# Page 9 | Mend Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is Mend the right Telemedicine solution for you? Explore 920 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/165634/Mend-App/reviews

---

Mend

4.6 (920)

[View alternatives](https://www.capterra.com/p/165634/Mend-App/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 9 - Reviews of Mend

## Showing most helpful reviews

Showing 201-225 of 920 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BR

Blanca R.  
CEO  
Investment Banking  
Used the software for: Less than 6 months

### "Great customer service vurtual visit"

July 2, 2024

5.0

Great & trustworthy Proffesional Getiana blanca rosa Virtual visit

Pros

Quick, effective and very courteaous. Very professional

Cons

Visit virtual 5stars. Proffesional Respectful Knowledgable

Review Source

HJP

Harry Joseph P.  
Producer  
Public Relations and Communications  
Used the software for: Less than 6 months

### "Mend Initial Review"

April 26, 2024

5.0

Very functional and useful in initial use

Pros

Ease of use and multi-functional facets in one program

Cons

Haven't found any issues in initial use of service

Review Source

DB

Darlene B.  
Covenant Advisor  
Civic & Social Organization  
Used the software for: 1-2 years

### "Telehealth appointment with doctor"

May 20, 2024

5.0

Excellent opportunity for Telehealth appointments with doctors while sick or unable to leave home

Pros

Could have a face to face appointment with my doctor from place convenient for me

Cons

The ads shown while waiting for the doctor to join me

Review Source

ES

Ellesse S.  
Transportation Services  
Consumer Goods  
Used the software for: I used a free trial

### "Great customer service but poor technology quality "

April 17, 2024

5.0

Tech needs major improvement, but communication was superb.

Pros

Customer service comfortability, documenting and charting appropriately, specific questions asked and answered, clarifications understood, flexibility to adjust scheduling; very personable.

Cons

Terms of services - use of Telehealth only available through consent, though terms state the patients info is not fully protected via emails and texts msg. Also, poor video quality - made it slightly uncomfortable not being able to see myself on the screen, as well as barely any visibility of the person I spoke with due to being an almost microscopic size.

Review Source

JM

Jhonelba M.  
CEO  
Security and Investigations  
Used the software for: Less than 6 months

### "Excellent service"

June 19, 2024

5.0

Pros

I love this tool, easier to use, very friendly.

Cons

I don't have any cons, I like the product

Review Source

RR

Rachel R.  
Vice President, Compliance  
Hospital & Health Care  
Used the software for: 1-2 years

### "Mixed Feelings- Healthcare "

September 24, 2020

3.0

We do love our direct customer support rep, but several issues we've had to escalate beyond them have not had a valid response from management. Those include HIPAA issues, state and federal telehealth regulations, business associates agreement concerns, etc. Major compliance (healthcare) issues with this product were not taken seriously. Concerned upper management does not understand relevant regulatory governance enough to ensure product is, and remains, in compliance. If NOT using for healthcare, then it's not a concern as this product works as described and meets needs for non-healthcare organizations.

Pros

End-user experience is great, first level customer support is also wonderful. Meets many of our basic needs and offers a lot more flexibility than other products we've used (of same type). Mend tech team wonderful at making changes as we request them and finding solutions for alternate workflows. Great implementation process.

Cons

Major healthcare compliance concerns and as an organization, we've had to do much of the groundwork to both identify and push to resolve, including educate vendor on why it was a concern. We discovered very serious flaws in patient consent process that indicate Mend does not actually meet multiple federal standards (HIPAA, CMS Regs, and UETA, E-Sign Act) in this area, despite their contract and all business materials clearly stating they do. We brought this to their attention immediately (Feb 2020) and have had a very frustrating path to resolution and are not entirely sure it's resolved still (Sept 2020). Multiple attempts to get, in writing, explanation of issue and resolution (to support our organization as we are liable for this issue in any audit) with no response at all. Very poor communication re: resolving and not much accountability. In addition, reporting functionality is lacking. Only very basic reports can be obtained.

Alternatives considered

[Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/)[American Well](https://www.capterra.com/p/158465/AW9/)

Reason for choosing Mend

The practice management/ front office features.

Switched from

[WeCounsel](https://www.capterra.com/p/141411/wecounsel/)

Better scheduling and EPM options with Mend. Needed more flexibility.

Review Source

JD

Jane D.  
realtor  
Real Estate  
Used the software for: I used a free trial

### "easy to navigate"

June 17, 2024

5.0

Pros

Understandable and easy to use. Highly recommend.

Cons

NA- all good and no issues for my telehealth.

Review Source

SL

Steven L.  
Physician  
Medical Practice  
Used the software for: 1-2 years

### "Great telehealth product"

January 26, 2022

4.0

Pros

Mend is an easy-to-use and easy-to-implement telehealth product with reasonable pricing.

Cons

Sound often goes out when patients are using their phone and they receive a phone call (often requires a refresh). Inbox errors have been more frequent than desired. Real-time support is not easy to use because if I contact "Need help?" when the patient is having issues, then tech support cannot talk to us both at the same time. Often times it's not worth the time it takes to figure out what the patient has done incorrectly or how to fix it since the next patient needs to be seen soon.

