# Mend Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Mend the right Telemedicine solution for you? Explore 920 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/165634/Mend-App/reviews --- Mend 4.6 (920) [View alternatives](https://www.capterra.com/p/165634/Mend-App/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Mend Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews Intuitive and efficient platform 97% positive reviews out of 222 Most reviewers describe ease of use as a major benefit, highlighting straightforward navigation, quick onboarding, and user-friendly features that simplify daily tasks and reduce training time. Inconsistent connectivity reliability 59% negative reviews out of 79 Most reviewers indicate connection issues, such as dropped calls, poor signal, and difficulty maintaining stable sessions, especially with weak internet. Angela R patient, 1 employee. "Could be user error but it doesn't connect correctly for me in microsoft edge so I have to connect using google chrome." Convenient remote doctor access 96% positive reviews out of 53 Most reviewers indicate doctor visits are convenient, allowing communication with medical professionals from home, saving travel time, and supporting clear, effective interactions. Frequent slowdowns and glitches 84% negative reviews out of 44 Most reviewers describe performance and speed issues, citing frequent lag, slow page loads, session interruptions, and recurring glitches that disrupt workflow. Seamless virtual appointment experience 96% positive reviews out of 25 Most reviewers find virtual visits save time, provide easy access to care, and offer reliable remote consultations across devices. Unreliable audio quality 61% negative reviews out of 38 Most reviewers report audio issues, including frequent dropouts, echoes, lag, and microphone problems that hinder clear communication during sessions. J. C Patient - I do not work here and am not sure why I'm being asked to create an employee profile, 11 - 50 employees. "The slightly more noticeable (than in other video calling software) lag in transference of sound which, especially in group settings, causes a lot of unnecessary talking-over-each-other" ## Showing most helpful reviews Showing 1-25 of 920 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jose J L. Crew member Food & Beverages Used the software for: Less than 6 months ### "First time using this" March 15, 2024 5.0 So far I have a positive experience but I havent used it at all Pros I like that it was easy to use, I got text and email links for a video call so I got options to use Cons Its a very bright display I dont know If a "dark mode" is available but it would help Review Source DM Diana M. Unemployed Alternative Medicine Used the software for: 1-2 years ### "Great Professional Workers" February 6, 2025 5.0 \[sensitive content hidden\] is a wonderful counselor and very nice and cool down to earth understanding individual…She is a professional at what she does…Thank you \[sensitive content hidden\] for all that you’ve helped me with. Pros Easy access and a great to have and it has greatly helped me with alot of different things. Cons There is none… everything that is done is done in a very good professional manner. Review Source RA Rannon A. Clinical Supervisor Mental Health Care Used the software for: 6-12 months ### "Reoccurring Issues that Never Get Addressed" September 29, 2020 2.0 Unresponsive and overall bad tech. I would not recommend your service to others in behavioral health. I wish so badly we would switch to Zoom or WebEx. I have been begging our director about this since this has all started 6 months ago. I gave your organization grace and was patient due to all that has been going on, but you have made some steep promises that you could handle this. I don't see you stepping up to the plate to address something so basic around reliability that has me rather upset. Pros The ease of use and certain functionalities are nice, however they don't always work such as the share your screen function is very hit or miss. Cons Since we have started on this venture with your organization I constantly hear negative feedback from my clinical staff of 10 providers that client's get dropped from their group, client's can't login due to the email never getting sent out, and my providers getting removed from the group. It appears that anytime the group size is over 8-10 individuals present the platform implodes and becomes very shaky from a performance standpoint. All of my providers have 14-16 clients each group, so every group gets impacted by this. It's not just one of them. I worry about how long this is going to go on for un-addressed. I hold a staffing every week with my providers and it's the first thing they ask about, "when is Mend going to fix this?" They use the tech support line when they have the time to do it, but usually they have found the feedback is never helpful. My providers are very frustrated and I am quite frankly tired of hearing about it. Please, I beg you look into upgrading your servers, software, or whatever you think would fix this issue. It has gone on far too long. It's a running joke about your service with our client's and it's affecting the way people want to engage in virtual care with us. Review Source Response from Mend VIP September 30, 2020 Rannon, thank you for the feedback. We have released many changes and we're pushing to get them implemented. We have a new setting to decrease resources needed for large groups. We have feature to dial in people over the phone with poor equipment or connectivity. Offering group capability over the Web was brand new development performed for your organization specifically. We agreed to a date to deliver this brand new feature and then a pandemic happened. We still met our delivery date and no other company or team would have been able to deliver on schedule like we did. We're very proud of that. Any new development during a global pandemic is going to experience