# Mend Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Mend the right Telemedicine solution for you? Explore 920 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/165634/Mend-App/reviews --- Mend 4.6 (920) [View alternatives](https://www.capterra.com/p/165634/Mend-App/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Mend Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews AH Alexandra H PatientIndividual & Family Services, Self-employedUsed the software for: More than 2 years. “Mend is a wonderful online method to attend medical appointments for those who lack transportation, are out of town, or have any type of disability.“ April 3, 2025 JC J. Emily C Patient - I do not work here and am not sure why I'm being asked to create an employee profileMental Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “The slightly more noticeable (than in other video calling software) lag in transference of sound which, especially in group settings, causes a lot of unnecessary talking-over-each-other“ November 6, 2024 JP Jaden P Direct Support PersonnelHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “Convenience Steady Connection- presented no problems accessing the system.“ March 14, 2026 DS Derek S XxxxxxxxxXEvents Services, Self-employedUsed the software for: 1-2 years. “Sometimes its not easy speaking with the newer employees that answer the phones to shedule new appointments, i used to be able to be redirected immediately to a nice nurse for rescheduling now that isnt done“ October 23, 2024 PW Patricia W CEOArts and Crafts, Self-employedUsed the software for: More than 2 years. “My experience has been from a patient's point of view and applies to the internet quality and the physicians' repore, and all those aspects are great.“ June 18, 2024 AC Admir C DriverAutomotive, Self-employedUsed the software for: More than 2 years. “Sometimes the bars would go from full green to two red and even one red so it worried me that there will be some audio issues.“ October 2, 2024 AL ABIGAIL L I dont knowAccounting, Self-employedUsed the software for: Less than 6 months. “Great doctor gave me a six month refill for my antidepressant to get me through while i transfer clinics“ February 5, 2025 AR Angela R patientMental Health Care, Self-employedUsed the software for: Less than 6 months. “Could be user error but it doesn't connect correctly for me in microsoft edge so I have to connect using google chrome.“ April 10, 2025 ## Showing most helpful reviews Showing 1-25 of 920 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jose J L. Crew member Food & Beverages Used the software for: Less than 6 months ### "First time using this" March 15, 2024 5.0 So far I have a positive experience but I havent used it at all Pros I like that it was easy to use, I got text and email links for a video call so I got options to use Cons Its a very bright display I dont know If a "dark mode" is available but it would help Review Source JEC J. Emily C. Patient - I do not work here and am not sure why I'm being asked to create an employee profile Mental Health Care Used the software for: 1-2 years ### "Grateful 🙏🏻" November 6, 2024 5.0 Overall very positive. So glad someone figured out a way to make this type of technology be HIPAA compliant. Pros That, when I am my most depressed and least able to get out of bed but in MOST need of seeing my therapist, Mend allows me to do that therapy from my bed. I am incredibly grateful. Cons The slightly more noticeable (than in other video calling software) lag in transference of sound which, especially in group settings, causes a lot of unnecessary talking-over-each-other Review Source RA Rannon A. Clinical Supervisor Mental Health Care Used the software for: 6-12 months ### "Reoccurring Issues that Never Get Addressed" September 29, 2020 2.0 Unresponsive and overall bad tech. I would not recommend your service to others in behavioral health. I wish so badly we would switch to Zoom or WebEx. I have been begging our director about this since this has all started 6 months ago. I gave your organization grace and was patient due to all that has been going on, but you have made some steep promises that you could handle this. I don't see you stepping up to the plate to address something so basic around reliability that has me rather upset. Pros The ease of use and certain functionalities are nice, however they don't always work such as the share your screen function is very hit or miss. Cons Since we have started on this venture with your organization I constantly hear negative feedback from my clinical staff of 10 providers that client's get dropped from their group, client's can't login due to the email never getting sent out, and my providers getting removed from the group. It appears that anytime the group size is over 8-10 individuals present the platform implodes and becomes very shaky from a performance standpoint. All of my providers have 14-16 clients each group, so every group gets impacted by this. It's not just one of them. I worry about how long this is going to go on for un-addressed. I hold a staffing every week with my providers and it's the first thing they ask about, "when is Mend going to fix this?" They use the tech support line when they have the time to do it, but usually they have found the feedback is never helpful. My providers are very frustrated and I am quite frankly tired of hearing about it. Please, I beg you look into upgrading your servers, software, or whatever you think would fix this issue. It has gone on far too long. It's a running joke about your service with our client's and it's affecting the way people want to engage in virtual care with us. Review Source Response from Mend VIP September 30, 2020 Rannon, thank you for the feedback. We have released many changes and we're pushing to get them implemented. We have a new setting to decrease resources needed for large groups. We have feature to dial in people over the phone with poor equipment or connectivity. Offering group capability over the Web was brand new development performed for your organization specifically. We agreed to a date to deliver this brand new feature and then a pandemic happened. We still met our delivery date and