# Page 18 | Mend Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 18 - Is Mend the right Telemedicine solution for you? Explore 920 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/165634/Mend-App/reviews

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Mend

4.6 (920)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 18 - Reviews of Mend

## Showing most helpful reviews

Showing 426-450 of 920 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RL

Robert L.  
Store Manager  
Financial Services  
Used the software for: Less than 6 months

### "Great Service"

March 7, 2023

5.0

I was in a car accident and got a herniated disc in my lower back. The office where I am seen does not prescribe anything. After this call, I got all the scripts I needed.

Pros

Extremely easy to use. Great quality video and audio. Got what I needed fast

Cons

I couldn’t find anything bad about this software. Worked exactly the way I needed it.

Review Source

ME

Maria E.  
Therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Clinical "

November 2, 2022

1.0

Not intuitive

Pros

Not the most user friendly and would prefer something that has an app version. Doesn’t alert me when someone self scheduled

Cons

Not an app for Telehealth . It’s prone to crash on even chrome browsers

Review Source

SM

Stacey M.  
LPN  
Medical Practice  
Used the software for: 6-12 months

### "Mend Review"

September 30, 2020

5.0

Great.

Pros

Mend seems easy to navigate. Customer Service is good. I just don't care for the part when I try to change Information in the system it doesn't change it in a more timely manner.

Cons

When I tried to change information in a pts. chart it didn't change over to the correct information.

Review Source

KW

Katherine W.  
Counselor II  
Mental Health Care  
Used the software for: Less than 6 months

### "MEND Review"

November 23, 2022

4.0

So far So good.

Pros

I love how simple it is to book clients, run the software, and search for clients and other providers in my agency.

Cons

The video glitches and audio. At times if a person is videoing through their cellphone and they have a caller it will mess up the connection. Even if it is to decline a call the audio will cut out and the video will start to freeze.

Review Source

DB

David B.  
Owner  
Construction  
Used the software for: 6-12 months

### "Mend"

April 26, 2023

4.0

Pros

Easy to use. However this survey is very difficult.

Cons

Waiting room needs to have more content.

Review Source

FJ

Felecia J.  
Principal  
Education Management  
Used the software for: Less than 6 months

### "First time user"

March 15, 2024

5.0

This was a great experience and I look forward to doing my casual medical appointments in this manner.

Pros

The convenience of scheduling my appointment and having it all within a matter of hours.

Cons

By the time I accessed the website today I only had one time slot offered for my appointmenmt.

Review Source

cV

cesar V.  
owner  
Real Estate  
Used the software for: Less than 6 months

### "simple use"

April 1, 2024

4.0

Pros

fast ..when finally set up with my iOS I was able to link with necessary practitioner

Cons

must upgrade was not equal in terms of my running iOS

Review Source

EI

Emoniel I.  
Physician  
Hospital & Health Care  
Used the software for: 2+ years

### "Mend review"

March 26, 2021

4.0

Mend provides a means to utilize virtual/video visits with patients who otherwise would not be able to make it to the clinic. Virtual healthcare allows patients better access to healthcare.

Pros

Once the video gets going, it is super streamlined. The user interface is fairly intuitive and I like how the appointment you're supposed to be in is lit up in a different color, and that it gives you multiple options on whether to start the video visit or to wait in a waiting room to be notified.

Cons

Often times logging in to get the browser open or verifying the provider gets tricky, but it seems like the process has been streamlined even compared to a few months ago since it seems to recognize the user easily now.

Review Source

RL

Rosa L.  
Medical Assistant  
Medical Practice  
Used the software for: Less than 6 months

### "Good"

September 30, 2020

4.0

Over all it is a good product.

Pros

It is easy to set up for patients on phone or computer. Adding new or editing patients is also very easy.

Cons

Some times when you transfer appointments to provider they disparate. We have check in patient and leave checked in but can’t transfer. If a patient doesn’t have an email address you can’t add them as a new patient.