some bumps in the road. We appreciate your patience and we're pushing as well to get changes made deployed to everyone. JK John K. Patient Hospital & Health Care Used the software for: 2+ years ### "Love Mend Telehealth Communication!" January 22, 2025 5.0 I’ve used it for years, and it’s been consistently excellent! Pros Excellent form of communication that is very convenient for someone like myself who is limited by disabilities, modes of transport, and financial resources, especially in senior years. Cons The viewing screen doesn’t expand to a full screen dimension. Review Source AD Arva D. Fitness Manager Health, Wellness and Fitness Used the software for: I used a free trial ### "Top Tier Care" February 6, 2025 5.0 It was a great first time experience. The Doctor provided Stellar care. It felt like we built a rapport over the phone. If I had an opportunity to have her as my Doctor I feel like my care would be in great hands. Pros I felt the care come through the phone. I felt that the Doctor really genuinely cared for my Wellness. Cons Simply, that it was over the phone. I’m I’ve never done virtual care and much prefer person to person…but in this case it was a great experience. Review Source TH Tiffany H. Coleman health services Civic & Social Organization Used the software for: 1-2 years ### "Great service " March 4, 2025 5.0 Great except the audio and video delays. Pros Was able to see as well as here and understand more Cons The lag in audio n video feed was slightly off Review Source DS Dawn S. I am the client Mental Health Care Used the software for: 1-2 years ### "Everything went well very smooth" April 4, 2025 5.0 Pros User friendly and easy to use. Very convenient. Cons Nothing. I don’t really have any cons to note. Review Source CL Cheryl L. Teacher Education Management Used the software for: I used a free trial ### "Establish care" April 13, 2025 5.0 Great!!! I am very happy with the experience Pros The convenience and simplicity of the appointment Cons Everything went well. I am happy with my experience Review Source SW Sherdana W. Sr. Requirements Analyst Government Administration Used the software for: 1-2 years ### "Feeling Fantastic!!!!" March 11, 2025 5.0 Speaking with \[sensitive content hidden\] is fantastic because she is genuinely concerned about my health. I follow the recommendations and my results are fantastic. The best part is that I feel so much better! Pros Mend is extremely easy to use and I think it's an excellent tool to use for appointments! Cons I absolutely have nothing bad to say about utilizing Mend. It's an absolute great way to communicate with the patients. Review Source Lacey W. Outpatient Office Coordinator Mental Health Care Used the software for: 6-12 months ### "Terrible Experience so far!!!!" February 5, 2019 2.0 Terrible. Worst system I have ever used. Very frustrating to work with the mend team and the software. Extremely slow and slows down my whole day having to wait for the system to load. Pros There is nothing much to like. The system and terribly slow and there are a lot of errors that we keep having that the IT team is not fixing or attempts to fix but never solves the issue completely. Cons 1\. Runs extremely slow no matter what wifi connection I am using, or what I am trying to do in the system. Everything is so slow. Most definitely a system error not a connection error. 2. Many features do not work properly. Example: Rebooking option does not rebook patients for the correct time slot. Another example is when I added a credit card to a new patient that I added to the system and scheduled, then I went to check out a completely different patient and the new credit card I entered was linked to the established patients account. 3. Customer service/ IT. Customer services responds back to our requests quickly but nothing is ever solved. If the IT team "solves" an issue we are having it may work one time then will go back to not working properly.. Just like the rebook option. Our company has had many requests to change things up in the system and nothing has been done yet Review Source Response from Mend VIP February 13, 2019 Thank you for your feedback. We will follow up and see if we can make further adjustments to assist. It is worth noting that during your implementation your scheduling product went out of business. We do not offer Mend as a practice management scheduling system. This review describes an off label use of our product where all the pros and cons were discussed in advance. The way the product is used in this scenario is not something that we actually market and sell. SS Stan S. Business Consultant Management Consulting Used the software for: 1-2 years ### "JANUARY 17 2025 PATIENT REVIEW" January 17, 2025 5.0 It was a pleasant conversation regarding a wide variety of my health topics that provided me with useful and personal information. Pros The ease and convenience of having the session from my home computer. Cons There was not anything that comes to mind. Review Source PA Phillip A. Chief Handyman for my wife Construction Used the software for: I used a free trial ### "Virtual Visit with Matrix Medical nurse" January 26, 2025 4.0 Other than the occasional audio quality issues, I was able to complete the virtual visit without any other significant issues. Pros Video quality was good. Did not experience any problem with macroblocking (visual artifacts). Cons Had some problem with audio drop outs. Had to ask the nurse to repeat herself several times because of the audio quality issues. Review Source DF Doris F. NA Accounting Used the software for: 6-12 months ### "Prompt, quality customer service." March 7, 2025 5.0 Excellent caring and customer service….. Pros Detailed answers to my questions. Polite and probed for additional details. Cons Checking connectivity prior to appointment. Review Source AK Alana K. Production planner Aviation & Aerospace Used the software for: 2+ years ### "Convenient and helpful " December 7, 2024 5.0 Pleasantly surprised