# Page 21 | Mend Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 21 - Is Mend the right Telemedicine solution for you? Explore 920 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/165634/Mend-App/reviews

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Mend

4.6 (920)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 21 - Reviews of Mend

## Showing most helpful reviews

Showing 501-525 of 920 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RH

Robin H.  
Assistant manager  
Management Consulting  
Used the software for: I used a free trial

### "Very easy"

November 30, 2021

5.0

Pros

Easy access very clear video no lagging.

Cons

N/a nothing that I did not like about this product

Review Source

EB

Ednie B.  
Nurse Practitioner  
Medical Practice  
Used the software for: Less than 6 months

### "About Mend from a nurse practitioner"

September 24, 2020

4.0

It was overall ok. Because note taking is a big part of my job when I see my patients, I was disappointed of how unreliable that function was.

Pros

The program is user friendly. Customer support was the best feature that came along with the software. Because anything can go wrong with IT stuff but having a specialist troubleshoot with you is helpful.

Cons

The note taking section of this software was not reliable. I had to take back up notes because my notes would sometimes not save. And that is devastating. But that is pretty much my only complaint.

Review Source

EC

Eurie C.  
occupational therapist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Review"

July 13, 2021

4.0

Pros

Ease of use, great customer service. Families were also able to access better than previous product.

Cons

I don't have any cons. There were only 1 or 2 occasions when I had difficulties accessing but Mend team helped right away and gave timeline.

Review Source

RX

Rafael X.  
Contractor  
Construction  
Used the software for: Less than 6 months

### "My review information "

April 10, 2024

5.0

Very modern, professional, convenient, efficient

Pros

Practicality convenience, modern, friendly service

Cons

Theres nothing that i could think of at this time.

Review Source

SD

Suanne D.  
Retired  
Defense & Space  
Used the software for: 2+ years

### "Great instrument"

September 16, 2022

5.0

Great venue

Pros

It worked with ease. Good quality voice and picture quality.

Cons

Nothing to complain about, easy to use and navigate

Review Source

JN

Jeremiah N.  
Insurance  
Insurance  
Used the software for: I used a free trial

### "Great work on this app"

February 19, 2024

5.0

Pros

Amazing and very very easy to use. I enjoyed so the functions.

Cons

The survey has too many questions and the definition of ‘High’ or ‘Critical’ is confusing.

Review Source

LAR

Lee Ann R.  
nurse  
Hospital & Health Care  
Used the software for: 6-12 months

### "User friendly"

September 24, 2020

4.0

Overall experience has been good

Pros

User friendly, easy to navigate, customer service is responsive

Cons

New software is always challenging, thankfully this is user friendly

Review Source

TA

Teresa A.  
Physician Assistant  
Hospital & Health Care  
Used the software for: 6-12 months

### "Use Mend!"

July 13, 2021

5.0

Excellent. User friendly and useful during COVID.

Pros

This software was critical for us to remain in contact with patients during COVID. It is very easy to use and we have had continued success with patient follow up in various situations. It has made healthcare more convenient for several of our patients. I highly recommend this program.

Cons

Occasional connection issues. Some calls will drop and some callers will not be able to connect. Could be user failure or access related.

Review Source

VR

Verified Reviewer  
Utilization Review  
Hospital & Health Care  
Used the software for: Less than 6 months

### "A Work in Progress "

February 8, 2019

5.0

Integrating Mend with admissions was a nightmare, not only because of the novelty of a new system, but the unintuitive design.

Pros

Quality and potential. The idea of Mend and the look and feel is great, but the execution leaves much to be desired.

Cons

Execution, not easy to navigate, not intuitive, poorly designed

Review Source

Response from Mend VIP

March 19, 2019

This was a one-off custom project that is not Web based. It is not representative of the product, hence the wrong product is being reviewed here. The customer also prevented us from going live so it was never used in a production setting for an accurate review or assessment to be made.

AM

Abbi M.  
Payroll Analyst  
Insurance  
Used the software for: 6-12 months

### "My first trip to Mend"

October 31, 2021

5.0

Great! Thanks so much!

Pros

Originally I had the wrong phone number listed in the system, so did not get a text but was able to update it and they immediately contacted me at the next available moment.

Cons

Not really easy to navigate when you're not feeling good, but that is OK. Also, coulcn't access my old/original Zoom account and had to set up a new one.

Review Source

EJ

Emily J.  
School Based Mental Health Therapist  
Mental Health Care  
Used the software for: 6-12 months

### "Telehealth Platform"

September 24, 2020

4.0

Pros

I really like the ease of scheduling and the reminders it automatically sends.

Cons

Sometimes the software is glitchy and freezes up which frustrates clients.

Review Source

AW

Aiyana W.  
Medical Assistant  
Hospital & Health Care  
Used the software for: 6-12 months

### "Very good product"

September 25, 2020

5.0

Pros

Very easy to use and good video quality.

