# Page 13 | Mend Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 13 - Is Mend the right Telemedicine solution for you? Explore 920 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/165634/Mend-App/reviews

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Mend

4.6 (920)

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Last updated March 13th, 2026

# Page 13 - Reviews of Mend

## Showing most helpful reviews

Showing 301-325 of 920 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CM

Cheryl M.  
Administrative Director  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Very positive. Customer support is awesome"

August 29, 2017

4.0

Pros

It is easy to use for most patients. It works well and allows our clinicians to see both the patient and their chart at the same time. Additionally our staff is able to trouble shoot any in house problems or issues pretty easily. The schedule works well and is easy to use.

Cons

It does not work on every platform and it is hard to tell which platforms it does and doesn't work on. Many of the patients we would like to target for this program do not have the technology to use this service.

Review Source

Response from Mend VIP

August 30, 2017

Mend works on any device - desktop, laptop, tablet, mobile and every platform - Windows, Android, Apple, and any other device with an Internet connection. Video works on any device as well that has Chrome, Firefox, IE, Android, or iOS covering 98-99% of the market. Microsoft and Apple are committed to supporting video as well in Edge and Safari.

VR

Verified Reviewer  
Intake Coordinator & Primary Therapist  
Mental Health Care  
Used the software for: 2+ years

### "Incredibly Impressed"

February 5, 2019

5.0

Really impressed. I will recommend this to all colleagues. Everything has been so incredibly easy to access all of our patients who fill out the paperwork complement on the ease of the system.

Pros

We are able to add surveys for our patients to take which has been tremendously helpful in our assessment process. Getting the scores for the surveys is also tremendously easy.

Cons

I don't have anything negative to say.

Review Source

EA

Erica A.  
Psychotherapist  
Mental Health Care  
Used the software for: 6-12 months

### "Enjoyable Service"

May 25, 2021

4.0

I have really enjoyed Mend for the most part. It has made it great to connect with people no matter their location.

Pros

I enjoy being able to connect with other people from all over. It has a lot of features that make it easy to use.

Cons

Sometimes it is hard to connect to the video. or the quality of the video is not good.

Review Source

Response from Mend VIP

May 28, 2021

Thank you so much for your review! We actually just met this week with someone from your organization as we have new configurations not being leveraged to improve video connectivity. Once implemented, we should see improvements. Video connectivity primarily involves Internet connection bandwidth. However, we're working very hard to maintain video connections even when bandwidth is poor. We also have audio fallback and in visit dialer that can be used as a fallback option. Thanks again for the review!!

AB

ALisa B.  
Staff accountant  
Accounting  
Used the software for: 6-12 months

### "Great product"

April 10, 2023

5.0

Very good experience

Pros

The ease of an appt. You do not have to leave home or your office to attend.

Cons

Waiting room sometimes is a little confusing, not sure if your provider is on or not.

Review Source

RA

Ree A.  
Front Desk  
Medical Devices  
Used the software for: 6-12 months

### "Mend Review 8/10/22"

August 10, 2022

5.0

Pros

It is a very easy process to use and it has multiple options to pick from while scheduling appts. You can also view multiple providers schedules for availability.

Cons

I haven't really had a negative experience with the software. We use Microsoft Teams for video and audio, we mainly do mend for scheduling.

Review Source

ET

Eve T.  
APRN  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Mend for healthcare"

September 24, 2020

2.0

Pros

The adhoc visit feature is easy to use. It interface is easy to navigate.

Cons

The text message that is sent to patients is confusing. They often click on the test link so I usually send a text that is clearer and includes only one link. Video quality is not great. If reception isn’t strong, the person will be unable to connect. I often have to wait about 5 min for someone to get connected into a video visit.

Review Source

Response from Mend VIP

September 25, 2020

Eve, thank you for sharing your experience. We have several options to improve connectivity. Some of the options are as follows: App, Appless, low resource mode, network, firewall, VPN testing, proactive monitoring, and more. We are also the only platform that tracks connectivity data. If you do ever experience an issue in a session, you can go into the Actions menu and review the connection details for the entire session. Lastly, we have a new dialer feature that allows you to connect an unlimited number of phone numbers. This is a fallback option if the patient is unable to connect to video. We are currently revising all of our notifications to include only one link going forward. It is scheduled to be released in Q4 of 2020. I'll have some reach out and correct this for you right away.

EH

EDWARD H.  
CEO  
Computer Hardware  
Used the software for: 1-2 years

### "A OK A Shining example of good work "

December 12, 2023

5.0

Pros

Ease of use seamless operation was abled to minimize so I could send my instructor images

Cons

No cons I didn’t find anything wrong with it

Review Source

SD

Shampa D.  
Therapist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Very easy to use"

May 18, 2021

5.0

So far the experience has been great and I enjoy meeting with my clients from home.

