Average Ratings

2 Reviews

  • 3.5 / 5
    Overall

  • 3 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • BroadSoft
  • www.broadsoft.com/

About CC-ONE

Contact center solutions with 360 customer journey analytics, predictive analytics-based routing, and performance analytics.


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CC-ONE Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

CC-ONE Reviews Recently Reviewed!


Not the best softphone i've used

Feb 01, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: works well, but could be improved in many areas though.

Pros: I like that it's fairly basic and can be operated without the need for a desktop phone at all. Also fairly unobtrusive, can just sit in the background on your desktop.

Cons: Not very user friendly. Transferring internal calls is not as easy as it should be because you can't search for internal extensions. Also, it prompts for work or personal number when you try to call, even if there is no personal number loaded.

Great Solution

Oct 25, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Amazing solution that really maximizes you telecommunications and gives you the return that you always wanted.

Cons: Have to confess that they have one of the most difficult pricing structures that we have ever seen.

Overall: We found it overcomplicated from an administration perspective, which was a shame as the solution is absolutely amazing.