# Page 3 | Mend Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Mend the right Telemedicine solution for you? Explore 920 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/165634/Mend-App/reviews

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Mend

4.6 (920)

[View alternatives](https://www.capterra.com/p/165634/Mend-App/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Mend

## Showing most helpful reviews

Showing 51-75 of 920 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CP

Carmen P.  
Retail  
Retail  
Used the software for: 6-12 months

### "Very Convenient"

April 7, 2025

5.0

It works amazing for me 95% of the time.

Pros

It’s easy to use and it helps for when I can’t come in.

Cons

Sometimes the connection can be a kitty spotty.

Review Source

DF

Doris F.  
NA  
Accounting  
Used the software for: 6-12 months

### "Prompt, quality customer service."

March 7, 2025

5.0

Excellent caring and customer service…..

Pros

Detailed answers to my questions. Polite and probed for additional details.

Cons

Checking connectivity prior to appointment.

Review Source

AH

Ashley H.  
Political affairs  
Non-Profit Organization Management  
Used the software for: I used a free trial

### "Great experience"

February 17, 2025

5.0

Pros

The provider was so calm and understanding

Cons

Many forms asking the same exact thing which was frustrating

Review Source

AW

Audrey W.  
Accountant  
Education Management  
Used the software for: 6-12 months

### "Traveling Experience "

March 13, 2025

5.0

Happy with my experience with our provider. Definitely will use again in the future when traveling.

Pros

The provider was very helpful and communicated very well.

Cons

I enjoyed my Mend appt. There is nothing to report.

Review Source

GS

Gerardo S.  
Teacher  
Individual & Family Services  
Used the software for: Less than 6 months

### "Great Telehealth call."

February 27, 2025

5.0

Always a great experience even when you feel bad.

Pros

\[sensitive content hidden\] is very thorough. He was kind and very knowledgeable.

Cons

None I always get great help when I log into the system.

Review Source

LM

Linda M.  
Student  
Information Technology and Services  
Used the software for: Less than 6 months

### "A Very Healthy Space"

January 13, 2025

5.0

Wonderful therapist that Truly Listens! I Feel Heard and am getting the Help I Need to Better Heal myself

Pros

My therapist really truly listen to what I had to say and gave me coping mechanisms that have helped

Cons

There’s not much to not like period but I think if I had anything it might be changing my time to an earlier time. more flexibility

Review Source

JG

Jacob G.  
Child nutrition warehouse  
Warehousing  
Used the software for: 6-12 months

### "Ct scan results "

March 28, 2025

5.0

Easy to get in and all questions were answered

Pros

The way she explained everything on that my ct scan

Cons

Nothing she explained everything clearly

Review Source

JD

Jacob D.  
Food runner  
Hospitality  
Used the software for: 6-12 months

### "Works well, ui could be improved"

February 14, 2025

5.0

Works well for what is needed, connection quality is better than I've experienced in Teladoc

Pros

Simple to use experience, video and connection quality was seamless

Cons

Full-screen in landscape mode didn't work properly, through the web page on chrome

Review Source

AR

Alicia R.  
International FO Asst  
Medical Practice  
Used the software for: Less than 6 months

### "Next Level Rocks! "

February 4, 2025

5.0

It has been a great experience from day one.

Pros

I scheduled a virtual appointment for a yearly physical with Leigh Anna Hutchinson. She is awesome. She ordered bloodwork for which I went to the Garden Oaks Next Level clinic. Everyone there was very nice and the office was very clean. I had my virtual appointment today for my blood work results and again I was very pleased with \[sensitive content hidden\]. I would definitely recommend ans rate it 5+ stars. I’m so happy my employer offered this benefit to us.

Cons

I have no complaints about the facility or personnel.

Review Source

SM

Shawna M.  
None  
Mental Health Care  
Used the software for: 1-2 years

### "5 star just so good as an app very easy tonuse, easy instructions overall a very good experience, to have with your physician in realtime. "

October 31, 2024

5.0

Good experience i like how easy it is to use an communication with ur physician. I like how it has easy steps to follow. An saves some information privately

Pros

Its easy too use very helpful. Easy to speak with yout physician and nice to talk an see someone in real time. Not just a recorderd or prerecorderd video.

Cons

I dont like the video at beginning where it repeats same info. I also understand that some edlery may need itr r epeated if they know how to use it.

Review Source

JK

Joshua K.  
Currently unemployed  
Apparel & Fashion  
Used the software for: 1-2 years

### "Overall review"

October 1, 2024

5.0

Highly recommend \[sensitive content hidden\] Amazing guy

Pros

\[sensitive content hidden\] moral and social values. He’s also very understanding of almost any situation regarding personal or professional. Love him like my second dad. Keep up the great work dude you always seem to find a way to uplift me when I’m obviously feeling down. Love it. Thank you and the team so much

Cons

That I can’t see yall daily, sometimes I wish I had yall on speed dial haha

Review Source

AC

Admir C.  
Driver  
Automotive  
Used the software for: 2+ years

### "My honest and objective review of Mend"

October 2, 2024

4.0

It was great this time around. Once I had an audio issue because someone called in the middle of my session. But maybe that was a mistake on my end. I'm not sure.

