Who Uses This Software?

Vehicle Tracking Solutions' fleet management software and reports help fleet centric businesses uncover savings to reduce operating costs while optimizing mobile productivity and efficiency.


Average Ratings

51 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Vehicle Tracking Solutions
  • vehicletracking.com
  • Founded 2002
  • United States

About Silent Passenger

#1 Fleet Management Software for managing your mobile workforce and fleet operations to improve efficiency and productivity. Dynamic reporting dashboards connect real-time data on your vehicles, drivers, and customers providing 360 degree actionable insight for immediate and long-term key decision making. 16+ years of dedicated on-boarding support, system integrations, and award-winning client service you can depend on.


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Silent Passenger Features

  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management

Silent Passenger Reviews Recently Reviewed!


Could use some work

Oct 09, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like how I can track my trucks and see even when the truck is and is not running. It makes it easier for me to see the traffic and where they are to be able to give our customers ETA's on their delivery's and also allows me to see if my drivers have gone off route.

Cons: I dislike how inaccurate the locations can be sometimes. The circumference circle shows the trucks sometimes being blocks away from where they actually are which makes it hard to give accurate ETA's to customers and doesn't help me track trucks when they are running late on delivery's.

Overall: Silent passenger is an extremely important function for my company. I don't know how else we would track our trucks if we didn't have this software. Though it could use some work it is overall extremely helpful for us in many ways as a food distribution company.

Vendor Response

by Vehicle Tracking Solutions on October 10, 2018

Thank you for your review, Maggie! We appreciate your feedback and are happy to hear that Silent Passenger is an asset to your business. We look forward to continuing to support your business in the future!

Capterra loader

Do You Know Where Your Assets Are?

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use makes Silent Passenger a great tool to track your vehicles, know where your drivers or salespeople, other company vehicles are. The maps have enabled our Dispatching Team give specific directions to drivers that were slightly lost and needed assistance finding the location. When a truck has broken down and the driver was unsure of his exact location we were able to tell Roadside exactly where the driver was.

Cons: New York City tends to bounce the signal a bit more than it used to. There are some lags in the data.

Overall: Very happy with the software and the system. Calls into the service desk are answered almost immediately.

Vendor Response

by Vehicle Tracking Solutions on October 10, 2018

Thanks for the review, Christopher! We appreciate your feedback and are thrilled to hear that you are happy with Silent Passenger. We look forward to continuing to support your business in the future!

Great tool to track a fleet of vehicles. Customer Service is wonderful!

May 24, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: How easy it is to create and update driver/vehicle information. Also how easy it is to search, find, and follow all the vehicles in out fleet.

Cons: Very limited space for notes. No place for admin to save notes for driver(s). Also, Silent Passenger does not save information properly. It can take 3 to 4 times to update a driver's information (ie: Branch). Under Vehicle Administrator, saving or cut and pasting information from the notes field is not easily done. High risk of losing older notes do to size of area (too small).

Overall: Ease of tracking and viewing multiple vehicles. Able to see branches/teams without issue. Good software.

Vendor Response

by Vehicle Tracking Solutions on May 29, 2018

Thank you for your feedback, Denise. At VTS we pride ourselves on making our customers our #1 priority. I will pass along your feedback to the correct department. Thank you for choosing us as your fleet management provider, we look forward to providing you with outstanding service in the years to come!

Easy to use. Great support staff

Jun 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Alarms if a vehicle goes outside target area. Alerts administration if vehicle operators use excessive speeds. Notifies in real time if vehicle is parked for a time period of my choosing.

Cons: Does have some GPS location glitches from time to time that falsely set off ararms. Glitches only last for short periods.

Overall: I am able to protect my employees from making bad decisions. I am able to track my fleet in any place at any time, cutting down response time by assigning the closes vehicle.

Vendor Response

by Vehicle Tracking Solutions on June 13, 2018

Thank you for the review! We are always here to support you and your business. We value you as a customer, and look forward to many years of continued success with Silent Passenger as your fleet management and telematics software!

Great Product at Great Cost

Aug 31, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is easy to use and offers a lot of features that make it easy to increase productivity.

Cons: The refresh time is a little slow and the mobile app version in not as efficient as needed.

