--- title: "Mend.io Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Mend.io the right Container Security solution for you? Explore 920 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/165634/Mend-App/reviews/" page_type: "reviews" language: "en" --- Mend.io 4.6 (920) [View alternatives](https://www.capterra.com/p/165634/Mend-App/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Mend.io Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews AH Alexandra H PatientIndividual & Family Services, Self-employedUsed the software for: More than 2 years. “Mend is a wonderful online method to attend medical appointments for those who lack transportation, are out of town, or have any type of disability.“ April 3, 2025 JC J. Emily C Patient - I do not work here and am not sure why I'm being asked to create an employee profileMental Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “The slightly more noticeable (than in other video calling software) lag in transference of sound which, especially in group settings, causes a lot of unnecessary talking-over-each-other“ November 6, 2024 AL ABIGAIL L I dont knowAccounting, Self-employedUsed the software for: Less than 6 months. “Great doctor gave me a six month refill for my antidepressant to get me through while i transfer clinics“ February 5, 2025 DS Derek S XxxxxxxxxXEvents Services, Self-employedUsed the software for: 1-2 years. “Sometimes its not easy speaking with the newer employees that answer the phones to shedule new appointments, i used to be able to be redirected immediately to a nice nurse for rescheduling now that isnt done“ October 23, 2024 JP Jaden P Direct Support PersonnelHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “Convenience Steady Connection- presented no problems accessing the system.“ March 14, 2026 AC Admir C DriverAutomotive, Self-employedUsed the software for: More than 2 years. “Sometimes the bars would go from full green to two red and even one red so it worried me that there will be some audio issues.“ October 2, 2024 EB Elizabeth B TeacherEducation Management, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “I was able to make a quick appointment to request a prescription refill, right from home, after work.“ January 28, 2025 AR Angela R patientMental Health Care, Self-employedUsed the software for: Less than 6 months. “Could be user error but it doesn't connect correctly for me in microsoft edge so I have to connect using google chrome.“ April 10, 2025 ## Showing most helpful reviews Showing 1-25 of 920 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ronald Abilmar R. Marketing Manager Computer Software Used the software for: I used a free trial ### "Transforming my healthcare experience forever." September 10, 2023 5.0 I love the flexibility it offers by allowing me to communicate with my healthcare providers via messages, video or forms, which perfectly suits my needs and preferences is great. Pros It's great that it has simplified and streamlined my healthcare experience, allowing me to receive the care I need quickly and efficiently. Cons Well, sometimes I have experienced some connectivity problems or communication delays when using the platform. Review Source CL Cheryl L. Teacher Education Management Used the software for: I used a free trial ### "Establish care" April 13, 2025 5.0 Great!!! I am very happy with the experience Pros The convenience and simplicity of the appointment Cons Everything went well. I am happy with my experience Review Source RA Rannon A. Clinical Supervisor Mental Health Care Used the software for: 6-12 months ### "Reoccurring Issues that Never Get Addressed" September 29, 2020 2.0 Unresponsive and overall bad tech. I would not recommend your service to others in behavioral health. I wish so badly we would switch to Zoom or WebEx. I have been begging our director about this since this has all started 6 months ago. I gave your organization grace and was patient due to all that has been going on, but you have made some steep promises that you could handle this. I don't see you stepping up to the plate to address something so basic around reliability that has me rather upset. Pros The ease of use and certain functionalities are nice, however they don't always work such as the share your screen function is very hit or miss. Cons Since we have started on this venture with your organization I constantly hear negative feedback from my clinical staff of 10 providers that client's get dropped from their group, client's can't login due to the email never getting sent out, and my providers getting removed from the group. It appears that anytime the group size is over 8-10 individuals present the platform implodes and becomes very shaky from a performance standpoint. All of my providers have 14-16 clients each group, so every group gets impacted by this. It's not just one of them. I worry about how long this is going to go on for un-addressed. I hold a staffing every week with my providers and it's the first thing they ask about, "when is Mend going to fix this?" They use the tech support line when they have the time to do it, but usually they have found the feedback is never helpful. My providers are very frustrated and I am quite frankly tired of hearing about it. Please, I beg you look into upgrading your servers, software, or whatever you think would fix this issue. It has gone on far too long. It's a running joke about your service with our client's and it's affecting the way people want to engage in virtual