# Page 8 | Mend Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is Mend the right Telemedicine solution for you? Explore 920 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/165634/Mend-App/reviews

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Mend

4.6 (920)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 8 - Reviews of Mend

## Showing most helpful reviews

Showing 176-200 of 920 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LC

Leslie C.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Good service "

September 4, 2024

5.0

Pros

It was easy to get on appointment. Friendly staff.

Cons

They send too many reminders. It seems to give one or two daily for several days.

Review Source

LS

Lawrence S.  
Assistant Principal for Adult Counseling  
Education Management  
Used the software for: 6-12 months

### "MEND is easy to use."

July 23, 2024

5.0

It seemed like a lengthy meeting but the tone was cordial., \[sensitive content hidden\] was very patient in repeating and explaining questions I did not understand.

Pros

I enjoyed my MEND meeting with \[sensitive content hidden\]. She kept the tone of our conversation light.

Cons

Nothing. There were no problems in carrying out the meeting.

Review Source

PW

Patricia W.  
CEO  
Arts and Crafts  
Used the software for: 2+ years

### "Great Application"

June 18, 2024

5.0

My experience has been from a patient's point of view and applies to the internet quality and the physicians' repore, and all those aspects are great.

Pros

Everything is in one space to accomplish desired goals.

Cons

There is nothing that I can think of while using the application.

Review Source

EC

Erica C.  
Teacher  
Education Management  
Used the software for: Less than 6 months

### "Great experience ever"

September 12, 2024

5.0

My overall experience was great and wonderful and I’m looking forward to doing my labs.

Pros

My PCP was friendly and Kind. She was easy to talk to. I was able to state my issues without any problem. Thank you so much for making me feel comfortable.

Cons

There was nothing I did not like about it. It was the easiest thing I’ve ever ever ever done. I felt so comfortable. I was wondering how we’re doing it a different way in the past.

Review Source

CC

Cara C.  
Principal  
Education Management  
Used the software for: Less than 6 months

### "Cara Cottrell"

August 24, 2024

5.0

Fantastic, I like that I know the doctors are from a hospital that I trust!

Pros

Kind doctor with great bedside manor. I also liked how the receptionist was first to greet.

Cons

It was great! I waited a little bit, but that was okay.

Review Source

Steven D C.  
CEO  
Consumer Services  
Used the software for: 6-12 months

### "Telehealth Visit"

June 26, 2024

5.0

The Representative from Mend did a magnificent job.

Pros

I liked the attentiveness by the nurse that I spoke with. She was really eager to know and seemed to enjoy what she does. Very thorough in providing excellent care.

Cons

The Representative did a great job and met my needs

Review Source

PH

Peggy H.  
HR Services Contact Center Associate  
Retail  
Used the software for: I used a free trial

### "Virtual Vsit"

August 6, 2024

5.0

It was good, I appreciated the time spent with the NP.

Pros

The professional, friendly nature of the NP

Cons

There was nothing I really disliked. The video quality was adequate.

Review Source

MH

Myra H.  
Unemployed  
Philanthropy  
Used the software for: Less than 6 months

### "Mend Honorable Mention"

October 2, 2024

5.0

It's easy to use and it gets me to my appointment with a good Dr.

Pros

It's efficient to use and I get enough reminders that I don't forget to log on to do the pre-work for my appointment.

Cons

Nothing to report that hasn't already been said.

Review Source

LW

Lori W.  
Lunch aid  
Food Production  
Used the software for: I used a free trial

### "Excellent "

August 22, 2024

5.0

I was comfortable with talking with Teresa. She was very helpful.

Pros

I didn’t have to go to the doctors office I could do it from home and she was very polite I understood the questions she was asking me.

Cons

I can’t think the least experience I had talking with her.

Review Source

MR

Michele R.  
Unit Clerk  
Hospital & Health Care  
Used the software for: 1-2 years

### "Positive experience."

June 27, 2024

5.0

My overall experience has been pretty good.

Pros

The ease of setting up the video chat. It was pretty straightforward and walked you through the process.

Cons

The inability to make a change to how you wish to communicate as far as the set up of the microphone and the speakers.

Review Source

CK

Crystal K.  
Caregiver  
Hospital & Health Care  
Used the software for: I used a free trial

### "Enjoyable "

September 27, 2024

5.0

Very nice and helpful... I will recommend mend to people.

Pros

The pa was very friendly... She went over everything with me and encouraged me to go to the doctor...