Overall: One of our vehicles was stolen and thanks to Silent Passenger we were able to pin point its location and call the police. We were able to give them a print out of the vehicle drive history and that was helpful to their investigation. They retrieved the vehicle within a few hours of our call. Great Product

Vendor Response

by Vehicle Tracking Solutions on October 03, 2018

Thank you for your positive review, Alex! We are thrilled to hear that Silent Passenger has helped your business improve productivity. We look forward to continuing to provide fleet management support for your business!

Silent Passenger daily use

Oct 02, 2018
3/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The things I like most about the software is the layout on the website and app. It is easy to use and has a nice look to the eye. Also like the daily reports and the active reports for when the vehicle battery dies, tow, or unplug of device.

Cons: The only cons is that we just started using the OBD device and a couple have not worked proper when it was installed.

Overall: They have been very helpfully and have very friendly staff that can help with any issue that may a rise.

Vendor Response

by Vehicle Tracking Solutions on October 09, 2018

Thank you for your review, Jack! We appreciate your feedback and are glad to hear that you are happy with Silent Passenger. We look forward to continuing to support your business in the future!

VTS staff are very responsive

May 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that the data is stored for over 1 year. This makes our Risk Management department confident in our ability to respond to issues.

Cons: Occasionally we issues using Microsoft internet explorer, which is our companies preferred browser. We know that VTS's preferred browser is Chrome.

Overall: We have operational and financial benefits form the use of this software . We are able to service the NY, NJ, PA and CT service area with faster service and less people.

Vendor Response

by Vehicle Tracking Solutions on May 29, 2018

Thank you for the review, Brian! VTS is happy to have you as a customer. Hopefully you continue to see operational and financial benefits. We look forward to providing you with excellent support in the years to come!

Capterra loader

This is the best tracking solution for your vehicles!

Feb 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am using them for a few years now, never failed, great software and i would say very affordable, i am using it for tracking our fleet, anywhere anytime, in real time almost. Wired devices only.

Cons: Never used portable devices. in weekends, not much of customer service. No issues so far. I recommend it if you have a minimum 5 vehicles or growing fast.

Overall: Great tracking software.

Vendor Response

by Vehicle Tracking Solutions on February 05, 2018

Thank you for the review Cata Black Car & Limousines! We value you as a customer, and look forward to many years of continued success with Silent Passenger as your fleet management and telematics software.

Best,
Silent Passenger Team

Professional grade

Oct 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Accurate location and easy to use mobile app, most of the time I'm not near a computer so it became very handy to use it on my phone everywhere I go, liked the improvements they did and the way it looks now(better than the old app)

Cons: Need more frequent location Updates, takes quite some time to update the actual location (about 5 min)

Overall: Improved control over drivers hours and fuel efficiency making sure all of them are in compliance with speed limit regulations allowing us to run a smooth operation at our transfer station

Vendor Response

by Vehicle Tracking Solutions on October 10, 2018

Thank you for your review, Ray! We appreciate your feedback and are happy to hear that you are seeing success with Silent Passenger. We look forward to continuing to support your business in the future!

Silent Passenger, Vehicle Tracking Solutions Fleet GPS Service

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, accuracy, number of reports available, minimum "offline" periods.

Cons: GPS technology is growing, speeding alerts for specific roadways would be helpful. Available with other services.

Overall: Silent Passenger has helped us manage our work force, defend claims, and the customer service has been exceptional. We have been using this service for 10+ years.

Vendor Response

by Vehicle Tracking Solutions on October 10, 2018

Thank you for your review, PJ! We appreciate your feedback and are happy to hear that you are seeing positive results with Silent Passenger. We look forward to continuing to support your business in the future!

Silent Passenger ease of use.

Oct 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use, it is easy to locate my fleet and track their location, speed, stops and ignition starts.

Cons: Need to have to less breaks in service, trucks will disapear in certain areas for periods of time.

Overall: Very good program helps to keep our costs down when we dispatch due to being able to figure out who is the closest tech to the next job.

Vendor Response

by Vehicle Tracking Solutions on October 10, 2018

Thank you for your review, Steve! We are glad to hear that you are enjoying Silent Passenger and appreciate your feedback. We look forward to continuing to support you in the future!

Silent Passenger review

Oct 05, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I never have an issue with contacting anyone from Rapid. When they answer which is usually right away, they are extremely helpful and always go above and beyond.

