# Page 18 | Mend Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 18 - Is Mend the right Telemedicine solution for you? Explore 920 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/165634/Mend-App/reviews --- Mend 4.6 (920) [View alternatives](https://www.capterra.com/p/165634/Mend-App/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 18 - Reviews of Mend ## Showing most helpful reviews Showing 426-450 of 920 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CC Christa C. FNP Medical Practice Used the software for: 1-2 years ### "Ease of product" September 29, 2020 5.0 Overall works well Pros The product is easy to navigate and use. Cons have to refresh often to update correctly Reason for choosing Mend unknown Review Source DS Debbie S. Dont work there client Mental Health Care Used the software for: 1-2 years ### "Mend helping " April 11, 2024 5.0 Very good to work with i like that i can see and talk to my therapist Pros Helps to connect with my therapist and psychiatrist to see them and them to see me to talk with Cons There was nothing i disliked about mend Review Source RR Richard R. CT technologist Hospital & Health Care Used the software for: Less than 6 months ### "Health" December 5, 2022 5.0 Alexa the PA was wonderful Pros The program was very easy to use, speaking directly to the PA was very helpful in determining what my treatment would be. Cons Everything was great it was very easy to use and very quick Review Source NJ Noemie J. MD Hospital & Health Care Used the software for: Less than 6 months ### "Not great" September 24, 2020 2.0 Pros It is nice that you can seen your schedule for the day Cons Patient needs to set up an account, which complicates things. The connection is often very poor compare to other platform like Doximity or pMd. Also, there is always some kind of background noise, very annoying and it makes it difficult to hear the patients. I wish it was also simpler to switch to back camera. Review Source Response from Mend VIP September 28, 2020 Noemie, we're grateful for your feedback. The patient does not need to set up an account. Your organization, during implementation, would have elected that option as a special request. The overwhelming majority of customers on Mend do not require the patient to establish an account first. I will have someone review and follow up on the connection issues. That is rare and usually is fixed with a very simple adjustment like checking VPN, anti-virus, and Wi-Fi connectivity. Switching to the back camera is easy on a smartphone, just click the reverse camera button. You can also select the camera directly using the settings cog button. If you need to change your default camera, we can help you do that within Windows/Mac + your browser can control default equipment as well. SJ Sarah J. therapist Mental Health Care Used the software for: 6-12 months ### "Easy and simple- We love Mend" February 1, 2022 5.0 Pros Mend has been an easy and simple software to use to provide telehealth specifically teletherapy. It both simple for the clinician and the client and has good connection and other cool features. Cons I did not like the scheduler, it can be hard to drag appointments to the right time interval or date. Review Source PP Portia P. Office Manager Mental Health Care Used the software for: 6-12 months ### "Mend Review" February 18, 2019 4.0 Mend takes forever to coincide with our scheduling program and sometimes does not transfer scheduled appointments. Pros The easy format and step-by-step features. Cons The pop-up glitches that occur from time to time and the slow delays in between clicks. Review Source Response from Mend VIP February 25, 2019 Thanks for the feedback!! Great news, AdvancedMD has allowed us to utilize their APIs. This means that the data will flow effortlessly between the two systems. Most of the time, integration hurdles are a result of limitations on the side of the EHR or PM and what they have available or if they have anything available. TH Trevor H. Founder Financial Services Used the software for: 1-2 years ### "A great software for your medical needs" January 11, 2022 5.0 It’s been great. I enjoy being able to get on a call with my medical team Pros I appreciate the usability. I will be using this software for the foreseeable future. Definitely a long road to go. But, I can see where the improvements and user feedback is considered Cons The web app/app difficulties whenever a user switches between the two. Review Source sS scott S. Team Lead Hospital & Health Care Used the software for: Less than 6 months ### "Excellent Service, Support and Value" September 29, 2020 5.0 They replaced another vendor and have been an excellent solution! Pros Easiest implementation ever, very professional team that took the time to be responsive to our culture and needs. Cons Pro/Con: They are continually adding new features and functionalities, we have "hidden" some so that our staff can take a breather between changes. When they do add stuff the training/communication material is great. Reason for choosing Mend cost, professionalism, other customer recommendations/experiences and their ability to understand our culture Review Source VR Verified Reviewer Utilization Review Specialist Mental Health Care Used the software for: I used a free trial ### "Mend review" February 12, 2019 1.0 My experience was not good with mend. It was not user friendly, always had problems using it during trial runs, and it was slow. It also didn't have everything that our hospital needed it to have for admission purposes and still had to resort to using paper assessments. Pros I didn't like anything about the software. It was very hard to use and didn't have the ins and outs of what we need for our hospital admissions. Cons I disliked everything about the software Review Source Response from Mend VIP March 19, 2019 This was a one-off custom project that is not Web based. It is not representative of the product, hence the wrong product is being reviewed here. The customer also prevented us from going live so it was never used in a production setting for an accurate review or assessment to be made. AA Angel A. Loan Servicing Banking Used the software for: 1-2 years ### "Appointment " August 18, 2021 5.0 Perfect Pros Good service. Perfect view. Connection was good Cons Nothing negative. Everything was good. Good connection Review Source eH ed H. Director of Information Technology Hospital & Health Care Used the software for: 6-12 months ### "Mend telemedicine" September 29, 2020 4.0 this has helped us dee out patients thru the