# Page 17 | Mend Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 17 - Is Mend the right Telemedicine solution for you? Explore 920 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/165634/Mend-App/reviews

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Mend

4.6 (920)

[View alternatives](https://www.capterra.com/p/165634/Mend-App/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 17 - Reviews of Mend

## Showing most helpful reviews

Showing 401-425 of 920 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

IR

Ivelisse R.  
Counseling services  
  
Used the software for: Less than 6 months

### "My experiences its a little bit hard because all change required time to time to things better."

August 29, 2017

3.0

Pros

Tele-comunication with client by camera, the HELP icon help us to fix problems, have a good organization, have the instruction clearly. The way that we submit the information and send the client to sing the privacy, no show and other document, For me Mend its a really good tool to do the therapist and they always be alert and answer all questions the we need to clarify and they provide information about the step to to the signatures and all that we need.

Cons

The voice have to improve, sometimes the client cannot listen well, or the client cannot hear me or have echo. I always verify how its everything in my computer and the systems give me a messages I don't have problem with audio and camera. When I enter to the therapy session I saw the client not clear, the client back and forward. I always recommended the client to do the test 15 minutes before the therapy to avoid any problems.

Review Source

NW

Nancy W.  
Office Support Specialist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Easy program"

September 24, 2020

4.0

I make appointments and add clients. It's an easy system to use.

Pros

It is easy to schedule, add clients, find clients

Cons

I can't change the length of the appointment - once it's set, I can't change it for special purposes

Review Source

CH

Christina H.  
MSW Student Intern  
Mental Health Care  
Used the software for: Less than 6 months

### "Terrible platform - just use Zoom"

May 20, 2021

1.0

Pros

Literally nothing.

Cons

This is one of the worst virtual platforms I have ever used. It's not intuitive, it rarely works correctly - there have been so many times I'm in the waiting room and so is my client, but it says you're the only one in there and doesn't connect you to each other. I often end up just doing my sessions over the phone or on Zoom. It's just not reliable. Also, often if you do something wrong or that the system doesn't accept, there's no prompt as to HOW to fix it. Just shows an error and leaves you to figure out what you need to change. Horrible.

Review Source

Response from Mend VIP

May 28, 2021

This is Matt McBride, the CEO of Mend. I've had our provider support team trying to reach you. There is usually a very simple fix and connectivity is priority #1 for Mend. Regardless, this is not a normal experience and we would like to understand it and get it corrected for you. We're passionate about the care that is delivered while using our platform and work relentlessly to try to be the best. My email is matt@mend.com. I will help you personally to ensure that the system works properly for you. Please feel free to contact me anytime with any feedback.

TB

Tim B.  
Ceo  
Banking  
Used the software for: Less than 6 months

### "Good product would recommend "

November 8, 2022

5.0

Great

Pros

Getting an appointment booked and choosing your doctor

Cons

Visibility of of the appointment you’re booking is in a clinic or over video chat

Review Source

AP

Alpana P.  
owner of hair salon  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great company great therapist"

February 3, 2024

5.0

Great experience video quality is clear and good

Pros

Easy to use great therapy and very happy with the service

Cons

No cons everything is easy to use and emails are timely

Review Source

BP

Brandon P.  
CEO  
Entertainment  
Used the software for: 2+ years

### "quality control"

January 30, 2024

5.0

Pros

the quality of the video was good and had no real concerns while in use

Cons

it was grainy at time while on the chat

Review Source

MH

Melissa H.  
Medical interpreter  
Hospital & Health Care  
Used the software for: 6-12 months

### "I would recommend trying out Mend"

September 9, 2021

5.0

I liked it quite a bit and would have no problem using it again.

Pros

It was easy to use, helpful, user-friendly, technologically sound and efficient.

Cons

I heard that in the beginning in my company there were some glitches, but that seems to have worked itself out.

Review Source

AA

Antonio A.  
Health Care Tech  
Hospital & Health Care  
Used the software for: 2+ years

### "Antonio Adams appointment "

September 19, 2023

5.0

Excellent

Pros

Everything was good. I really like using it.

Cons

No cons: I really like the service. I have no complaints.

