--- title: "Mend Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Mend the right Telemedicine solution for you? Explore 920 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/165634/Mend-App/reviews/" page_type: "reviews" language: "en" --- Mend 4.6 (920) [View alternatives](https://www.capterra.com/p/165634/Mend-App/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of Mend Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews AH Alexandra H PatientIndividual & Family Services, Self-employedUsed the software for: More than 2 years. “Mend is a wonderful online method to attend medical appointments for those who lack transportation, are out of town, or have any type of disability.“ April 3, 2025 JC J. Emily C Patient - I do not work here and am not sure why I'm being asked to create an employee profileMental Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “The slightly more noticeable (than in other video calling software) lag in transference of sound which, especially in group settings, causes a lot of unnecessary talking-over-each-other“ November 6, 2024 JP Jaden P Direct Support PersonnelHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “Convenience Steady Connection- presented no problems accessing the system.“ March 14, 2026 DS Derek S XxxxxxxxxXEvents Services, Self-employedUsed the software for: 1-2 years. “Sometimes its not easy speaking with the newer employees that answer the phones to shedule new appointments, i used to be able to be redirected immediately to a nice nurse for rescheduling now that isnt done“ October 23, 2024 AL ABIGAIL L I dont knowAccounting, Self-employedUsed the software for: Less than 6 months. “Great doctor gave me a six month refill for my antidepressant to get me through while i transfer clinics“ February 5, 2025 AC Admir C DriverAutomotive, Self-employedUsed the software for: More than 2 years. “Sometimes the bars would go from full green to two red and even one red so it worried me that there will be some audio issues.“ October 2, 2024 EB Elizabeth B TeacherEducation Management, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “I was able to make a quick appointment to request a prescription refill, right from home, after work.“ January 28, 2025 AR Angela R patientMental Health Care, Self-employedUsed the software for: Less than 6 months. “Could be user error but it doesn't connect correctly for me in microsoft edge so I have to connect using google chrome.“ April 10, 2025 ## Showing most helpful reviews Showing 1-25 of 920 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ronald Abilmar R. Marketing Manager Computer Software Used the software for: I used a free trial ### "Transforming my healthcare experience forever." September 10, 2023 5.0 I love the flexibility it offers by allowing me to communicate with my healthcare providers via messages, video or forms, which perfectly suits my needs and preferences is great. Pros It's great that it has simplified and streamlined my healthcare experience, allowing me to receive the care I need quickly and efficiently. Cons Well, sometimes I have experienced some connectivity problems or communication delays when using the platform. Review Source TH Tiffany H. Coleman health services Civic & Social Organization Used the software for: 1-2 years ### "Great service " March 4, 2025 5.0 Great except the audio and video delays. Pros Was able to see as well as here and understand more Cons The lag in audio n video feed was slightly off Review Source RA Rannon A. Clinical Supervisor Mental Health Care Used the software for: 6-12 months ### "Reoccurring Issues that Never Get Addressed" September 29, 2020 2.0 Unresponsive and overall bad tech. I would not recommend your service to others in behavioral health. I wish so badly we would switch to Zoom or WebEx. I have been begging our director about this since this has all started 6 months ago. I gave your organization grace and was patient due to all that has been going on, but you have made some steep promises that you could handle this. I don't see you stepping up to the plate to address something so basic around reliability that has me rather upset. Pros The ease of use and certain functionalities are nice, however they don't always work such as the share your screen function is very hit or miss. Cons Since we have started on this venture with your organization I constantly hear negative feedback from my clinical staff of 10 providers that client's get dropped from their group, client's can't login due to the email never getting sent out, and my providers getting removed from the group. It appears that anytime the group size is over 8-10 individuals present the platform implodes and becomes very shaky from a performance standpoint. All of my providers have 14-16 clients each group, so every group gets impacted by this. It's not just one of them. I worry about how long this is going to go on for un-addressed. I hold a staffing every week with my providers and it's the first thing they ask about, "when is Mend going to fix this?" They use the tech support line when they have the time to do it, but usually they have found the feedback is never helpful. My providers are very frustrated and I am quite frankly tired of hearing about it. Please, I beg you look into upgrading your servers, software, or whatever you think would fix this issue. It has gone on far too long. It's a running joke about your service with our client's and it's affecting the way people want to engage in virtual care with us. Review Source Response from Mend VIP September 30, 2020 Rannon, thank you for the feedback. We have released many changes and we're pushing to get them implemented. We have a new setting