--- title: "Mend Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Mend Software - reviews, pricing plans, popular comparisons to other Telemedicine products and more." source_url: "https://www.capterra.com/p/165634/Mend-App/" page_type: "product" language: "en" --- # Mend Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Mend ## What is Mend? Launch your integrated Telemedicine program today with Mend. Best for 11+ Provider Groups, Mend is a healthcare communications platform. Mend can connect to patients anytime, anywhere, and with any device through messaging, video, or forms. Mend is the absolute easiest, fully integrated technology to engage your patients. Get Patient Engagement, Intake Forms, Scheduling, and Appointment Reminders all in one easy to use integrated platform to make your Telehealth a success from the start. ## What is Mend used for? [Telemedicine](https://www.capterra.com/telemedicine-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Patient Portal](https://www.capterra.com/patient-portal-software/) Recognitions Shortlist Best ease of use Best value for money Top alternative Featured Overall rating Based on 920 user reviews Reviews sentiment Positive 92% Neutral 5% Negative 3% Pros & cons Intuitive and efficient platform Convenient remote doctor access Inconsistent connectivity reliability Frequent slowdowns and glitches ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Applied Behavior Analysis / 2026 - Appointment Scheduling / 2026 - Mental Health / 2026 - Telemedicine / 2026 - Medical Scheduling / 2025 - Patient Engagement / 2025 - Patient Portal / 2025 - Therapy / 2025 Our "Best of" badge program showcases products with the highest ratings... - Applied Behavior Analysis / 2026 - Appointment Reminder / 2026 - Appointment Scheduling / 2026 - Medical Scheduling / 2026 - Mental Health / 2026 - Patient Management / 2026 - Patient Portal / 2026 - Patient Scheduling / 2026 - Telemedicine / 2026 - Therapy / 2026 Our "Best of" badge program showcases products with the highest ratings... - Applied Behavior Analysis / 2026 Do you work for Mend?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.mendfamily.com/&name=Mend) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Mend 4.6 (920) VS. [3.9 (1,377)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (920) Ease Of Use 4.1 (1,227) Value For Money 4.5 (637) Value For Money 3.7 (973) Customer Service 4.6 (756) Customer Service 3.8 (714) ## Mend alternatives Highest Rated [4.8 (529)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.0 (1,284)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.3 (498)](https://www.capterra.com/p/110018/rxnt/reviews/) Starting price $32.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/165634/Mend-App/alternatives/) ## FAQs about Mend Overview ### What problems does Mend solve? Mend helps teams solve missed appointments, limited access to care, and paperwork-heavy telehealth workflows by combining virtual visits, reminders, secure document sharing, e-signatures, and patient check-in in one place. Mental health clinicians, medical practices, care coordinators, and rural or mobility-limited patients benefit most from easier scheduling and remote access. Answer based on 392 reviews Overview ### Which roles and teams benefit most from Mend? Mend benefits healthcare providers, therapy practices, and patient-facing clinical teams that need streamlined communication and appointment workflows. Medical assistants, physicians, clinicians, counselors, and therapists use it to manage scheduling, intake, reminders, and virtual care, while practice owners, managers, and clinical supervisors rely on it to improve coordination, patient engagement, and operational visibility. Answer based on 920 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Mend built for? Mend is built for small businesses most often, with 64% of reviewers, and healthcare organizations, led by Hospital & Health Care at 16%. The vendor targets medium to large healthcare groups with 20 or more providers, while reviewer use spans Enterprise at 20%, Midsize Business at 17%, Mental Health Care at 14%, and Medical Practice at 11%. Answer based on 920 reviews Features and Usability ### What are the key features of Mend? Mend includes core telehealth and scheduling features such as video consultations, appointment scheduling, SMS and email reminders, and a patient portal. Differentiating capabilities include online forms with electronic signature, secure messaging, assessments and treatment planning, plus connectivity testing and virtual waiting room tools that support provider access and patient check-in. Answer based on 233 reviews Integrations ### Which third-party tools and platforms does Mend integrate with? Mend integrates with AdvancedMD EHR, the third-party platform specifically mentioned by reviewers. The integration supports clinical workflows such as charting and client meetings, making AdvancedMD EHR the primary confirmed connection referenced for Mend in the available user feedback. Answer based on 32 reviews Getting Started and Support ### How easy is it to onboard and train a team on Mend? Mend is generally quick to onboard for frontline staff and patients, with reviewers describing it as easy to learn and deploy. Training is available through in-person sessions, live online training, webinars, videos, and documentation. Admins and teams managing updates or technical issues may need more time and support. Answer based on 31 reviews Getting Started and Support ### What