Cons

Nothing she was very helpful and nice to talk to

Review Source

RP

Raquel P.  
Meat cutter  
Consumer Services  
Used the software for: Less than 6 months

### "Perfect call"

August 9, 2024

5.0

Friendly, positive, she was caring and gave me helpful information.

Pros

Informative, nice . Smile. Gave me lots of information and was detailed.

Cons

N/a nothing that I didn’t like about her.

Review Source

BT

Benjamin T.  
Stay at home Dad Retired Military  
Military  
Used the software for: I used a free trial

### "A+ experience as a first time user"

June 21, 2024

4.0

Extremely satisfying overall, I will be a repeat client

Pros

Easy, personal, convienment as I made my appointment at 2am

Cons

As a newb to the system it took 2 tries to see the provider

Review Source

LW

Laura W.  
director  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Great assistance!"

August 13, 2024

5.0

Pros

I am able to be seen by qualified providers through telehealth appointments with the same level of care I would receive in the office.

Cons

I have no constructive criticism! Everything was great.

Review Source

RC

Rigoberto C.  
Teacher  
Education Management  
Used the software for: 6-12 months

### "Thank you "

July 11, 2024

5.0

Pros

The easy access and how helpful the visits are.

Cons

Nothing everything is great.

Review Source

LM

Lorin M.  
BIM technician  
Construction  
Used the software for: Less than 6 months

### "Convenient"

August 5, 2024

5.0

Great, i prefer it over an in person visit

Pros

Quick visit, didnt have to wait for results

Cons

Regestration took a while and figuring out the camera and mic access was tricky.

Review Source

SQ

Stephen Q.  
Dentist  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Wonderful experience "

August 10, 2024

5.0

It was a pleasant experience with no difficulties

Pros

It was Convenient , thorough, pleasant experience

Cons

There was nothing to dislike about the experience

Review Source

EL

Evelyn L.  
Chef  
Food Production  
Used the software for: I used a free trial

### "Home Health Comfort"

October 2, 2024

5.0

Great!.

Pros

It's just like being in the Dr. Office. Great hospitality and remedy! Thank you

Cons

No dislikes.,;

Review Source

EW

England W.  
Patient  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Quality service Technology"

July 24, 2024

5.0

Pros

Very communicative. Ease to set up appointment.

Cons

I could hear. I would like to hear more clearly with volume being modify.

Review Source

ER

Elizabeth R.  
Office manager  
Construction  
Used the software for: I used a free trial

### "Very convenient "

July 25, 2024

5.0

Very satisfied with no insurance payment, same day appointment

Pros

Same morning appointment pricing was fair for uninsured

Cons

No cons very satisfied with experience overall

Review Source

RL

Rudley L.  
Nurse  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Good experience"

August 24, 2024

5.0

Wished my illness would get better, and recommended good treatment options

Pros

Attentive, listened to my issues, and responded accordingly

Cons

There is nothing negative that i have to say about my time with the provider

Review Source

MW

Michael W.  
Advanced Rolfer  
Alternative Medicine  
Used the software for: Less than 6 months

### "Thanks Again "

June 18, 2024

5.0

This was a requirement with my shift into Highmark’s Complete Blue Pro Premier plan , due to the constancy of my work travel the Zoom meeting was the best option.

Pros

Nurse practitioner very pleasant and engaging , covered a lot of ground within 30 minutes.

Cons

no issues , except for having to produce enough words to complete this category ; )

Review Source

OB

Olivia B.  
Sped Teacher  
Education Management  
Used the software for: Less than 6 months

### "Comfortable "

September 7, 2024

5.0

This appointment was Quick and easy. Love it!

Pros

She was Easy to talk and all from the convenience of my home.

Cons

N/a - I don’t have a response for this question.

Review Source

CK

Cyb K.  
Director  
Education Management  
Used the software for: Less than 6 months

### "Great service"

July 4, 2024

5.0

Wonderful and helped me feel better as the doctor was able to see me

Pros

Easy, convenient. It helped me have a great appt!!!

Cons

The chat was confusing as no live person

Review Source

JC

Jami C.  
Sr lead customer service  
Medical Practice  
Used the software for: 2+ years

### "Convenient and professional "

May 13, 2024

5.0

I love it. \[sensitive content hidden\] are wonderful! Both are thorough and seem to truly care and want the best for their patient.

Pros

Convenient, thorough and professional. They all seem to truly care about their patient's wellbeing.

Cons

There isn't anything I don't like. I have a very demanding job and Mend works best for me.

Review Source

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