# Mend Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Mend Software - reviews, pricing plans, popular comparisons to other Telemedicine products and more. Source: https://www.capterra.com/p/165634/Mend-App --- # Mend Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Mend ## What is Mend? Launch your integrated Telemedicine program today with Mend. Best for 11+ Provider Groups, Mend is a healthcare communications platform. Mend can connect to patients anytime, anywhere, and with any device through messaging, video, or forms. Mend is the absolute easiest, fully integrated technology to engage your patients. Get Patient Engagement, Intake Forms, Scheduling, and Appointment Reminders all in one easy to use integrated platform to make your Telehealth a success from the start. ## What is Mend used for? [Telemedicine](https://www.capterra.com/telemedicine-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Patient Portal](https://www.capterra.com/patient-portal-software/) Recognitions Shortlist Best ease of use Best value for money Top alternative Featured Overall rating Based on 920 user reviews Reviews sentiment Positive 92% Neutral 5% Negative 3% Pros & cons Intuitive and efficient platform Convenient remote doctor access Inconsistent connectivity reliability Frequent slowdowns and glitches ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Applied Behavior Analysis / 2026 - Appointment Scheduling / 2026 - Mental Health / 2026 - Telemedicine / 2026 - Medical Scheduling / 2025 - Patient Engagement / 2025 - Patient Portal / 2025 - Therapy / 2025 Our "Best of" badge program showcases products with the highest ratings... - Applied Behavior Analysis / 2026 - Appointment Reminder / 2026 - Appointment Scheduling / 2026 - Medical Scheduling / 2026 - Mental Health / 2026 - Patient Management / 2026 - Patient Portal / 2026 - Patient Scheduling / 2026 - Telemedicine / 2026 - Therapy / 2026 Our "Best of" badge program showcases products with the highest ratings... - Applied Behavior Analysis / 2026 Do you work for Mend?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.mendfamily.com/&name=Mend) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Mend 4.6 (920) VS. [4.3 (498)](https://www.capterra.com/p/110018/rxnt/reviews/) Starting Price Contact vendor Starting Price $32 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (920) Ease Of Use 4.3 (498) Value For Money 4.5 (637) Value For Money 4.2 (382) Customer Service 4.6 (756) Customer Service 4.2 (429) ## Mend alternatives Highest Rated [4.8 (518)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (204)](https://www.capterra.com/p/180530/Power-Diary/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (964)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [3.9 (1,369)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/165634/Mend-App/alternatives/) ## FAQs about Mend Overview ### What problems does Mend solve? Mend helps teams solve missed appointments, travel barriers, and slow access to care by making telehealth, scheduling, reminders, e-signatures, and document sharing easy on phones or computers. Mental health clinicians, medical practices, care coordinators, and patients in rural areas, with limited transportation, or needing at-home visits benefit most. Answer based on 392 reviews Overview ### Which roles and teams benefit most from Mend? Mend is most used by therapists, counselors, clinicians, and medical assistants who need streamlined patient communication, scheduling, and care coordination. Practice owners, managers, and clinical supervisors benefit from oversight of operations and staff workflows, while physicians, LPNs, and educators use it to support follow-ups, documentation, and patient engagement. Answer based on 920 reviews Overview ### What company size and industries is Mend built for? Mend is built for healthcare organizations, with most reviewers coming from small businesses at 64% and Hospital & Health Care at 16%. The vendor targets medium to large organizations with 20 or more providers, while reviewer data also shows use in Mental Health Care at 14%, Medical Practice at 11%, and enterprises at 20%. Answer based on 920 reviews Features and Usability ### What are the key features of Mend? Mend includes core telehealth and scheduling features such as video consultations, appointment scheduling, SMS and email reminders, patient intake forms, and electronic signatures. Differentiating features include an Instant Virtual Exam Room, patient portal access, secure messaging, screen sharing, and EHR-agnostic integrations that support provider access and remote visits. Answer based on 233 reviews Integrations ### Which third-party tools and platforms does Mend integrate with? Mend integrates with AdvancedMD EHR. Reviewer mentions specifically confirm AdvancedMD EHR as the connected platform used for charting, client meetings, and remote workflows, indicating a direct integration centered on electronic health record access and telehealth-related practice management rather than a broad set of third-party business tools. Answer based on 32 reviews Getting Started and Support ### How easy is it to onboard and train a team on Mend? Mend is generally quick to onboard for frontline staff and clinicians, with reviewers describing it as easy to learn and deploy. Training is available through in-person sessions, live online training, webinars, videos, and documentation. New users often ramp up quickly, while admins and teams managing updates or technical issues may need more time. Answer based on 31 reviews Getting Started and Support ### What customer support options does Mend offer, and how do users rate the experience? Mend offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as easy to reach, fast, helpful, and professional, especially for troubleshooting. Some reviewers, however, report unresolved escalations, inconsistent follow-through, and occasional difficulty getting management-level issues addressed. Answer