Review Source

RG

Ricardo G.  
Warehouse manager  
Food Production  
Used the software for: Less than 6 months

### "Doctor visit"

June 25, 2024

5.0

Easy setup, quick appointment and good follow up

Pros

Easy setup appointment and quick dates for appointment

Cons

No seen a doctor in person, everything was good but still preferring in person appointment

Review Source

DB

Dirk B.  
Teacher  
E-Learning  
Used the software for: Less than 6 months

### "Great telemedicine app for health concerns "

July 15, 2024

5.0

Pros

Quick telemedicine visit to refill my prescription.

Cons

No cons to mention really, everything went smooth

Review Source

MG

Michelle G.  
Artist  
Arts and Crafts  
Used the software for: I used a free trial

### "Michelles review "

June 4, 2024

5.0

Good and I think I did it once before and it was fine then also

Pros

Video quality was fine although I couldn't see who I was talking to the whole time

Cons

Battery for my phone almost died but it's fine really good 👍😊 I'm ok with everything

Review Source

JAC

José Antonio C.  
Administrator  
Education Management  
Used the software for: Less than 6 months

### "First Time"

June 7, 2024

5.0

User-friendly and convenient to use at home.

Pros

The representative was friendly and professional, though.

Cons

No complaints. The session went well and timely.

Review Source

VAR

Veronica A R.  
Independent Business Owner  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Patient review"

April 23, 2024

5.0

Pros

Clear reception once we were able to establish the connection. Mend did help us work out the issue.

Cons

The initial connection took some time to resolve. 5 minutes. I feel if this portal was open to enter at least 10 minutes before the meeting this issues could have not interfered with the meeting time.

Review Source

JH

Jasmine H.  
ALPHA Facilitator  
Mental Health Care  
Used the software for: 6-12 months

### "Helpful and functional, but needs improvement for ease of use"

May 26, 2022

3.0

Pros

I like that the patient/client doesn't have to deal with the process of setting up their own account. After the provider sets up the patient's account, they need only to enter their date of birth when they receive a link in order to complete assessments.

Cons

It was difficult for me to access completed assessments that I assigned to clients.

Review Source

Response from Mend VIP

June 3, 2022

Thank you for the review. The workflow you're describing doesn't not sound like a recommended workflow. First, you should not have to set a patient up in Mend. Mend integrates with over 81 EHRs, so patients and appointments should sync automatically. Next, we recommend integrating forms so that they get assigned automatically based on appointment type. Then, when they are completed we can move them into the patient's chart automatically. In many cases we can move discrete data from forms to eliminate manual transcription of forms. We will reach out and pursue our recommended workflows with your organization. Thank you again for the feedback!

LT

Lisa T.  
Operations  
Retail  
Used the software for: 1-2 years

### "Balancing Work and life during challenges"

October 5, 2023

5.0

My overall experience with Mend has been professional and progressive and positive. I would call my friends to use Mend. Mend has helped me get my life back in order and has been a beneficial factor in my mental health progressiveness.

Pros

I have connection with counselors and doctors that I do need to see it is detrimental that I see you my doctors on time for therapy and psychotherapy and medication management to regularly save my emotional, psychological, and outright life.

Cons

If party on the other line is going to be late there should be a cartoon or something so the patient on the other line would know that they're coming and just haven't forgot about you.

Review Source

AC

Ashley C.  
Outpatient Clinician  
Mental Health Care  
Used the software for: 1-2 years

### "Mend Review"

February 5, 2019

3.0

Mostly good.

Pros

I get to create my own schedule, it is cool to talk to clients via webcam, I like that clients can sign forms through it. I like the paint and texting feature.

Cons

It is very slow to schedule appointments and process assessments. Once you select submit or book it takes longer than other websites to load. I do not like how you have to wait after each session scheduled for it to load and go back to the dashboard and then you can click to schedule another appointment. When you upload an assessment it would be cool it if were not two steps, if you could just upload the assessment such as treatment plan when you first assign the assessment rather than having to go back to the dashboard and upload it onto the designated assessment for the specific client. It would be good if it works better with smaller band with or slower internet. Sometimes it makes me log in twice even with correct password, sometimes it starts running my camera when I am not in a session and have not selected to start a session. There are a lot of clients with double names in the system which is frustrating because I have to make sure and select the accurate one, not the one with the fake e-mail. Sometimes people are unable to sign the forms on their cellphones even though we are told they do not have to download it, I have watched them attempt while I am on the call and it does not allow them to click submit or sign.It would be cool if there could be more interactive games the therapist and client could play through Mend together during session.

Review Source

Response from Mend VIP

February 7, 2019

Thanks for the feedback, it's great! Using the Rebook or Assessment feature from the Actions menu should make setting up appointments and assigning paperwork simpler. Did you know you can set recurring appointments as well? All of the issues described with the video connection should be fully resolved for you now. If you have any further issues, please let us know and we're happy to help.

VS

Venus S.  
Founder  
Environmental Services  
Used the software for: 6-12 months

### "Venus Smith EIT opinions "

July 5, 2023

5.0

Wonderful and life changing

Pros

All the features seem to be advantageous to my overall mental toughness and stability.