Review Source

BV

Bernice V.  
MA  
Medical Practice  
Used the software for: 6-12 months

### "Not great"

September 29, 2020

2.0

Most of the time I have minimal issues.

Pros

It's easy to use. It's easy to navigate and find things / different colors help navigating

Cons

It could be that today was bad but .... Today I was not able to transfer patients to the provider / asked for help and problem was still not fixed ... so... not a great day to start off with

Review Source

Response from Mend VIP

September 30, 2020

Bernice, we have a resolution for the bug you experienced. We will follow up directly to help. Thank you for the feedback! Since you like the system overall, would you consider raising your ratings on this review? If so, please email reviews@capterra.com. Thanks again!

JW

Jacquelyn W.  
LPN  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great system, easy to use for patients and providers."

February 11, 2019

5.0

Great asset to our patients!

Pros

I am the scheduler, not a provider, but this system is so easy to use on my end. The couple times I have had a question or had a new situation I hadn't seen arise I was able to send a help request and was almost immediately connected to a tech and issue resolved extremely quickly.

Cons

The one thing I wish could be different is having mom, dad, and children all together. As it is, the child can be under either dad or mom, it would be great to have them together and be accessible by either parent.

Review Source

KR

Kari R.  
Outreach and Enrollment Specialist  
Hospital & Health Care  
Used the software for: 6-12 months

### "Review"

February 12, 2019

4.0

Pros

It does save time. Allows patients less waiting time.

Cons

The set up process seemed difficult. It took our office some time to get it set up.

Review Source

Response from Mend VIP

February 26, 2019

Appreciate the feedback. We do everything possible to make implementation as smooth as possible. We have dedicated account managers, live training, instant support, and more. Your account manager will design workflows for your new digital environment along with detailed project timelines and deliverables. Most other products let you sign up and leave it on you to master everything. Not at Mend, we're here every step of the way to provide assistance so that you are successful.

NK

Natalee K.  
PA  
Medical Practice  
Used the software for: 6-12 months

### "Consult"

September 30, 2020

3.0

It’s ok but sometimes It’s easier to call patients if Bad connection Freezes or I can’t hear very good

Pros

Connect with patients from home Definitely has it’s potential for future of health care delivery

Cons

I have to close app after every visit Then search my name every time Then search appt Then if microphone doesn’t work I have to go back out then go back in I asked support for help they said app for patients and not for providers

Review Source

Response from Mend VIP

October 1, 2020

Thank you for the feedback, I will have someone follow up. Support is correct. Using an app is not recommended for providers. You lose audit data and many different features. Mend works in the browser on any device, even smartphones and tablets. Simply use Safari on iOS or Chrome on Android for ease-of-use and a robust feature set.

WM

William M.  
Diabetes Educator  
Medical Practice  
Used the software for: 6-12 months

### "Mend review"

September 29, 2020

4.0

Obviously like many others we started heavily using this service overnight. It has certainly met my needs and helped us to continue to service our patients.

Pros

It's easy to use. Simple for patients to understand. Most of my patients, even the older patients do just fine with it.

Cons

Audio always drops off for patients if someone calls them while on a visit.

Review Source

VR

Verified Reviewer  
Chief Medical Officer  
Medical Practice  
Used the software for: 6-12 months

### "Easy and Quick Telehealth Software for Professionals"

April 26, 2019

4.0

Overall great experience using the software for telehealth purposes and was very easy to use and connect with patients.

Pros

Great easy to use telehealth platform that is snappy and quick. Lots of features for professionals to help with patients and connecting.

Cons

Still evolving in terms of stability of software.

Review Source

cW

connie W.  
upholstery  
Arts and Crafts  
Used the software for: 2+ years

### "health assement"

July 12, 2021

5.0

it was easy

Pros

easy to use. and I could see the nurse. It has reminders for my visit.

Cons

it was ok i didn.t have a problem with it.

Review Source

MM

Michael M.  
Clinician  
Hospital & Health Care  
Used the software for: 1-2 years

### "Honest reveiw of Mend software"

February 5, 2019

4.0

I use mend to talk directly to clients for therapy outside of my normal business area.

Pros

I like the ability to use the service with both the website and the mobile app. Customer service has a chat feature which is very helpful and timely.

