# Page 22 | Mend Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 22 - Is Mend the right Telemedicine solution for you? Explore 920 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/165634/Mend-App/reviews

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Mend

4.6 (920)

[View alternatives](https://www.capterra.com/p/165634/Mend-App/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 22 - Reviews of Mend

## Showing most helpful reviews

Showing 526-550 of 920 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JB

Jacquelyn B.  
Mental Health Therapist  
Mental Health Care  
Used the software for: 6-12 months

### "User Friendly "

September 29, 2020

4.0

Pros

The software is user friendly and easy to use.

Cons

Connection issues for patients, poor connection if wifi is not strong.

Review Source

VR

Verified Reviewer  
Virtual Health Analyst  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Transferred our Clinic Operations to TelezecareMD"

April 27, 2022

3.0

Telemedicine with Appoitnemnt scheduling was trying to be solved.

Pros

Initially used free version gave some problems moved to the clinic version with EHR integration, Security features were never clear if meeting industry standards.

Cons

Moving to a Digital health partner changes a lot of stuff, wasn't worthy of the experience.

Reason for choosing Mend

Choose TelezecareMD after use of Mend

Review Source

AP

Alpesh P.  
IT Support Admin  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great product"

February 5, 2019

5.0

Pros

The ease of usage was very good. We don't have any complain with our centers about Mend.

Cons

I don't think theirs anything bad I can say about this product.

Review Source

GC

Gloria C.  
Care Coordination  
Medical Practice  
Used the software for: 1-2 years

### "Not the most user friendly on the scheduling part "

February 5, 2019

3.0

It is beneficial to conduct quick check in's for patients who have difficulty getting to our office, however it has not been easy arranging the scheduling aspect.

Pros

It's very convenient to have for patients and providers

Cons

The scheduling piece of it is not as user friendly.

Review Source

Response from Mend VIP

February 7, 2019

Thank you for the review, we really appreciate it. We believe in the mission of Grace Medical Home and will continue to donate our services at no cost to the organization to help those in need. We will reach out and get your feedback to see if we can improve the scheduling ease of use for you. Patient self-scheduling is also available :).

SMGH

S. Mary Gretchen H.  
physician  
Medical Practice  
Used the software for: 6-12 months

### "Flexible use"

September 25, 2020

5.0

Pros

Allows me to securely visit with patients via telemedicine, and they can use a phone or PC/laptop. Also, I teach a class to some patients, and it allows me to share my screen with them so I can show them a slide presentation.

Cons

It serves my needs without too many glitches, but sometimes there is problem with connection, which may be on the patient's end, but it's not clear. That is not often, and usually it is the patient's WiFi connection that limits it.

Review Source

SM

Seth M.  
MD  
Medical Practice  
Used the software for: 6-12 months

### "Very happy with Mend"

September 24, 2020

5.0

Fairly seemless

Pros

Ease of use. Video good quality. Able to email patients

Cons

Customer support. Slow search for email.

Review Source

BH

Bruce H.  
President Ower  
Entertainment  
Used the software for: I used a free trial

### "What is it?"

August 3, 2023

5.0

I think it's useful for information and updating my information.

Pros

I like how easy it is to use. The human O spoke with wad clear with his questions.

Cons

The conversation was understandable. The speaker was very good at keeping on track.

Review Source

FG

Francesca G.  
Medical Assistant  
Medical Practice  
Used the software for: 6-12 months

### "Review"

September 30, 2020

4.0

Pros

We can see patients without being with them physically

Cons

Sometimes we have to made the chart manually

Review Source

LM

Lynn M.  
LPN  
Medical Practice  
Used the software for: Less than 6 months

### "Mend"

February 22, 2019

5.0

It's been Very well once we get the bugs worked out. If you work with it everyday its pretty easily and fun!

Pros

once you get the hang of scheduling its pretty easily!

Cons

putting in for a child under the parents names, gets kinda confusing sometimes

Review Source

Response from Mend VIP

February 26, 2019

Awesome feedback! A communication platform is slightly different for kids. Government regulations under COPPA and other laws like the federal E-sign Act mean that parents need to control a child's account. In an EHR, the patient never has access so you can load anyone of any age anytime. When you have documents and appointments being pushed out to patients, minors have to be handled a little differently. Fortunately, we're well versed in those areas and help customers navigate all the laws to setup a successful patient engagement strategy.

DM

Daniel M.  
Self Employed  
Construction  
Used the software for: I used a free trial

### "Life Insurance Medical assesment"

November 19, 2022

5.0

it was ok, product did what it needed to do

Pros

video conference went well i do not have much else to say

Cons

all good i do not have much else to say

Review Source

AC

Angelica C.  
Supervisor  
  
Used the software for: 6-12 months

### "The program is very user friendly and extremely easy to navigate through."

August 29, 2017

5.0

Pros

Very easy executing tasks, automatic reminders sent to patients and sessions never time out. Customer Support is always available to troubleshoot any problems or issues that occur.

Cons

The only thing that I could say that I like least about the software is that it wasn't available sooner.

Review Source

KH

Kaytlyn H.  
Care Coordinator  
Hospital & Health Care  
Used the software for: 1-2 years

### "Mend"

September 24, 2020

5.0

Pros

I like the fact that it is simple to navigate. It did not take much training for me to be able to know what I needed to know.

Cons

With me not using it every single day like some may, I do not have any dislikes. It is simple enough for anyone to navigate. It is user friendly in my opinion.

