# Adyen Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Adyen Software - reviews, pricing plans, popular comparisons to other Payment Processing products and more. Source: https://www.capterra.com/p/165680/Adyen --- # Adyen Software Review 2026: Features, Integrations, Pros & Cons Last updated on May 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Adyen ## What is Adyen? Adyen is a cloud-based platform that integrates payment processing, data analytics, and financial management into a centralized system. The platform enables acceptance of payments across online and in-person channels while providing tools to expand into new markets with local payment methods. Adyen connects online and offline payment data to create a comprehensive view of transactions. ## What is Adyen used for? [Payment Processing](https://www.capterra.com/payment-processing-software/)[eCommerce](https://www.capterra.com/ecommerce-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/) Top alternative Featured Overall rating Based on 31 user reviews Reviews sentiment Positive 94% Neutral 6% Negative 0% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Adyen?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.adyen.com/&name=Adyen) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Adyen 4.6 (31) VS. [4.7 (3,638)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting Price Contact vendor Starting Price $23.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (31) Ease Of Use 4.6 (3,635) Value For Money 4.0 (23) Value For Money 4.6 (3,247) Customer Service 4.3 (24) Customer Service 4.6 (3,265) ## Adyen alternatives [3.8 (720)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting price $349.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars [4.1 (129)](https://www.capterra.com/p/157492/Fattmerchant-Payments-Online/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 77% of reviewers rated it above 4 stars Highest Rated [4.9 (84)](https://www.capterra.com/p/276323/Cheddar-Up/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (3,346)](https://www.capterra.com/p/123889/Stripe/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/165680/Adyen/alternatives/) ## FAQs about Adyen Overview ### Which roles and teams benefit most from Adyen? Adyen is most used by ecommerce managers, payments and fraud teams, and operations leaders who need to manage online transactions, reduce payment risk, and streamline checkout performance. Product, engineering, and QA teams benefit from integrations and testing workflows, while executives and business owners use it to monitor revenue, payment operations, and growth. Answer based on 31 reviews Overview ### What company size and industries is Adyen built for? Adyen is built primarily for small businesses at 61% of reviewers, with Food & Beverages and Information Technology and Services tied as top industries at 13% each. It also serves omnichannel retailers, platforms, and marketplaces, with additional use in Health, Wellness and Fitness at 10%, mainly for payment processing. Answer based on 31 reviews Features and Usability ### What are the key features of Adyen? Adyen offers payment processing across online payments, in-person payments, mobile payments, and point of sale (POS), plus ACH payment processing and debit/credit card processing. It also includes recurring/subscription billing, multi-currency support, fraud detection, PCI compliance, reporting/analytics, transaction history, and third-party integrations. Integrations ### Which third-party tools and platforms does Adyen integrate with? Adyen connects natively to Adobe Commerce, BigCommerce, NetSuite, PrestaShop, Recurly, Salesforce Sales Cloud, Shopify, VTEX, WooCommerce, Zuora, and commercetools. It also integrates with Aria Platform and Cegid Retail, covering ecommerce, billing, retail, and ERP workflows across online and in-store payment operations. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does Adyen offer? Adyen provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided setup, webinars offer group instruction, and documentation gives written reference material for self-paced learning and feature review. Answer based on 1 reviews Getting Started and Support ### What customer support options does Adyen offer? Adyen provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and 24/7 Live Rep support. Users often describe the support as responsive and helpful, especially during integration and testing, though a few note that customer service can feel inconsistent or needs improvement in some cases. Answer based on 6 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Data Security 4.5 (13) 92.31% of 13 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy Debit/Credit Card Processing 4.7 (11) 90.91% of 11 reviewers that rated this feature as important or highly important Accept and process credit/debit card transactions Online Payments 4.8 (11) 90.91% of 11 reviewers that rated this feature as important or highly important Accept and process online payment transactions Payment Fraud Prevention 4.6 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. Recurring/Subscription Billing 4.8 (8) 100.00% of 8 reviewers that rated this feature as important or highly important Automated process of charging customers at regular intervals for repeated access or use of a product or service Payment Gateway Integration 4.1 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Integration with payment gateways to facilitate online transactions Adyen 30 features Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Application