customer support options does Mend offer, and how do users rate the experience? Mend offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as quick, accessible, and helpful, especially for troubleshooting. Some report unresolved escalations, missed follow-ups, and cases where responses were prompt but fixes did not fully address underlying issues. Answer based on 103 reviews Security ### How does Mend handle data security and access control? Mend uses secure telehealth sessions, secure logins, secure document sharing, secure intake forms and signatures, privacy prompts, and secure email. Reviewers also mention HIPAA-compliant telemedicine and document workflows. Some note tradeoffs: no-password appointment access for convenience, unclear security standards in one version, and occasional login or camera issues. Answer based on 29 reviews Appointment scheduling ### How well does Mend handle appointment scheduling? Mend makes appointment scheduling convenient for patients and providers through virtual booking, reminders, and pre-visit check-in tools. Many healthcare and mental health teams like the remote access, text alerts, and easy rescheduling, though some users find mobile scheduling limited, booking steps repetitive, and occasional login or loading delays frustrating. Answer based on 182 reviews ## Who uses Mend? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and efficient platform 97% positive reviews out of 222 Most reviewers describe ease of use as a major benefit, highlighting straightforward navigation, quick onboarding, and user-friendly features that simplify daily tasks and reduce training time. Inconsistent connectivity reliability 59% negative reviews out of 79 Most reviewers indicate connection issues, such as dropped calls, poor signal, and difficulty maintaining stable sessions, especially with weak internet. Angela R. patient, 1 employee. "Could be user error but it doesn't connect correctly for me in microsoft edge so I have to connect using google chrome." Convenient remote doctor access 96% positive reviews out of 53 Most reviewers indicate doctor visits are convenient, allowing communication with medical professionals from home, saving travel time, and supporting clear, effective interactions. Frequent slowdowns and glitches 84% negative reviews out of 44 Most reviewers describe performance and speed issues, citing frequent lag, slow page loads, session interruptions, and recurring glitches that disrupt workflow. Seamless virtual appointment experience 96% positive reviews out of 25 Most reviewers find virtual visits save time, provide easy access to care, and offer reliable remote consultations across devices. Unreliable audio quality 61% negative reviews out of 38 Most reviewers report audio issues, including frequent dropouts, echoes, lag, and microphone problems that hinder clear communication during sessions. J. Emily C. Patient - I do not work here and am not sure why I'm being asked to create an employee profile, 11 - 50 employees. "The slightly more noticeable (than in other video calling software) lag in transference of sound which, especially in group settings, causes a lot of unnecessary talking-over-each-other" ## Features AI summary Based on 1,610 Telemedicine reviews Capterra data shows that buyers of telemedicine software rank the following features as their top priorities: - **Two-Way Audio & Video** (**68%** of reviewers rated this feature as critical) - **HIPAA Compliant** (**78%**) - **Charting** (**63%**) Mend supports all three features that reviewers rate most important: **Two-Way Audio & Video**, **HIPAA Compliant**, and **Charting**. Together, these capabilities help providers deliver virtual care securely, document patient information accurately, and manage remote visits more efficiently, allowing teams to improve both clinical workflows and the patient experience. Two-Way Audio & Video 4.8 (125) 50.40% of 125 reviewers that rated this feature as important or highly important Presenter can see and hear participants and vice versa HIPAA Compliant 4.8 (215) 46.98% of 215 reviewers that rated this feature as important or highly important This aspect ensures your personal health information stays private and secure. Some reviewers feel reassured by the privacy protections and security, while others mention concerns about consent forms and clarity regarding data encryption and confidentiality. Charting 4.7 (55) 29.09% of 55 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Video Conferencing 4.7 (169) 52.07% of 169 reviewers that rated this feature as important or highly important You can attend appointments remotely with clear video and audio. Reviewers appreciate the convenience, privacy, and efficiency, saying it saves time and makes care accessible, though some mention occasional technical or quality issues. Appointment Management 4.8 (143) 51.05% of 143 reviewers that rated this feature as important or highly important With this capability, you can easily book, reschedule, or cancel appointments and receive timely reminders. Reviewers appreciate the convenience, flexibility, and clear communication, saying it helps them stay organized and manage their busy schedules effectively. Confirmations/Reminders 4.8 (255) 49.80% of 255 reviewers that rated this feature as important or highly important Mend offers automated confirmations and reminders via text and email, helping you remember appointments. Reviewers indicate these notifications are reliable, timely, and reduce missed appointments, though