# Page 2 | Mend Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Mend the right Telemedicine solution for you? Explore 920 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/165634/Mend-App/reviews

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Mend

4.6 (920)

[View alternatives](https://www.capterra.com/p/165634/Mend-App/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Mend

## Showing most helpful reviews

Showing 26-50 of 920 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CR

Christopher R.  
Sales and marketing  
Building Materials  
Used the software for: Less than 6 months

### "\[sensitive content hidden\] thank you"

February 18, 2025

5.0

Pros

I just wanted to compliment my teacher and counselor \[sensitive content hidden\] for all support and time that she has taken to help guide me in a positive direction and sharing the tools that I saw obviously needed to make it through this sobriety. She has been very lenient and persistent at the same time teaching me responsibility and consequences due to my actions. I’m very thankful for this support group and most of all \[sensitive content hidden\]. I really like how she works with me on helping me understand some of the steps in this regimen and I hope that y’all see though genuine care in her as I do thank you very much Christopher Rodgers.

Cons

Sometimes I get booted off when there’s a phone call that comes in during the session and I’m not sure how to turn it off make it where they don’t come in and boot me out of the class and then I have to read login and all that

Review Source

AR

Angela R.  
patient  
Mental Health Care  
Used the software for: Less than 6 months

### "Experience with Mend"

April 10, 2025

5.0

Overall positive experience. I haven't had issues with it. It connects me and my provider for appointments and provides educational/informative videos while I am waiting. I think it is also the program that takes my co-payments and notifies me when my provider has questionnaires for me to fill out. Possibly does more but haven't seen or navigated beyond those things.

Pros

I like the ability to test your connection/audio/video prior to visit. The informational videos while waiting on your provider. Allows you to connect remotely when you can't physically be at appointments.

Cons

Could be user error but it doesn't connect correctly for me in microsoft edge so I have to connect using google chrome. Not a huge deal just an issue I encountered one day when I tried to connect from outside of google chrome.

Review Source

AH

Alexandra H.  
Patient  
Individual & Family Services  
Used the software for: 2+ years

### "Mend is a Life-Saver"

April 3, 2025

5.0

It has been amazing for me to keep attending my mental health appointments.

Pros

Mend is a wonderful online method to attend medical appointments for those who lack transportation, are out of town, or have any type of disability. I wouldn't be able to attend my mental health appointments without Mend.

Cons

I've been using Mend to attend my weekly therapy appointments for 4 years and I have no complaints so far.

Review Source

JP

Jaden P.  
Direct Support Personnel  
Hospital & Health Care  
Used the software for: 1-2 years

### "Mend Review"

March 14, 2026

5.0

We us Mend Monthly for our Special Needs Client/Medication Reviews. Mental Health care and Therapy. This Mend System helps ensure their care.

Pros

Convenience Steady Connection- presented no problems accessing the system. The ease of use is fantastic.

Cons

No cons- recognized at this time- we have been using the program for many years and the connections are better.

Review Source

EG

Evan G.  
I don’t understand  
Mental Health Care  
Used the software for: 6-12 months

### "Incredible listener , incredible advice "

February 7, 2025

5.0

Pros

\[sensitive content hidden\] really listened, and that meant a lot to me.. I’ve been holding onto past traumas, and I feel he’s perfect for me to open up to. It just depends on pricing because I’m really struggling financially.

Cons

\[sensitive content hidden\] listened to me, and complimented me on my level of awareness, willingness to open up , and he is going to try everything to figure out a way for me to take classes without it hurting my pockets.. 10 out of 5 stars for him!

Review Source

KR

Kristen R.  
Disabled  
Individual & Family Services  
Used the software for: 1-2 years

### "Mend counseling really helps"

December 17, 2024

5.0

Plesant and effective. Not much more to say

Pros

Easy.to use. Secure. Allows me to meet from the comfort of my home.

Cons

Sometimes there are connection issues. I also widh it would tell me if my provider us running late instead of me just waiting without knowing.