Cons: Sometimes the website takes a while to load, that could be the server too but it is extremely helpful

Overall: I've worked with other tracking software before but I've never had access to so many different reports and the live customer service has made my job that much more pleasant. Keep up the great work.

Vendor Response

by Vehicle Tracking Solutions on October 10, 2018

Thank you for your review, Daria! We appreciate your feedback and are happy to hear that you have seen success with Silent Passenger. We look forward to continuing to support your business in the future!

Thumbs up for silent passenger

Oct 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Up to the minute accuracy , You can actually zoom in to the exact location street down to the parking lot, I know how long the truck has been stopped if it's idling or if it's moving

Cons: NoneThere was not too much of a downsize to using this system

Overall: My business is based on customer service when a customer wants to know where their truck is and how long it will take for it to get there so I'm a passenger gives an accurate up to the date information

Vendor Response

by Vehicle Tracking Solutions on October 10, 2018

Thank you for your feedback, Donald! We appreciate your time and we are happy to hear that Silent Passenger has helped you improve customer service. We look forward to continuing to support your business in the future!

Great for fleet

Oct 02, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It allows us to see everything at one time, and the updates keep getting better

Cons: sometimes takes a while to run reports for entire fleet but it is to be expected sometimes.

Overall: We have been using silent passenger for many years and have had very few issues. Overall a great experience.

Vendor Response

by Vehicle Tracking Solutions on October 11, 2018

Thank you for your review! We appreciate your feedback and are happy to hear that you have had a great experience with Silent Passenger. We look forward to continuing to support your business in the future!

2 Thumbs Up!!

Oct 09, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very intuitive. Easy to set up. We set it up to email us fleet movements throughout the day.

Cons: None! So far, we like everything about the software.

Overall: We have not had to call customer service in 2 years. The software has never given us a problem. Its easy to use and competitively priced.

Vendor Response

by Vehicle Tracking Solutions on October 10, 2018

Thank you for your review! We appreciate your feedback and are thrilled to hear that you are finding success with Silent Passenger. We look forward to continuing to support your business in the future!

Well working product

Oct 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It does what it says it does. there are often updates to make the use of the product better.

Cons: we deliver to multiple stops in NYC which are very close to each other. sometimes it is hard to identify if the driver made it to the exact location

Overall: The best

Vendor Response

by Vehicle Tracking Solutions on October 10, 2018

Thank you for your feedback, Angelo! We appreciate your feedback and are happy to hear that you are satisfied with Silent Passenger. We look forward to continuing to support your business in the future!

Silent Passenger

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The speed of being able to track our drivers, also being able to monitor their stop times and speed in the vehicles.

Cons: Sometimes it lags, or takes it a min to update the info.

Overall: I am very happy with the silent passenger. It works overall good for what we need.

Vendor Response

by Vehicle Tracking Solutions on October 11, 2018

Thank you for the review, Amanda! We appreciate your feedback and we are thrilled to hear that you are satisfied with Silent Passenger. We look forward to continuing to support your business in the future!

tracking

Oct 05, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like the mapping part of the program. I can find the distant to the next job very easily.

Cons: I can not always find the right reports needed. The trucks are not always connected.

Overall: good and bad / i like the tracking but at times they are not connected

Vendor Response

by Vehicle Tracking Solutions on October 10, 2018

Thank you for your review, Julie! We appreciate your feedback and are glad that the routing feature has helped your business. We look forward to continuing to support your business in the future!

Best service we have had to date

Jun 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly and help is always a phone call away. service departments always answers phone and has the right answers. Exceeds standards on a daily basis

Cons: we have no issues with this system. the system works well without constant problems. VTS is a valuable asset to our every day business

Vendor Response

by Vehicle Tracking Solutions on June 11, 2018

Thank you for reviewing Silent Passenger. We look forward to continuing to provide long-term excellent service and support!

easy for all

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: the hardware is easy to install, provides accurate gps, allows for tracking techs without the need to call them while driving

Cons: im pretty happy with it, no current negatives

Overall: overall it is exactly as designed, provides up to date tracking and is convenient for all

Vendor Response

by Vehicle Tracking Solutions on October 10, 2018

Thank you for the review, Rielle! We appreciate your feedback and we look forward to continuing to support your business in the future!