no other company or team would have been able to deliver on schedule like we did. We're very proud of that. Any new development during a global pandemic is going to experience some bumps in the road. We appreciate your patience and we're pushing as well to get changes made deployed to everyone. JK John K. Patient Hospital & Health Care Used the software for: 2+ years ### "Love Mend Telehealth Communication!" January 22, 2025 5.0 I’ve used it for years, and it’s been consistently excellent! Pros Excellent form of communication that is very convenient for someone like myself who is limited by disabilities, modes of transport, and financial resources, especially in senior years. Cons The viewing screen doesn’t expand to a full screen dimension. Review Source AD Arva D. Fitness Manager Health, Wellness and Fitness Used the software for: I used a free trial ### "Top Tier Care" February 6, 2025 5.0 It was a great first time experience. The Doctor provided Stellar care. It felt like we built a rapport over the phone. If I had an opportunity to have her as my Doctor I feel like my care would be in great hands. Pros I felt the care come through the phone. I felt that the Doctor really genuinely cared for my Wellness. Cons Simply, that it was over the phone. I’m I’ve never done virtual care and much prefer person to person…but in this case it was a great experience. Review Source DS Dawn S. I am the client Mental Health Care Used the software for: 1-2 years ### "Everything went well very smooth" April 4, 2025 5.0 Pros User friendly and easy to use. Very convenient. Cons Nothing. I don’t really have any cons to note. Review Source TH Tiffany H. Coleman health services Civic & Social Organization Used the software for: 1-2 years ### "Great service " March 4, 2025 5.0 Great except the audio and video delays. Pros Was able to see as well as here and understand more Cons The lag in audio n video feed was slightly off Review Source DM Diana M. Unemployed Alternative Medicine Used the software for: 1-2 years ### "Great Professional Workers" February 6, 2025 5.0 \[sensitive content hidden\] is a wonderful counselor and very nice and cool down to earth understanding individual…She is a professional at what she does…Thank you \[sensitive content hidden\] for all that you’ve helped me with. Pros Easy access and a great to have and it has greatly helped me with alot of different things. Cons There is none… everything that is done is done in a very good professional manner. Review Source SW Sherdana W. Sr. Requirements Analyst Government Administration Used the software for: 1-2 years ### "Feeling Fantastic!!!!" March 11, 2025 5.0 Speaking with \[sensitive content hidden\] is fantastic because she is genuinely concerned about my health. I follow the recommendations and my results are fantastic. The best part is that I feel so much better! Pros Mend is extremely easy to use and I think it's an excellent tool to use for appointments! Cons I absolutely have nothing bad to say about utilizing Mend. It's an absolute great way to communicate with the patients. Review Source Lacey W. Outpatient Office Coordinator Mental Health Care Used the software for: 6-12 months ### "Terrible Experience so far!!!!" February 5, 2019 2.0 Terrible. Worst system I have ever used. Very frustrating to work with the mend team and the software. Extremely slow and slows down my whole day having to wait for the system to load. Pros There is nothing much to like. The system and terribly slow and there are a lot of errors that we keep having that the IT team is not fixing or attempts to fix but never solves the issue completely. Cons 1\. Runs extremely slow no matter what wifi connection I am using, or what I am trying to do in the system. Everything is so slow. Most definitely a system error not a connection error. 2. Many features do not work properly. Example: Rebooking option does not rebook patients for the correct time slot. Another example is when I added a credit card to a new patient that I added to the system and scheduled, then I went to check out a completely different patient and the new credit card I entered was linked to the established patients account. 3. Customer service/ IT. Customer services responds back to our requests quickly but nothing is ever solved. If the IT team "solves" an issue we are having it may work one time then will go back to not working properly.. Just like the rebook option. Our company has had many requests to change things up in the system and nothing has been done yet Review Source Response from Mend VIP February 13, 2019 Thank you for your feedback. We will follow up and see if we can make further adjustments to assist. It is worth noting that during your implementation your scheduling product went out of business. We do not offer Mend as a practice management scheduling system. This review describes an off label use of our product where all the pros and cons were discussed in advance. The way the product is used in this scenario is not something that we actually market and sell. AG Ashley G. Server Food & Beverages Used the software for: 2+ years ### "Great experience " December 11, 2024 5.0 Overall great experience with the nurse and the doctors I would definitely recommend them ! Pros The provider dr.potter was so caring and supportive made sure I got seen and her nurse personally called me to check on me that is amazing and I really feel like they care About me and my recovery! Cons The connection with my phone at times with me and there computers Review Source CG Cynthia G. Teacher Primary/Secondary Education Used the software for: Less than 6 months ### "Great option for a busy schedule. " April 6, 2025 5.0 High quality service. I was able to get all my questions answered. Provider was very kid and knowledgeable. Pros Very informative. I awas able to get all questions answered. Provider was very knowledgeable and patient. Cons There's nothing like in person, in my opinion. So It does have a different feel, but it does work great with a busy schedule. Review Source PA Phillip A. Chief Handyman for my wife Construction Used the software for: I used a free trial ### "Virtual Visit with Matrix Medical nurse" January 26, 2025 4.0 Other than the