Who Uses This Software?

We target live events that have volunteers or staff that are spread out over a large area. For example, festivals, sporting events, conferences, trade shows, university convocations, etc.


Average Ratings

60 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Pricing Details
    Custom Pricing Available. Get a quote today!
  • Free Version
    Yes
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • InitLive
  • www.initlive.com/
  • Founded 2013
  • Canada

About InitLive

The only staff & volunteer scheduling tool designed for events, InitLive allows you to customize based on your unique needs. Recruit, assign staff or allow self-scheduling, copy shifts, reuse/export data & generate reports. Achieve full control and adaptability on event day with the free InitLive mobile app - allowing you to make schedule changes, recover from no-shows and communicate with staff at the touch of a button. Your event is important to us - InitLive has you covered for every stage!


InitLive Features

  • Appointment Scheduling
  • Automated Scheduling
  • Calendar Management
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Reservations
  • Resource Scheduling

InitLive Reviews Recently Reviewed!

InItLive saved time, improved communication and presented a professional image to volunteers.

Oct 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to learn and set-up, easy for volunteers to use, great reporting features and mass communication features. Excellent customer service and support.

InitLive has taken a load of extra work off my shoulders

Aug 03, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use. Support was great help on getting me started, but I was able to self teach myself on a lot of things also just because it is so user-friendly.

Cons: There are a few features that would benefit my line of work more. Support has been receptive of my suggestions for feature updates.

Overall: Less tedious work. The features of being able to copy/paste staff, roles etc. Has taken a lot of steps out of my job.

Vendor Response

by InitLive on August 04, 2017

Hi Yesenia, you are such a pleasure to work with. We're definitely looking forward to the next Town of Addison event! Keep up the great work and thanks for sharing your review. :)

Avery has been fantastic to work with! I'm looking forward to using this program for our first fest!

Aug 03, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like being able to break down the schedule by jobs and view all of the roles in a shift. I also like that I can set qualifications for roles.

Cons: I wish that the staff profile let them put in their job experience and strengths. It would help me place the best volunteers in each role that I am looking to fill. I also wish that people could request shift without requesting a specific role and actually scheduling themselves. It would be helpful for me, because someone could let me know what time they prefer or are available to work. It would be nice if they could pick a few shift times in order of preference.

Overall: I am able to manage my volunteers as they sign up, see where I need to find more volunteers to work, and I will be able to manage and communicate with them on site via mobile means instead of physically having to move people.

Vendor Response

by InitLive on August 03, 2017

Hi Jess - thank you so much for sharing your experience. We will be releasing a new feature we're calling "Custom Forms" in the next few months that will help you manage the information you're looking for from staff profiles. It could even help address the shift selection. We're excited to tell you more and will definitely keep you posted regarding the development of this feature. Thanks again! :)

Our leadership and staff found InitLive to be a huge improvement over the software used last year.

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The app was truly a time and energy saver for our team. Being able to quickly communicate with the teams using our phones allowed us to keep the staff informed of changes during the event allowing them to focus on important matters at hand.

Cons: The e-mail portion is weak. We need to be able to see e-mails sent, we need to be able to resend to those who did not open and we need to be able to send follow-up messages.

Vendor Response

by InitLive on June 29, 2017

Hi John, we're glad InitLive could save the team some time and energy and even more happy to hear that your event was a success! We love your suggestions for improving the email features and will be in touch with you to gather more input as we start to work on a more robust messaging center. Thanks again!

Very helpful when you are organizing several hundred participants

Jun 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love the integrated app and how easily you can reach volunteers during the event. I like that the database is downloadable to excel so we can edit as we see fit. The process is simple from the users standpoint as a click and save model.

Cons: It is time consuming to schedule different hours, dates, etc with specific supervisors across different shifts. Also, the inability to see emails sent from the system or reply to emails within the system itself. It would also have been nice to signup from the app/use app prior to main event.

Vendor Response

by InitLive on June 27, 2017

Hi Allison, thanks so much for sharing your experience with us. Input like yours helps us ensure we're moving in the right direction! Your Customer Success Rep will keep you posted about those feature requests. :)

Great platform for managing volunteers

Mar 23, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, great tool for managing large groups of people with instant communication.

