# Page 20 | Mend Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 20 - Is Mend the right Telemedicine solution for you? Explore 920 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/165634/Mend-App/reviews

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Mend

4.6 (920)

[View alternatives](https://www.capterra.com/p/165634/Mend-App/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 20 - Reviews of Mend

## Showing most helpful reviews

Showing 476-500 of 920 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

ND

Nataliya D.  
CNA  
Hospital & Health Care  
Used the software for: 1-2 years

### "Malina health insurance "

April 21, 2023

5.0

It was easy to use, I’ll show you can use microphone and video camera.

Pros

It’s easy and fast. Also you can see the person through the video chat.

Cons

Great online program. The nurse / doctor called me it was easy to communicate.

Review Source

KT

Kenneth T.  
Chief Psychiatrist  
Hospital & Health Care  
Used the software for: 6-12 months

### "mending mend"

May 31, 2022

4.0

its been good when it works

Pros

good video when it works. audio is generally good too

Cons

a little cumbersome. hard to navigate the home page

Review Source

LB

Linda B.  
Retired  
Insurance  
Used the software for: I used a free trial

### "Patient Feedback"

March 6, 2023

5.0

I am very pleased. It’s a starting point to rebuild my non existing health program.

Pros

I am not a software purchaser, but I will say, if not for Humana’s use of Mend, ieoilfhave no healthcare at all.

Cons

Great for discussions, but still have to see providers for actual testing and treatment. I imagine someday my phone will perform surgery, just not yet.

Review Source

DP

Debra P.  
House Wife  
Writing and Editing  
Used the software for: I used a free trial

### "Mend Patient Review"

August 24, 2023

5.0

Very good.

Pros

Connection was very quick as well as easy to access.

Cons

There were slight delays during the video call.

Review Source

FH

Frances H.  
CMA  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Review"

February 14, 2023

5.0

able to provide care via video

Pros

easy to use, a good product to use in healthcare

Cons

connect delayed sometimes, patient unable to connect

Review Source

SH

Sarah H.  
CLS  
Medical Practice  
Used the software for: Less than 6 months

### "Mend has been a huge help to us."

August 29, 2017

4.0

My paper work processing time has been cut down by hours a day. I am able to keep better track of my patient documents as well as what is processing.

Pros

I love that I can fill out documents in seconds, rather than minutes. The forms are returned quickly to me when finished by other signers. It is very clear to see what has been sent out, what is waiting to be completed, and what I can review.

Cons

Some patients complain that it is difficult to understand what their role is on the form. I don't like that the format that the documents print in.

Review Source

Response from Mend VIP

August 30, 2017

We will fix both of the feedback issues identified.

CA

Cheyenne A.  
Unemployment  
Hospital & Health Care  
Used the software for: 2+ years

### "Love the software "

September 22, 2022

5.0

A 10 because it's fast

Pros

Very easy to use will use again soon on my next appointment

Cons

How fast it works i see my doctor on here

Review Source

LA

Lior A.  
Blogger  
Graphic Design  
Used the software for: Less than 6 months

### "Easy does it"

May 2, 2023

5.0

Pros

The interface was intuitive and I knew how to use the product on the first try.

Cons

Connection issues interfered with my experiences.

Review Source

JD

Jessica D.  
patient service coordinator  
Medical Practice  
Used the software for: 1-2 years

### "My review"

February 12, 2019

3.0

Pros

It makes it easier to put the patients' information in the computer.

Cons

That we have to print it off and then type it into our software.

Review Source

Response from Mend VIP

February 13, 2019

Thank you for the feedback. An integration is required to move the documents over to the EHR, which we can easily setup for you.

FT

Francine T.  
Retired - grants  
Pharmaceuticals  
Used the software for: Less than 6 months

### "Virtual visit"

December 8, 2023

5.0

Wonderful helpful nurse practitioner. Would highly recommend.

Pros

I like being able to remain in my home yet visit virtually with a nurse practitioner such as \[sensitive content hidden\] who was wonderful to work with.

Cons

Nothing it was done well with no issues

Review Source

BE

Bernadine E.  
Peer Support  
Medical Practice  
Used the software for: 6-12 months

### "Mend Review"

October 1, 2020

5.0

Pros

It's very user friendly and support is available if need be.

Cons

Sometimes it does not save the appointments I schedule and I have to refresh the screen, then it shows up after the refresh.

Review Source

AM

Adam M.  
Lead physician assistant  
Medical Practice  
Used the software for: 6-12 months

### "Easy to use"

September 29, 2020

4.0

Pros

The software is very straight forward, and is easy for providers to use.

Cons

Sometimes difficult for less tech savvy patients to use. When transferring providers image will sometimes drop.

Review Source

BK

Beth K.  
Self employed  
Financial Services  
Used the software for: 2+ years

### "Connection issues are a norm with your service "

June 26, 2023

2.0

Fair

Pros

I can discuss my problems from home not only in the office

Cons

The repeated connection issues during appointment consumed a lot of my time with my provider

Review Source

JH

Jeffrey H.  
Physician  
Medical Practice  
Used the software for: 2+ years

### "A superb platform for telemed"

September 26, 2020

4.0

Would recommend it to any and all.