Cons

Sometimes it is hard to find patients and it'll check them out the minute we click out of the video.

Review Source

SC

Selina C.  
Resident Manager  
Commercial Real Estate  
Used the software for: Less than 6 months

### "Telegraphy Review"

May 12, 2022

5.0

I enjoy using the mend application and find it very user friendly and have had a positive experience with my therapist

Pros

That the mend application is user friendly and does not gliche

Cons

At this time I do not have any cons to report.

Review Source

MS

Matthew S.  
Chief Medical Officer  
Medical Practice  
Used the software for: I used a free trial

### "Unprofessional salesperson"

September 17, 2021

1.0

representative called me before the meeting, told me she would be on in 5 minutes, and they never went to the meeting room. She doesn't answer her direct #. THere is no way to get a live person on the phone Hi Matthew, You’re all set to meet with \[SENSITIVE CONTENT\]. Here are the important details: What: 30-minute Meeting Who: \[SENSITIVE CONTENT\] When: \[SENSITIVE CONTENT\] Change your mind?

Cons

salesperson was unprofessional and bailed on her meeting with me

Review Source

SP

Saravanephiriyaa P.  
Health Coach  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "UPIC Whole Health Telehealth"

September 24, 2020

3.0

Overall it has been better. Hope gets way better

Pros

Ability to send information to members and co workers on the same platform , chat box during a constant sending text messages simultaneously.

Cons

The connectivity which has been inconsistent. It makes the service that i deliver less quality and gets cl7ebt frustrated.

Review Source

Response from Mend VIP

September 25, 2020

Saravanephiriyaa, we are so grateful for your feedback. We have made several recommendations to improve consistency considering that your visit are longer than average. We hope to be able to move forward with all of our recommendations.

CF

Charles F.  
Retired Truck Driver  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "It works "

October 17, 2022

5.0

Pros

Easy to communicate with Nurse Practitioner 👍

Cons

It was ALL good very effective very easy to communicate with the Nurse Practitioner. Made it easy to give and receive information

Review Source

BR

Bryan R.  
Scaffold builder  
Construction  
Used the software for: Less than 6 months

### "Nice service"

February 3, 2024

5.0

Pros

I like they help and they have someone to translate

Cons

None. I like everything they are professional

Review Source

MJ

Michael J.  
Owner/Operator  
Automotive  
Used the software for: 2+ years

### "Great place "

January 19, 2023

5.0

Great

Pros

Easy to use the product. Would recommend.

Cons

Nothing it was a great experience and product.

Review Source

SH

Starlandria H.  
Staff Accountant  
Accounting  
Used the software for: 1-2 years

### "Excellent Service"

May 18, 2023

5.0

Excellent and convenient service. Very quick, providers are professional and thorough in their assessments. I have recommended this service to family and friends continuously over the last couple of years.

Pros

Quick & convenienct service

Cons

nothing

Review Source

MP

Michael P.  
Retired  
Military  
Used the software for: I used a free trial

### "Overall excellent experience"

August 12, 2021

5.0

For what I used it for, and using it for the first time, it was a success!

Pros

As a user, I used this software for a audio/video connection with the Matrix Medical Network. Exceptional technical support was provided to help me through using Chrome for its set up and use.

Cons

The software worked well with Chrome. As I don't normally use Chrome, it took me about thirty minutes to adjust my desktop to pass the connectivity testing. But once the adjustments were made the software and connection worked well.

Review Source

aS

alisha S.  
front desk  
Hospital & Health Care  
Used the software for: 6-12 months

### "useing mend "

September 24, 2020

5.0

Pros

its easy to access on any device , simple and to the point

Cons

so far for me i have not came across any cons as far as mend stand

Review Source

VR

Verified Reviewer  
Medical Director  
Medical Practice  
Used the software for: Less than 6 months

### "Excellent software. HIPPA compliant"

November 22, 2021

5.0

Pros

Easy to use. Easy to register, no software to download

Cons

I have not had any issues with this service

Review Source

AL

Austin L.  
Evs attendant II  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Medication"

February 13, 2024

5.0

Pros

convenient service and professionalism and great video quality

Cons

I cant think of anything I did not like

Review Source

KM

Kathy M.  
Clerical Coordinator  
Hospital & Health Care  
Used the software for: 6-12 months

### "Mend Survey"

September 29, 2020

5.0

Very Good

Pros

Easy to use and easy to learn not set up user friendly.

Cons

No cons easy to use and user friendly and easy to make appt.

Review Source

MLP

Mary Lou P.  
COO  
Program Development  
Used the software for: I used a free trial

### "Good Experience with Mend"

December 15, 2023

5.0

Excellent. The nurse was friendly, professional and knowledgeable.

Pros

The Telehealth feature meeting with the nurse.

Cons

The telehealth link for the waiting room did not work at first

Review Source

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