Vehicle Tracking Solutions offers our fleet a great compliance tool and tracking service

May 25, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this software is the wide range of tools and reports that multiple people in our office can use on a daily basis that leads to overall fleet efficiency. Whether it's our dispatchers, our CEO, and everyone in between, some aspect of the platform can be used to provide helpful information.

Cons: There isn't too much to complain about this software. It's easy to use for everyone involved. Sometimes the devices have given us connectivity problems and mistracking.

Vendor Response

by Vehicle Tracking Solutions on May 29, 2018

Fran, we are so happy you like our software! Thank you for the positive feedback and allowing us to be your fleet management software provider. We look forward to continually providing you with excellent service in the future!

PROJECT MANAGER

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: EASE TO WORK. VERY QUICK TO LOAD ON THE COMPUTER. IT IS EASY TO READ AND PRINT THE REPORT

Cons: CURRENTLY I HAVE NO COMPLAIN. SOMETIMES THE SOFTWARE IS DONE.

Overall: VERY GOOD. NO COMPLAIN

Vendor Response

by Vehicle Tracking Solutions on October 03, 2018

Thank you for your review, Jay! We appreciate your feedback and are happy to hear that Silent Passenger is helping your business. We look forward to continuing to provide fleet management support to your business!

very profesional

Feb 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its ability to run detailed reports for each driverand trucks and keep track of my trucks while in service

Cons: The softwares delayed response while live tracking on the map. The ability to make adjustments to truck and drivers

Overall: Keeps the drivers honest

Vendor Response

by Vehicle Tracking Solutions on May 29, 2018

Thank you, Charles for submitting your review. We look forward to continually providing you excellent service and reliable software.

Silent Passenger

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and cost, very user friendly. costs compared to others was great. would recommend to anyone looking into getting a system

Cons: Does not work in all of our area we cover, but all other trials were same

Overall: Great to see where trucks are when driver does not respond on radio. Also when the public says your truck did something and you can go back and check

Vendor Response

by Vehicle Tracking Solutions on October 10, 2018

Thank you for the review, Ralph! We appreciate the feedback and are glad to hear that you are enjoying the software! We look forward to continuing to support your fleet management efforts in the future!

Good

Oct 02, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is kinda easy to navigate when showed by someone who knows how to use it

Cons: Its hard to learn, the update on where the drivers are at is slow

Overall: Good

Vendor Response

by Vehicle Tracking Solutions on October 11, 2018

Thank you for your review, Nicholas! We appreciate your feedback and we are thrilled to hear that you are happy with Silent Passenger. We look forward to continuing to support your business in the future!

review from my point of view

Oct 02, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: moble easy can show customer in rel time where tech is

Cons: some reports arent accurate or not enough info

Overall: helps with logistics and keep the men honest

Vendor Response

by Vehicle Tracking Solutions on October 11, 2018

Thank you for your review, Stephen! We appreciate your feedback and are glad to hear that Silent Passenger helps with your company's logistics. We look forward to continuing to support your company in the future!

Easy to use

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and query the information on specific cars

Cons: Occasional inaccurate location, giving wrong location of vehicle by several miles.

Overall: Works as described.

Vendor Response

by Vehicle Tracking Solutions on October 03, 2018

Thank you for your review, James! We appreciate your feedback and are happy to hear that Silent Passenger has helped your business. We look forward to continuing to support your business!

Accurate

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Always accurate information about your fleet

Cons: No cons I have seen in the 3 years of using the service

Overall: Excellent

Vendor Response

by Vehicle Tracking Solutions on October 10, 2018

Thank you for your review, Joseph! We appreciate your feedback and are thrilled to hear that you have been happy with Silent Passenger for the last 3 years. We look forward to continuing to support your business in the future!

Very good system.

Oct 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We use the Landmarks feature a lot in planning sales trips.

Cons: We wish we could route our trucks easier with deliveries.

Vendor Response

by Vehicle Tracking Solutions on October 16, 2018

Thank you for your review, JP! We appreciate your feedback and are glad to hear that Silent Passenger has been helpful to your business. We look forward to continuing to support your business in the future!

Capterra loader

Dispatch Assistant

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the map is easy to understand, the reports are quick to easy to learn

Cons: it sometimes takes awhile to upload or catch up to live

Vendor Response

by Vehicle Tracking Solutions on October 10, 2018

Thank you for your review, Brenda! We appreciate your feedback and are glad to hear that you are seeing success with Silent Passenger. We look forward to continuing to support you in the future!

