# click-360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is click-360 the right 360 Degree Feedback solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/165581/click-360/reviews --- click-360 4.5 (21) [View alternatives](https://www.capterra.com/p/165581/click-360/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 9th, 2026 # Reviews of click-360 Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews JC Jon C ChairmanManagement Consulting, 11 - 50 employeesUsed the software for: More than 2 years. “The core platform is highly flexible and where customization is important to us it has been reasonably priced.“ September 21, 2022 MB Margaret B Director Human Resources, 11 - 50 employeesUsed the software for: More than 2 years. “Some difficulties in getting e-mail invites through firewalls“ May 18, 2020 JC Jon C ChairmanManagement Consulting, 11 - 50 employeesUsed the software for: More than 2 years. “Integration has been carefully and robustly handled and updates are generally seamless.“ September 21, 2022 CN Colin N CEO Professional Training & Coaching, 2 - 10 employeesUsed the software for: More than 2 years. “The customer service was responsive and friendly, with knowledgeable operatives.“ February 16, 2023 ## Showing most helpful reviews Showing 1-21 of 21 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Pete D. Team Development Director Used the software for: Less than 6 months ### "This is a performance development product for any organisation, from the simplest hierarchy up." December 8, 2017 5.0 Pros The rating section of the survey is easy to access, easy to use, easy to follow, easy to complete. The sliders give the opportunity for great accuracy by using a percentage scale. The questions can be chosen from pre-designed sets or can be provided by the client. The reports provide a fabulous amount of data, yet it is easy to pick out the important aspects that would assist the participant in developing a plan for performance improvement. The workbook feature is a powerful tool that helps the participant develop their own personal development plan. Cons With so many pages in the report, it could be helpful to have a 'progress' bar that shows your position in the navigation of the document. Review Source Response from TLC Online September 7, 2018 Hi Pete, thank you for taking the time to provide this review. We really appreciate your feedback. We really enjoyed working with you and we look forward to working with you again ¿ BR, Colin RL Rebecca L. Assessment Solutions Director Consumer Services Used the software for: 2+ years ### "Not just a software provider - a great partner" September 30, 2022 4.0 An accommodating, personable and flexible software provider who listens to your requirements but also provides excellent advice based on extensive experience within the service field. Our experience with Click 360 has been one of partnership and growth - working together to design and build 360 feedback systems with an ethos of continual improvement. Pros Click 360 are able to provide basic software templates to ensure systems are easy to navigate and provide advise on which features to include to make the system more intuitive, but are also very flexible in terms of accommodating unique client requirements for features. Cons If there is anything that we feel needs improving on our systems, then we just talk it through with Click 360 and it gets solved - we have an ongoing working partnership with them, which is what makes the solution work so well for us and our clients. Alternatives considered [360 Feedback](https://www.capterra.com/p/148030/MyTalent/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing click-360 The bespoke approach, the advanced look and feel of the software and the security of the experience we'd already had with them. Review Source BW Becki W. Senior Advisor Environmental Services Used the software for: Less than 6 months ### "Providing 360 Feedback" October 6, 2022 2.0 Poor & stressful Pros There are a good set of questions to respond too. Cons The set up of the survey is not easy for those providing feedback. The functionality of the system is poor - it would be better if all questions linked to one theme are on the same page. It would also help if you could have a list of the themes or be able to move forward and back through the questions so you can anticipate questions and make sure you are giving appropriate feedback for each one. Review Source CN Colin N. CEO Professional Training & Coaching Used the software for: 2+ years ### "Best Value Product" February 16, 2023 5.0 Brilliant product for multi-rater performance reviews/360-degree feedback. Three different ways of buying, meaning that there's something to fit everyone's need and budget. Pros The funky questionnaire interface with its sliders and 100% scale. Simultaneous rating which saves time while improving accuracy. The digital report with integrated interpretation guide, interactive workbook, action planner and learning suggestions. The 20+ organisation-wide reports. The customer service was responsive and friendly, with knowledgeable operatives. Cons Nothing, its the best-value product on the market. Review Source JO Jude O. Self employed Internet Used the software for: I used a free trial ### "A wonderful Site" October 22, 2022 4.0 The Site is Unic and fast in meeting up with demands, I wish to introduce more friends to the site because features they have and feedback responce. Pros The feedback responce is what I like most Cons The navigation sometimes is confusing though still okay. Review Source JC Jon C. Chairman Management Consulting Used the software for: 2+ years ### "Reliable, excellent user interface, strong customer support" September 21, 2022 5.0 We use the platform to support our clients' leadership assessments, onboarding, coaching, leadership development programmes, and ongoing developmental feedback processes. The core platform is highly flexible and where customization is important to us it has been reasonably priced. The team are a