Review Source

Response from Mend VIP

May 29, 2021

You can add patients without an email and we can assist with this process. Any issues with transferring visits are likely do to the filters that are set on the transfer queue. We are ready within seconds to help resolve these issues. Please contact us using the Need Help? option.

CC

Christa C.  
FNP  
Medical Practice  
Used the software for: 1-2 years

### "Ease of product"

September 29, 2020

5.0

Overall works well

Pros

The product is easy to navigate and use.

Cons

have to refresh often to update correctly

Reason for choosing Mend

unknown

Review Source

RR

Richard R.  
CT technologist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Health"

December 5, 2022

5.0

Alexa the PA was wonderful

Pros

The program was very easy to use, speaking directly to the PA was very helpful in determining what my treatment would be.

Cons

Everything was great it was very easy to use and very quick

Review Source

NJ

Noemie J.  
MD  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Not great"

September 24, 2020

2.0

Pros

It is nice that you can seen your schedule for the day

Cons

Patient needs to set up an account, which complicates things. The connection is often very poor compare to other platform like Doximity or pMd. Also, there is always some kind of background noise, very annoying and it makes it difficult to hear the patients. I wish it was also simpler to switch to back camera.

Review Source

Response from Mend VIP

September 28, 2020

Noemie, we're grateful for your feedback. The patient does not need to set up an account. Your organization, during implementation, would have elected that option as a special request. The overwhelming majority of customers on Mend do not require the patient to establish an account first. I will have someone review and follow up on the connection issues. That is rare and usually is fixed with a very simple adjustment like checking VPN, anti-virus, and Wi-Fi connectivity. Switching to the back camera is easy on a smartphone, just click the reverse camera button. You can also select the camera directly using the settings cog button. If you need to change your default camera, we can help you do that within Windows/Mac + your browser can control default equipment as well.

SJ

Sarah J.  
therapist  
Mental Health Care  
Used the software for: 6-12 months

### "Easy and simple- We love Mend"

February 1, 2022

5.0

Pros

Mend has been an easy and simple software to use to provide telehealth specifically teletherapy. It both simple for the clinician and the client and has good connection and other cool features.

Cons

I did not like the scheduler, it can be hard to drag appointments to the right time interval or date.

Review Source

PP

Portia P.  
Office Manager  
Mental Health Care  
Used the software for: 6-12 months

### "Mend Review"

February 18, 2019

4.0

Mend takes forever to coincide with our scheduling program and sometimes does not transfer scheduled appointments.

Pros

The easy format and step-by-step features.

Cons

The pop-up glitches that occur from time to time and the slow delays in between clicks.

Review Source

Response from Mend VIP

February 25, 2019

Thanks for the feedback!! Great news, AdvancedMD has allowed us to utilize their APIs. This means that the data will flow effortlessly between the two systems. Most of the time, integration hurdles are a result of limitations on the side of the EHR or PM and what they have available or if they have anything available.

TH

Trevor H.  
Founder  
Financial Services  
Used the software for: 1-2 years

### "A great software for your medical needs"

January 11, 2022

5.0

It’s been great. I enjoy being able to get on a call with my medical team

Pros

I appreciate the usability. I will be using this software for the foreseeable future. Definitely a long road to go. But, I can see where the improvements and user feedback is considered

Cons

The web app/app difficulties whenever a user switches between the two.

Review Source

sS

scott S.  
Team Lead  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Excellent Service, Support and Value"

September 29, 2020

5.0

They replaced another vendor and have been an excellent solution!

Pros

Easiest implementation ever, very professional team that took the time to be responsive to our culture and needs.

Cons

Pro/Con: They are continually adding new features and functionalities, we have "hidden" some so that our staff can take a breather between changes. When they do add stuff the training/communication material is great.