Cons: The addition of some simple features (like the ability to toggle between volunteer profiles and displaying shift names on schedules) would make it a lot better. I also wish there were a drag and drop feature (like, drag the person you want into a slot on a time view schedule.)

Overall: I can't say enough about this app. It really made scheduling volunteers for our conference much easier. There are a ton of videos on how to use it, and the customer support cannot be beat. They are truly proactive in meeting you needs. They will sit down and explain the system to you and help with anything you need. The app is great, but the customer service is world class.

Vendor Response

by InitLive on March 24, 2017

Hi Allyson, thanks for sharing you thoughts on InitLive. Those are great suggestions and we'll make sure the product team hears them as well!

Customer Service

Jan 31, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: I looked into using InitLive for a college concert band festival that I run. A smaller event, we manage about 150 volunteers and host around 3,000 high school musicians. InitLive has a beautiful interface, is very easy to use, and offers a wonderful introductory experience. I love that there is an app that is designed with the user in mind - simplicity at the fore. The only deterring factors I experienced were in regards to being able to control certain features. The basics are set-up very well (volunteer sign-ups, scheduling, messaging, etc.), but there were minute details that I would have changed to better suit my festival's needs. As well, the price unfortunately was the end-all determining factor that obstructed our ability to use InitLive. Even after working personally with Avery to find a compromise price, we were still unable to justify the cost. Because the festival runs through a university, which also hosts seven other festivals, our goal was to find a great software that could be used for all festivals, providing a consistent volunteering experience for our students. The hope is that one day, the university will be able to afford a quality program like InitLive for all festivals and events. I highly recommend InitLive if you are looking for a beautifully designed interface with exceptional customer service.

Vendor Response

by InitLive on January 31, 2017

Hi Maggie, thank you for taking the time to share your experience. We're sad that you won't be moving forward for WindFest but are eager to keep you up to date as we continue developing new features. It's been a pleasure working with you and I hope we have the opportunity to do so again. -Avery

Managing our Event is SO MUCH EASIER NOW!

Jan 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Overall functionality and amazing customer service.

Overall: I don't even know where to start. Instead of writing a novel (because I could) I'll be brief and to-the-point. We've been running a large event with over 7,000 people and 150 volunteers for 7 years now. We've used other providers and no solution even comes close to comparing to InitLive. The interface, pre-event for setting-up is intuitive and easy to use and the app for event day is AMAZING. InitInitLive made it so easy for us to communicate with our volunteers and make changes and adjustments. I even had volunteers, not in the event industry, come and find me to tell me how much they liked it. Probably the most important point I want to mention is that their customer service is OUTSTANDING. They are very available and extremely responsive. Thank you InitLive for everything, we look forward to working with you year-after-year!

Vendor Response

by InitLive on January 03, 2017

It was so great working with the WickFest team this year and we can't wait to see what the next event brings. Thanks for the review, Robb! :)

Returning Volunteer Manager

Dec 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: - on-site check-in
- group messaging based on job title and/or location

Cons: Building the schedule took some time but the client success team was there to help.

Overall: Every year I needed a new volunteer manager because it was a lot of work for not a lot of reward. I used InitLive for my event this year and we could easily sign up volunteers, send them schedule reminders, and then check in volunteers as they showed up. I knew exactly who was on site, where they should be, and what staffing gaps I had. I also was able to save this data for next year. For the first time in a while, my volunteer manager said this was easy and they want to help out again!

Recommendations to other buyers: Training the volunteer was not hard but I am glad I did it before the event so the questions were out of the way.

Vendor Response

by InitLive on January 03, 2017

Thanks for the Review, Tim. Great to have you work with us.

Very impressive!!

Nov 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We are a celebrity convention company that has about 25 staff and 50 volunteers at each event. Keeping up with everyone was always quite the task and with the InItLive app at our last convention, we all could communicate and know exactly where we needed people and who was where with ease. We loved the broadcast feature and super excited for all the new features that have been added for our next event this week!