based on 103 reviews Security ### How does Mend handle data security and access control? Mend uses secure telehealth sessions, secure document delivery, secure intake forms, signatures, email, privacy prompts, and login controls such as passwords or access codes. Reviewers also mention HIPAA-compliant telemedicine. Some note that security standards were not always clearly explained, occasional double logins occurred, and camera activation or secure photo upload raised concerns. Answer based on 29 reviews Appointment scheduling ### How well does Mend handle appointment scheduling? Mend makes appointment scheduling convenient through virtual booking, reminders, and pre-visit checks that help patients and providers stay on track. Healthcare practices and mental health teams often like the easy remote access, but some users find mobile scheduling limited, multi-step workflows tedious, and occasional loading or login issues frustrating. Answer based on 182 reviews ## Who uses Mend? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 202 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 202 reviews Administrative 21% Administrative 21% Education & Learning 13% Health & Medical 9% Consulting 6% Others 51% Top industries Based on 202 reviews Education Management 42% Hospital & Health Care 16% Non-Profit Organization Management 16% Mental Health Care 13% Other 13% ## Pros and Cons Intuitive and efficient platform 97% positive reviews out of 222 Most reviewers describe ease of use as a major benefit, highlighting straightforward navigation, quick onboarding, and user-friendly features that simplify daily tasks and reduce training time. Inconsistent connectivity reliability 59% negative reviews out of 79 Most reviewers indicate connection issues, such as dropped calls, poor signal, and difficulty maintaining stable sessions, especially with weak internet. Angela R patient, 1 employee. "Could be user error but it doesn't connect correctly for me in microsoft edge so I have to connect using google chrome." Convenient remote doctor access 96% positive reviews out of 53 Most reviewers indicate doctor visits are convenient, allowing communication with medical professionals from home, saving travel time, and supporting clear, effective interactions. Frequent slowdowns and glitches 84% negative reviews out of 44 Most reviewers describe performance and speed issues, citing frequent lag, slow page loads, session interruptions, and recurring glitches that disrupt workflow. Seamless virtual appointment experience 96% positive reviews out of 25 Most reviewers find virtual visits save time, provide easy access to care, and offer reliable remote consultations across devices. Unreliable audio quality 61% negative reviews out of 38 Most reviewers report audio issues, including frequent dropouts, echoes, lag, and microphone problems that hinder clear communication during sessions. J. C Patient - I do not work here and am not sure why I'm being asked to create an employee profile, 11 - 50 employees. "The slightly more noticeable (than in other video calling software) lag in transference of sound which, especially in group settings, causes a lot of unnecessary talking-over-each-other" ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Confirmations/Reminders 4.8 (255) 49.80% of 255 reviewers that rated this feature as important or highly important Mend offers automatic email and text confirmations and reminders for appointments. Reviewers indicate these reminders are reliable, help prevent missed appointments, and keep both patients and staff on track, though some mention occasional delivery issues. HIPAA Compliant 4.8 (215) 46.98% of 215 reviewers that rated this feature as important or highly important You benefit from secure, private communications that protect your personal health information. Reviewers appreciate the privacy and confidentiality, saying it gives them peace of mind, though a few express uncertainty about consent forms and data encryption. Appointment Scheduling 4.8 (214) 47.20% of 214 reviewers that rated this feature as important or highly important It gives you a straightforward way to schedule appointments, offering good availability and reminders. Users think the process is easy, convenient, and helps them keep track of upcoming visits without long waits or confusion. Video Conferencing 4.7 (169) 52.07% of 169 reviewers that rated this feature as important or highly important This aspect allows you to meet with providers face-to-face from anywhere, saving time and offering flexibility. Some users say video and audio quality is clear and reliable, though a few report occasional technical or privacy concerns. Appointment Management 4.8 (143) 51.05% of 143 reviewers that rated this feature as important or highly important With this capability, you can easily book, reschedule, or cancel appointments and receive timely reminders. Reviewers appreciate the convenience, flexibility, and clear notifications, saying it helps them stay organized and manage their time effectively. For Medical Purposes 4.8 (170) 54.12% of 170 reviewers that rated this feature as important or highly important Intended for medical use such as diagnosis, treatment, and consultation Mend 97 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Handle the registration and admission process for existing and new students Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases With this capability, you can easily book, reschedule, or cancel appointments and receive timely reminders. Reviewers appreciate the convenience, flexibility, and clear notifications, saying it helps them stay organized and manage their time effectively. It gives you a straightforward way to schedule appointments, offering good availability and reminders. Users think the process is easy, convenient, and helps them keep track of upcoming visits without long waits or confusion. Creation, administration, and evaluation of assessments or