Pros

Ease of scheduling, billing, history of use, overall clarity of patient encounter.

Cons

A couple of recent changes. I miss being able to text a patient who has yet to join the visi.

Reason for choosing Mend

Live support!

Review Source

AR

Anna R.  
Research and Instructional assistant  
Education Management  
Used the software for: 6-12 months

### "Therapy can change your life too"

September 6, 2023

5.0

Pros

\[sensitive content hidden\], my therapist was an active listener and gave me skills that I could implement right away. I always felt comfortable sharing personal experiences with her without judgement, so I knew I can be open and honest about situations/issues.

Cons

I wasn't sure how to get in contact with my therapist in between sessions if I was having what felt like an urgent matter.

Review Source

PM

Penny M.  
Mental health clinical  
Mental Health Care  
Used the software for: Less than 6 months

### "Company moved to mend"

November 1, 2022

3.0

Frustrating for patients and myself but I have made it work.

Pros

It shows how long you have been in session.

Cons

It is not intuitive and does not make it simple to move appointments or change them.

Switched from

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

The company made it. I had no choice .

Review Source

AN

ASHLEY N.  
medical assistant  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "So much better than Zoom!"

September 30, 2020

4.0

LOVE IT!

Pros

Absolutely love Mend. Love the send a text feature.

Cons

Have to refresh audio frequently. If patient is on prior to nurse and doctor coming on, sometimes audio does not connect once we all come on and have to refresh for patient.

Switched from

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

total company switch

Review Source

Response from Mend VIP

May 29, 2021

Some of these audio issues were bugs in different Web browsers like Safari and have been fully resolved.

AJ

Ashley J.  
Med tech resident aide  
Individual & Family Services  
Used the software for: 6-12 months

### "Mother of a patient "

December 6, 2021

5.0

Pros

It’s easy to use and very useful and does not take much to use

Cons

There is nothing missing here for me I enjoy it

Review Source

GG

Gea G.  
Medical Assistant  
Hospital & Health Care  
Used the software for: 6-12 months

### "Mend"

September 24, 2020

4.0

Experience was good never had any issues

Pros

Easy to log on and get patients on for telehealth, straight forward scheduling

Cons

Can't do 3 parties on Ad-hoc, Hard to navigate for first time users

Review Source

CH

Chad H.  
Title clerk  
Insurance  
Used the software for: Less than 6 months

### "Convenient "

December 7, 2023

5.0

I love the ease of the process and the time it saves me without having to be there in person.

Pros

I like not having to go to doctor’s office.

Cons

I do not have any negative comments regarding the use of this product

Review Source

FG

Florence G.  
LPN  
Hospital & Health Care  
Used the software for: 1-2 years

### "MEND "

February 5, 2019

5.0

We are able to cut down wait times for patients, our patients really like the option of seeing the provider from home and at their convience

Pros

It's easy to create new accounts for patients

Cons

I really like this software its easy for our patients to use

Review Source

BK

Bonnie K.  
Retired  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Current User"

January 13, 2023

4.0

I slow increase of air pressure allows me to relax and fall asleep. I sleep more soundly with this machine, needing fewer naps during the day.

Pros

I appreciated the auto off / on feature the most. I've used Cpap for the past 40 years. I appreciate the machine turning itself off if I forgot for whatever reason.

Cons

The chin straps didn't stay in place. It would oftentimes come undone allowing air into the sides of the mask.

Review Source

MW

Markesha W.  
Intake Specialist  
Mental Health Care  
Used the software for: 6-12 months

### "Need Improvement"

February 5, 2019

2.0

Pros

Quick response and easiness to get in contact with customer support

Cons

Lost some client's accounts Duplicate accounts Sometimes client's aren't able to connect and they have perfect connection Freezes up often

Review Source

Response from Mend VIP

February 8, 2019

We appreciate the feedback! The duplicate/missing account issue was only related to your organization and is fixed now. Video performance was revamped and you should no longer experience connectivity issues.

TR

Tabitha R.  
LPNII  
Hospital & Health Care  
Used the software for: 1-2 years

### "awesome app!"

February 8, 2019

4.0

Pros

I like having the convenience of be able to schedule appts for providers instead of having patients go into the hospital.

Cons

sometimes it glitches and patients find it most difficult being a first time user.

Review Source

Response from Mend VIP

February 12, 2019

Amazing feedback, thank you! We always encourage patients to test prior to their first visit and we track that on the dashboard. We have instant support available within 30 seconds if they have any issues testing, connecting, or if you need help during the visit. With all of that, some patients might have a learning curve on their first visit and we're happy to help them. When patients experience our instant support and the convenience of telemedicine, they are usually hooked and become raving fans.

ST

Sandra T.  
Retired  
Government Administration  
Used the software for: I used a free trial

### "Retired "

July 24, 2023

5.0

Appointment

Pros

It was really easy to use, I could hear, see and follow directions easily. Far better than Zoom or other conference type programs

Cons

No issues .. it works smoothly and being on the receiving end of the call, I highly recommend the program.

Review Source

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