# Page 6 | Mend Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Mend the right Telemedicine solution for you? Explore 920 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/165634/Mend-App/reviews

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Mend

4.6 (920)

[View alternatives](https://www.capterra.com/p/165634/Mend-App/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 6 - Reviews of Mend

## Showing most helpful reviews

Showing 126-150 of 920 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DP

Deborah P.  
Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Excellent Care from Urgent Care on Lombard!"

October 26, 2024

5.0

I felt well taken care of. Staff was incredibly caring even though they were extremely busy. \[sensitive content hidden\] and I'm sorry I forgot the doctors name were very good to me. The wait was long but I don't see this as a problem after having worked in healthcare for 30 years. These caregivers work hard and made my 70th birthday weekend so much better. Thank you!

Pros

Mend is a great way to communicate virtually. Thank you

Cons

No cons. Urgent care is one of the best things about healthcare. I am so appreciative of those who work in this area. When I worked in healthcare, urgent care was just beginning. It is so useful when primary providers are not available. It also is such a good relief for the emergency room!!

Review Source

AS

Arletha S.  
None  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Great Website! "

March 4, 2025

5.0

Pros

The quality of the video was great and audio .

Cons

Nothing everything was fine. I was satisfied

Review Source

TS

Tate S.  
Subway  
Food & Beverages  
Used the software for: Less than 6 months

### "Simple and Excellent Visit"

December 3, 2024

5.0

It was a quick and simple video call and everything was explained

Pros

It was very quick and all my needs were met!

Cons

I have nothing bad to say, my experience was great

Review Source

TC

Trevion C.  
Detailing  
Automotive  
Used the software for: Less than 6 months

### "Great visit "

January 7, 2025

5.0

Pros

Very calm patient in ambitious to help with an smile

Cons

I have nothing bad or nothing I didn't like about mend

Review Source

AR

Andrew R.  
Medicare sales  
Insurance  
Used the software for: Less than 6 months

### "Medical Video Call"

December 11, 2024

5.0

Great Melanie and Moe were very helpful and knowledgeable

Pros

It was a thorough easy process. Melanie made this process so easy and joyful and would recommend family

Cons

Nothing was bad !!! It was very simple process

Review Source

LP

LaDonna P.  
Warehouse expeditor  
Warehousing  
Used the software for: Less than 6 months

### "Well woman review"

December 18, 2024

5.0

My virtual experience went with no complications everything was fine

Pros

She answered all my questions and help me set up the appointments

Cons

No dislikes it's nothing that I can speak that I didn't like with my experience

Review Source

TD

Travis D.  
Service Technician  
Mechanical or Industrial Engineering  
Used the software for: Less than 6 months

### "Excellent resource"

December 18, 2024

5.0

Pros

Easy to schedule and use. Answered all my questions and explained the different processes we needed, iltimately saving me time and money.

Cons

Can't really find any issue with the service or provider

Review Source

MG

Myrna G.  
Special Ed paraprofessional  
Education Management  
Used the software for: Less than 6 months

### "Test results "

February 10, 2025

5.0

Excellent services would do it again in a heart beat

Pros

Easy access and great communication with the Nurse Practitioner

Cons

I liked everything communication puntual

Review Source

CW

Christina W.  
HVAC technician  
Education Management  
Used the software for: 6-12 months

### "\[sensitive content hidden\] was awesome!"

September 16, 2024

5.0

Great we like you guys, in the neighberhood for more serious issues & telehealth for minor issues.

Pros

Quick & convenient same day appointment.

Cons

Need to get the app working again, I cant get my son on my profile.

Review Source

LP

Lezlyn P.  
Executive Relationship Coach  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "An awesome experience"

August 6, 2024

5.0

I love my overall experience with \[sensitive content hidden\] and the one that does my appointments sheeting up. They are very caring and very helpful. The doctors are amazing and caring.

Pros

\[sensitive content hidden\] was very caring and understanding. Love her concern for me.

Cons

Going to fast need to write down information down

Review Source

NS

Nichole S.  
Operations specialist  
Business Supplies and Equipment  
Used the software for: 6-12 months

### "Definitely recommend virtual visits"

September 25, 2024

5.0

My experience with mend is that it’s fast and efficient especially if you’re not feeling well being able to see a doctor without leaving your home is great.

Pros

What I like most about mend is the fact that I receive good care without having to leave my home and there’s almost no wait time

Cons

I have nothing bad to say about mend always have had a good experience

Review Source

TJ

TERRY J.  
VP Corporate Operations  
Construction  
Used the software for: 6-12 months

### "Happy Camper"

August 29, 2024

5.0

Great, no issues fast very thorough. The details and explanations were great.

Pros

Great for time and interaction. Very personable.

Cons

No issues. I enjoyed the interaction. All my concerns and questions were addressed.

Review Source

TF

Tavia F.  
None  
Writing and Editing  
Used the software for: Less than 6 months

### "Bravo, Northwell Health-GoHealth Urgent Care!"

September 21, 2024

4.0

Definitely worth it to get to the stellar tele-health care via video conference.

