Average Ratings

1 Review

  • 4 / 5
    Overall

  • 3 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • BroadSoft
  • www.broadsoft.com/

About CC-ONE

Contact center solutions with 360 customer journey analytics, predictive analytics-based routing, and performance analytics.


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CC-ONE Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

CC-ONE Reviews Recently Reviewed!


Great Solution

Oct 25, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Amazing solution that really maximizes you telecommunications and gives you the return that you always wanted.

Cons: Have to confess that they have one of the most difficult pricing structures that we have ever seen.

Overall: We found it overcomplicated from an administration perspective, which was a shame as the solution is absolutely amazing.