Pros

I like this platform. I am able to communicate with my clients and send them information. I would like to see an easier way to share my desktop for doing worksheets and activities and also see myself during the session. The method to upload information is easy as well.

Cons

I think it would be helpful to see if the client has another appointment coming up and being able to see that on the homepage would help so I don't create a conflicting appointment.

Review Source

RE

Rayza E.  
Preventive Care Advocate  
Hospital & Health Care  
Used the software for: 1-2 years

### "Love the convenience "

September 11, 2021

5.0

Pros

Easy to verify your appointment, wait for your doctor to come on via Telehealth

Cons

Sometimes verifying my appointment, I have to re log in my info like name, DOB, test cam & mic or internet over & over

Review Source

Ronald Abilmar R.  
Marketing Manager  
Computer Software  
Used the software for: I used a free trial

### "Transforming my healthcare experience forever."

September 10, 2023

5.0

I love the flexibility it offers by allowing me to communicate with my healthcare providers via messages, video or forms, which perfectly suits my needs and preferences is great.

Pros

It's great that it has simplified and streamlined my healthcare experience, allowing me to receive the care I need quickly and efficiently.

Cons

Well, sometimes I have experienced some connectivity problems or communication delays when using the platform.

Review Source

LH

Lars H.  
Certified Peer Support Specialist BHT  
Individual & Family Services  
Used the software for: 1-2 years

### "Great Software"

September 29, 2020

5.0

My overall experience was satisfactory with guaranteed ease of a work day regarding this matter. ALL IN ALL its a VERY GOOD software.

Pros

This Software allows you to immediately check individuals into a very easy to understand and access database were the Provider on the other end can immediately see that patients appointment time, date, name, DOB, additional comments, etc.. Allowing a very easy work flow as well as client waiting time to decrease and client care increase.

Cons

N/A. I do not have much to say on the opposing side.

Review Source

JD

Julie D.  
OAS  
Mental Health Care  
Used the software for: 6-12 months

### "MEND Review"

July 13, 2021

5.0

I use MNEND daily. I like the program overall

Pros

I like that this is user friendly. It allows me to sched a PT in a timely manner

Cons

How it only shows by each day. I woul like it to show at weeks like in a calander.

Reason for choosing Mend

MY company chose this product

Review Source

JJ

Julie J.  
Sole proprietor/ House leaner  
Individual & Family Services  
Used the software for: 6-12 months

### "Julies revjew"

June 30, 2023

4.0

I give Mend two thumbs up,for overall ease ,user friendliness ,and quality.

Pros

I didn't have to get up and get dressed and try to look good,when I'm not feeling good that's the last thing I ever feel like doing.Its like a housecall,but on your phone,it's very convenient and hassle-free,and everybody was so helpful,sympathetic to my needs and punctual so from appointment setting to seeing a Dr. 4 hrs and it's all over and prescription is sent to my pharmacy,now if I could only get the pharmacy to deliver I'd be all set!

Cons

There really were no cons to this virtual visit,except that due to wifi it lags a bit ,the staff members were all very friendly and helpful and the Dr was knowledgeable and gave great advice on follow up treatment.

Review Source

JW

Justin W.  
Licensed Psychologist  
Mental Health Care  
Used the software for: 6-12 months

### "Mend has helped expand our service outreach for patients"

July 13, 2021

4.0

Pros

Mend is easy to use and works 95% of the time. It provides access to services for patients who couldn't otherwise access services for various reasons.

Cons

Nothing major comes to mind. There are a few instances where it has not worked, but the company is quick to fix the problem. The tech requirements are pretty accessible, but, of course, not everyone has the technology available to utilize Mend.

Review Source

JB

Juan B.  
CDCES  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Mend"

February 2, 2023

5.0

Pros

So easy to utilize and has work every time

Cons

That users (patients0 have to be added when have not used product before. It makes sense though.

Review Source

BM

Beatrice M.  
NP  
Medical Practice  
Used the software for: 1-2 years

### "Patient Communication"

June 7, 2022

4.0

Great communication tool.

Pros

This software allows patient privacy during times of an illness or pandemic.

Cons

There are times that connectivity is an issue.

Review Source

MK

Monica K.  
Retired  
Legal Services  
Used the software for: 1-2 years

### ""Must have" feature for rural medical services."

August 25, 2023

5.0

Pros

Easy to learnMy PCP is comfortable with itMore comfortable than a trip to a medical appointment for a routine check up.Can prepare and refer to notes, labs, questions I want to ask so appointment has more value added.