tests Automatically create schedules based on business needs or employee availability and qualifications Complete outstanding payments Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Reminders sent via phone voice recordings Manage the treatment plan and coordination between care providers and patients with special health care needs Electronic patient health records Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Communicate using direct chat or messages within the system Electronic storage of stakeholder contact information Mend offers automatic email and text confirmations and reminders for appointments. Reviewers indicate these reminders are reliable, help prevent missed appointments, and keep both patients and staff on track, though some mention occasional delivery issues. Centralized database of stakeholders and their contact information such as names, address, phone number etc. A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Customize contracts and forms to collect specific information Store, manage, and track all electronic documents in a centralized location Assemble applications and processes by dragging over and arranging pre-built components Electronic patient health records, including records from multiple doctors Digitally sign online documents Reminders sent via email Create and securely store digital patient records Public or private sharing of digital files such as documents, audio/video, images, and more Tools developed specifically for use within applied behavioral analysis industry Intended for medical use such as diagnosis, treatment, and consultation Automatically find mutually available meeting time slots across multiple calendars Gaining access to confidential health documents and information You benefit from secure, private communications that protect your personal health information. Reviewers appreciate the privacy and confidentiality, saying it gives them peace of mind, though a few express uncertainty about consent forms and data encryption. Information, data and reports that are being tracked over time Conduct intake assessments to determine patient health status, medical history, conditions, etc. Activities related to the initial admission of a charge into the organization's care Laboratory test results Ability to chat online in real time Manage billing and payments for a healthcare provider Communicate using messages within the system Access software remotely via mobile devices Manage and support multiple languages Manage and support multiple locations Supports practices with multiple healthcare professionals For practices with multiple providers The ability to choose between different appointments in a selection. Track and monitor patient no-show rates Track and organize on-call shifts Send personal messages to clients or attendees Book meetings and appointments through a website or digital platform Create new forms and/or use ready-made online form templates Accept and process online payment transactions Track and organize online shifts In-person, onsite registration Educational and medical resources that are delivered to patients online Allows medical providers to engage patients in a variety of ways to ensure their health. Patients can register for appointments in advance online Online portal where patients can access information such as health records, treatment plants, etc. Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Book and manage patient appointments and follow-ups Accept, record, and reconcile financial transactions Reminders sent for balance/payment due Track and organize physician schedules and pertinent information Manage physician availability and schedules Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Enables medical providers and/or patients to electronically renew existing prescriptions Active reporting of data and metrics Schedule repeating appointments based on a duration of time Timed notification for any upcoming task, deadline, appointment, or activity Remotely create and access treatment plans tailored to individual patients based on symptoms Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage the rescheduling of appointments Plan availability and assign specific time slots for tasks and resources Exchange messages in a secure and encrypted manner Check-in and out via a mobile device or kiosk Online portal through which end users can access the system, manage tasks, or obtain information Send messages via SMS Reminders sent via SMS/text message Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Meet with patients remotely Tools to help therapists document, record, and recall patient encounters Set up connections to third-party platforms to improve business processes Create treatment plans that document interventions and outcomes to track patient progress Presenter can see and hear participants and vice versa This aspect allows you to meet with providers face-to-face from anywhere, saving time and offering flexibility. Some users say video and audio quality is clear and reliable, though a few report occasional technical or privacy concerns. Speaking to a doctor or healthcare professional using online video tools Connect in virtual environment through the internet with webcams/microphones by computer/phones/tablets. Monitor wait time and abandonment for incoming requests that have not been routed Estimated waiting time in the queue Seamlessly integrates with 3rd party websites Get Advice We can help you find the software with the features you need. Features 4.5 (920) 4.5 Based on 920 reviews ## Pricing Value for money 4.5 (637) ### Starting price Free trial not available Value for money 4.5 (637) 4.5 Based on 637 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (756) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (756) 4.6 Based on 756 reviews ## User reviews Overall rating 4.6 Based on 920 reviews Filter by rating 5(673) 4(170) 3(47) 2(20) 1(10) Mentioned topic Sorted by most recent JP Jaden P. Direct Support Personnel Hospital & Health Care ### "Mend Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 14, 2026 We us Mend Monthly for our Special Needs Client/Medication Reviews. Mental Health care and Therapy. This Mend System helps ensure their care. Pros Convenience Steady Connection- presented no problems accessing the system. The ease of use is fantastic. Cons No cons- recognized at this time- we have been using the program for many years and the connections are better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ML Mary L. Writer Writing and Editing ### "Amazing & Friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 April 13, 2025 Everyone was super friendly kind &caring Pros PA was wonderful super kind & friendly 💯 Cons Nothing at all to complain about tyvm!!