Cons

Sometimes it is not as clear or regular face time. It tends to get choppy but that could be based on the users internet connection.

Review Source

LH

Lee H.  
area manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Ease of Use"

September 24, 2020

3.0

Pros

Easily able to locate patients and transfer to appropriate physician, or set up a new patient.

Cons

I wish however that you could add the physician and time of appointment all in one setting vs clicking out to other screens.

Review Source

Response from Mend VIP

September 25, 2020

Lee, thank you so much for this suggestion. I think we already have what you need. In the right-menu, click FAQs, and then search for this article title: "Schedule an Appointment in Calendar View (Single-Page Booking)". Single page booking is accessible from the Dashboard or during a virtual visit. I would also review "Instant Virtual Exam Room". It allows appointments to be scheduled in 2 seconds, right from a single widget and single screen. We also have capabilities to remove the need to book appointments. We can set up imports and integrations as well.

MV

Marisa V.  
Patient  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great service "

January 17, 2024

5.0

Very friendly and concise but this review is ver long.

Pros

Easy but this review is exhausting and should be less detailed.

Cons

Nothing but this review is exhausting and should be simplified and less detailed.

Review Source

JS

Jaime S.  
Nurse practitioner  
Mental Health Care  
Used the software for: 1-2 years

### "mend review "

September 29, 2020

5.0

Easy scheduling for providers

Pros

Easy to use, makes scheduling easy to add or delete appointments

Cons

Only works well with chrome server or there is a lot of echo

Review Source

JC

Jimmy C.  
Mortgage Banker  
Banking  
Used the software for: Less than 6 months

### "Thank you Hazelden"

August 7, 2023

4.0

Pros

This is an easy and effective and efficient way to stay connected and engaged furthering my recovery journey

Cons

This is an easy and effective and efficient way to stay connected and engaged furthering my recovery journey

Review Source

JW

Jennifer W.  
Associate Medical Director  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Good Software"

May 28, 2021

5.0

Good software to connect with others quickly and easily

Pros

Easy to connect with cell or e-mail with good quality

Cons

Harder to connect without the ad-how feature

Review Source

HB

Heidi B.  
Practice Community Lead & Senior Program Mgr  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Satisfied Patient"

October 19, 2021

5.0

As a patient, I am happy with Mend.

Pros

Receiving a short URL link for my telemedicine video visits in my texts is super useful because I can easily access Mend on my phone or type the URL into my computer.

Cons

Occasionally there is an issue with the telemedicine video audio connection. The video can be unstable also, but this has not happened to me in many months. I am sure the video issues are due to internet and wifi connectivity, which is to be expected.

Review Source

MM

Molly M.  
PA-C  
Medical Practice  
Used the software for: Less than 6 months

### "Medical Provider "

September 24, 2020

4.0

It has been a great solution during this COVID-19 pandemic to allow providers to continue serving the community and taking care of people who are in need. It has delivered a safe environment to both the provider and the patient.

Pros

I have been using Mend for approximately 3 months intermittently . I feel it has been fairly intuitive with great icon for clarity and navigation. Mend IT support has been quite helpful as well during a virtual call with a patient. Typically solving the problem while trying to conduct a visit.

Cons

Like all software it has a learning curve, but I would have to say it has been one of the easier transitions that I have experienced throughout my medical career.

Review Source

FD

Frank D.  
counselor  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Mend, a worthy scheduling tool"

September 24, 2020

5.0

It is huge step up from our previous scheduler. It allows us to schedule our patients with other providers.

Pros

The ease to go between tabs without exiting out of the current patient.

Cons

Unable to edit a patients phone number or email when trying to schedule an appointment. That must be done in the patient profile first.

Review Source

AD

Amber D.  
Family Care Coordinator  
Medical Practice  
Used the software for: 1-2 years

### "Mend"

February 5, 2019

4.0

Pros

Mend is a great software for every office to use. The efficiency of the overall software to allow messages to get from patients to providers without having to come into the office is amazing!

Cons

How many steps it takes to actually get the mend visit into the chart. They have tried fixing send to EMR but it is not a quick process.

Review Source

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