Who Uses This Software?

We serve businesses of all industries and sizes. Some examples include insurance, home care agencies, realtors, auto dealerships, logistics companies, delivery services, ecommerce, and more.


Average Ratings

20 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Avochato
  • www.avochato.com/
  • Founded 2015
  • United States

About Avochato

Avochato is a text messaging solution for travel agents. When you sign up, Avochato creates a phone number for your business. When people text that number, their message appears in Avochato. Your entire team has access to a shared inbox of text messages so you can coordinate your replies. Avochato integrates with services including Slack, Office 365, Salesforce, and Desk.com. It also integrates with Google AdWords, enabling travelers to text you from a Google Ad.


Avochato Features

  • Central Reservation System
  • Customer Database
  • Flight Booking
  • GDS / OTA Integration
  • Itinerary Creation
  • Marketing Management
  • Payment Processing
  • Promotions Management
  • Quote Management
  • Rental Car Reservations
  • Single / Group Reservations

Avochato Reviews Recently Reviewed!


Super easy SMS platform that will drastically helped our customer experience

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Pros: Everything! The platform is very easy and intuitive to use, and new users are able to be onboarded in seconds with little training needed. Broadcasts are very easy to set up and save for use later. My biggest praise for Avochato is their support team and management team. They actually listen to feedback, help very quickly, and build features in their roadmap very quickly. I cannot say enough about Avochato. The simplicity of Avochato has drastically increased our customer experience, communication and agility across our entire company. "We're not just drinking the Kool-Aid, we're eating the Guac!"

Cons: I'd like to see improvements to reporting and analytics. Instead of just showing how many segments have been send/received, more insightful performance statistics would help a lot for measurement purposes.

Overall: Our market has proven that people are more likely to communicate over SMS now. Avochato gives us that capability that proved to be quick to deploy and use. We have increased our outreach capability with little effort and our customers love it.

Avochato has been a great feature that we now can reliably offer customers to send their order to us

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use and implementation. Avochato is very user friendly and pretty straight forward to use. We have orders sent in via text from one of our bigger volume clients and is a very efficient method of taking orders in. Support is very helpful and responsive.

Intuitive and easy to use. Excellent platform for staying connecting with your customers.

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Overall ease of use. Seamless transfer of existing contacts. Ability to develop custom tags to filter contacts, allowing for targeted campaigns.

Cons: Integration with other applications. Limited industries specific templates for use cases.

Love it!!

Mar 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Love how it makes it so much easier to connect to clients via text vs email, really makes a personal connection and adds that personal touch. Highly recommend!

OUTSTANDING customer service and the software has helped us tremendously.

Mar 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The fact that we can "text" our technicians through this program versus from our phones have saved us so much time.

Cons: Once you text a technician, another corporate employee can "take over" the transmission which takes away from yours. This is something their team is working on and they have work arounds.

We feel more like a partner than just another customer.

Mar 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The support. The people who handle support. and the people who understand the support you need. The technology works very well, and when we have issues or questions, the Support is amazing. The software has helped us communicate with a few hundred of our employees more easily than email or anything else we have tried. Our employees would rather text than communicate any other way. The software is solid now, and getting even better with each release

Overall: Excellent, fast, immediate communication and responses from our field employees

Fun and easy to use texting solution

Mar 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's truly easy to use. The team has used Avachato to gain a new level of access to our current customer base and has also helped us reach new customers!

Overall: A better connection to our customers and to future potential customers.

Great product that helps our customers!

Jan 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Being able to text our clients is big. We gain more responses from texts than our calls. Being able to set responses when you are unavailable is key. It lets the client know you are not ignoring them, just busy or away. The easy routing is great also as we have different departments to reach.

Cons: We have clients that like to send pictures and sometime the picture looks funny or doesn't go through.

Vendor Response

by Avochato on January 18, 2018

Thank you for your feedback, Mariah! We're glad Berkshire Hathaway HomeServices is getting great value from Avochato. We hadn't seen a support request regarding image sending, but we'd love to help resolve this. Please get in touch with us at support@avochato.com and we'll investigate it for you. Looking forward to continuing to work together!

Super easy to use & very efficient way to communicate with customers/ staff !

Dec 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It has a nice portal, fun to use, has emoticons, gives us a new way to reach our clients and staff, will save lots of time waiting for email responses

Cons: gifs are not supported yet, does not have database/ form built in (though you can integrate with a lot)

Overall: saves time

Great team with cool product that still has some kinks to work out

Nov 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love how easy it is to reach large audiences and communicate with them via text - a far more personal medium than email. The team has also been incredibly helpful and great to work with!

Cons: We mostly use Avochato for broadcasts (text message blasts) alerting our customers of upcoming and shipped orders. We use CSVs to upload customer lists, and for reasons unclear to me there are always some contacts that get their names uploaded incorrectly, forcing us to manually go over the whole list every time despite uploading a name

Great product and solid customer service.

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: This is a solid product that is as advertised. Interface is easy to navigate and results are clearly effective. The learning curve was fast and customer service when I had a couple of questions was spot on. Highly suggest.

So smooth!

Sep 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Customer Service was beyond excellent- I came into this software not knowing much and they talked me through each step! Our clients love the results they're seeing.

Overall: Personal contact with potential clients, easy-to-use, accessible data.

Great product and amazing customer service.

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Acochato is a great tool for my inside sales team of six. With this program my team is able to always be in contact with our prospects and no one drops the ball.

If my team has any questions at all the support team is amazing. We work with the support team and he is able to answer any questions we have right then and there.