Vendor Response

by InitLive on November 06, 2016

Hi Joshua, thanks for the kind words! We're happy you and the rest of the EyeCon team had such a great experience and are excited for you to make use of all those new features. Best wishes for your upcoming event!

Love this app and this Company

Nov 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The volunteers being able to pick shifts, the ability to leave reviews on the volunteers that's hidden, and the different role levels that are based roles (shift supervisor, check in administrator)

Cons: I want to be able to put in their availability and it alert me if I schedule. But it sounds like it is a future possibility as the company grows

Overall: We run a convention company that has been in business for 10 years. We tried this app at our last show and it became a great help with our volunteers. Now with the updates this has gone to the next level. Our next show is in a week and our schedule is up and people picking shifts and getting excited. There are so many great things about this app. I can't wait till they add in the function of availability. That will elevate it more. Avery and her team has gone out of her way to help us and to show us how to utilize this app. At our last show she was always there to help us at anytime which took away a lot of the stress I had about using a new app. I know this show will be even better!

Recommendations to other buyers: I wished the look of the schedule was more seamless

Vendor Response

by InitLive on November 01, 2016

Thanks for sharing your review, Lely. We love working with Eyecon and are excited for your convention next week. Availability is certainly something we want to add in a future release of InitLive, but we're glad to hear that the ability to let volunteers schedule themselves has worked just as well for you! As for the schedule, there is another improvement coming to this area in a week or two that will make things even more seamless for you! Best wishes for your upcoming event!

Customer Support Rocks!

Oct 20, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I used InItLive for an event where we had over 200 volunteers and found that this system worked perfectly to keep our volunteers on task. The best part is that is calculated all of their hours "worked" so we could keep track of who could receive a discount on their registration for the event. Also, the customer service is awesome! They are always on standby to help and can answer all questions!

Vendor Response

by InitLive on October 20, 2016

Kellie, you are such a pleasure to work with! We're glad that we could help keep your volunteers on task. Looking forward to the next event!

The solution for all your volunteer coordination needs

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Mobile app, online scheduler, roles, saved profiles.

Cons: Missing volunteer approval.

Overall: We started using InitLive in January and immediately fell in love with it. From the online scheduler to the mobile app check-ins, all the features combined allow us to have manage our 100+ volunteers much better.

Vendor Response

by InitLive on October 20, 2016

Hi Michael! We're glad you love using InitLive at your events. We've tracked your request for volunteer approval and will see what we can do in that area in the future! We're looking forward to the next Festibière event!

InitLive ROCKS

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and the collection of contact info afterwards which oftentimes can be forgotten or hard to read if written down.

Cons: Not sure yet, haven't experienced anything worth mentioning!

Overall: We at the Massachusetts Association for the Blind and Visually Impaired really valued our experience with InitLive because it made organizing our volunteers seamless and that as anyone knows who works with volunteers is the ultimate endgame. We had multiple events over multiple days which is no easy feat and then to add in over 60 volunteers offering over 200 hours of support could have easily gone down the rabbit hole of scheduling disaster but I didn't receive ONE CALL asking for help or where to be. I also heard wonderful feedback from our dedicated volunteers from how seamless the app was to their favorite of knowing exactly where they needed to be and when. THANK YOU for making our lives easier so that we could make our events top notch!!

Recommendations to other buyers: I just recommend it to everyone!

Vendor Response

by InitLive on October 19, 2016

No, Andrea - YOU rock! Thanks for sharing your experience. We loved working with The Massachusetts Association for the Blind and Visually Impaired and can't wait for your next event!

Great product!

Oct 19, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have had a wonderful experience working with the InitLive team so far (Alyssa, Tim and Avery). Avery has been extremely responsive and helpful throughout the set up process! We have a very large scale event coming up in December, and I'm looking forward to seeing the benefits of using InitLive for the first time!

Vendor Response

by InitLive on October 19, 2016

Hi Sarah, you and the team at AZMOM have been wonderful to work with. We love seeing the event coming together and can't wait for December! Keep up the awesome work.