Switched from

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

The Office made the switch so if i wanted to meet with my counselor this is what we use

Review Source

DM

Diana M.  
Unemployed  
Alternative Medicine  
Used the software for: 1-2 years

### "Great Professional Workers"

February 6, 2025

5.0

\[sensitive content hidden\] is a wonderful counselor and very nice and cool down to earth understanding individual…She is a professional at what she does…Thank you \[sensitive content hidden\] for all that you’ve helped me with.

Pros

Easy access and a great to have and it has greatly helped me with alot of different things.

Cons

There is none… everything that is done is done in a very good professional manner.

Review Source

CL

Cheryl L.  
Teacher  
Education Management  
Used the software for: I used a free trial

### "Establish care"

April 13, 2025

5.0

Great!!! I am very happy with the experience

Pros

The convenience and simplicity of the appointment

Cons

Everything went well. I am happy with my experience

Review Source

AE

Arlene E.  
Owner  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Thank you!"

December 6, 2024

5.0

Inspirational hope excited great communication

Pros

Easy to use best virtual session medically i have ever experienced. I have tried virtual psychotherapy psychiatrist primary doctors and not satisfied with my experience. This is working for me. But could also be because I'm not depressed anymore ?

Cons

I don’t know. I haven't had much experience with virtual. I usually prefer in person, probably because of my age? Modern technology sure makes life easier sometimes!!

Review Source

CR

Christi R.  
Deli clerk  
Food & Beverages  
Used the software for: Less than 6 months

### "Thankful and grateful "

September 26, 2024

5.0

Appreciate all the help I’m getting! I am so so so so need and to know that there is a group that has my back is an espresso positive and reassuring I can’t even describe….

Pros

I am appreciating the ease to get mental health help… Though there has been some rocky parts pertaining to my ADHD… Everyone has come together to make sure I am taken care of so far

Cons

I had a bad experience with trying to get my ADHD medicine figured out meaning I had to meet with the doctor and get that scheduled and I was told that that wouldn’t be possible at first… But it all got figured out so I’m grateful however it did cause me, extreme anxiety

Review Source

SP

Shernika P.  
Teacher  
Education Management  
Used the software for: Less than 6 months

### "Cold flu sickness"

March 21, 2025

5.0

Enjoyed the visit was very thorough about my condition

Pros

Very nice and informative about my illness

Cons

N/A nothing least like very informative about the visit

Review Source

TD

Trazie D.  
Patient  
Medical Practice  
Used the software for: 1-2 years

### "Great platform"

April 3, 2025

5.0

I’ve had a couple of appointments and they’ve been really good. I’m able to see them. They’re able to see me and it’s been great.

Pros

Feeling the personal touch with my provider and being able to laugh, maybe even cry if needed

Cons

I don’t really have any concerns about this platform

Review Source

AR

Adam R.  
Master HVAC  
Construction  
Used the software for: Less than 6 months

### "Very Helpful Resource "

January 1, 2025

5.0

Amazing so far. I have a follow up tomorrow and in a week and I’ll have a better understanding.

Pros

All in all it was a positive experience. The provider was compassionate and receptive to my needs. I needed this.

Cons

I don’t have anything negative to say at this time.

Review Source

DM

Dennis M.  
Minister  
Medical Practice  
Used the software for: 1-2 years

### "Positive Mend Review "

April 8, 2025

5.0

It has been great so far.

Pros

Easy to connect. My doctor \[sensitive content hidden\]) is a great doctor. That helps with the entire experience.

Cons

Some of the commercials and the stupid fact that you have to leave lengthy reviews.

Review Source

GS

George S.  
Justice of the Peace  
Government Relations  
Used the software for: 6-12 months

### "yearly checkup"

March 28, 2025

5.0

great, exam went smoothly. she explained everything very well

Pros

she explanation everything about my meds. she showed that she knew what she was talking about.

Cons

everything was good. she was very knowledgeable

Review Source

LDaDB

Ly Dell aka Dell B.  
Servant  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Enjoyed my interviewer"

March 27, 2025

5.0

Great pertinent questions regarding my overall health.

Pros

\[sensitive content hidden\] was excellent!!! She was very thorough.

Cons

No cons and I think it is a wonderful program.