some wish for more customization and occasional delivery issues are noted. Mend 97 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Admissions Management: Handle the registration and admission process for existing and new students - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: With this capability, you can easily book, reschedule, or cancel appointments and receive timely reminders. Reviewers appreciate the convenience, flexibility, and clear communication, saying it helps them stay organized and manage their busy schedules effectively. - Appointment Scheduling: It gives you an easy way to schedule and track appointments, with options for reminders and flexible timing. Users think the process is straightforward, convenient, and helps them avoid waiting or missing appointments, especially with good availability and prompt notifications. - Assessment Management: Creation, administration, and evaluation of assessments or tests - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Bill Payment: Complete outstanding payments - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Call Reminders: Reminders sent via phone voice recordings - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Care Summaries: Electronic patient health records - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Client Database: Electronic storage of stakeholder contact information - Confirmations/Reminders: Mend offers automated confirmations and reminders via text and email, helping you remember appointments. Reviewers indicate these notifications are reliable, timely, and reduce missed appointments, though some wish for more customization and occasional delivery issues are noted. - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - EHR-Agnostic: Electronic patient health records, including records from multiple doctors - Electronic Signature: Digitally sign online documents - Email Reminders: Reminders sent via email - EMR/EHR: Create and securely store digital patient records - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For ABA Industry: Tools developed specifically for use within applied behavioral analysis industry - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Health Record Access: Gaining access to confidential health documents and information - HIPAA Compliant: This aspect ensures your personal health information stays private and secure. Some reviewers feel reassured by the privacy protections and security, while others mention concerns about consent forms and clarity regarding data encryption and confidentiality. - Historical Reporting: Information, data and reports that are being tracked over time - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Intake Management: Activities related to the initial admission of a charge into the organization's care - Lab Results: Laboratory test results - Live Chat: Ability to chat online in real time - Medical Billing: Manage billing and payments for a healthcare provider - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - Multi-Provider Practice: For practices with multiple providers - Multiple Appointment Types: The ability to choose between different appointments in a selection. - No-Show Tracking: Track and monitor patient no-show rates - On Call Scheduling: Track and organize on-call shifts - One-to-One Messaging: Send personal messages to clients or attendees - Online Booking: Book meetings and appointments through a website or digital platform - Online Forms: Create new forms and/or use ready-made online form templates - Online Payments: Accept and process online payment transactions - Online Scheduling: Track and organize online shifts - Onsite Registration: In-person, onsite registration - Patient Education: Educational and medical resources that are delivered to patients online - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Questionnaires: Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Processing: Accept, record, and reconcile financial transactions - Payment Reminders: Reminders sent for balance/payment due - Physician Management: Track and organize physician schedules and pertinent information - Physician Scheduling: Manage physician availability and schedules - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Prescription Renewal: Enables medical providers and/or patients to electronically renew existing prescriptions - Real-Time Reporting: Active reporting of data and metrics - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Treatment Planning: Remotely create and access treatment plans tailored to individual patients based on symptoms - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rescheduling: Manage the rescheduling of appointments - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Messaging: Exchange messages in a secure and encrypted manner - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Telemedicine: Meet with patients remotely - Therapy Notes: Tools to help therapists document, record, and recall patient encounters - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Video Conferencing: You can attend appointments remotely with clear video and audio. Reviewers appreciate the convenience, privacy, and efficiency, saying it saves time and makes care accessible, though some mention occasional technical or quality issues. - Video Consultations: Speaking to a doctor or healthcare professional using online video tools - Virtual Meetings: Connect in virtual environment through the internet with webcams/microphones by