Great Customer Support. Interactive & Intuitive.

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It will allow me to scale my business in real estate sales. I can get creative and improve my marketing and service for leads and clients. I just added my first assistant and I'm beginning to add more members to my team so that I can expand my business. The features in this software will allow me to delegate a portion of my workflow to others. I like that they're expanding features and willing to accept feedback/suggestions to improve the product over time.

Overall: Save money, time, and expand my options for marketing.

Vendor Response

by Avochato on August 30, 2017

Thanks Michael! It's been great working with you. We're seeing more and more real estate agents sign up for Avochato. As you mentioned, it helps them save time and effort by delegating some communications to others while keeping the primary agent fully in the driver's seat. Looking forward to continuing to work together and build out great tools together for our real estate customers!

Avochato has made it dead simple to keep track of customer support requests via SMS

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's really beautifully designed and is very easy to use. I've proposed it for a number of clients that have a lot of customer requests to manage, and they've loved it. The slack integration has made it super simple to respond to customer messages without having to leave the tools they use every day, and customers get the experience of real-time, responsive support.

Cons: Honestly, that it wasn't out sooner. I had wanted an Android version for a while but they have already developed it and it works great.

Vendor Response

by Avochato on August 30, 2017

"Dead simple" -- that's how we roll here! Glad you've been getting the most out of Avochato, and we're sorry we didn't build it sooner for you!

Intuitive and easy to use product to manage customer communications

Jul 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Quick setup with no development time - bonus points because it worked seamlessly when we transitioned our core Phone systems from one provider to another.

Free trial that helps you assess the product with no risk.

The customer support is super quick and responsive to help with any questions.

Cons: We would've liked integration with Support software like Zendesk /Freshdesk. While the product met our team's needs, it might need advanced user access management.

Vendor Response

by Avochato on August 30, 2017

Thanks Aparna! Glad you've enjoyed the product and our support. We use our own product to support our customers, which is part of why we're so quick! (Never trust a company that doesn't use its own products in-house!) We are working on more advanced user access / permissions management for some of our customers that want limited team access to certain messages. We are also looking at new integrations and can definitely take Zendesk/Freshdesk into consideration. Thanks again for your feedback and your business.

Positive. Excellent customer service and response time.

Jul 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: When we first signed up with Avochato, it was missing some features we really needed. The Avochato team was more than willing to develop the features we needed and work with us to make it exactly what my team needed. They are extremely helpful and open to improvements. I feel confident that we will be able to use this service as our company grows.

Cons: Avochato was missing some features that we really needed, but the Avochato team was able to develop and/or change the features to suit us. Some bugs have come from that, but that's to be expected.

Overall: We were able to have a desktop version, which is what we lacked in the last service we used.

Vendor Response

by Avochato on August 30, 2017

Teresa, it has truly been a pleasure working with you and your team. We are delighted that you are getting great results from Avochato. You touched on a few things that set us apart: our customer-first mentality, our speedy response time, and our willingness to develop features our customers want and need. We did have a couple bugs pop up with newly developed features -- thanks to you and team for helping us troubleshoot and squash those. Looking forward to continuing to build together.

Excellent experience.

Jul 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I really like the integration to Slack, and the ability to send pictures via SMS messaging from the dashboard.

Vendor Response

by Avochato on August 30, 2017

Thanks Michael! Glad you've enjoyed the Avochato experience. We use our own Slack integration side-by-side with Avochato to support our own customers, and we love it too!

Gets the job done.

Jun 08, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money

Pros: I love that for the most part the processing system is pretty functional, in terms of its user friendliness. The software is not so fancy that it's not graspable but is just right for reaching our customers.

Cons: One of the cons I found with this software is its lack of intergrations , for instance the ability to attach files and such. Additionally a how to feature would be a great addition.

Vendor Response

by Avochato on August 30, 2017

Thanks for your feedback, Jonathan! We've now rolled out the ability to attach files and also created a more comprehensive FAQ / user guide. We're continuing to develop additional integrations and improve our existing integrations with services like Slack, Salesforce, Desk.com, and Office 365. Again thank you for sharing your thoughts on the product.

Avochato is the easiest SMS product to use and setup. It's fast and my customers love it, too.

May 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: The free trial was critical in helping me make my decision to use Avochato. I was able to test the full product's features at my own pace, and once I tested it with customers I was impressed. My customers were very impressed with my quick response times as well. I love that I can text my customers either from the web dashboard, from the mobile friendly dashboard, or from the iPhone app. The integration with Slack is amazing, as I can now text folks back from the "Threads" feature in Slack too. My entire team is on Avochato (support and marketing), and we are responding to both support requests via SMS as well as new leads coming in from our AdWords account. Avochato integrates with AdWords to have new leads text directly into Avochato. They even have a bot that can be configured to answer common questions and collect information. This saves our team so much time and headaches. The design of the product is great...and who doesn't love avocados!

Cons: I wish Avochato could automate almost all of our customer interactions. It would be amazing if it resolved all of our support requests without the assistance of our agents. The current bot works well but if it could be customizable we could use it for more of our use cases. We'd also love to see it transcribe voicemails and calls into text format.

Overall: The categories are very specific to what I'm looking for. The reviews are helpful and it's a great way to explore new products.

Vendor Response

by Avochato on August 30, 2017

Thank you! We're glad to help. You touched on some very interesting ideas in the "Cons" section around automation -- since your review, we've been building out a number of tools such as templates and keywords to help our customers save time/effort in composing their texts. But we're going to be taking it much further than that ... stay tuned!