Who Uses This Software?

The Callback Tracker is an essential tool for any business that promotes its services online.


Average Ratings

5 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

Vendor Details

  • Callback Tracker
  • callbacktracker.com/
  • Founded 2012
  • United States

About Callback Tracker

Callback Tracker is a smart Click to Call communication tool that converts your site visitors into leads. Our customizable widget hovers neatly over your site and provides visitors with a guaranteed Call Back in 24 sec. Online Dashboard provides - Call recordings, Source tracking, Custom Caller ID, Google Analytics, Zapier Integration, Email/SMS Notifications. With Callback Tracker, you are offering your visitors flexible and accessible support, while transforming them into happy customers.


Callback Tracker Features

  • Auto-Dialing
  • Call List Management
  • Call Recording
  • Campaign Management
  • Dashboard
  • Data Management
  • Lead Capture
  • Lead Distribution
  • Lead Scoring
  • Performance Management
  • Contact Discovery
  • Contact Import/Export
  • Lead Capture
  • Lead Database Integration
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Prospecting Tools
  • Visitor Identification

Callback Tracker Reviews Recently Reviewed!


Thank You Call Back Tracker

Sep 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Software is easy to use, install and provides excellent reporting on data and notifications of calls. Very flexible and adaptable to different settings.

Cons: I really don't have anything to say negative. I wish it were a little cheaper but is still a value for the service provided.

Overall: A former SEO company signed us up with Call Back Tracker and when we moved to a different firm we lost the software and we felt a large difference in the leads coming in. We tried another software that you need a programming degree to use. Needless to say, we have switched back to call back tracker and are very happy.

A clever, useful call back widget

Aug 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: * Love the visual CTA and presence on website

* Love the convenience for customers

* Love how their team listens to customers

* Love the fact they have added goal tracking etc

Overall, a very clean, simple call back mechanism that looks great and has some great backend functionality.

Cons: There is not much I do not like about this product. Some small requests would be multiple cc/bcc notifications for administrative staff | Additional ad keyword template tracking options for ppc campaigns | ability to target individual pages for callback rather than entire site. However, what it does, it does extremely well!

Overall: A great overall experience using their product. I think it looks great on website and has some very useful backend features. Their support team is excellent. They make a huge effort to listen to customers and implement new features. Highly recommend this system for any website.

Capterra loader

Great app from a top notch team

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Callback Tracker has been a great addition to our business. It's easy to use, flexible and the CTA features and reporting are a big plus. The support for this product is excellent, and their team makes use of they feedback they receive.

Cons: We have no complaints. We would however would like the ability to export some of the CTA data

Overall: We are looking forward to the next iteration of this app and the new features we spoke about during a recent meeting with their team - Great job guys!

Excellent value packed full of features.

Jun 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The support team was very responsive and was willing to make certain customization's to meet my business needs.

Cons: I would like to see the add the ability to allow customer to schedule an appointment at a later date and automate the call back process.

Easy to Install and Use. Great custom features.

Jul 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fast installation. Works every time. Email updates of calls, missed calls, and recordings. Easy way to improve user experience with not much effort.

Cons: not much. the little room for improvement is constantly being addressed.