Cons

I don't have anything to criticize about this service.

Review Source

CB

Chester B.  
ARTIST  
Philanthropy  
Used the software for: 2+ years

### "Easy Peasy"

June 12, 2023

5.0

I like it. Thank you!!!

Pros

It's quick, simple, and easy. This service really saves me hours of time looking for someone to take me to the appointment, or worse, trying to walk there which is nearly impossible.

Cons

Occasional tech issues, but normally it's easily fixed by just logging out and back in.

Review Source

CE

Collins E.  
Extrusion tech  
Oil & Energy  
Used the software for: I used a free trial

### "Mend review. "

July 7, 2024

5.0

Pros

A fast and convenient way to get seen for my concerns.

Cons

Not being able to speak clearly due to my condition.

Review Source

LC

LYNN C.  
CEO Owner  
Graphic Design  
Used the software for: I used a free trial

### "Yearly health visit."

April 19, 2024

5.0

It was a pleasant experience, nurse was nice, receptive and easy to work with.

Pros

Easy to use, lady I worked with was very easy to talk with, she was quite pleasant, and laughed at some of my silliness.

Cons

I have no earthly idea what this is going to cost. It was a requirement by my new insurance, Wellcare. I know absolutely nothing about Wellcare, but it was recommended by an insurance agent, Becky, over the phone. So my biggest complaint is I don't know what the hell this was for except a yearly checkup, I have no idea what it is going to cost or who is going to pay for it. No one prepared me for working with Wellcare.

Review Source

JR

Jonathan R.  
Artist  
Arts and Crafts  
Used the software for: 6-12 months

### "Behavioral Health Therapist"

April 24, 2024

5.0

My therapist, \[sensitive content hidden\] was amazing and she helped me turn my life around from being impulsive, risk taking, depressive, moody, and anxiety driven to a clean, healthy, positive life so I could be a better support for my wife and child.

Pros

The ease of use for meeting with my therapist weekly.

Cons

Signing the agreements every time. I feel like once is enough for that. Also, the mend birthday entry didn’t allow autofill.

Review Source

riccardo P.  
medico  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "recensione di Mend"

September 15, 2023

5.0

mi ha aiutato molto

Pros

ottimo software per prenotare appuntamento

Cons

ritango cha lacune funzionalita per la televisita siano migliorabili

Review Source

LR

Lindsay R.  
Mental Health Counselor  
Mental Health Care  
Used the software for: 6-12 months

### "User friendly, great customer support"

July 27, 2022

4.0

I am able to connect with clients all over the state of NC so I can keep a steady caseload and meet needs consistently even during the pandemic.

Pros

I love the screen share option for teletherapy counseling. This allows us to work together and helps clients understand concepts. I can also share videos and we can discuss which adds rich topics to our therapeutic work together. I also love the messaging feature and ability to call a client if they are not showing up it helps save time finding a chart and calling the client so we can connect as soon as possible. The ad-hoc feature has been helpful too if there have been errors connecting.

Cons

It glitches quite often even when both my internet and my client's internet has 4/5 bars for strength.

Review Source

ES

Elliott S.  
Therapist  
Mental Health Care  
Used the software for: Less than 6 months

### "Not Something I Would Recommend"

September 24, 2020

1.0

Constant interruptions during mid-session. Most sessions video calls get completely cut off. On the extremely rare occasion the call doesn't get cut off entirely, I usually have an issue with either the audio or the video (hearing an echo of voices, voice cutting out or lagging, video disappears or being of poor quality)

Pros

I unfortunately do not have any positive feedback about this software, it's terrible.

Cons

Compared to other telehealth services, this software is not stable. It is rare that I have a full session with a client from start to finish without interruption or some form of issue. I often have to use our back up telehealth service Doxy Me which is always more reliable and stable had has significantly less interruptions. If my employer didn't require me to initiate sessions via Mend, I would not use it at all.

Review Source

Response from Mend VIP

September 25, 2020

Elliott, we appreciate your time to describe your experience with Mend. We have several options to improve connectivity. Some of the options are as follows: App, Appless, low resource mode, network, firewall, VPN testing, proactive monitoring, and more. We are also the only platform that tracks connectivity data. If you do ever experience an issue in a session, you can go into the Actions menu and review the connection details for the entire session. Lastly, we have a new dialer feature that allows you to connect an unlimited number of phone numbers. This is a fallback option if the patient is unable to connect to video. I'll have some reach out and correct this for you right away.

CM

Carolyn M.  
Counselor  
Mental Health Care  
Used the software for: 1-2 years

### "Mend is critical infrastructure "

May 5, 2023

4.0

In the beginning not good. I had to reschedule and or change appointment conversation to a phone call.

Pros

The most beneficial feature is Mend existing at all. All of the features are needed for the service to be complete. This service has provided me with necessary mental health and medical treatment to be a healthy person and thrive.

Cons

The difficulty in the beginning when using Mend was audio issues. Those issues have been resolved and no longer an issue. Also low internet bandwidth can prevent connection.

Review Source

Similar Products

Featured