pleasure to deal with: technically competent and astute, commercially reasonable, ethical, personable and accessible. Pros Clear, easy to understand and use, which help to generate valid data. Reliable and secure, data security is strong (and has passed some rigorous testing by some very security conscious clients). Integration has been carefully and robustly handled and updates are generally seamless. Cons Nothing I can think of - the team are highly responsive to feedback and the software has been continuously improved. Review Source GB Gavin B. Managing Director Professional Training & Coaching Used the software for: 2+ years ### "click-360 " May 18, 2020 5.0 We use click-360 to get feedback on senior leader clients from their colleagues to help them to develop in their management and leadership effectiveness. It is one of the best developmental tools at our disposal and has proved its effectiveness again and again. Pros click-360 is an easy-to -use and customer-friendly tool, so intuitive that we rarely get any user difficulties or questions. The tool is very flexible so that we can use our own frameworks of behavioural items and allows for qualitative textual feedback as well as numerical scoring. The reports are compelling and credible and in our experience engage senior leaders sufficiently to motivate them to change. Cons This product has been refined over several years so that it is now hard to think of anything that we dislike about it. I would have no hesitation in recommending its use to others. Review Source JM Jo M. Performance Development Director Professional Training & Coaching Used the software for: 2+ years ### "Fantastic Support for the product" October 22, 2019 5.0 We see great results with behavioural changes in all sectors. The opportunity for others to see trends in feedback and understand perception of others is often the catalyst to making a difference. Pros \[SENSITIVE CONTENT HIDDEN\] and his team are always available and willing to help. They certainly go the extra mile to ensure exceptional client service. Flexibility to change questions and great detailed reports. Cons Technical difficulties in upload facilities but as above, we always get great support in dealing with these. Review Source BK Belinda K. Lead Consultant/Coach Management Consulting Used the software for: 2+ years ### "Highly recommend" May 12, 2020 5.0 I originally started as a TLC Online client, buying click-360 online feedback software to underpin my own development and coaching programmes. I now support click-360 on specific projects and deliver the click-360 accreditation programme. Pros Simplicity of the self-drive process. Layout of the reports - easy to interpret, a good mix of qualitative and quantitative data. The accompanying workbook is definitely a plus; it helps the client reflect in a structured way and gives them a reference point for queries. Availability of useful materials/tips to help me implement 360 feedback successfully. Finally, the pricing structure it offers your great value for money as well as flexibility. Cons This software gives me everything I need and my clients tell me the same. Review Source JS Jaz S. L&D Advisor Human Resources Used the software for: 6-12 months ### "We will definitely be using Click 360 again!" August 9, 2017 5.0 Minimum admin from our side and a good understanding of our business needs. Pros We used Click-360 for the first time this year after a change from our usual provider. We were so impressed with how easy they were to do business with and how the end online digital reports looked. The team were able to deliver to tight deadlines and updated us throughout the whole process. The portal itself was also very simple to use and I was able to pull out reports with just a simple click. They also provided great value for money and we will be most definitely using them again next year. Review Source Response from TLC Online August 9, 2017 That's very kind of you Jaz, you too were great to work with and I'm glad we were able to deliver to your exact requirements. You kept us on our toes as your needs constantly evolved, but we're delighted that the final outcomes were so positive. Look forward to working with you again next year:) BR, Colin Newbold Mohamed C. Responsable service informatique Industrial Automation Used the software for: Less than 6 months ### "Qualité Prix " December 16, 2023 5.0 click-360 aide les les intéressés a prendre des décisions fiables et sure Pros la présence sur le marché et les avis remarquables sur les produits Cons la vitesse de la réponse le moment de déclarer un avis Review Source eL etienne L. juriste Aviation & Aerospace Used the software for: Less than 6 months ### "arnaque" April 17, 2023 1.0 une honte se faire rançonner tout en promettant mont et merveilles ...à vomir et une place devant les tribunaux à coup sur Pros impossible d'acceder au siteet de mettre en place le business promis impossible de se faire rembourser à fuir Cons a fuir arnaque de 1er choix pour gens vulnérables Review Source CH Christine H. Performance Development Manager Professional Training & Coaching Used the software for: 2+ years ### "Above and Beyond " October 29, 2019 5.0 Rep team are absolutely brilliant! They have looked after me no end and their service is always exceptional. This time around I felt I had to write because Rep helped me on his holiday! I had no idea he was away until he telephoned and explained. Despite my best efforts to tell him not to worry, he went out of his way and helped me late on a Friday evening. I am such an advocate of Rep team and I cannot recommend them enough, thank you. Pros The format of the reports and how detailed they are. I also like the personal touch of being able to speak to Rep team and for them always going out of their way to help their clients. Cons The delicate process and understanding all of the finer detail Review Source LG Linda G. Head of L&D Civic & Social Organization Used the software for: 6-12 months ### "Bespoke 360 Programme Sows the Seeds for