Who Uses This Software?

Customer Support Centers, Call Centers, Customer Care Centers.


Average Ratings

1 Review
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $499.00/month
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • GetinQ
  • getinq.co
  • Founded 2016
  • Israel

About GetinQ

With GetinQ you can efficiently manage, reduce, and improve response time in support centers. When agents get into difficulty while assisting a customer, they will get the attention of the team leader based on their waiting time and request priority. GetinQ provides unique analytic reports, you can track how your team is performing, responding as well as what support requests they are making. This allows you to pinpoint any weak spots that could benefit from specific training or extra attention.


GetinQ Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

GetinQ Reviews Recently Reviewed!

The work flow became easier, trackable and time efficient

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The software is a user friendly, simple and serves its purpose to the highest level.
As a shift supervisor in customer care, this software has changed the way we help the representatives. Moreover, now we can track the shift trends, find the knowledge gaps, as well as export the stats to track the work of our senior associates.
Most importanty, with getinq, we were able to reduce our cusomer's waiting time, the moment we located our work flaws using the platform, as we were able to prioritize our level of service.

Cons: In the shiftorganizer tab, it takes time to inout the shift order manually. I think it should be more automated.