April 27, 2022 5.0 My company hosted a fan convention with 800+ people and we used NextME to implement a waitlist into our celebrity autograph lines. It 100% transformed the convention game for us, and it removed the unnecessary waiting times that attendees were expecting. It also kept our autograph room calm and organized. Pros This product was very easy and intuitive! We were able to teach it to our volunteers quickly. We also loved the customization of adding multiple list types. It works very well for our event. Cons There wasn’t anything I disliked about the software. Maybe the ability to remove the quoted time would be nice, but it was great. Alternatives considered [Waitwhile](https://www.capterra.com/p/152494/Waitwhile/) Reason for choosing NextMe I chose NextME because they offered a one-time event price instead of requiring you to pay monthly and only be allowed a certain number of entries to the waitlist. I loved being able to fully use the app, just for the time that we needed it. Review Source lK levi K. Owner Restaurants Used the software for: Less than 6 months ### "Review " November 25, 2021 5.0 Pros We use it for waitlists and reservations. Cons Not a whole lot as of now. We will be using more of what you have to offer when we get busier and our business more announced. Review Source DP Dale P. Assistant Manager Pharmaceuticals Used the software for: Less than 6 months ### "Dale" April 7, 2020 5.0 I have so far loved my experience with NextMe. Pros I really enjoy how you're able to customize what the people see. They're able to see what place they are in line and we can message what our specials are. Cons I have no had any negative experiences with this product. Review Source JL Jp L. Podcast Host / Fashion Show Producer Apparel & Fashion Used the software for: Less than 6 months ### "Tryout session check in" May 16, 2022 5.0 We put together a PDF with my logo and the QR code for the models of the tryout session to scan as they checked into the session. The ability to put models in a queue, interaction free, allowed me to focus my time and efforts on other parts of the session. I knew who all checked in and who was next in line. Pros Great customer support getting setup and understanding my needs. Customization around my branding. The ability to see the waitlist on multiple devices so that more than one team member could see the list and check people in approriately. Cons Not much, I had a simple use case and it was perfect. Definitely a repeat customer. Reason for choosing NextMe did not consider other products Review Source JE Jessica E. Associate Director of Online Retail & Web Consumer Goods Used the software for: Less than 6 months ### "Great App!" May 6, 2022 5.0 It was great! \[SENSITIVE CONTENT\] was super helpful throughout this whole process. Looking forward to working with him again in the future! Pros Overall this software is really easy to use and intuitive Cons The day after the event the data is cleared from the system Review Source Similar Products Featured ## Related categories [Waitlist](https://www.capterra.com/waitlist-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.