Review Source

CG

Cynthia G.  
Teacher  
Primary/Secondary Education  
Used the software for: Less than 6 months

### "Great option for a busy schedule. "

April 6, 2025

5.0

High quality service. I was able to get all my questions answered. Provider was very kid and knowledgeable.

Pros

Very informative. I awas able to get all questions answered. Provider was very knowledgeable and patient.

Cons

There's nothing like in person, in my opinion. So It does have a different feel, but it does work great with a busy schedule.

Review Source

AG

Ashley G.  
Server  
Food & Beverages  
Used the software for: 2+ years

### "Great experience "

December 11, 2024

5.0

Overall great experience with the nurse and the doctors I would definitely recommend them !

Pros

The provider dr.potter was so caring and supportive made sure I got seen and her nurse personally called me to check on me that is amazing and I really feel like they care About me and my recovery!

Cons

The connection with my phone at times with me and there computers

Review Source

AK

Alana K.  
Production planner  
Aviation & Aerospace  
Used the software for: 2+ years

### "Convenient and helpful "

December 7, 2024

5.0

Pleasantly surprised to be seen early and same day. Great experience.

Pros

Very friendly and knowledgeable staff. Quick and easy.

Cons

No issues with visit, very good overall experience

Switched from

[CVS](https://www.capterra.com/p/235531/CVS/)

Earlier appointments were more important

Review Source

GM

Gladyisela M.  
Custodial Coordinator  
Education Management  
Used the software for: Less than 6 months

### "Virtual Call for symptoms of cold"

October 23, 2024

5.0

Enjoy it; watched some videos while in the waiting room chat. Pleasant conversation with the physician.

Pros

Very communicative, have never used virtual. Liked very much

Cons

The only issue we had; was that the camera froze while talking. Other than that everything was good.

Review Source

KC

Katie C.  
Home maker  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great service "

April 4, 2025

5.0

It’s been a very good experience. The therapist is very kind and caring and a good listener.

Pros

My therapist is wonderful! She’s caring and a great listener.

Cons

Everything has worked so well, the video and sound is fine, the link always works right away. I only feel that having a short text or note to take away would be a helpful addition.

Review Source

SG

Shane G.  
None  
Mental Health Care  
Used the software for: 1-2 years

### "Revolutionary healthcare systems."

March 24, 2025

5.0

Generally very positive, with tech issues rare.

Pros

Simplified communication with the provider.

Cons

Small images on screen may impair nonverbal communication.

Review Source

NC

Nicole C.  
President and CEO, Executive Board Chairperson  
Consumer Services  
Used the software for: Less than 6 months

### "\[sensitive content hidden\] is the bestest!"

October 3, 2024

5.0

This service was finally offered to me months after trying to get my psychiatrist appt moved from August to April. Then my \[sensitive content hidden\] appointment was moved back to \[sensitive content hidden\]. Mind you i had been needing in since April. \[sensitive content hidden\] was the lifeline I needed and she helped me without judging me.

Pros

Convenient, easy, i feel like it was a high quality session even over video. I got more compassion from \[sensitive content hidden\] then my last in person psychiatrist visit.

Cons

Showing my face. I hatr crying when others can see me. I dont care pretty.

Review Source

DS

Derek S.  
XxxxxxxxxX  
Events Services  
Used the software for: 1-2 years

### "First Review "

October 23, 2024

5.0

It is good my doctor that i was linked with seemed to have been linked with me based on the type of person i could interact with better idk if that was the case but i got a good doctor

Pros

My doctor, and the ability he showed to keep me feeling positive about everything involved

Cons

Sometimes its not easy speaking with the newer employees that answer the phones to shedule new appointments, i used to be able to be redirected immediately to a nice nurse for rescheduling now that isnt done

Review Source

VB

Veronica B.  
General Clerk III  
Education Management  
Used the software for: Less than 6 months

### "Happy Feelings"

February 5, 2025

5.0

She was very open and to the point giving stradegirs and coping mechanisms to deal with the issues at hand

Pros

Very personable and professional with getting resolutions to your needs

Cons

Absolutely nothing enjoyrd my visit today! Look forward to our next visit.

Review Source

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