to decrease resources needed for large groups. We have feature to dial in people over the phone with poor equipment or connectivity. Offering group capability over the Web was brand new development performed for your organization specifically. We agreed to a date to deliver this brand new feature and then a pandemic happened. We still met our delivery date and no other company or team would have been able to deliver on schedule like we did. We're very proud of that. Any new development during a global pandemic is going to experience some bumps in the road. We appreciate your patience and we're pushing as well to get changes made deployed to everyone. DM Diana M. Unemployed Alternative Medicine Used the software for: 1-2 years ### "Great Professional Workers" February 6, 2025 5.0 \[sensitive content hidden\] is a wonderful counselor and very nice and cool down to earth understanding individual…She is a professional at what she does…Thank you \[sensitive content hidden\] for all that you’ve helped me with. Pros Easy access and a great to have and it has greatly helped me with alot of different things. Cons There is none… everything that is done is done in a very good professional manner. Review Source SW Sherdana W. Sr. Requirements Analyst Government Administration Used the software for: 1-2 years ### "Feeling Fantastic!!!!" March 11, 2025 5.0 Speaking with \[sensitive content hidden\] is fantastic because she is genuinely concerned about my health. I follow the recommendations and my results are fantastic. The best part is that I feel so much better! Pros Mend is extremely easy to use and I think it's an excellent tool to use for appointments! Cons I absolutely have nothing bad to say about utilizing Mend. It's an absolute great way to communicate with the patients. Review Source CL Cheryl L. Teacher Education Management Used the software for: I used a free trial ### "Establish care" April 13, 2025 5.0 Great!!! I am very happy with the experience Pros The convenience and simplicity of the appointment Cons Everything went well. I am happy with my experience Review Source AD Arva D. Fitness Manager Health, Wellness and Fitness Used the software for: I used a free trial ### "Top Tier Care" February 6, 2025 5.0 It was a great first time experience. The Doctor provided Stellar care. It felt like we built a rapport over the phone. If I had an opportunity to have her as my Doctor I feel like my care would be in great hands. Pros I felt the care come through the phone. I felt that the Doctor really genuinely cared for my Wellness. Cons Simply, that it was over the phone. I’m I’ve never done virtual care and much prefer person to person…but in this case it was a great experience. Review Source JK John K. Patient Hospital & Health Care Used the software for: 2+ years ### "Love Mend Telehealth Communication!" January 22, 2025 5.0 I’ve used it for years, and it’s been consistently excellent! Pros Excellent form of communication that is very convenient for someone like myself who is limited by disabilities, modes of transport, and financial resources, especially in senior years. Cons The viewing screen doesn’t expand to a full screen dimension. Review Source SP Shernika P. Teacher Education Management Used the software for: Less than 6 months ### "Cold flu sickness" March 21, 2025 5.0 Enjoyed the visit was very thorough about my condition Pros Very nice and informative about my illness Cons N/A nothing least like very informative about the visit Review Source Lacey W. Outpatient Office Coordinator Mental Health Care Used the software for: 6-12 months ### "Terrible Experience so far!!!!" February 5, 2019 2.0 Terrible. Worst system I have ever used. Very frustrating to work with the mend team and the software. Extremely slow and slows down my whole day having to wait for the system to load. Pros There is nothing much to like. The system and terribly slow and there are a lot of errors that we keep having that the IT team is not fixing or attempts to fix but never solves the issue completely. Cons 1\. Runs extremely slow no matter what wifi connection I am using, or what I am trying to do in the system. Everything is so slow. Most definitely a system error not a connection error. 2. Many features do not work properly. Example: Rebooking option does not rebook patients for the correct time slot. Another example is when I added a credit card to a new patient that I added to the system and scheduled, then I went to check out a completely different patient and the new credit card I entered was linked to the established patients account. 3. Customer service/ IT. Customer services responds back to our requests quickly but nothing is ever solved. If the IT team "solves" an issue we are having it may work one time then will go back to not working properly.. Just like the rebook option. Our company has had many requests to change things up in the system and nothing has been done yet Review Source Response from Mend VIP February 13, 2019 Thank you for your feedback. We will follow up and see if we can make further adjustments to assist. It is worth noting that during your implementation your scheduling product went out of business. We do not offer Mend as a practice management scheduling system. This review describes an off label use of our product where all the pros and cons were discussed in advance. The way the product is used in this scenario is not something that we actually market and sell. CP Carmen P. Retail Retail Used the software for: 6-12 months ### "Very Convenient" April 7, 2025 5.0 It works amazing for me 95% of the time. Pros It’s easy to use and it helps for when I can’t come in. Cons Sometimes the connection can be a kitty