# Page 19 | Mend Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 19 - Is Mend the right Telemedicine solution for you? Explore 920 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/165634/Mend-App/reviews

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Mend

4.6 (920)

[View alternatives](https://www.capterra.com/p/165634/Mend-App/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 19 - Reviews of Mend

## Showing most helpful reviews

Showing 451-475 of 920 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KT

Kimberly T.  
ALPHA Mentor / Counselor  
Mental Health Care  
Used the software for: 6-12 months

### "Mend is awesome!"

May 26, 2022

4.0

Overall, my experience with Mend has been very good and I am thankful for how it has made work more efficient and convenient for me and my clients.

Pros

I really enjoy that the software allows me to stay connected with my clients and their parents to have a session or get forms signed.

Cons

I would like for Mend to allow me, as a provider, to be alerted when my clients have turned a form in. I would also like to have a space to see all of my patients profiles at once to view instead of sifting through other provider's clients.

Review Source

AP

Allegra P.  
Finance Analyst  
Government Administration  
Used the software for: Less than 6 months

### "User Friendly"

February 7, 2024

5.0

Positive. Should not have minimum of 40 characters.

Pros

User friendly, functional, reliable, lots of reminders.

Cons

N/A. Should not have minimum of 40 characters.

Review Source

FR

Frances R.  
AR Supervisor  
Mental Health Care  
Used the software for: 1-2 years

### "Mend review"

February 5, 2019

4.0

I love that you can make a suggestion and majority of the time Mend is able to fix it and make it better.

Pros

I like that you are able to attach each payment to the appointment and add notes

Cons

That if you don't attached the payment to the appointment you have to do a lot of research to find out who the payment belongs to.

Review Source

LD

Linda D.  
I don't work  
Retail  
Used the software for: 1-2 years

### "Happy Camper"

January 18, 2022

5.0

Pros

How easy it is to use. I like the fact that you can test your device prior to your appointment and that makes me feel better. I know that my appointment will be successful!

Cons

My access to my provider is sometimes sketchy. We've had times that there was interruptions during our session. Normally, however we were able to resolve it.

Review Source

MP

Mandy P.  
Therapist  
Mental Health Care  
Used the software for: Less than 6 months

### "Dissatisfied "

September 3, 2017

2.0

N/A

Pros

Mend is very easy for client's to use, very user friendly. EXCELLENT customer service/tech support, someone is always available.

Cons

There are almost always technical issues, whether it is a lag, echo, or audio issue (this is across the board, not only when client or therapist have a poor connection). The whiteboard feature can only be used if client is on a computer. Whiteboard feature lags. There is no screen-sharing feature. A screen-sharing WITH ability to draw and write/draw to screen feature was promised and never provided. There is no option to temporarily turn off video sharing (yet there is a mute button). Features are limited. Video and audio quality is almost always an issue. The request to receive text message notifications when client enters session no longer works.

Review Source

MD

Michelle D.  
Owner  
Alternative Medicine  
Used the software for: I used a free trial

### "New User as of today"

March 14, 2024

5.0

Pros

The quality of the video call was very good,

Cons

There wasn't any issues at all during the call.

Review Source

TM

Tom M.  
Project Director  
Education Management  
Used the software for: Less than 6 months

### "Very Professional"

March 24, 2023

5.0

Very Positive

Pros

Courteous and Professionally handled signup and actual meeting with provider

Cons

The sign up process was rather tedious as far as the online interface is concerned

Review Source

JB

Jaelynn B.  
Brand Ambassador  
Hospitality  
Used the software for: 1-2 years

### "Easy Telemedicine Software"

February 11, 2021

4.0

Pros

It's easy to log into. It's good for reminding when the next meeting is or easy to schedule with. It's pretty straight forward with its format. I can use to just get into video calls quickly without having to navigate through the app to find the call.

Cons

I will say calls can drop pretty easily. It does not work well if the app is interrupted by an incoming call, you will have to log in and out. The voice function normally drops after being interrupted.

Review Source

Response from Mend VIP

May 29, 2021

Thank you so much for the review! Some cell phone carriers are not able to support data and voice at the same time. This could be the problem if you can a voice call that is incoming. Please feel free to reach our world class customer service team within second using the Need Help? button anytime. We have tips, tricks, and new configurations to make sure your video stays connected, while maintaining privacy and security.

MS

Madelyn S.  
ofc mgr  
Mental Health Care  
Used the software for: Less than 6 months

### "Another new thing? "

August 20, 2021

5.0

So easy to use, the Sandbox feature allowed me to 'play' with the program which was most helpful.

Pros

so easy to deploy immediate customer service via chat Sandbox Program for practicing

Cons

It was just one more new thing to worry about learning

Switched from

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

Corporate said this was much easier and more HIPPA compliant

Review Source

JC

Jennifer C.  
Peer support  
Human Resources  
Used the software for: Less than 6 months

### "Satisfactory"

October 11, 2023

4.0

Fine

Pros

Opening and closing good for my level of functioning

Cons

Finding my picture on the screen for my level of functioning

Switched from

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

Admin made us ad BHN

Review Source

CL

Christina L.  
RN  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Easy to keep patient schedule organized"

September 24, 2020

4.0

Pros

I think being able to see all my patients on one screen. Co-pays are pretty easy. And I hear IT support is very helpful if needed.