Dispatcher

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Route play back feature It shows the time the driver stopped and how long he was there

Cons: The software goes offline at the heart of the rush at between 2 and 4PM

Overall: Great tool to have

Vendor Response

by Vehicle Tracking Solutions on October 05, 2018

Thank you for the review, Anoop! We appreciate your feedback and look forward to continuing to support your business in the future!

Great !

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Super easy to use and has lots of features

Cons: Sometimes it crashes but doesn't happen every day

Overall: We are pretty much happy!

Vendor Response

by Vehicle Tracking Solutions on October 04, 2018

Thank you for your positive review, Erich! We appreciate your feedback and are happy to hear that Silent Passenger has helped your business! We look forward to continuing to support you in the future!

Capterra loader

Silent Passenger Review

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use on multiple platforms; desktop, laptop, iPad.

Cons: Frequency in which vehicles update their position.

Vendor Response

by Vehicle Tracking Solutions on October 05, 2018

Thank you for the review, Mark! We appreciate your feedback. We look forward to continuing to support your business in the future!

SILENT PASSENGER REVIEW

Oct 02, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: put a few things and it dosen't let me continue

Cons: CONSISTENTLY CLOSES AND OPENS WITH OUT WARNING

Overall: ? ITS OK FOR WHAT WE NEED IT FOR

Vendor Response

by Vehicle Tracking Solutions on October 05, 2018

Thank you for your review, Jim! We appreciate your feedback and will continue to work to help support your business!

Helpful

Oct 02, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I find using silent passenger helpful when keeping track of my drivers and their driving hours.

Cons: I sometimes have a hard time running reports, information doesn't take.

Overall: overall, its a great program and very useful!

Vendor Response

by Vehicle Tracking Solutions on October 03, 2018

Thank you for your review, Amanda! We appreciate your feedback and we are happy to hear that Silent Passenger is helping your business! We look forward to continue to support City Carting in the future!

Great app and product

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to use, very rarely have issues. Customer support is good

Cons: Nothing at all. Good location services and support

Overall: Able to track a vehicle within feet of its location

Vendor Response

by Vehicle Tracking Solutions on October 10, 2018

Thank you for your review, Jimmy! We appreciate your feedback and are glad to hear that you are happy with Silent Passenger! We look forward to continuing to support your business and fleet management efforts in the future!

Using for Ambulance Service

Oct 02, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Largely accurate

Ease of setting up emailed reports

Cons: Sometimes there is issues where the units report off of the road.

Overall: Cost effective solution to track assets real time.

Vendor Response

by Vehicle Tracking Solutions on October 05, 2018

Thank you for your review, Teddy! We appreciate your feedback and are glad to hear the Silent Passenger has helped you better manage your assets. We look forward to continuing to support your business!

happy customer

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is highly efficient and can be used by anyone.

Cons: There is nothing I dont like about this program

Overall: My overall experience with this software has been excellent

Vendor Response

by Vehicle Tracking Solutions on October 10, 2018

Thanks for the review, Kristina! We appreciate your feedback and are thrilled to hear that you are happy with Silent Passenger. We look forward to continuing to support your business in the future!

Silent Passenger has helped us become more efficient in the use of our fleet.

Jun 15, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software helped us to cut fuel costs by managing idle time. In addition it has helped identify our drivers that may need a little more training.

Cons: I do not have anything that I would currently consider a con with the software. Unless they would like to drop the pricing a bit.

Overall: Safer drivers, better information, improved fuel savings.

Vendor Response

by Vehicle Tracking Solutions on June 19, 2018

Thank you for your feedback, John! We are glad that our fleet management software has helped you cut fuel costs and become more efficient. We look forward to serving you in the years to come!

Great program

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Idiot proof. For user freidndly, fast and gets the job done.

Cons: Erros at times. Sometimes trouble logging in.

Overall: Love it. Great program for large companies

Vendor Response

by Vehicle Tracking Solutions on October 03, 2018

Thank you for your review, Angela! We are so happy to hear that Silent Passenger has helped your business! We look forward to continuing to support your business in the future!