programming interface that allows for integration with other systems/databases Track and manage adherence to policies for any service, product, process, or supplier Accept and process credit card transactions Add customized logos and colors to align with company branding Protect sensitive data for digital privacy Accept and process credit/debit card transactions Electronically collect payments for goods or services Digitally sign online documents Identify and prevent suspicious activity Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Transactions that typically involve face-to-face interactions between the payer and the payee Clients can submit payments via mobile devices Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and handle various international currencies Accept and process online payment transactions Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. Integration with payment gateways to facilitate online transactions Accept, record, and reconcile financial transactions Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) Accept and process customer payments for products or services using hardware and software Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Upload, track, and submit receipts in a central database Automated process of charging customers at regular intervals for repeated access or use of a product or service View and track pertinent metrics to find patterns and gain insights from data Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Set up connections to third-party platforms to improve business processes Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Interact with data visualization elements, such as charts and graphs, to drill down into data Get Advice We can help you find the software with the features you need. Features 4.5 (31) 4.5 Based on 31 reviews ## Pricing Value for money 4.0 (23) ### Starting price Free trial available [View all Pricing Plans](https://www.capterra.com/p/165680/Adyen/pricing/) Value for money 4.0 (23) 4.0 Based on 23 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[ PrestaShop](https://www.capterra.com/p/134005/PrestaShop/)[ Recurly](https://www.capterra.com/p/122700/Recurly-Subscription-Billing/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (24) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (24) 4.3 Based on 24 reviews ## User reviews Overall rating 4.6 Based on 31 reviews Filter by rating 5(20) 4(9) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Software Engineer Information Technology and Services ### "Reliable and scalable payment platform that performs consistently" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 2, 2026 Overall, my experience with Adyen has been very positive. It feels like a platform that is built to be reliable and consistent, especially when it comes to handling payments across different countries and high transaction volumes. Everything runs smoothly in the background, which makes it easier to focus on the business without worrying about payment failures or instability. What stands out most is how dependable it is. Once it is in place, it just works, and that reliability is something I really value in a payment system. Pros What I liked most about Adyen is how dependable it feels once everything is set up. It gives a sense of stability, especially when handling a high volume of transactions or customers from different countries. In terms of value for money, it is not the cheapest option, but it feels worth it because you are getting a complete solution rather than just basic payment processing. Customer support has been a good experience overall. When I reached out, the responses were helpful and felt personal instead of generic. It also helps that the documentation is clear and detailed, so many questions can be solved without needing to contact support. Ease of use is fairly good, although it takes a bit of time to get comfortable with the platform. The dashboard is organized and once you understand how things are structured, it becomes easy to manage payments and reports. Payment processing is probably the strongest part. Transactions go through smoothly and there is support for a wide range of payment methods, which is very useful for international businesses. It feels reliable and consistent. For website creation, Adyen is not really designed for that, but it connects well with other platforms. This makes it easy to fit into an existing setup without much trouble. As for bugs and issues, there have been a few small ones here and there, but nothing serious. Most of the time everything runs as expected. Customization is another strong point. There is enough flexibility to adjust payment flows and reporting based on specific needs, which makes it feel more tailored compared to simpler tools. Cons One thing I liked least about Adyen is that some updates or changes in the platform are not always communicated clearly, so at times it can take a bit of effort to figure out what has changed and how it affects existing setups. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GD Guibril D. Dropshippeur Wholesale ### "Une plateforme de paiement puissante mais exigeante à intégrer" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 29, 2025 Adyen est une solution très solide pour les entreprises qui ont des volumes importants ou une présence internationale et qui cherchent à centraliser leurs paiements. Pros Ayden me permet d'avoir une plateforme de paiement unifiée qui gère l'e-commerce, le mobile et le présentiel avec un seul contrat et un reporting centralisé. Cons La mise en œuvre et la configuration peuvent être assez techniques, ce qui nécessite assez souvent des développeurs ou un intégrateur pour exploiter tout le potentiel de la solution. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HV Haseeb V. Head - Online Ops Recreational Facilities and Services ### "Online Payment Processing!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 24, 2025 To date - we have been using Ayden processing (Through Roller Payments) for around a year now. The transactions go through smoothly - funds get transferred to us quickly, and if we have to process refunds, they happen seamlessly Pros We use Ayden for our Roller Payments processing. We have found them to be quick, easy to use and above all available if an issue arise. Cons Some of the payment terms - I understand these are what Roller has and not Ayden directly, could be a little better Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CR Clara R. QA Manager Information Technology and Services ### "Adyen provides a seamless payment testing and integration experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 22, 2025 Adyen is a robust and developer-friendly payment platform with strong community support and smooth testing workflows. Pros Adyen has excellent sandbox tools, detailed docs, and the testing cards that make the integration validation easy to use and efficient. I also like the customer support and how active the community is on different websites. Cons Some API error messages could be clearer to support faster troubleshooting during complex test flows. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TA Tolu A. Ecommerce Manager Retail ### "Adyen Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 September 22, 2025 A good platform with an easy to navigate dashboard. Despite shortfalls with downloads this is a good platform to work with. Pros Customer support is relatively prompt and the platform itself is quite easy to navigate. I have not use any other comparative platforms to make an informed judgement on whether it is value for money. Cons CSV form downloads can be quite 'clunky' if there is a way to format before downloaded in order to segment information efficiently. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GR Georgi R. BDM Financial Services ### "Adyen payment capabilities" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 18, 2025 The platform is reliable and easy to integrate with. We’ve run into limitations around flexibility and support, when trying to tailor solutions for specific merchant needs. Pros Great payment acceptance capabilities, great APIs, overall payment experience is top notch. No wonder everyone in the industry has heard of adyen Cons Unwillingness to do customizations even for big merchants regardless of the use cases. This can cost too much in terms of lost revenue to increase in cost for developing a workaround in-house Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AP Antonio P. Senior analyst and advisor Logistics and Supply Chain ### "Pragmatic, functional and reliable tool for e-commerce " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 6, 2025 Good, brings a lot of value in e-commerce transformation and digitalization of traditional stores. Straight to the point and potentially real competitor of affirmed companies like PayPal for the future. Pros Reliable, all in one, fraud prevention capabilities and good integration with e-commerce and websites. Cons Minimum monthly fees, which makes it sometimes difficult to start with, then pricing not fully transparent and limited customization of the checkout UI Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CZ Cedric Z. Inside Sales Medical Devices ### "Facilitating My Payments system" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 June 27, 2025 Switched to Adyen 4 months ago—fast setup, smooth payments, and great support. It’s boosted our checkout flow!" Pros Adyen offers an easy setup, weekly payments and reasonable commissions on the amounts billed. Overall great payment solution. Cons Although the setup was al and all easy and not really time consuming, i would prefer the ID to be uploadable in a pdf. format rather than only in a jpeg.jpg format. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SH Sadie H. Owner operator Cosmetics ### "An eye opening payment platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 4, 2025 Overall my expertise with Adyen has been positive and it helped me get ahold of my finances . Pros Adyen was very useful in taking payments and tracking income. Cons Customer service could be easier to contact. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB Axel B. Senior sales Health, Wellness and Fitness ### "Un outil sécurisé " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 April 21, 2025 Pros Adyen propose une sécurité des données et des vérifications KYC très poussées qui sont rassurantes. Cons Comme les vérifications sont très poussées, il est parfois difficile pour certains clients de réaliser le KYC facilement, cela génère de l’énervement Switched from [Stripe](https://www.capterra.com/p/123889/Stripe/) Je ne suis pas le décisionnaire mais c’était des enjeux commerciaux Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/165680/Adyen/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [PayPal vs Adyen](https://www.capterra.com/compare/165680-207944/Adyen-vs-PayPal) [Stripe vs Adyen](https://www.capterra.com/compare/123889-165680/Stripe-vs-Adyen)