Cons

Really need the video for this to work well. I have a video and a broadband connection, but do others, especially rural patients.

Review Source

MS

Megan S.  
PA  
Hospital & Health Care  
Used the software for: 1-2 years

### "Mend Review"

February 15, 2019

4.0

Works pretty well overall. Some patient have trouble if they need to show something and flip their camera around.

Pros

Easy to use, pretty good picture and sound quality.

Cons

Can't do throat exams, light just shines back into the camera. Some people have difficulty getting it set up or using their cameras.

Review Source

Response from Mend VIP

February 19, 2019

Awesome feedback, thank you! In order to do throat exams you might need something like a Firefly Otoscope. Patients may not always have this available to them. Some smartphones can handle this. The Mend system does adjust automatically on both Android and iOS for closeups. However, relying on the patient to angle the camera and lighting just right could be an issue. Regardless, we will investigate further to see if there is anything we can do here. If we make further changes, we will follow up and let you know.

KI

Kathlyn I.  
Physician  
Medical Practice  
Used the software for: 1-2 years

### "MEND review"

July 18, 2023

5.0

Overall MEND is helpful

Pros

I can use computer or phone for connection

Cons

Connectivity, need to re-boot often, sometimes poor audio, interrupted service when patient gets texts.

Review Source

BL

Blythe L.  
Quality Manager  
Pharmaceuticals  
Used the software for: 6-12 months

### "Easy to Use"

March 18, 2024

5.0

The service is easy to use and the quality of the calls are great.

Pros

The service is easy to use and the quality of the calls are great.

Cons

The waiting room could be more active so that you know you are still there even if you are in another window. Music or something.

Review Source

KC

Katrina C.  
Physician  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Needs several improvements in both audio and visual aspects"

September 24, 2020

1.0

Unfortunately, my overall experience with Mend has been negative as it is not consistent in its quality.

Pros

When it works, it works well. Unfortunately, it does not work the majority of the time.

Cons

The video often freezes the frame, the audio portion does not work > 70% of the time (either it is incredibly choppy or delayed or one of the parties cannot hear the other) so we end up resorting to use another platform to complete the visit. The other platforms do not have as many problems, leading me to believe it is not simply a wifi or internet issue, but rather an issue with Mend itself. There is too much valuable clinic time wasted in trying to troubleshoot Mend's technical problems.

Review Source

Response from Mend VIP

September 28, 2020

Katrina, I will have someone follow up right away. Other solutions may work because they are not secured end-to-end. By operating on unsecure ports, they can move freely through the firewall. We have numerous options to address connectivity. It is usually something very simple like a VPN, guest network, anti-virus, or some other quick solution. I will have someone follow up.

JH

Jessica H.  
LMFT  
Mental Health Care  
Used the software for: 6-12 months

### "Needs more updates "

November 1, 2022

2.0

Overall I enjoy mend but wish the connection was stronger.

Pros

It is easy to schedule my clients. My documentation is easy to complete.

Cons

The connection is slow and there are many dropped video calls.

Review Source

SM

Sean M.  
LCSW/Therapist  
Mental Health Care  
Used the software for: 6-12 months

### "good system"

September 29, 2020

4.0

Great to have for client access and during recent public health scare

Pros

Convenience for clients; customer support was generally good.

Cons

making appointments: too many "clicks" system allows double booking and double listings of clients data plans are not strong enough to use system without wifi

Review Source

Response from Mend VIP

May 29, 2021

We're so grateful for your review! We have single page booking using the calendar view. You click, attach a patient, and you're done. Feel free to hit the Need Help? button so we can walk you through this. We also have new configurations to allow connections on extremely low bandwidth connections. We are here to help you improve the experience and we have many new features and improvements since the pandemic to help.

PP

Peter P.  
Psychologist  
Mental Health Care  
Used the software for: 1-2 years

### "Effective for Mental Health Clinicians"

July 13, 2021

4.0

Pros

Mend saved the practice during the pandemic and although things are improving in the world, I see how Mend will remain a valuable component to providing care to those who are unable to attend office visits.

Cons

There are occasions when patients enter the virtual waiting room without my approval, which does not give time to complete something without feeling rushed.

Review Source

VR

Verified Reviewer  
Outpatient Therapist  
Mental Health Care  
Used the software for: 2+ years

### "Decent Program"

February 5, 2019

4.0

This is the better of the two programs I've used, with a lot of options, and the Mend team working to make it a user friendly experience.

Pros

Video platform is easy to use, customer service typically provides a quick response.

Cons

Some tasks take multiple steps and wish they could be incorporated to speed the process.

Review Source

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