care with us. Review Source Response from Mend September 30, 2020 Rannon, thank you for the feedback. We have released many changes and we're pushing to get them implemented. We have a new setting to decrease resources needed for large groups. We have feature to dial in people over the phone with poor equipment or connectivity. Offering group capability over the Web was brand new development performed for your organization specifically. We agreed to a date to deliver this brand new feature and then a pandemic happened. We still met our delivery date and no other company or team would have been able to deliver on schedule like we did. We're very proud of that. Any new development during a global pandemic is going to experience some bumps in the road. We appreciate your patience and we're pushing as well to get changes made deployed to everyone. EG Evan G. I don’t understand Mental Health Care Used the software for: 6-12 months ### "Incredible listener , incredible advice " February 7, 2025 5.0 Pros \[sensitive content hidden\] really listened, and that meant a lot to me.. I’ve been holding onto past traumas, and I feel he’s perfect for me to open up to. It just depends on pricing because I’m really struggling financially. Cons \[sensitive content hidden\] listened to me, and complimented me on my level of awareness, willingness to open up , and he is going to try everything to figure out a way for me to take classes without it hurting my pockets.. 10 out of 5 stars for him! Review Source TH Tiffany H. Coleman health services Civic & Social Organization Used the software for: 1-2 years ### "Great service " March 4, 2025 5.0 Great except the audio and video delays. Pros Was able to see as well as here and understand more Cons The lag in audio n video feed was slightly off Review Source SP Shernika P. Teacher Education Management Used the software for: Less than 6 months ### "Cold flu sickness" March 21, 2025 5.0 Enjoyed the visit was very thorough about my condition Pros Very nice and informative about my illness Cons N/A nothing least like very informative about the visit Review Source SW Sherdana W. Sr. Requirements Analyst Government Administration Used the software for: 1-2 years ### "Feeling Fantastic!!!!" March 11, 2025 5.0 Speaking with \[sensitive content hidden\] is fantastic because she is genuinely concerned about my health. I follow the recommendations and my results are fantastic. The best part is that I feel so much better! Pros Mend is extremely easy to use and I think it's an excellent tool to use for appointments! Cons I absolutely have nothing bad to say about utilizing Mend. It's an absolute great way to communicate with the patients. Review Source TD Trazie D. Patient Medical Practice Used the software for: 1-2 years ### "Great platform" April 3, 2025 5.0 I’ve had a couple of appointments and they’ve been really good. I’m able to see them. They’re able to see me and it’s been great. Pros Feeling the personal touch with my provider and being able to laugh, maybe even cry if needed Cons I don’t really have any concerns about this platform Review Source DM Dennis M. Minister Medical Practice Used the software for: 1-2 years ### "Positive Mend Review " April 8, 2025 5.0 It has been great so far. Pros Easy to connect. My doctor \[sensitive content hidden\]) is a great doctor. That helps with the entire experience. Cons Some of the commercials and the stupid fact that you have to leave lengthy reviews. Review Source Lacey W. Outpatient Office Coordinator Mental Health Care Used the software for: 6-12 months ### "Terrible Experience so far!!!!" February 5, 2019 2.0 Terrible. Worst system I have ever used. Very frustrating to work with the mend team and the software. Extremely slow and slows down my whole day having to wait for the system to load. Pros There is nothing much to like. The system and terribly slow and there are a lot of errors that we keep having that the IT team is not fixing or attempts to fix but never solves the issue completely. Cons 1\. Runs extremely slow no matter what wifi connection I am using, or what I am trying to do in the system. Everything is so slow. Most definitely a system error not a connection error. 2. Many features do not work properly. Example: Rebooking option does not rebook patients for the correct time slot. Another example is when I added a credit card to a new patient that I added to the system and scheduled, then I went to check out a completely different patient and the new credit card I entered was linked to the established patients account. 3. Customer service/ IT. Customer services responds back to our requests quickly but nothing is ever solved. If the IT team "solves" an issue we are having it may work one time then will go back to not working properly.. Just like the rebook option. Our company has had many requests to change things up in the system and nothing has been done yet Review Source Response from Mend February 13, 2019 Thank you for your feedback. We will follow up and see if we can make further adjustments to assist. It is worth noting that during your implementation your scheduling product went out of business. We do not offer Mend as a practice management scheduling system. This review describes an off label use of our product where all the pros and cons were discussed in advance. The way the product is used in this scenario is not something that we actually market and sell. JK John K. Patient Hospital & Health Care Used the software for: 2+ years ### "Love Mend