computer/phones/tablets. - Virtual Waiting Room: Monitor wait time and abandonment for incoming requests that have not been routed - Waiting Time Tracking: Estimated waiting time in the queue - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.5 (920) 4.5 Based on 920 reviews ## Pricing Value for money 4.5 (637) ### Starting price Free trial not available Value for money 4.5 (637) 4.5 Based on 637 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (756) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (756) 4.6 Based on 756 reviews ## User reviews Overall rating 4.6 Based on 920 reviews Filter by rating 5(673) 4(170) 3(47) 2(20) 1(10) Mentioned topic Sorted by most recent JP Jaden P. Direct Support Personnel Hospital & Health Care ### "Mend Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 14, 2026 We us Mend Monthly for our Special Needs Client/Medication Reviews. Mental Health care and Therapy. This Mend System helps ensure their care. Pros Convenience Steady Connection- presented no problems accessing the system. The ease of use is fantastic. Cons No cons- recognized at this time- we have been using the program for many years and the connections are better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ML Mary L. Writer Writing and Editing ### "Amazing & Friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 April 13, 2025 Everyone was super friendly kind &caring Pros PA was wonderful super kind & friendly 💯 Cons Nothing at all to complain about tyvm!!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CL Cheryl L. Teacher Education Management ### "Establish care" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 13, 2025 Great!!! I am very happy with the experience Pros The convenience and simplicity of the appointment Cons Everything went well. I am happy with my experience Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Angela R. patient Mental Health Care ### "Experience with Mend" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 April 10, 2025 Overall positive experience. I haven't had issues with it. It connects me and my provider for appointments and provides educational/informative videos while I am waiting. I think it is also the program that takes my co-payments and notifies me when my provider has questionnaires for me to fill out. Possibly does more but haven't seen or navigated beyond those things. Pros I like the ability to test your connection/audio/video prior to visit. The informational videos while waiting on your provider. Allows you to connect remotely when you can't physically be at appointments. Cons Could be user error but it doesn't connect correctly for me in microsoft edge so I have to connect using google chrome. Not a huge deal just an issue I encountered one day when I tried to connect from outside of google chrome. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DH Danielle H. Receptionist Education Management ### "Best video visit ever had before! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 9, 2025 Great was very easy to access and such a great provider experience Pros Very personable and such a great experience for an online call Cons Nothing at this time that I did not like Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM Dennis M. Minister Medical Practice ### "Positive Mend Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 8, 2025 It has been great so far. Pros Easy to connect. My doctor \[sensitive content hidden\]) is a great doctor. That helps with the entire experience. Cons Some of the commercials and the stupid fact that you have to leave lengthy reviews. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BC Bruce C. Teacher E-Learning ### "Thank you dor taking the time" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 7, 2025 Very pleasant all around. Ofan was a master of his craft Pros Very knowledgeable. Explained throughly and in simple terms that i could understand. Cons No cons to write. I have a good experience Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CP Carmen P. Retail Retail ### "Very Convenient" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 7, 2025 It works amazing for me 95% of the time. Pros It’s easy to use and it helps for when I can’t come in. Cons Sometimes the connection can be a kitty spotty. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CG Cynthia G. Teacher Primary/Secondary Education ### "Great option for a busy schedule. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 6, 2025 High quality service. I was able to get all my questions answered. Provider was very kid and knowledgeable. Pros Very informative. I awas able to get all questions answered. Provider was very knowledgeable and patient. Cons There's nothing like in person, in my opinion. So It does have a different feel, but it does work great with a busy schedule. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KC Katie C. Home maker Hospital & Health Care ### "Great service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 April 4, 2025 It’s been a very good experience. The therapist is very kind and caring and a good listener. Pros My therapist is wonderful! She’s caring and a great listener. Cons Everything has worked so well, the video and sound is fine, the link always works right away. I only feel that having a short text or note to take away would be a helpful addition. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/165634/Mend-App/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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