# Page 4 | Mend Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Mend the right Telemedicine solution for you? Explore 920 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/165634/Mend-App/reviews

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Mend

4.6 (920)

[View alternatives](https://www.capterra.com/p/165634/Mend-App/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of Mend

## Showing most helpful reviews

Showing 76-100 of 920 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MH

Moni H.  
Teacher  
Education Management  
Used the software for: Less than 6 months

### "Get in/get out while at work."

February 5, 2025

4.0

My overal experience was good. Mend was efficient, professional, asked about my concerns, and answered all my questions with kindness.

Pros

Kept me on point, covering all basis, and listened for any concerns.

Cons

He initially was rushing me, but only because i had only 40 minutes. I didnt know this initially.

Review Source

AH

Anissa H.  
NA  
Medical Practice  
Used the software for: I used a free trial

### "Comfortable and Convenient "

February 27, 2025

5.0

Natalie was very kind, gentle and understanding. She actually treated me as a human being, which is very refreshing and appreciated. I didn't leave feeling overwhelmed nor upset from feeling judge. My overall experience was very engaging, straight-forward and convenient for me.

Pros

I really enjoyed talking to my NP Natalie. She helped me go through every thing and to understand what the issues were, why the meds were needed and what I could speak to my doctor about.

Cons

I had no cons with Natalie, she made me feel very comfortable.

Review Source

LS

Larry S.  
Project Manager  
Investment Management  
Used the software for: I used a free trial

### "Pleasantly Surprised."

March 11, 2025

5.0

It was good, and better than I expected. This is a better option than driving to an appointment if testing is not needed.

Pros

I feel that I got the doctor's attention more so than in an office visit in which the doctor is hurrying from exam room to exam room. She did not seem to be in a hurry, and I felt that she really listened to me.

Cons

I'm struggling to come up with a negative.

Review Source

TL

Tracy L.  
Office Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Informative & Knowledgeable medical review"

March 3, 2025

5.0

I really enjoyed my nurse. Very knowledgeable and shows concern.

Pros

The nurse were very informative about my health issues. She gave me great pointers regarding my health

Cons

Did not have any concerns. My nurse were very knowledgeable and helpful with my medical issue

Review Source

PS

Precious S.  
Recovery Support Specialist  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Thanks Alot!"

November 27, 2024

5.0

I really like this service. The test prior to the appointment let me know my device was working. I am very pleased and highly recommend

Pros

Convenient. Good customer service. Highly recommend

Cons

I dont have something i least liked. This is a good product that makes it easy especially for the working person

Review Source

BT

Blanca T.  
librarian  
Education Management  
Used the software for: 6-12 months

### "Mend Review "

September 27, 2024

5.0

It's been a game changer when it comes to visiting with a doctor and has caused less stress.

Pros

I appreciate how time efficient Mend is. I enjoyed hearing about my test results through a Zoom like conference.

Cons

My microphone wasn't working, which is odd because it worked with everything else that needs a microphone.

Review Source

EB

Elizabeth B.  
Teacher  
Education Management  
Used the software for: Less than 6 months

### "Good First Experience"

January 28, 2025

5.0

It was easy to make an appointment after work. I signed in, visited with a medical professional. Took care of what I needed and finished up in less than 20 minutes.

Pros

Extended hours for a virtual visit. I was able to make a quick appointment to request a prescription refill, right from home, after work.

Cons

I can't think of any cons at this time. n/a

Review Source

NM

Norman M.  
Facilities Services Coordinator  
Construction  
Used the software for: Less than 6 months

### "1st Session"

November 5, 2024

5.0

Great so far. Just the beginning. I gave \[sensitive content hidden\] a lot of background about what I am trying to resolve and the future outcome.

Pros

So far so good! 1st session. Easy to sign on and the same time next week which is great for my schedule and convenient.

Cons

Nothing so far about what we spoke about tonight. Next week we can ask more questions of each other on how this works and see some solid results.

Review Source

NB

Nicoletta B.  
Hospitality Assistant  
Food & Beverages  
Used the software for: I used a free trial

### "Will consider using again"

March 22, 2025

5.0

Great and helpful, kind and easy-to-follow staff members.

Pros

Quick and easy, sweet staff, and interesting TED Talks while you wait.

Cons

The connection bars making you think the videocall won’t work when it ends up working.

Review Source

AG

Alexander G.  
Manager  
Automotive  
Used the software for: I used a free trial

### "Health and diet "

September 7, 2024

5.0

She gave me a lot of examples on what can I do or not.

Pros

She was very knowledgeable and attended to all my questions.

Cons

Overall everything was good. She always asked me questions and between the conversations

Review Source

SC

Susan C.  
Assistant Chair of Biosciences  
Higher Education  
Used the software for: Less than 6 months

### "Good online alternative when you need to see a physician same day"

January 8, 2025

5.0

Very good; both representatives were pleasant, professional and expedient.

Pros

I couldn't get an appointment with my primary care physician until tomorrow and I have a UTI that is preventing me from getting a good night's sleep. It was a great alternative to have a video appointment today so I could get started on my medical regimen.

Cons

Nothing much - the appointment time isn't spot on, but I was contacted by a medical assistant within 10 minutes and saw the physician about 5 minutes later.