to be seen early and same day. Great experience. Pros Very friendly and knowledgeable staff. Quick and easy. Cons No issues with visit, very good overall experience Switched from [CVS](https://www.capterra.com/p/235531/CVS/) Earlier appointments were more important Review Source VB Veronica B. General Clerk III Education Management Used the software for: Less than 6 months ### "Happy Feelings" February 5, 2025 5.0 She was very open and to the point giving stradegirs and coping mechanisms to deal with the issues at hand Pros Very personable and professional with getting resolutions to your needs Cons Absolutely nothing enjoyrd my visit today! Look forward to our next visit. Review Source LM Linda M. Student Information Technology and Services Used the software for: Less than 6 months ### "A Very Healthy Space" January 13, 2025 5.0 Wonderful therapist that Truly Listens! I Feel Heard and am getting the Help I Need to Better Heal myself Pros My therapist really truly listen to what I had to say and gave me coping mechanisms that have helped Cons There’s not much to not like period but I think if I had anything it might be changing my time to an earlier time. more flexibility Review Source RM Roxanna M. Residential assistant Mental Health Care Used the software for: 1-2 years ### "Awesomeness" November 18, 2024 5.0 I loved it. Thank you mend for allowing me to get help with my mental health. Pros The privacy of my own home. Being a mother of multiple children its always so hard to go into the office. Thank goodness for this being mental health is needed but not every mother wants to bring all there children along. Cons Had nothing i didnt like. This is trule so convenient. Review Source ES Emanuel S. Plant manager Automotive Used the software for: Less than 6 months ### "65 y.o. male, first experience " April 1, 2025 5.0 Telehealth service very good and very convenient Pros Very thoughtful and thorough questions on health topic Cons No dislikes, met my schedule and requirements Review Source GM Gladyisela M. Custodial Coordinator Education Management Used the software for: Less than 6 months ### "Virtual Call for symptoms of cold" October 23, 2024 5.0 Enjoy it; watched some videos while in the waiting room chat. Pleasant conversation with the physician. Pros Very communicative, have never used virtual. Liked very much Cons The only issue we had; was that the camera froze while talking. Other than that everything was good. Review Source RS Rob S. Principal Software Engineer Computer Software Used the software for: I used a free trial ### "Easy & Convenient Way to Take Care of My Medical Issue" February 10, 2025 5.0 I spoke with two very friendly people who showed in interest in my particular issue and they paid attention to details. No technical issues at all during the visit. Very happy with the outcome. Pros Very easy to use and convenient in that I could take care of my issue from my home. Cons The wait to see the PA from my booked time was a little long but still reasonable Review Source DS Derek S. XxxxxxxxxX Events Services Used the software for: 1-2 years ### "First Review " October 23, 2024 5.0 It is good my doctor that i was linked with seemed to have been linked with me based on the type of person i could interact with better idk if that was the case but i got a good doctor Pros My doctor, and the ability he showed to keep me feeling positive about everything involved Cons Sometimes its not easy speaking with the newer employees that answer the phones to shedule new appointments, i used to be able to be redirected immediately to a nice nurse for rescheduling now that isnt done Review Source PM Pam M. Retired Insurance Used the software for: I used a free trial ### "Excellent Health Review" April 1, 2025 5.0 Excellent experience. Very thorough with health questions and offered to contact cardiologist for me. Physician I spoke with had definitely reviewed my info and was prepared to talk with me! Pros The doctor was fantastic..very through and caring! Cons Nothing! I appreciate that I was allowed to do online versus house call as I have 2 yaooy dogs! Review Source AH Anissa H. NA Medical Practice Used the software for: I used a free trial ### "Comfortable and Convenient " February 27, 2025 5.0 Natalie was very kind, gentle and understanding. She actually treated me as a human being, which is very refreshing and appreciated. I didn't leave feeling overwhelmed nor upset from feeling judge. My overall experience was very engaging, straight-forward and convenient for me. Pros I really enjoyed talking to my NP Natalie. She helped me go through every thing and to understand what the issues were, why the meds were needed and what I could speak to my doctor about. Cons I had no cons with Natalie, she made me feel very comfortable. Review Source SM Shawna M. None Mental Health Care Used the software for: 1-2 years ### "5 star just so good as an app very easy tonuse, easy instructions overall a very good experience, to have with your physician in realtime. " October 31, 2024 5.0 Good experience i like how easy it is to use an communication with ur physician. I like how it has easy steps to follow. An saves some information privately Pros Its easy too use very helpful. Easy to speak with yout physician and nice to talk an see someone in real time. Not just a recorderd or prerecorderd video. Cons I dont like the video at beginning where it repeats same info. I also understand that some edlery may need itr r epeated if they know how to use it. Review Source TL Tracy L. Office Manager Medical Practice Used the software for: Less than 6 months ### "Informative & Knowledgeable medical review" March 3, 2025 5.0 I really enjoyed my nurse. Very knowledgeable and shows concern. Pros The nurse were very informative about my health issues. She gave me great pointers regarding my health Cons Did not have any concerns. My nurse were very knowledgeable and helpful with my medical issue Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.