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CL Cheryl L. Teacher Education Management ### "Establish care" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 13, 2025 Great!!! I am very happy with the experience Pros The convenience and simplicity of the appointment Cons Everything went well. I am happy with my experience Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Angela R. patient Mental Health Care ### "Experience with Mend" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 April 10, 2025 Overall positive experience. I haven't had issues with it. It connects me and my provider for appointments and provides educational/informative videos while I am waiting. I think it is also the program that takes my co-payments and notifies me when my provider has questionnaires for me to fill out. Possibly does more but haven't seen or navigated beyond those things. Pros I like the ability to test your connection/audio/video prior to visit. The informational videos while waiting on your provider. Allows you to connect remotely when you can't physically be at appointments. Cons Could be user error but it doesn't connect correctly for me in microsoft edge so I have to connect using google chrome. Not a huge deal just an issue I encountered one day when I tried to connect from outside of google chrome. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DH Danielle H. Receptionist Education Management ### "Best video visit ever had before! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 9, 2025 Great was very easy to access and such a great provider experience Pros Very personable and such a great experience for an online call Cons Nothing at this time that I did not like Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM Dennis M. Minister Medical Practice ### "Positive Mend Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 8, 2025 It has been great so far. Pros Easy to connect. My doctor \[sensitive content hidden\]) is a great doctor. That helps with the entire experience. Cons Some of the commercials and the stupid fact that you have to leave lengthy reviews. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BC Bruce C. Teacher E-Learning ### "Thank you dor taking the time" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 7, 2025 Very pleasant all around. Ofan was a master of his craft Pros Very knowledgeable. Explained throughly and in simple terms that i could understand. Cons No cons to write. I have a good experience Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CP Carmen P. Retail Retail ### "Very Convenient" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 7, 2025 It works amazing for me 95% of the time. Pros It’s easy to use and it helps for when I can’t come in. Cons Sometimes the connection can be a kitty spotty. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CG Cynthia G. Teacher Primary/Secondary Education ### "Great option for a busy schedule. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 6, 2025 High quality service. I was able to get all my questions answered. Provider was very kid and knowledgeable. Pros Very informative. I awas able to get all questions answered. Provider was very knowledgeable and patient. Cons There's nothing like in person, in my opinion. So It does have a different feel, but it does work great with a busy schedule. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KC Katie C. Home maker Hospital & Health Care ### "Great service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 April 4, 2025 It’s been a very good experience. The therapist is very kind and caring and a good listener. Pros My therapist is wonderful! She’s caring and a great listener. Cons Everything has worked so well, the video and sound is fine, the link always works right away. I only feel that having a short text or note to take away would be a helpful addition. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/165634/Mend-App/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Doxy.me vs Mend](https://www.capterra.com/compare/158461-165634/Doxy-me-vs-Mend-App)[Carepatron vs Mend](https://www.capterra.com/compare/165634-195467/Mend-App-vs-Care-Patron)[Tebra vs Mend](https://www.capterra.com/compare/129169-165634/Tebra-vs-Mend-App)[athenaOne vs Mend](https://www.capterra.com/compare/98735-165634/athenaOne-vs-Mend-App)[Jane vs Mend](https://www.capterra.com/compare/165634-178984/Mend-App-vs-Jane-App)[Qualifacts Insync vs Mend](https://www.capterra.com/compare/144484-165634/InSync-EMR-vs-Mend-App)[SimplePractice vs Mend](https://www.capterra.com/compare/130710-165634/SimplePractice-vs-Mend-App) [RXNT vs Mend](https://www.capterra.com/compare/110018-165634/rxnt-vs-Mend-App)[Healthie vs Mend](https://www.capterra.com/compare/165634-167439/Mend-App-vs-Healthie)[NextGen Office vs Mend](https://www.capterra.com/compare/31268-165634/NextGen-Ambulatory-EHR-vs-Mend-App)[TherapyNotes, LLC vs Mend](https://www.capterra.com/compare/118981-165634/TherapyNotes-com-vs-Mend-App)[Klara vs Mend](https://www.capterra.com/compare/165634-203066/Mend-App-vs-Klara)[Zanda vs Mend](https://www.capterra.com/compare/165634-180530/Mend-App-vs-Power-Diary)