Cons

It can be a little slow to refresh. Sometimes I have to hit refresh and then wait a little to see updates.

Review Source

CE

Coral E.  
Mycologist, Production Manager  
Food Production  
Used the software for: Less than 6 months

### "Works for Telehealth"

February 28, 2023

5.0

Pros

Easy connection for video calls, simply followed link

Cons

Na. Limited experience, it worked for the purpose of a telehealth visit

Review Source

MS

Mike S.  
IT Administrator  
Hospital & Health Care  
Used the software for: 1-2 years

### "Very user friendly, easy to maintain, support is the best!"

May 24, 2021

4.0

Easy to work with which is important to me, it works, it's secure, and if you have questions or need help their instant always on chat feature is beautiful!

Pros

The software is very user friendly, as the administrator I do not get a lot of "how to" calls about Mend. When there is an issue their support is one of the very best I've every worked with.

Cons

I cannot think of any, as the IT Admin I'm not in Mend every day but I hear very little complaints if any from staff.

Review Source

MC

Mayra C.  
Mental Health Therapist  
Mental Health Care  
Used the software for: 6-12 months

### "Review of Mend, Mayra"

September 29, 2020

4.0

Overall, it's been a good experience. I appreciate programs that are easy to navigate and Mend is simple.

Pros

Easy to navigate Quick Ability to text clients Easy scheduling

Cons

That if the microphone on the computer does not work, then we can't complete the session.

Review Source

JK

John K.  
Analyst  
Computer Software  
Used the software for: 2+ years

### "my review"

June 29, 2021

5.0

Pros

Easy to use, very fast, reliable. Never had any big technical issue with using web portal, mobile app.

Cons

alarm/calendar/reminders/link to txt or email not found

Review Source

MB

Mark B.  
Medical case worker 1  
Mental Health Care  
Used the software for: 2+ years

### "Ease of use"

May 14, 2022

5.0

It’s great

Pros

It’s user friendly and real easy to use. It’s probably the easiest software I’ve used.

Cons

Probably the user agreement. Having to check all That off

Review Source

SC

Susan C.  
RN  
Hospital & Health Care  
Used the software for: 6-12 months

### "RN"

September 29, 2020

4.0

has been overall positive.

Pros

Able to assist patients during this pandemic while keeping them safe along with our staff and their family members

Cons

Sometimes will drop patients in the middle of appoitnments ( may or may not be Mend issue?)

Review Source

JF

Justin F.  
Logistics  
Consumer Services  
Used the software for: 2+ years

### "Ease or use"

February 3, 2023

5.0

Online schedule video conferencing no signal drop

Pros

Ease of use professional quality great sound video and audible quality

Cons

I wouldn't change anything I didn't have any issues or need to change anything

Review Source

SC

Sireesha C.  
physician  
Medical Practice  
Used the software for: Less than 6 months

### "Md"

January 26, 2022

4.0

good

Pros

easily to use when the connectivity is good. Setup appointment is easily

Cons

When there is issues with connectivity difficult to figure out the issue

Review Source

PT

Paige T.  
Care Coordinator  
Mental Health Care  
Used the software for: 6-12 months

### "Great Software"

September 29, 2020

5.0

Pros

It is easy to use after practicing for a while. Technical help is always available and very helpful.

Cons

Sometimes Mend will crash. The sound also cuts out after a user gets a phone call if joining the session via phone.

Review Source

RH

Robert H.  
Chief Sleeper in charge  
Entertainment  
Used the software for: Less than 6 months

### "A new and painless virtual checkup."

July 25, 2023

4.0

Very good..

Pros

Not having to clean the house for the visiting practitioner.

Cons

Not being able to satisfy the connection wizard even when connecting via the local area network

Review Source

NC

Nichole C.  
Medical Assistant/Lab Tech  
Hospital & Health Care  
Used the software for: 1-2 years

### "Mend"

September 24, 2020

5.0

Work well with sending all the paperwork we need.

Pros

It is easy to use.

Cons

N/A.

Review Source

JN

Jacqueline N.  
Na  
Government Administration  
Used the software for: Less than 6 months

### "Great Experience"

March 4, 2024

5.0

Pros

Convenience was a major point for me being I don't currently have a car.

Cons

There was not anything I did not like. All was well.

Review Source

TP

TRAMONA P.  
medical secretary  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "EXCELLENT ONLINE SERVICE"

September 29, 2020

4.0

OVERALL MEND IS AN EXCELLENT OPTION FOR VIDEO APPOINTMENTS

Pros

THE SOFTWARE IS EASY TO NAVIGATE AND USER FRIENDLY

Cons

OUR COMPANY DIDN'T HAVE MEND CONNECTED TO OUR ELECTRONIC SYSTEM WHICH MEANT WE HAD TO BOOK 2 APPTS FOR EACH PATIENT

Review Source

RW

Robert W.  
Pharmacist consultant  
Medical Practice  
Used the software for: 6-12 months

### "A Success "

February 5, 2019

5.0

I retired from my consult practice but wanted to continue on a limited basis. I moved out of state. Mend has made it possible to continue what I love. Helping patients.

Pros

Not being a technical savvy person. I found the Mend training program to be easy to learn. They were always there to help.

Cons

In the beginning we had difficulty communicating with the right person. This was quickly corrected with a conference call between my staff and Mend.

Review Source

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