occasional audio quality issues, I was able to complete the virtual visit without any other significant issues. Pros Video quality was good. Did not experience any problem with macroblocking (visual artifacts). Cons Had some problem with audio drop outs. Had to ask the nurse to repeat herself several times because of the audio quality issues. Review Source KC Katie C. Home maker Hospital & Health Care Used the software for: Less than 6 months ### "Great service " April 4, 2025 5.0 It’s been a very good experience. The therapist is very kind and caring and a good listener. Pros My therapist is wonderful! She’s caring and a great listener. Cons Everything has worked so well, the video and sound is fine, the link always works right away. I only feel that having a short text or note to take away would be a helpful addition. Review Source MS Merlene S. Retired Educator Education Management Used the software for: 1-2 years ### "Annual Wellness Check-up" January 24, 2025 5.0 Excellent! My experience was very pleasant and the nurse practitioner asked the right questions and gave me very good advice. Pros The nurse practitioner was very informative and knowledgeable about my situation. Cons N/A The thing I liked least about the video experience was that I wish it were longer. Review Source AW Audrey W. Accountant Education Management Used the software for: 6-12 months ### "Traveling Experience " March 13, 2025 5.0 Happy with my experience with our provider. Definitely will use again in the future when traveling. Pros The provider was very helpful and communicated very well. Cons I enjoyed my Mend appt. There is nothing to report. Review Source DL Daneen L. Speech-Language Patholigist Hospital & Health Care Used the software for: Less than 6 months ### "\[sensitive content hidden\] is an asset to Mend." November 13, 2024 5.0 It was a productive and pleasant session. \[sensitive content hidden\] is easy to talk with and very understanding. I have appreciated association with Mend. Pros \[sensitive content hidden\] is very supportive and warm. She stays aware of medication needs, and renews them promptly. \[sensitive content hidden\] is agreeable for either in person or visual visits. I look forward to our visits. Cons I have no objections to the opportunities for support with Mend. Review Source NC Nicole C. President and CEO, Executive Board Chairperson Consumer Services Used the software for: Less than 6 months ### "\[sensitive content hidden\] is the bestest!" October 3, 2024 5.0 This service was finally offered to me months after trying to get my psychiatrist appt moved from August to April. Then my \[sensitive content hidden\] appointment was moved back to \[sensitive content hidden\]. Mind you i had been needing in since April. \[sensitive content hidden\] was the lifeline I needed and she helped me without judging me. Pros Convenient, easy, i feel like it was a high quality session even over video. I got more compassion from \[sensitive content hidden\] then my last in person psychiatrist visit. Cons Showing my face. I hatr crying when others can see me. I dont care pretty. Review Source LM Linda M. Student Information Technology and Services Used the software for: Less than 6 months ### "A Very Healthy Space" January 13, 2025 5.0 Wonderful therapist that Truly Listens! I Feel Heard and am getting the Help I Need to Better Heal myself Pros My therapist really truly listen to what I had to say and gave me coping mechanisms that have helped Cons There’s not much to not like period but I think if I had anything it might be changing my time to an earlier time. more flexibility Review Source MV Michael V. Peer Counselor Civic & Social Organization Used the software for: I used a free trial ### "Great Experience " December 20, 2024 5.0 Pros Very easy. Nurse Practitioner made me feel very comfortable Cons There was nothing i did not like about the video call Review Source ES Emanuel S. Plant manager Automotive Used the software for: Less than 6 months ### "65 y.o. male, first experience " April 1, 2025 5.0 Telehealth service very good and very convenient Pros Very thoughtful and thorough questions on health topic Cons No dislikes, met my schedule and requirements Review Source VZ Vera Z. NA Individual & Family Services Used the software for: Less than 6 months ### "Wonderful experience " December 18, 2024 5.0 Very easy to communicate, \[sensitive content hidden\] helped me with tools to manage my emotions. Pros It was easy to communicate with Therapist. I felt very comfortable. Cons Can’t find anything that I did not like. Review Source WA Wendy A. Teacher Education Management Used the software for: Less than 6 months ### "Everyone can feel Mend-ed" February 11, 2025 5.0 I am very pleased with my counselor! I always feel heard and leave my sessions uplifted and ready to move forward in power. Pros I needed to speak to someone during a very difficult time. Mend connected me to my counselor quickly so I could get help. Cons I have not found any fault in my care plan. Review Source EB Eric B. Boss Construction Used the software for: 1-2 years ### "Eric:s safety net" October 29, 2024 5.0 Wonderful ! It's always an easy connection to do . ( As I'm a rookie with computer operations ) Pros My prescribed Doc. ( \[sensitive content hidden\] ) She is an Angel from Heaven looking out for Me. My limitations on transportation I can comunicate with her from my home... Cons N/A I have nothing to add on this topic Review Source PM Pam M. Retired Insurance Used the software for: I used a free trial ### "Excellent Health Review" April 1, 2025 5.0 Excellent experience. Very thorough with health questions and offered to contact cardiologist for me. Physician I spoke with had definitely reviewed my info and was prepared to talk with me! Pros The doctor was fantastic..very through and caring! Cons Nothing! I appreciate that I was allowed to do online versus house call as I have 2 yaooy dogs! Review Source Similar Products Featured ## Related categories [Telemedicine](https://www.capterra.com/telemedicine-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Patient Portal](https://www.capterra.com/patient-portal-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.