quarantines Pros Easy to use from all perspectives. Does not confuse our medicare patients Cons the only issue we had was that we had to wait til later for EHR integration Reason for choosing Mend ease of use Review Source EF Elisabeth F. Clinical Social Worker Mental Health Care Used the software for: 6-12 months ### "Great Customer service!" September 24, 2020 4.0 Pros Men offers a fast and helpful customer service which has been very helpful to me at times Cons Some features are not intuitive, such as the calendar vs. list view. Also, editing patient's information does not always work and I have needed customer service support for that. Review Source SN Sybil N. Mental health Mental Health Care Used the software for: 2+ years ### "Mend" February 23, 2023 3.0 Pros I can do telehealth —-I appreciate being able to do it online Cons Poor sound video quality sometimes… sometimes it’s fine Review Source CL Christopher L. Provider Medical Practice Used the software for: 6-12 months ### "unimpressed" September 24, 2020 3.0 unimpressed/disappointed Pros the ease of use; it's straight forward, if only the functions worked as they should Cons poor functioning; many issues with audio, video almost EVERY visit theres a connection issue, an audio issue, or some type of lag despite very high Internet speeds Review Source HO Helen O. Food service worker Food & Beverages Used the software for: Less than 6 months ### "Great way to get Remote Telemedicine" October 31, 2022 4.0 It’s a convenient way to connect to much need medical services. Good connection and great reminders to email and text. I would recommend using Mend. Pros Easy to install, sign in, and be prepared for sessions with professional. Good sound and picture quality. Cons I wish the software would work landscape on my iPhone so my providers face was larger. Review Source TP Tracy P. Senior Advanced Purchasing Specialist Automotive Used the software for: Less than 6 months ### "Mend review " February 6, 2023 5.0 The Mend team has been nothing but professional. The lady I met was kind courteous and very professional. Pros This software is exactly what you need. It will meet or exceed your expectations. Your users will find it to be incredibly easy and helpful. Cons We have yet to discover a con. We have tested each platform. Review Source TN Thien N. Founder Education Management Used the software for: Less than 6 months ### "A breakthrough in telemedicine" November 10, 2021 5.0 Pros I was really impressed in the software managing appointments, emailing reminders about upcoming meetings, and consolidating all the necessary information for a treatment plan into a dashboard and patient portal menu. Cons At times the audio and video can be glitchy, but that is an issue that has to do with combined issues from internet quality and the streaming demands for bandwidth. Review Source KT Kimberly T. ALPHA Mentor / Counselor Mental Health Care Used the software for: 6-12 months ### "Mend is awesome!" May 26, 2022 4.0 Overall, my experience with Mend has been very good and I am thankful for how it has made work more efficient and convenient for me and my clients. Pros I really enjoy that the software allows me to stay connected with my clients and their parents to have a session or get forms signed. Cons I would like for Mend to allow me, as a provider, to be alerted when my clients have turned a form in. I would also like to have a space to see all of my patients profiles at once to view instead of sifting through other provider's clients. Review Source AP Allegra P. Finance Analyst Government Administration Used the software for: Less than 6 months ### "User Friendly" February 7, 2024 5.0 Positive. Should not have minimum of 40 characters. Pros User friendly, functional, reliable, lots of reminders. Cons N/A. Should not have minimum of 40 characters. Review Source FR Frances R. AR Supervisor Mental Health Care Used the software for: 1-2 years ### "Mend review" February 5, 2019 4.0 I love that you can make a suggestion and majority of the time Mend is able to fix it and make it better. Pros I like that you are able to attach each payment to the appointment and add notes Cons That if you don't attached the payment to the appointment you have to do a lot of research to find out who the payment belongs to. Review Source CE Collins E. Extrusion tech Oil & Energy Used the software for: I used a free trial ### "Mend review. " July 7, 2024 5.0 Pros A fast and convenient way to get seen for my concerns. Cons Not being able to speak clearly due to my condition. Review Source LD Linda D. I don't work Retail Used the software for: 1-2 years ### "Happy Camper" January 18, 2022 5.0 Pros How easy it is to use. I like the fact that you can test your device prior to your appointment and that makes me feel better. I know that my appointment will be successful! Cons My access to my provider is sometimes sketchy. We've had times that there was interruptions during our session. Normally, however we were able to resolve it. Review Source MP Mandy P. Therapist Mental Health Care Used the software for: Less than 6 months ### "Dissatisfied " September 3, 2017 2.0 N/A Pros Mend is very easy for client's to use, very user friendly. EXCELLENT customer service/tech support, someone is always available. Cons There are almost always technical issues, whether it is a lag, echo, or audio issue (this is across the board, not only when client or therapist have a poor connection). The whiteboard feature can only be used if client is on a computer. Whiteboard feature lags. There is no screen-sharing feature. A screen-sharing WITH ability to draw and write/draw to screen feature was promised and never provided. There is no option to temporarily turn off video sharing (yet there is a mute button). Features are limited. Video and audio quality is almost always an issue. The request to receive text message notifications when client enters session no longer works. Review Source MD Michelle D. Owner Alternative Medicine Used the software for: I used a free trial ### "New User as of today" March 14, 2024 5.0 Pros The quality of the video call was very good, Cons There wasn't any issues at all during the call. Review Source TM Tom M. Project Director Education Management Used the software for: Less than 6 months ### "Very Professional" March 24, 2023 5.0 Very Positive Pros Courteous and Professionally handled signup and actual meeting with provider Cons The sign up process was rather tedious as far as the online interface is concerned Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.