Review Source

GI

Glenn I.  
na  
Hospital & Health Care  
Used the software for: 6-12 months

### "Frequent User"

December 11, 2024

5.0

seamless connection, good video & audio everytime

Pros

quick & easy connect, always works well.

Cons

all good, no complaints anytime I use it

Review Source

BC

Bruce C.  
Teacher  
E-Learning  
Used the software for: Less than 6 months

### "Thank you dor taking the time"

April 7, 2025

5.0

Very pleasant all around. Ofan was a master of his craft

Pros

Very knowledgeable. Explained throughly and in simple terms that i could understand.

Cons

No cons to write. I have a good experience

Review Source

DV

David V.  
Delivery driver  
Package/Freight Delivery  
Used the software for: I used a free trial

### "No waiting"

February 6, 2025

5.0

I just liked that i didn't have to leave the house to see a doctor.

Pros

That i didn't have to wait a long time to be seen from the doctor.

Cons

There was nothing that i did not like about mend.

Review Source

EA

Eileen A.  
Professor  
Accounting  
Used the software for: I used a free trial

### "Very Positive First Experience"

December 2, 2024

5.0

Very positive. The nurse practitioner was very thorough and the coach explained things very well.

Pros

The application was easy to use and I enjoyed the session.

Cons

The internet was spotty but probably not a Mend issue.

Review Source

GB

Gerard B.  
Attorney  
Legal Services  
Used the software for: 2+ years

### "Many Thanks to Mend and \[sensitive content hidden\]"

August 22, 2024

5.0

Bumpy at first, but after settling into your system and finding a practitioner who is clearly taking care of me has been magic.

Pros

The continuity with \[sensitive content hidden\] has been very helpful. I am finding her to be an excellent practitioner and I am very grateful for her approach to my medication management and general wellbeing.

Cons

Honestly, I am so grateful for this assistance, I have no complaints. I don't even know how I would or could improve this service at present. Thank you, thank you, thank you.

Review Source

AN

Alicia N.  
Forklift operator  
Machinery  
Used the software for: Less than 6 months

### "Awesome, love it!"

March 27, 2025

5.0

Great service! I like there are videos while you are waiting.

Pros

Accessibility and being able to see my provider whenever, especially when working a full time job.

Cons

Nothing at all i would change on this platform

Review Source

MP

Maegen P.  
Server  
Hospitality  
Used the software for: Less than 6 months

### "Good experience "

February 12, 2025

5.0

Very good and friendly. Hardly any wait time.

Pros

Very fast and easy. No wait. Answered and asked all my questions

Cons

Nothing. Everyone and everything was great.

Review Source

AF

Avery F.  
Paralegal  
Law Practice  
Used the software for: Less than 6 months

### "Highly Recommend!"

February 13, 2025

5.0

Pros

It was very easy to navigate and I was able to get in and out in under 20 minutes which is exactly what I needed.

Cons

I did not have any issues with Mend, I am glad I was able to see my PCP from home even though I am out of the state!

Review Source

CS

Cordell S.  
Psych patient  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "All stars for doctor appointment "

November 18, 2024

5.0

Overall I highly recommend this service.

Pros

The sound quality is amazing. Also got put in with my provider with minimal delay.

Cons

The sound quality is amazing. It was crystal clear and no feedback

Review Source

ML

Mary L.  
Writer  
Writing and Editing  
Used the software for: Less than 6 months

### "Amazing & Friendly"

April 13, 2025

5.0

Everyone was super friendly kind &caring

Pros

PA was wonderful super kind & friendly 💯

Cons

Nothing at all to complain about tyvm!!!

Review Source

AS

August S.  
Mobile Notary  
Legal Services  
Used the software for: 6-12 months

### "Thank you \[sensitive content hidden\] and Mend."

August 29, 2024

5.0

Incredibly effective help by world class, caring health care providers.

Pros

I like being able to have an appointment wherever I happen to be at that moment; in the car, at home, etc. Also my provider \[sensitive content hidden\] is incredible at what she does. In my opinion, getting to work with someone who cares as deeply about her patients as \[sensitive content hidden\] does has been a life-changing experience for me. I would recommend \[sensitive content hidden\] to anyone who might be seeking help in this way.

Cons

I cant think of a single thing about this service that I would change.

Review Source

JZ

Julieth Z.  
Health  
Hospital & Health Care  
Used the software for: 1-2 years

### "Would recommend!"

October 4, 2024

5.0

Pros

Easy and convenient. GUI is easy to navigate.

Cons

Sometimes the telehealth appointments don’t sync.

Review Source

DS

Delon S.  
Flagger and general labor  
Construction  
Used the software for: 6-12 months

### "My great day admined featuring Delon"

February 19, 2025

5.0

I feel they asked a lot of questions that they needed the answer to.

Pros

The ladybi met with seemed nice and knowledgeable

Cons

I didnt like all the questions provided to me I needed a break

Review Source

VO

Vibeke O.  
Patient  
Hospital & Health Care  
Used the software for: I used a free trial

### "Thank you!"

February 17, 2025

5.0

I have been so pleased with the healthcare I am getting, and how everything is explained so thoroughly.

Pros

I was so thankful for this call, Nicole's friendliness and how thorough she was.

Cons

It is hard to think of anything negative when I was so pleased and thankful.

Review Source

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