Crowdskout

Crowdskout


4.5 / 5
9 reviews

Who Uses This Software?

Campaigns, advocacy groups, non-profits, trade associations, schools, publishers, and marketers.


Average Ratings

9 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $75.00/month
  • Pricing Details
    Pricing is based on number of record size.
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Crowdskout
  • crowdskout.com/
  • Founded 2014
  • United States

About Crowdskout

Crowdskout is the first CRM and audience engagement platform truly built for advocacy groups, nonprofits, and campaigns. Crowdskout unifies all of your data in one place to combine everything you can know about your target audience, online and offline. And we give you the tools or connect to other awesome tools you know and love to mobilize audiences, voters, and supporters, and in turn, visualize your outreach efforts, which empowers you to make truly data-driven outreach decisions.


Crowdskout Features

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management
  • Advocate Management
  • Campaign Management
  • Customer Advocacy
  • Event Triggered Actions
  • Forms Management
  • Legislation Tracking
  • Petition Management
  • Political Advocacy
  • Rewards Program
  • Social Engagement
  • Accounting
  • Committee Management
  • Donor Management
  • Dues Management
  • Event Management
  • Fundraising Management
  • Member Database
  • Membership Management
  • Social Media Management
  • Volunteer Management
  • Campaign Analysis
  • Conservative
  • Contact Management
  • Contribution Tracking
  • Demographic Data
  • Donor Targeting
  • Email Marketing
  • Event Calendar
  • Fundraising Management
  • Mapping
  • Non-Partisan
  • Online Payment Processing
  • Progressive
  • Staff Management
  • Volunteer Management
  • Voter Database

Crowdskout Reviews Recently Reviewed!


Capterra loader

LOVE it - has made our life exponentially easier (+ a few small changes that would make it magical)

Dec 10, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that the interface is so user friendly! The layout and ways to use it are really easy and intuitive for people of all skill levels and tech comfort. I also love that you can send a link to a particular user and it easily opens for someone who is logged into CS.

I like that it's so customizable!

Cons: I frequently find small tech glitches (like someone's name not showing up entirely or an email not going out).

I really dislike that there's not a manual button to merge two profiles once a duplicate is identified. It requires so much extra energy to go through and try to make the information match up so that the program can automatically merge them, plus the wait time. This can impact our numbers and adds uncessary wait time.

Also, when two profiles merge, the then add duplicate emails instead of regocnizing that we don't need to have the same email in there twice but rather just once since it's the same email address/phone/other method of contact info).

I wish there was a way to customize existing fields (i.e. adding more options on race/ethnicity or gender) since we don't all subscribe to those options or would like to be able to choose more than one. It would be great if each client could customize the options in each of those. As such, I have to create basically identical fields under the custom tab instead which is basically duplicative and adds another step when uploading information and has created some confusion with our team since that field exists in both spots and yours automatically uploads information if it finds a match online.

Also, it's really annoying that I can see other org's data in some of the fields (Title for example) rather than simply the ones we use.

I wish we could upload photos and that it wasn't based solely on matches.

Overall: Overall it's been wildly positive. Alex and Leyko are both more responsive than I've seen other CRMs be and are so patient when we are troubleshooting challenges (usually by our own doing since I'm not a tech expert).

awesome. I really couldn't imagine growing as a Digital Strategist without the help of Crowdskout

Sep 19, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The things that seem overwhelming, that are off in no-mans land of developers, are now possible. You can answer big picture questions and implement simple or complex strategy with advanced segmentation. These tools exist elsewhere, but no other tool lets you hone in on WHO fits these actions or traits. Crowdskout provides you with an encyclopedia of your donors/customers. They took it one step farther than any other tool on the market right now. They also don't stop at seeking perfection. Any request we have, their developers are eager and excited to build it out. This attitude is rare among tech companies. Crowdskout not only welcomes opinions, but they act on them.

Cons: Too many possibilities...There are too many ways to hone in on our data, and as the strategist responsible for implementing this product across my 100 person organization, there are too many possibilities of how we can use this product. It requires internal organization: setting goals and timelines, to keep up with Crowdskout as a product.

Mostly great

Sep 18, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It allows you to very easily manage your contacts and assign work to staff. The tracking and visualizations are epic. The support team is amazing as well.

Cons: The merging of profiles and the inability to delete entries makes it difficult to remove bad targets. This was a problem when I was using Crowdskout with the RNC as well.

Overall: Easily able to monitor and assign tasks to staff as well as visualize their efforts.

Fast, visually appealing, and ergonomic

Sep 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Segmentation is very fast. The chronological display of user activities is helpful in identifying audience behavior at an individual level. The charts widgets allow us to combine our complex environment variables into a comprehensive view. Visually, it is refreshing and simple.

Cons: The record merging algorithm doesn't merge our records well - there are many duplicates in spite of the only contact information present in these profiles being "e-mail".

Overall: It is an all-encompassing CRM. Crowdskout suits are data centralizing needs wherever they can.

Capterra loader

I am using Crowdskout to manage a membership program of embassy employees and diplomats in DC.

Oct 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The way it dynamically works with other platforms like CMDI and Eventbrite, it is always updating my data points. The integrated email platform is great!

Cons: The search function is limited, and you need to have a data management plan before uploading new info. All custom flags must be created before importation.

There is a strong foundation for the idea of this product, however it seems incomplete for now.

Feb 27, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: This software is compatible with several programs I use including eventbrite. I like the aesthetics of the software, and there is a lot of potential with the data visualization options available.

Cons: Many expected features seem misplaced or missing. It is not the most user-friendly software compared to other programs I've used.

a great way to keep a log of all my info needed for my team members and potential volunteers

Sep 19, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: user friendly for even the most Technology challenged person like myself. I like the list and segments options

Easy to use, audience data works well

Sep 18, 2017
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: I like that I can segment and audience very efficiently and effectively. The site is easy to use. Data and graphical displays are functional and helpful for toplines

Cons: Email platform, needs to be drastically improved. We currently use an outside vendor, but use CS for audience segmenting

Seamless and solid

Sep 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the multiple levels of things that I can do with the software. I can go from data analytics to creating a form.

Cons: There are times where it can be a little bit tricky to get the exact numbers that I need. Explainer videos would be helpful.

Cool tool for engagement

Oct 31, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use even those who are digitally challenged

Pricing is good

Cons: This is my first engagement tool and have nothing to share what I don't like