Change at Kew" October 4, 2018 5.0 We have been looked after brilliantly - they’re a calm, safe pair of hands. Furthermore, TLC Online has the confidence of the Exec Board. We look forward to running more 360s with them. Pros We were impressed with the functionality of the click-360 platform, especially the simultaneous rating option. But it was their experience and passion that made them stand out. My hope was that the 360 programme would make people think about their own behaviour and start to have behavioural conversations. It has certainly achieved that. They can see what they need to do to be better leaders too. Cons The process was quite intense but click-360 made it easy for us. Review Source IM Ian M. Chief Information Officer Civic & Social Organization Used the software for: 6-12 months ### "click-360 Feedback was well thought-out and balanced" October 4, 2018 5.0 I have changed the way I interact with my direct reports. I am now much more available to people. My direct reports would save up a list of issues and off load once a week but now they are able to do it in smaller chunks. I run an open door session for 2 hours every Friday afternoon – anyone in the organisation can drop by – and take up has been really good. 360 has delivered a clear line for improvement. I’ve been able to improve things not just for me but for my direct reports too. Pros The webinar awareness briefings were extremely thorough. There really was a push to make sure everyone knew exactly what was expected of them. Cons There was nothing I would change about the way we were looked after. Review Source MB Margaret B. Director Human Resources Used the software for: 2+ years ### "Works well for us " May 18, 2020 5.0 Supports leadership and team development programmes well and helps to bring others’ perceptions to a place that can be discussed and accepted. Pros Well designed, good areas to focus on, clear report Cons Some difficulties in getting e-mail invites through firewalls Reason for choosing click-360 \[SENSITIVE CONTENT HIDDEN\] did a good job of selling it and had used in part in another organisation Review Source LB Laura B. Digital Learning Manager Education Management Used the software for: 1-2 years ### "Great tool to help with development" May 19, 2020 4.0 We have used this for a variety of programmes from general leadership programmes, apprenticeships and coaching support. We have seen some real development is managers who get a great insight into their own skills and areas for development. Pros It is simple to use and the reports that are created have great detail and are easy to read and understand. Setting up surveys is quick and it has real-time tracking. Cons It is not about the software however we do have some issues with clients servers rejecting the emails. Review Source AA Aliaa A. Manager - Organizational Effectiveness Government Administration Used the software for: Less than 6 months ### "A Complete Digital 360" May 18, 2020 4.0 Assessing the managerial and leadership skills is always a challenge and time consuming. with the self drive 360 the process is much easier and smoother for the managers to select their raters, automate reminders and get a dashboard update on the Percentage of responses. Pros A very user friendly and easy to use tool, with great support team that respond within 24 hours. I loved the digital reporting features which ensures your full 360 is online and digital especial in remote working situations. I have also purchased and completed the Coach certificate to enhance my feedback giving skills which gave me 1-1 coaching sessions with 360 experts who give you great tips on the process of 360 from A - Z. Cons Report generation time could be enhanced to be faster Reason for choosing click-360 for its ease of use, readily questionnaires, automated reminders, free trail survey to begin with, reduced credit cost with more surveys Review Source VZ Viki Z. Art Animation Used the software for: Less than 6 months ### "Amazing" January 30, 2021 5.0 Pros Everything is amazing , good fast and easy Cons The software is very good but also have some problem Review Source MO Mark O. Town Planner Architecture & Planning Used the software for: Less than 6 months ### "Click-360 review" August 15, 2018 5.0 The click-360 experience has been great and has provided me with an opportunity to learn more about myself and how I come across to others. The help and assistance provided by the click-360 team is exceptional and they take good care to make sure you get the most out of the experience. Pros The software is easy to use and set out in a way that allows you to make the most of the experience. Cons There is a lot of information to take in however the way it is set out certainly makes it easy to understand. Review Source Response from TLC Online September 7, 2018 Hi Mark, thank you so much for the positive review! We¿ll be sure to take on board all your feedback. It was a pleasure to work with you and we wish you all the best. BR, Colin AM Alison M. Practice Manager Education Management Used the software for: Less than 6 months ### "Excellent system. It is very easy to access the information. Excellent customer service & support" August 24, 2017 5.0 Easy to access the information. Excellent customer service and support. Pros It is easy to access the information, which in my role, is the most important thing. I have also experienced excellent customer service support when needed. There are no negatives that I can think of. We have been well supported with any issues that have arisen. Review Source Response from TLC Online August 24, 2017 Hi Alison, thank you so much for the positive review, we really appreciate it. It has been an absolute pleasure working with yourself and T&P - you have always been incredibly responsive to any queries - and we look forward to the next two Waves. BR, Colin Similar Products Featured ## Related categories [360 Degree Feedback](https://www.capterra.com/360-degree-feedback-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.