Telehealth Communication!" January 22, 2025 5.0 I’ve used it for years, and it’s been consistently excellent! Pros Excellent form of communication that is very convenient for someone like myself who is limited by disabilities, modes of transport, and financial resources, especially in senior years. Cons The viewing screen doesn’t expand to a full screen dimension. Review Source JG Jacob G. Child nutrition warehouse Warehousing Used the software for: 6-12 months ### "Ct scan results " March 28, 2025 5.0 Easy to get in and all questions were answered Pros The way she explained everything on that my ct scan Cons Nothing she explained everything clearly Review Source AH Ashley H. Political affairs Non-Profit Organization Management Used the software for: I used a free trial ### "Great experience" February 17, 2025 5.0 Pros The provider was so calm and understanding Cons Many forms asking the same exact thing which was frustrating Review Source VB Veronica B. General Clerk III Education Management Used the software for: Less than 6 months ### "Happy Feelings" February 5, 2025 5.0 She was very open and to the point giving stradegirs and coping mechanisms to deal with the issues at hand Pros Very personable and professional with getting resolutions to your needs Cons Absolutely nothing enjoyrd my visit today! Look forward to our next visit. Review Source PM Pam M. Retired Insurance Used the software for: I used a free trial ### "Excellent Health Review" April 1, 2025 5.0 Excellent experience. Very thorough with health questions and offered to contact cardiologist for me. Physician I spoke with had definitely reviewed my info and was prepared to talk with me! Pros The doctor was fantastic..very through and caring! Cons Nothing! I appreciate that I was allowed to do online versus house call as I have 2 yaooy dogs! Review Source DV David V. Delivery driver Package/Freight Delivery Used the software for: I used a free trial ### "No waiting" February 6, 2025 5.0 I just liked that i didn't have to leave the house to see a doctor. Pros That i didn't have to wait a long time to be seen from the doctor. Cons There was nothing that i did not like about mend. Review Source MP Maegen P. Server Hospitality Used the software for: Less than 6 months ### "Good experience " February 12, 2025 5.0 Very good and friendly. Hardly any wait time. Pros Very fast and easy. No wait. Answered and asked all my questions Cons Nothing. Everyone and everything was great. Review Source NB Nicoletta B. Hospitality Assistant Food & Beverages Used the software for: I used a free trial ### "Will consider using again" March 22, 2025 5.0 Great and helpful, kind and easy-to-follow staff members. Pros Quick and easy, sweet staff, and interesting TED Talks while you wait. Cons The connection bars making you think the videocall won’t work when it ends up working. Review Source LS Larry S. Project Manager Investment Management Used the software for: I used a free trial ### "Pleasantly Surprised." March 11, 2025 5.0 It was good, and better than I expected. This is a better option than driving to an appointment if testing is not needed. Pros I feel that I got the doctor's attention more so than in an office visit in which the doctor is hurrying from exam room to exam room. She did not seem to be in a hurry, and I felt that she really listened to me. Cons I'm struggling to come up with a negative. Review Source AN Alicia N. Forklift operator Machinery Used the software for: Less than 6 months ### "Awesome, love it!" March 27, 2025 5.0 Great service! I like there are videos while you are waiting. Pros Accessibility and being able to see my provider whenever, especially when working a full time job. Cons Nothing at all i would change on this platform Review Source ML Mary L. Writer Writing and Editing Used the software for: Less than 6 months ### "Amazing & Friendly" April 13, 2025 5.0 Everyone was super friendly kind &caring Pros PA was wonderful super kind & friendly 💯 Cons Nothing at all to complain about tyvm!!! Review Source LM Linda M. Student Information Technology and Services Used the software for: Less than 6 months ### "A Very Healthy Space" January 13, 2025 5.0 Wonderful therapist that Truly Listens! I Feel Heard and am getting the Help I Need to Better Heal myself Pros My therapist really truly listen to what I had to say and gave me coping mechanisms that have helped Cons There’s not much to not like period but I think if I had anything it might be changing my time to an earlier time. more flexibility Review Source YL Yoli L. Paralegal Legal Services Used the software for: Less than 6 months ### "Good Attention " March 4, 2025 5.0 Was a good experience and I will recommended Pros The attention from the provider was PROFESSIONAL, EFFECTIVE AND KINDLY Cons I do not have any comment about this issue Review Source MV Michael V. Peer Counselor Civic & Social Organization Used the software for: I used a free trial ### "Great Experience " December 20, 2024 5.0 Pros Very easy. Nurse Practitioner made me feel very comfortable Cons There was nothing i did not like about the video call Review Source BT Bonnie T. Patient Hospital & Health Care Used the software for: Less than 6 months ### "HJA visit 3-12-25" March 12, 2025 5.0 The visit was great. The audio and video were the best I’ve had of any telemedicine visit Pros Detailed instructions given on how to have a high-quality visit Cons There isn’t anything I dislike about Mend Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.