Reason for choosing Mend

cost, professionalism, other customer recommendations/experiences and their ability to understand our culture

Review Source

VR

Verified Reviewer  
Utilization Review Specialist  
Mental Health Care  
Used the software for: I used a free trial

### "Mend review"

February 12, 2019

1.0

My experience was not good with mend. It was not user friendly, always had problems using it during trial runs, and it was slow. It also didn't have everything that our hospital needed it to have for admission purposes and still had to resort to using paper assessments.

Pros

I didn't like anything about the software. It was very hard to use and didn't have the ins and outs of what we need for our hospital admissions.

Cons

I disliked everything about the software

Review Source

Response from Mend VIP

March 19, 2019

This was a one-off custom project that is not Web based. It is not representative of the product, hence the wrong product is being reviewed here. The customer also prevented us from going live so it was never used in a production setting for an accurate review or assessment to be made.

AA

Angel A.  
Loan Servicing  
Banking  
Used the software for: 1-2 years

### "Appointment "

August 18, 2021

5.0

Perfect

Pros

Good service. Perfect view. Connection was good

Cons

Nothing negative. Everything was good. Good connection

Review Source

eH

ed H.  
Director of Information Technology  
Hospital & Health Care  
Used the software for: 6-12 months

### "Mend telemedicine"

September 29, 2020

4.0

this has helped us dee out patients thru the quarantines

Pros

Easy to use from all perspectives. Does not confuse our medicare patients

Cons

the only issue we had was that we had to wait til later for EHR integration

Reason for choosing Mend

ease of use

Review Source

EF

Elisabeth F.  
Clinical Social Worker  
Mental Health Care  
Used the software for: 6-12 months

### "Great Customer service!"

September 24, 2020

4.0

Pros

Men offers a fast and helpful customer service which has been very helpful to me at times

Cons

Some features are not intuitive, such as the calendar vs. list view. Also, editing patient's information does not always work and I have needed customer service support for that.

Review Source

SN

Sybil N.  
Mental health  
Mental Health Care  
Used the software for: 2+ years

### "Mend"

February 23, 2023

3.0

Pros

I can do telehealth —-I appreciate being able to do it online

Cons

Poor sound video quality sometimes… sometimes it’s fine

Review Source

CL

Christopher L.  
Provider  
Medical Practice  
Used the software for: 6-12 months

### "unimpressed"

September 24, 2020

3.0

unimpressed/disappointed

Pros

the ease of use; it's straight forward, if only the functions worked as they should

Cons

poor functioning; many issues with audio, video almost EVERY visit theres a connection issue, an audio issue, or some type of lag despite very high Internet speeds

Review Source

HO

Helen O.  
Food service worker  
Food & Beverages  
Used the software for: Less than 6 months

### "Great way to get Remote Telemedicine"

October 31, 2022

4.0

It’s a convenient way to connect to much need medical services. Good connection and great reminders to email and text. I would recommend using Mend.

Pros

Easy to install, sign in, and be prepared for sessions with professional. Good sound and picture quality.

Cons

I wish the software would work landscape on my iPhone so my providers face was larger.

Review Source

TP

Tracy P.  
Senior Advanced Purchasing Specialist  
Automotive  
Used the software for: Less than 6 months

### "Mend review "

February 6, 2023

5.0

The Mend team has been nothing but professional. The lady I met was kind courteous and very professional.

Pros

This software is exactly what you need. It will meet or exceed your expectations. Your users will find it to be incredibly easy and helpful.

Cons

We have yet to discover a con. We have tested each platform.

Review Source

TN

Thien N.  
Founder  
Education Management  
Used the software for: Less than 6 months

### "A breakthrough in telemedicine"

November 10, 2021

5.0

Pros

I was really impressed in the software managing appointments, emailing reminders about upcoming meetings, and consolidating all the necessary information for a treatment plan into a dashboard and patient portal menu.

Cons

At times the audio and video can be glitchy, but that is an issue that has to do with combined issues from internet quality and the streaming demands for bandwidth.

Review Source

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