spotty. Review Source PA Phillip A. Chief Handyman for my wife Construction Used the software for: I used a free trial ### "Virtual Visit with Matrix Medical nurse" January 26, 2025 4.0 Other than the occasional audio quality issues, I was able to complete the virtual visit without any other significant issues. Pros Video quality was good. Did not experience any problem with macroblocking (visual artifacts). Cons Had some problem with audio drop outs. Had to ask the nurse to repeat herself several times because of the audio quality issues. Review Source AH Ashley H. Political affairs Non-Profit Organization Management Used the software for: I used a free trial ### "Great experience" February 17, 2025 5.0 Pros The provider was so calm and understanding Cons Many forms asking the same exact thing which was frustrating Review Source JG Jacob G. Child nutrition warehouse Warehousing Used the software for: 6-12 months ### "Ct scan results " March 28, 2025 5.0 Easy to get in and all questions were answered Pros The way she explained everything on that my ct scan Cons Nothing she explained everything clearly Review Source ES Emanuel S. Plant manager Automotive Used the software for: Less than 6 months ### "65 y.o. male, first experience " April 1, 2025 5.0 Telehealth service very good and very convenient Pros Very thoughtful and thorough questions on health topic Cons No dislikes, met my schedule and requirements Review Source AF Alec F. Line Cook Restaurants Used the software for: Less than 6 months ### "Nice dude yeah" March 20, 2025 5.0 I get a text letting me know my appointment is soon. I log on, wait for a very short period with interesting videos to choose from while I wait, then get to do a normal visit just as I would if I were actually in the hospital. Pros It's fast, easy, efficient. I feel like it's a good thing for people who don't need to or cannot make a hospital visit. Cons No problems at all. No cons for me about mend. Review Source CG Camila G. HR Generalist Non-Profit Organization Management Used the software for: 1-2 years ### "Virtual Screening" January 31, 2025 5.0 It was very convenient, very easy to schedule the appointment. Pros Easy scheduling, easy access, great bedside manners! Cons There was nothing that I disliked about Mend Review Source AR Alicia R. International FO Asst Medical Practice Used the software for: Less than 6 months ### "Next Level Rocks! " February 4, 2025 5.0 It has been a great experience from day one. Pros I scheduled a virtual appointment for a yearly physical with Leigh Anna Hutchinson. She is awesome. She ordered bloodwork for which I went to the Garden Oaks Next Level clinic. Everyone there was very nice and the office was very clean. I had my virtual appointment today for my blood work results and again I was very pleased with \[sensitive content hidden\]. I would definitely recommend ans rate it 5+ stars. I’m so happy my employer offered this benefit to us. Cons I have no complaints about the facility or personnel. Review Source PM Pam M. Retired Insurance Used the software for: I used a free trial ### "Excellent Health Review" April 1, 2025 5.0 Excellent experience. Very thorough with health questions and offered to contact cardiologist for me. Physician I spoke with had definitely reviewed my info and was prepared to talk with me! Pros The doctor was fantastic..very through and caring! Cons Nothing! I appreciate that I was allowed to do online versus house call as I have 2 yaooy dogs! Review Source AK Alana K. Production planner Aviation & Aerospace Used the software for: 2+ years ### "Convenient and helpful " December 7, 2024 5.0 Pleasantly surprised to be seen early and same day. Great experience. Pros Very friendly and knowledgeable staff. Quick and easy. Cons No issues with visit, very good overall experience Switched from [CVS](https://www.capterra.com/p/235531/CVS/) Earlier appointments were more important Review Source MP Maegen P. Server Hospitality Used the software for: Less than 6 months ### "Good experience " February 12, 2025 5.0 Very good and friendly. Hardly any wait time. Pros Very fast and easy. No wait. Answered and asked all my questions Cons Nothing. Everyone and everything was great. Review Source NB Nicoletta B. Hospitality Assistant Food & Beverages Used the software for: I used a free trial ### "Will consider using again" March 22, 2025 5.0 Great and helpful, kind and easy-to-follow staff members. Pros Quick and easy, sweet staff, and interesting TED Talks while you wait. Cons The connection bars making you think the videocall won’t work when it ends up working. Review Source VZ Vera Z. NA Individual & Family Services Used the software for: Less than 6 months ### "Wonderful experience " December 18, 2024 5.0 Very easy to communicate, \[sensitive content hidden\] helped me with tools to manage my emotions. Pros It was easy to communicate with Therapist. I felt very comfortable. Cons Can’t find anything that I did not like. Review Source YL Yoli L. Paralegal Legal Services Used the software for: Less than 6 months ### "Good Attention " March 4, 2025 5.0 Was a good experience and I will recommended Pros The attention from the provider was PROFESSIONAL, EFFECTIVE AND KINDLY Cons I do not have any comment about this issue Review Source AF Avery F. Paralegal Law Practice Used the software for: Less than 6 months ### "Highly Recommend!" February 13, 2025 5.0 Pros It was very easy to navigate and I was able to get in and out in under 20 minutes which is exactly what I needed. Cons I did not have any issues with Mend, I am glad I was able to see my PCP from home even though I am out of the state! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.