Pros

Easy to use. The link I got and clicked on guided me step by step which was a relief.

Cons

Connection worried me. Sometimes the bars would go from full green to two red and even one red so it worried me that there will be some audio issues.

Review Source

MV

Michael V.  
Peer Counselor  
Civic & Social Organization  
Used the software for: I used a free trial

### "Great Experience "

December 20, 2024

5.0

Pros

Very easy. Nurse Practitioner made me feel very comfortable

Cons

There was nothing i did not like about the video call

Review Source

AF

Alec F.  
Line Cook  
Restaurants  
Used the software for: Less than 6 months

### "Nice dude yeah"

March 20, 2025

5.0

I get a text letting me know my appointment is soon. I log on, wait for a very short period with interesting videos to choose from while I wait, then get to do a normal visit just as I would if I were actually in the hospital.

Pros

It's fast, easy, efficient. I feel like it's a good thing for people who don't need to or cannot make a hospital visit.

Cons

No problems at all. No cons for me about mend.

Review Source

VZ

Vera Z.  
NA  
Individual & Family Services  
Used the software for: Less than 6 months

### "Wonderful experience "

December 18, 2024

5.0

Very easy to communicate, \[sensitive content hidden\] helped me with tools to manage my emotions.

Pros

It was easy to communicate with Therapist. I felt very comfortable.

Cons

Can’t find anything that I did not like.

Review Source

KB

Kevin B.  
CTM  
Education Management  
Used the software for: I used a free trial

### "Prime Experience "

December 18, 2024

5.0

Great experience. I felt a sense of calm from her recommendations

Pros

Knowledge and willingness to listen. I respect that she suggested and ID immediately.

Cons

I have nothing negative to say. She covered all questions and concerns.

Review Source

RS

Rob S.  
Principal Software Engineer  
Computer Software  
Used the software for: I used a free trial

### "Easy & Convenient Way to Take Care of My Medical Issue"

February 10, 2025

5.0

I spoke with two very friendly people who showed in interest in my particular issue and they paid attention to details. No technical issues at all during the visit. Very happy with the outcome.

Pros

Very easy to use and convenient in that I could take care of my issue from my home.

Cons

The wait to see the PA from my booked time was a little long but still reasonable

Review Source

WA

Wendy A.  
Teacher  
Education Management  
Used the software for: Less than 6 months

### "Everyone can feel Mend-ed"

February 11, 2025

5.0

I am very pleased with my counselor! I always feel heard and leave my sessions uplifted and ready to move forward in power.

Pros

I needed to speak to someone during a very difficult time. Mend connected me to my counselor quickly so I could get help.

Cons

I have not found any fault in my care plan.

Review Source

MS

Melissa S.  
Director  
Alternative Medicine  
Used the software for: I used a free trial

### "Feeling cared for"

February 27, 2025

5.0

Very good communication, intelligent interviewer.

Pros

Feeling cared for, deserving of a health care provider’s interest.

Cons

Being reminded of some hard times, recent loss of a loved one.

Review Source

MD

Michael D.  
Superintendent  
Oil & Energy  
Used the software for: 1-2 years

### "Tela visit "

December 5, 2024

5.0

Pros

Very convenient and the provider was very helpful

Cons

None as of now its a convenient system to use

Review Source

DC

Devi C.  
Administration  
Education Management  
Used the software for: 1-2 years

### "Does not apply "

November 26, 2024

5.0

Friendly and professional medical provider

Pros

The personal care, attentiveness, and easy access to medical care in a timely manner

Cons

There is nothing at the moment to review

Review Source

PM

Pam M.  
Retired  
Insurance  
Used the software for: I used a free trial

### "Excellent Health Review"

April 1, 2025

5.0

Excellent experience. Very thorough with health questions and offered to contact cardiologist for me. Physician I spoke with had definitely reviewed my info and was prepared to talk with me!

Pros

The doctor was fantastic..very through and caring!

Cons

Nothing! I appreciate that I was allowed to do online versus house call as I have 2 yaooy dogs!

Review Source

SA

Stephen A.  
Funeral Director  
Human Resources  
Used the software for: 6-12 months

### "Excellent Service"

December 1, 2024

5.0

Was promot, timely, quick, and the staff actually LISTENED

Pros

Very efficie t and patient friendly. Great staff!

Cons

I have no criticizms. Could not have asked for a better experience

Review Source

CE

Christina E.  
Music Teacher  
Education Management  
Used the software for: 1-2 years

### "Excellent Customer Care"

November 16, 2024

5.0

The overall customer care and ease of usage was great.

Pros

I like the personal care from the professional.

Cons

I did not have a problem with anything concerning the visit.

Review Source

FG

Fred G.  
Owner  
Building Materials  
Used the software for: 1-2 years

### "Satisfied with Mend "

October 29, 2024

5.0

Excellent communication and a very relaxed atmosphere. Ease of use a plus to my experience

Pros

Professional and friendly environment, ability to communicate is very easy

Cons

Nothing I can think of that I didn’t like about my visit

Review Source

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