Pros

As I'm still experiencing symptoms, I hoped tele-health would work, and it was an excellent experience overall. The intake person and the doctor were both consummate professionals, thorough and clear while also being reassuring and kind. I felt heard and respected.

Cons

The interface was confusing, the various disclaimers were riddled with errors, and the registration process took far too long. None of this impacted the care that I received.

Review Source

BR

Brenda R.  
Was a secretary  
Government Relations  
Used the software for: I used a free trial

### "Positive session"

September 20, 2024

5.0

Overall it was good and supportive the social worker was knowledgeable and explained everything well.

Pros

Like getting out how I feel about surgery and talking to a social worker.

Cons

Nothing. I liked everything about it. Another good support

Review Source

CH

Christine H.  
Teacher  
Education Management  
Used the software for: Less than 6 months

### "Dr Visit 10/1/24"

October 1, 2024

5.0

Easy to connect ~ easy directions to join ~ friendly professional!

Pros

Quick and easy to connect to a provider.

Cons

nothing I can think of ~ all went easily

Review Source

VM

Victoria M.  
Reverend  
Religious Institutions  
Used the software for: Less than 6 months

### "Annual Check Up"

December 21, 2024

5.0

Very favorable. Was professionally scheduled, accurately timed, very thoroughly reviewed many health components and issues.

Pros

Easily accessed and promptly executed. Professional thorough interview.

Cons

Unbelievable amounts of reminders and links and calls to remind me of the upcoming appointment.

Review Source

WJ

Wayne J.  
Pantry Supervisor  
Non-Profit Organization Management  
Used the software for: I used a free trial

### "Simply easily "

July 29, 2024

5.0

No problems, easy to use and self explaining

Pros

Ease of use, application is so very easy to use.

Cons

Too easy, almost simple. Even a child could comprehend.

Review Source

JM

John M.  
Na  
Airlines/Aviation  
Used the software for: Less than 6 months

### "Positive experience "

February 2, 2025

5.0

Easy, what I expected and something I’d do again

Pros

Timely, easier that I thought it would be.

Cons

Felt a tad rushed, but nothing bad that would deter future use

Review Source

VC

Vickie C.  
Transcription  
Medical Practice  
Used the software for: I used a free trial

### "Matrix review."

November 15, 2024

5.0

Did it at \[sensitive content hidden\] and Jessica was very nice.

Pros

\[sensitive content hidden\] was very nice and patient with me. I didnt have to go to the office to do the interview.

Cons

It was all good. There wasnt anything i didnt like.

Review Source

KE

Kelly E.  
PRS  
Mental Health Care  
Used the software for: Less than 6 months

### "Great Review "

November 12, 2024

5.0

Great experience altogether, crystal clear sound quality and no interruptions and there wasn't a dropped call.

Pros

It was crystal clear with sound quality.

Cons

For some reason the other person's camera wasn't working. However, I don't believe that had anything to do with Mend IDK?

Review Source

WW

Wendy W.  
School Psychologist  
Primary/Secondary Education  
Used the software for: Less than 6 months

### "Mend survey"

November 7, 2024

5.0

The experience with Mend was excellent. I was able to do it remotely which is important to me.

Pros

Fast and efficient. The provider was very professional.

Cons

I have no complaints. The visit was easy because I didn't have to leave my office.

Review Source

IS

Ian S.  
COO  
Architecture & Planning  
Used the software for: Less than 6 months

### "Mend - the way to go!"

November 29, 2024

5.0

I tried to book an in-person, wait was one hour. I booked the virtual, and was done in 7mins! Brilliant!

Pros

Way easier and faster to get seen and a script refilled!

Cons

Software was a little clunky, I couldn't swap camera inputs easily.

Review Source

HB

Hanna B.  
The user  
Mental Health Care  
Used the software for: Less than 6 months

### "Easy tell health apt"

November 22, 2024

5.0

Very simple program and saved me lots of time.

Pros

Not having to drive an hour there and an hour back

Cons

Nothing bad to say. It was all easy to use.

Review Source

TM

Tiffany M.  
OR RN  
Hospital & Health Care  
Used the software for: 6-12 months

### "GREAT CONSULTATION"

August 28, 2024

5.0

I like the fact that they accept my insurance in addition to my membership payment.

Pros

How thorough they are with their clients

Cons

The price of meds but the quality are great!

Review Source

SC

Suzanne C.  
Production Manager  
Construction  
Used the software for: 6-12 months

### "Best Clinic ever!"

August 19, 2024

5.0

5 stars! from the person who took my call, the assistant to the doctor and the doctor. When you feel so rotten, it's nice to have people with a smile and kindness. Your clinic is fairly close to where I live and they always work hard to get you seen.

Pros

Everyone is helpful and kind. Also they got me in so quick (this time, virtual).

Cons

Nothing. Everyone is very helpful. Location is good.

Review Source

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