Yext

Yext Analytics

4.5 / 5 5 reviews

Who Uses This Software?

Both national and international businesses of all sizes across all verticals. Yext works with Small and Medium sized businesses, Enterprise businesses, and Partner resellers.


Average Ratings

5 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Yext
  • www.yext.com
  • Founded 2006
  • United States

About Yext Analytics

With information about your brand scattered across the digital ecosystem, its never been possible to see a complete view of how consumers interact with your business online. Yext Analytics brings customer interactions into focus everywhere they occur. Purpose-built to show a true picture of your performance across sites, platforms, and devices, Yext helps you measure not only how well you rank in search, but how many of the facts that consumers see about your business you truly control.


Yext Analytics Features

  • Campaign Management
  • Conversion Tracking
  • Goal Tracking
  • Keyword Tracking
  • Multiple Site Management
  • Pageview Tracking
  • Referral Source Tracking
  • Site Search Tracking
  • Time on Site Tracking
  • User Interaction Tracking

Yext Analytics Reviews Recently Reviewed!


Great to use until you stop paying and they reverse the listings

Feb 06, 2018
2/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: About five years ago they had a fantastic sales person who provided tons of support and made sure things were quickly resolved.

Cons: Once you stop paying for the service, listing are reversed. I had many conversations with support about this but they just wanted more money and continue paying to fix the issue.

Overall: When you pay you see benefits but once you stop paying and it's reversed you didn't get any value just a headache.

Vendor Response

by Yext on February 08, 2018

Thank you for leaving a review. Yext does not hold your data hostage. Cancelling your Yext subscription does not overwrite the updates you have already made through Yext, and Yext will not force your listings to revert. When you cancel your subscription, Yext no longer sends your digital knowledge to the sites in the PowerListings® Network. Afterwards, your digital knowledge becomes subject to the normal data compilation process of each publisher, which may result in your data and content changing over time. If you have additional questions, please email support@yext.com.

Capterra-loader

Love these numbers

Jun 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I love using Yext analytics and sending them to my customers. I find that all of their analytics are not data that are found on a lot of other websites. My customers always appreciate the analytics reports I send them.

Cons: I have had zero issues with Yext. You have to make sure you are set up correctly for them to collect the data, but that is user error and not their fault.

Vendor Response

by Yext on June 20, 2018

Thank you for leaving a review! We're happy to hear that Yext Analtyics has been insightful and beneficial to your customers. Yext Analytics strives to bring customer interactions into focus everywhere they occur. If you have additional feedback or have questions, please email support@yext.com.

Capterra-loader

Take care of all your social media account at the same time!

Mar 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I love that all our Social Media accounts can be taken care of in one program. I don't have to go to each account to see reviews, stats, and reply to my customers.

Cons: Honestly, and this may be a little petty, but the program is simply boring. It could use a little more color and life.

Vendor Response

by Yext on March 19, 2018

Thank you for leaving a review! We're so glad to hear that Yext has helped you manage your social media accounts. We will share all feedback with our Product Team!

Reputation management made easy

Jul 25, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: I went through the Yext Certified Partner training and test, and found them very informative and beneficial. The team took the time to schedule one-on-one calls for training, and quickly responded to any questions I had. The customer service is wonderful and reason enough to use Yext.

Cons: I wish it were more all-inclusive. Or at least have just a few packages. It felt like any time I asked if I could do 'X' or 'Y' the response was to buy an add on product.

Vendor Response

by Yext on July 26, 2018

Thank you for leaving a review! We're glad to hear that the Yext Certified Partner training was helpful. We'll share this review with the team. We'll continue working to provide you with great customer service! We will also pass on your product feedback to our team. If you have additional feedback, please email support@yext.com.

Great for managing multiple listings

Jul 09, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: The ease of use to manage, monitor and report on multiple listings at once. Yext is great, especially if your company has multiple locations.

Cons: Doesn't have EVERY company listing integrated YET, and the analytics need to evolve a bit more. I wish the Yext analytics were integrated with Google Analytics.

Overall: Ease of managing, monitoring and reporting on multiple business locations' local listings, from Google, Yelp, Foursquare and more.