Silent passenger is worth every penny

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its Easy to use and has alot of report actions

Cons: Its not to the second. Bit none of them are

Overall: Excellent support

Vendor Response

by Vehicle Tracking Solutions on October 16, 2018

Thank you for your review, Nancy! We appreciate your feedback and are thrilled to hear that you are happy with Silent Passenger. We look forward to continuing to support your business in the future!

great product

Oct 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: instantly comunicate with vehicle .

fuel card intergration

reporting

Cons: score card needs improvement prefer azuga

Overall: we have proved a vehicle was not where someone said it was involved in accident .

cut idling cost and reduced speeding and accidents .

Vendor Response

by Vehicle Tracking Solutions on October 03, 2018

Thank you for your review, Edward! We appreciate your feedback and are happy to hear that
Silent Passenger has helped your business! We look forward to continuing to provide fleet management support for your business in the future!

SILENT PASSENGER

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SILENT PASSENGER IS VERY EASY TO USE. YOU CAN GENERATE MULTIPLE REPORTS TO RUN YOUR OPERATION MORE EFFICIENTLY.

Cons: WOULD LIKE TO GENERATE SOME REPORTS ON A WEEKLY, MONTHLY, QUARTERLY AND YEARLY BASIS.

Overall: OVERALL WE HAVE HAD A GREAT EXPRIENCE. CUSTOMER SUPPORT IS EXCELLENT.

Vendor Response

by Vehicle Tracking Solutions on October 11, 2018

Thank you for your review, Angelo! We appreciate your feedback and are glad to hear that Silent Passenger is helping your business. We look forward to continuing to support your business!

Great Tracking software

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I used for work for a logistics company a few months back and would use this software all the time to track the fleet, almost on real time basis. This software came in very handy and super easy to use.

Cons: I have not had a very good experience with the customer care especially on the weekends when we had to work one-off. But besides that no issues with this tool at all.

Awesome App

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of operation, very user friendly...

Cons: no issues at all, opens quickly, and all trucks visible.

Overall: Excellent

Vendor Response

by Vehicle Tracking Solutions on October 04, 2018

Thank you for your review, Marc! We appreciate your feedback. We look forward to continuing to support your business in the future!

Great system

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Very good up to date system

Cons: Better live time feed for public view. Alot of manipulation to find info

Vendor Response

by Vehicle Tracking Solutions on October 11, 2018

Thank you for your review, Maureen! We appreciate your feedback and are happy to hear that Silent Passenger is helping your township. We look forward to continuing to support your fleet management processes in the future!

Great product

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easily lets me follow where my vans are to better help my customers

Cons: Nothing everything has been great so far

Vendor Response

by Vehicle Tracking Solutions on October 03, 2018

Thank you for your positive review, Jeff! We appreciate your feedback and are happy to hear that you are enjoying Silent Passenger. We look forward to continuing to support your business in the future!

Capterra loader

RSI Building Products

Oct 05, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to see my trucks location in real time

Cons: The reports take some time to learn how to complete

Vendor Response

by Vehicle Tracking Solutions on October 10, 2018

Thanks for the feedback, David! We appreciate your feedback and are glad to hear that Silent Passenger has been able to help your business. We look forward to continuing to support your business in the future!

So many features

Oct 03, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I liked all of the features that were available. There were features that I did not know could be available that make managing the fleet easier. For instance we can link the driver's DOT and license information with the truck and set reminders for expiration dates. It made pitching the software to my manager a lot easier!

Cons: At first it is almost too much information for the amount of training provided. Once you get the hang of it, it is great.

Vendor Response

by Vehicle Tracking Solutions on October 05, 2018

Thank you for your review, Doug! We appreciate your feedback and are happy to hear that you are enjoying the software. We look forward to continuing to support your business in the future!

Silent Passenger is VITAL to my business

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The fact that I receive up to date information on where the trucks are and also the live traffic updates

Cons: I think the mobile app could hold more features

Vendor Response

by Vehicle Tracking Solutions on October 03, 2018

Thank you for your review, Cristos! We are happy to hear that you have seen great results with Silent Passenger. We look forward to continuing to support your business in the future!

The best thing for operation system

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It is very useful and makes my work easier

Cons: There is nothing i didn't like about it

Vendor Response

by Vehicle Tracking Solutions on October 10, 2018

Thank you for your review, Ivan! We appreciate your feedback and are glad to hear that you have seen success with Silent Passenger. We look forward to continuing to support your business in the future!