Review Source

TS

Tracy S.  
Chief Administrative Officer  
Computer & Network Security  
Used the software for: Less than 6 months

### "Very Nice Product to Use"

May 1, 2023

5.0

Pros

I've used this produce as a patient with my doctors and sound, video everything is easy to use and transfer between doctors and other staff appears seamless.

Cons

The first time I had to use this it was confusing that the link was in my text reminder message. It would be nice if there was an option to save to my calendar since I use that all the time for my appointments. If I get alot off texts it gets buried. I knew the drill the 2nd time and it was a lot easier.

Review Source

PZ

Patti Z.  
retired  
Education Management  
Used the software for: Less than 6 months

### "Love it"

June 27, 2023

4.0

really good

Pros

i’m court ordered to take Alcohol classes following a DWAI. i love being able to sit at home and doing classes instead of having to go somewhere!

Cons

once in awhile i have trouble logging on but i think it’s more because of my phone than the system

Review Source

NH

Nina H.  
Waitress  
Food & Beverages  
Used the software for: Less than 6 months

### "5 stars"

December 6, 2022

5.0

Pros

Very convenient, the doctor was very kind and knowledgeable.

Cons

N/a the appointment ran very smoothly. I would highly recommend for those who are limited to mobility.

Review Source

CG

Carrie G.  
Operations Manager and Field Crew Leader  
Environmental Services  
Used the software for: Less than 6 months

### "Perfect for Therapy"

April 20, 2023

5.0

Pros

Its simple and easy to connect to my telehealth calls via the web-link, and calls are always clear. I have multiple doctors appoints every week and really appreciate the text message notifications multiple days ahead to remind me of my upcoming appointment.

Cons

n/a

Review Source

PM

Patricia M.  
Retired School District Superintendentt  
Education Management  
Used the software for: Less than 6 months

### "Health Home Visit with \[sensitive content hidden\]"

July 11, 2023

5.0

Pros

\[sensitive content hidden\] was professional and pleasant and asked thorough questions regarding my present and past medical history including medications, hospitalizations, therapy, exercising, heart, kidney, and bladder functions, covid and boosters, blood pressure, wight and height to name many but not all that we discussed.

Cons

The appointment was scheduled for 6:00 pm but no link was received until 6:35 after a call from \[sensitive content hidden\].

Review Source

JH

Josh H.  
NP  
Hospital & Health Care  
Used the software for: 1-2 years

### "Good and bad of Mend"

February 9, 2019

4.0

Pros

Seeing patients name and linking to their code.

Cons

Sometimes it goes in and out of patients charts and does not accurately calculate timed visits.

Review Source

Response from Mend VIP

February 11, 2019

Thank you. Not sure what you mean about the patient chart since that would be in the EHR. We'll reach out to find out more and see if we can help!

JR

Johanne R.  
Certified Medical Assistant  
Medical Practice  
Used the software for: 1-2 years

### "Using Mend was easy."

November 9, 2021

5.0

It has been a great program to use compared to the prior one we tried first.

Pros

You can text links for their video visit directly to patient within Mend.

Cons

I struggled with helping elderly patient use program, it would disconnect patient if they where using their cell device which would complicate things for the elderly.

Review Source

SD

Sherline D.  
Physician  
Environmental Services  
Used the software for: Less than 6 months

### "Great "

June 25, 2023

5.0

Excellent

Pros

Easy and helpful. Addressed my concerns.

Cons

Nothing. Everything N was great Would use again

Review Source

AS

Angela S.  
Counselor  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Mend Review"

September 24, 2020

3.0

Pros

I like that it's fairly easy to use. That as a user I can logon and click on the video link. Customer service/technical support has always been very helpful and professional.

Cons

When a client is using their cell phone to access the link there is often echoing/feedback or the video freezes up. Many times during a session I've had to refresh the page for the client to better be able to see and hear me.

Review Source

MS

Maximilian S.  
Retired Dr. Ph.D.  
Government Relations  
Used the software for: 1-2 years

### "Tele Health Visit with \[SENSITIVE CONTENT\]"

January 20, 2022

5.0

Accurate

Pros

It is extremly easy to use. I have used it on my phone, Ipad, Tablet and computer. Always worked very well.

Cons

It is very user Friendly. Pictures are clear and voice are very clear. Saves lots of time.

Review Source

RM

Rudy M.  
Border  
Law Enforcement  
Used the software for: 1-2 years

### "Great therapy "

June 22, 2023

5.0

Thanks for facilitating this. I really needed it.

Pros

My therapist is exceptionally well at what she does. Got me out of depression.

Cons

I would like a conventional setting. But this has been convenient. I’m not sure if I would have participated this much. So I do appreciated this form for now.

Review Source

MC

Marybeth C.  
Grill Room  
Restaurants  
Used the software for: 1-2 years

### "PLEASED WITH VISIT"

December 15, 2023

5.0

Pros

THE INTERVIEWER FOR MY YEARLY VISIT WAS EXCELLENT. HER NAME WAS \[sensitive content hidden\]

Cons

THERE WAS NOTHING THAT I CAN SAY I DID NOT LIKE ABOUT THIS TELEVISIT

Review Source

MP

Millicent P.  
Service Associate  
Food & Beverages  
Used the software for: I used a free trial

### "Excellent product"

October 19, 2023

5.0

Positive experience

Pros

Easy access to provider quality time for interview

Cons

None never used it before. Enjoyed the experience

Review Source

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