# Page 14 | Mend Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 14 - Is Mend the right Telemedicine solution for you? Explore 920 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/165634/Mend-App/reviews

---

Mend

4.6 (920)

[View alternatives](https://www.capterra.com/p/165634/Mend-App/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 14 - Reviews of Mend

## Showing most helpful reviews

Showing 326-350 of 920 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AF

Amanda F.  
School counselor  
Education Management  
Used the software for: 6-12 months

### "Quick and easy"

April 22, 2024

5.0

AWESOME! It was a quick and easy process.

Pros

The nurse practitioner was very knowledgeable and helpful. I met with him and was done in 10 minutes. I felt like I was heard and all symptoms were addressed.

Cons

None! There wasn’t anything I didn’t like about the appt.

Review Source

VS

Vicki S.  
Therapist  
Mental Health Care  
Used the software for: 6-12 months

### "MEND SOFTWARE REVIEW"

February 13, 2019

4.0

Overall it has been helpful to see clients who are unable to be seen in persons.

Pros

I like the new telehealth platform for viewing/seeing/meeting with clients I like the new virtual waiting room

Cons

The software is often slow, and takes several seconds to switch between screens (such as when rescheduling with patient while he/she is still online) As well during this interaction it is very hard to tell what is a block or what is an actual appt. Because my organization uses 2platfirms advanced MD and MEND, I often have to look between the 2 calendars which is time consuming. It would be nice if it were more seamless

Review Source

Response from Mend VIP

February 14, 2019

Great feedback, appreciate it. Your implementation has a bi-directional interface. You can drop the appointment in Mend or AMD and it shows up in the other system in real-time. We'll follow up and address your concerns.

MM

Michael M.  
Counselor  
Individual & Family Services  
Used the software for: 2+ years

### "Excellent service "

May 27, 2022

5.0

I am very pleased with the service that has helped other clients.

Pros

Having the ability to counsel virtually.

Cons

I have no issues or complaints in regards to the service.

Review Source

Pedro J.  
Project Manager  
Computer Networking  
Used the software for: 2+ years

### "Mend"

February 22, 2022

4.0

Pros

I love this software becouse it is really easy to use and very useful

Cons

I don't see anything bad in this software, it's a really nice software

Review Source

AB

Ashley B.  
Welcome Center Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Mend is great"

September 24, 2020

4.0

Pros

I liked most that it was easy to add users to the system whenever needed. Also the implementation team and customer service team were ALWAYS available and willing to help with any changes or issues we needed.

Cons

The scheduling was a little tiresome. There are a lot of steps to add a provider's schedule and then schedule a patient. Also, it was not hooked up to our EHR so everything had to be hand entered.

Review Source

KK

Kimberly K.  
Case Manager  
Mental Health Care  
Used the software for: 6-12 months

### "Mend Review for Methadone Clinic"

June 3, 2022

5.0

Good

Pros

It's very easy to use. The features we use anyway.

Cons

It doesn't always work with some of our cell providers for reminder texts.

Review Source

RT

Roger T.  
Retired  
Hospital & Health Care  
Used the software for: I used a free trial

### "worked"

September 18, 2023

5.0

I clicked the link, chatted with a nurse. (good picture of a pretty lady) All went well.

Pros

I was given a link to click on, it worked. Had video chat with a nurse

Cons

I know nothing about this, so how can I say anything bad or good for that matter

Review Source

BC

Bridgett C.  
Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Easy use "

July 13, 2021

5.0

Pros

It is reliable and easy for patients to use. They do not have to create an account, just enter a code.

Cons

On the app,it is difficult as a provider to login to a session from your phone unless you sign into the website and get the code for the visit.

Review Source

DR

Debbie R.  
RMA  
Medical Practice  
Used the software for: 6-12 months

### "Feedback"

February 4, 2022

5.0

still learning new things

Pros

waiting room access, time waiting, access to get to room

Cons

learning process, very confusing to learn virtual must be in person to make easier

Review Source

CS

Cynthia S.  
therapist  
Mental Health Care  
Used the software for: 6-12 months

### "Mend review"

September 8, 2021

5.0

Pros

It is good for doing telehealth with clients and communicating with them for therapy.

Cons

The Mend system sometimes doesn't transport information with our documentation and main scheduling program. Hard to change appointments from face to face to telehealth in the system.

Review Source

KL

Kellen L.  
ZA  
Medical Practice  
Used the software for: 6-12 months

### "On the Mend but sometimes slow"

September 24, 2020

3.0

I like mend but I think that it needs to be more friendly to larger health care companies that are seeing thousands of patients.

Pros

I like the ability to bring telehealthcare to the people that need/want it. I like that the software, for the most part is easy to use for both the medical office staff and the patients.

Cons

The home page is crowded, especially with the large amount of patients and providers we have. It takes a long time to load the pt, and will sometimes glitch and not pull up a patient you just entered.

Reason for choosing Mend

It was rolled out through our higher ups.

Review Source

EH

Elizabeth H.  
LCSW  
Mental Health Care  
Used the software for: 6-12 months

### "Sound format but needs some tweaking "

February 6, 2019

3.0

Pros

I like that it has a secure login and it is fairly easy to access on your phone.

Cons

I don’t like that I can’t get calendar view on my smart phone to see my appointments and that it is difficult as a provider to block off time on the smart phone app vs computer version.

Review Source

Response from Mend VIP

February 26, 2019

Excellent feedback. We are currently working with multiple users from your organization to better understand your scheduling needs. Your use case utilizes Mend as the master schedule. Most groups use their practice management system as the master schedule and send over appointments to Mend via an integration. Since your use case is not the norm for our customers, we have a little work to do to make things even easier. Even though this use case is not the norm, we want everyone on the platform to have an amazing experience and changes are coming for you within the next 1-2 months.

CV

Cecilia V.  
Therapist  
Mental Health Care  
Used the software for: 6-12 months

### "MEND Review"

November 10, 2022

5.0

Good

Pros

Ease of use. Navigation. Support. Reliable

Cons

I like the ease of use of this software due to its reliability.

Review Source

ED

Edgar D.  
Swrvwr  
Consumer Services  
Used the software for: 2+ years

### "Great easy sofwaew"

November 8, 2022

4.0

I use it for therapy and doctors visita

Pros

Good and easy to use. Great quality and sound. I would think maybe a bit extra space to see on the screen would be better. Like a full screen when you FaceTime

Cons

Not really much to complain about. Good services

Switched from

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

My doctors choice

Review Source

CS

Carolyn S.  
Physician/owner  
  
Used the software for: 6-12 months

### "Great first experience with telemedicine through Mend --wish I could interest more patients."

August 29, 2017

4.0

Pros

It's great that I can use it on computer, tablet and/or iphone. I've used all different modalities and usually find iphone or tablet works great though I do need the computer for complete functionality. The experience is the closest to a life-like face to face call -- there's no time delay and the image is quite stable for the most part. If I use my iphone my patients tell me they see me looking directly at them. I love the fact that when my patients travel or when there are snow days I can still "see" them.

Cons

I wish the experience at my end felt as life-like--meaning, since I'm doing psychotherapy I often feel I don't get to make actual eye contact with my patients -- as if they're either looking slightly downwards (at my image on the screen which is off the camera angle or on the smaller image of themselves.) If I could look directly in their eyes as I would in person and they could look back while both of us looking exactly at each other on screen it would be a much more immediately personal experience. I also don't like the fact that any incoming call disrupts the conversation...

Review Source

JB

James B.  
Therapist  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great platform for telehealth "

November 10, 2021

5.0

Overall a great tool for for telehealth for behavioral healthcare.

Pros

Very easy to use, reliable, consistent, easy for patients to use

Cons

Occasional drop in connectivity but infrequent and easy to reconnect

Switched from

[Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/)

Company ownership changed

Review Source

jG

jennifer G.  
Billing Direct  
Mental Health Care  
Used the software for: 6-12 months

### "Mend Review"

May 24, 2021

4.0

Being able to utilize Telehealth during the covid crisis.

Pros

We were the most excited about being able to share information in real time. Also that it integrated with our current scheduling software.

Cons

The implementation took much longer then we were originally told. We were told by the sales force we would be up and running in a few weeks when it was actually a few months. But the staff and implementation team was really good about answering questions and training.

Reason for choosing Mend

ADD on features.

Review Source

NS

Nicolaus S.  
Other  
Alternative Medicine  
Used the software for: 1-2 years

### "Great Job \[sensitive content hidden\]"

June 21, 2023

5.0

Good

Pros

\[sensitive content hidden\] is great .

Cons

Not able to use other apps without exiting.

Review Source

SN

Stevee N.  
Intake Coordinator  
Mental Health Care  
Used the software for: 6-12 months

### "MEND Review"

February 5, 2019

5.0

I have been able to cut down patient check in time when checking into their first appointment. They don't have to sit and fill out paperwork before seeing the provider and can do it all on their smart phones in the comfort of their homes. This has also cut down on patients checking in late to their appointments. Overall, I think it has been a great use for our intake team and from what I hear, the providers find if very easy to use as well.

Pros

Although I am not a provider offering services through MEND, I use it often to send registration paperwork to patients. I have experienced a training with MEND and the customer support was excellent and easy to follow. Anytime you have a question, someone responds very quickly. What I like most about the software is how easy it is to navigate and input data.

Cons

I'm being completely honest when I say that I don't have any issues with using MEND for the things I do. The only thing that took a few tries for me to remember was setting up a child under age 18; I had to remind myself to also obtain all parent/guardian information too, such as date of birth. Everything has been smooth sailing other than that.

Review Source

CS

Carla S.  
medical assistant  
Medical Practice  
Used the software for: 1-2 years

### "Overall Mend has been a great addition to our office. "

September 11, 2017

4.0

ability to see more patients

Pros

The customer service with Mend is the best. They are available all the time. I never have to log a problem someone is ready to assist as soon as you call or hit the HELP button.

Cons

We have trouble connecting to patients when they are not on wifi. We lose out on at least 1/2 of our visits b/c patients are not connecting on wifi and their cell service is not strong enough to conduct the visit.

Review Source

Response from Mend VIP

September 12, 2017

The best way to make sure the patient side is flawless is to reinforce that they test prior to each visit. If you can make them test, the patient side always run smooth.

AM

Angela M.  
Counselor  
Mental Health Care  
Used the software for: 6-12 months

### "Poor "

September 12, 2017

2.0

Work from home

Pros

The only thing I like is I work from my home...The software has to improve a lot from behavioral therapy.

Cons

The platform has to establish interactive tools for behavioral therapy. The canvas system in use doesn't function. The frequents issues with in and out from system during a session are horrible, the link is not stable for work an hour, no matter the browser in use "supposedly" chrome is the better, that is not true.

Review Source

Response from Mend VIP

September 12, 2017

Your Internet is consistently reporting extremely low speeds. I'm sure you're paying for more that your Internet Service Provider is giving you. This can be caused by your ISPs equipment, line noise, or other factors. We will follow up to resolve this for you. We just need a to run 1 or 2 tests and we can resolve this ASAP for you.

MC

Michael C.  
Designer  
Design  
Used the software for: I used a free trial

### "Health Care "

July 12, 2023

5.0

Very satisfying

Pros

They are patient and willing to help individuals who need them.

Cons

Nothing I am satisfied with the service

Review Source

KR

Kathy R.  
Manager  
Retail  
Used the software for: I used a free trial

### "Customer service experience "

February 12, 2024

5.0

My overall experience with Mend was great once again the nurse was very professional.

Pros

The nurse assistant was very professional and friendly.

Cons

None available to mention in the comment box

Review Source

JS

Jasmine S.  
Unemployed  
Hospital & Health Care  
Used the software for: 1-2 years

### "Review "

October 4, 2023

5.0

Very good

Pros

It makes it easier on myself as a parent if my child is sick and is unable to go in person to appointment. It safer and easier to use telehealth video on my kids and I. Very important!

Cons

None. This website for via telehealth video visit is good and makes it easy for families to access portal for appointments

Review Source

KG

Kate G.  
Therapist  
Mental Health Care  
Used the software for: 1-2 years

### "Appreciate the features"

September 29, 2020

3.0

Pros

I appreciate that I can easily schedule a session while in the middle of a session.

Cons

I have had frequent disconnections or missed connection and frequently have to trouble shoot.

Review Source

Response from Mend VIP

September 30, 2020

Thank you for the review. We can resolve connection issues quickly. I will have someone follow up. It's usually something very simple like VPN, restarting Internet equipment, etc. Thanks again for your feedback!

Similar Products

Featured