A Great First Experience

Oct 17, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: This was our first time using an app for any kind of volunteer management. We used it to help streamline communication with our volunteers for Homecoming. I found that it was advantageous to me as an admin in that it was quick and easy to contact individuals as needed. We got great feedback from our volunteers about how it was easy and convenient to reference their job descriptions. The shift reminders also came in handy. One thing that wasn't so important for us to have was the check-in and check-out features. On the day of the event, both the volunteers and the staff were just too busy to keep track of check-ins or outs. Our main concern was being able to quickly get a hold of someone if there was a major problem. If there had been any emergencies, we would have been able to do so. I believe we will use the app for future events.

Vendor Response

by InitLive on October 17, 2016

It was so great working with you, Lauren. We're glad you had a great first experience and look forward to working with you again!

Rose-Hulman Homecoming

Oct 17, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I was less involved on the back end/set-up than Lauren was, but I thought the features were great and heard good feedback from the volunteers (that fully utilized it) The only thing was in the moment (of the event) it seemed like it wasn't as helpful. I think that is because I wear too many hats during the events....

Vendor Response

by InitLive on October 17, 2016

Hi Mackenzie, thanks for sharing your review. We're excited to hear from Lauren and to work with you both again!

Looking forward to where InitLive is going

Oct 12, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: This was our organization's first experience with InitLive and I can say I am fairly pleased with how it went. Although we had some push back from some of our less tech-savvy volunteers and those using unsupported browsers, many of our volunteers rated it as an easy to use program. I am most particularly satisfied with the support I received from our contact Avery, as well as other members of the InitLive team. All of our questions/issues were addressed in a timely manner and our suggestions for improvements to the program were taken seriously and professionally. Overall satisfied and looking forward to seeing the updates to the program in action.

Vendor Response

by InitLive on October 12, 2016

Hi Jacquelyn, thanks for sharing your review. You and the team at Saint Louis Art Fair have been wonderful. We're excited to work with you again next year!

Awesome is the word!

Sep 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's flexible pricing and eases of use.

Cons: nothing really

Overall: Anyone running events knows this is THE area that is most neglected. A solution, that too a comprehensive one as InItLive addresses this and how! It is super easy to use and tackles all real concerns of any meeting planner. Awesome for events big and small.

Vendor Response

by InitLive on September 26, 2016

Thanks for the kind words, Lalit!

House of Paint Experience with InItLive

Sep 20, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: smartphone app, functionality on the app

Cons: scheduling could be better, scheduling in bulk would be nice

Overall: Leading up to our festival , diving into the app was made easy to set up volunteer's profiles and adding staff. I enjoyed the broadcasting system which allowed to send messages to staff list with ease. I will say that the scheduling part could use a little bit of work as far as making the monotonous task a little more easier to set up , but overall minus a few glitches I feel the app is amazing and we look forward to implementing more next year with our staff.

Vendor Response

by InitLive on September 21, 2016

Hi David. Thanks for sharing your review with us. Scheduling improvements are at the top of our list! We had a blast working with House of Paint this year and we can't wait to work with you again.

My Support Hero was good. The app needs better organization and clearer self-administration/installa

Sep 12, 2016
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: I don't know. It is non-functional.

Cons: That it is non-functional.

Overall: I do not know if it is me - "operator error" - or Google Chrome/Play Store - or the InIt app, but I have loaded this gunk 2 or 3 times and it will not load or run.

Recommendations to other buyers: Make it functional. Provide better, clearer, and more frequent "UNINSTALL" options.

Vendor Response

by InitLive on September 13, 2016

Hi Dan, I'm sorry you've been having trouble installing the InitLive app on your device. It sounds like you are accessing the Play Store from your Google Chrome browser instead of directly from the Google Play Store app. This is the root of your trouble. We are sending you an email right now with detailed instructions on how to download the InitLive app. Thanks!

Management of our Annual Meeting external staff

Sep 12, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The broadcast feature made it easy to communicate a message with exactly the right group of volunteers, this made connecting with my team much easier on event day

Cons: The accents in Swiss names did not appear correctly, this was a sensitive issue and required time consuming manual updates on the exports. Never the less this was corrected quite rapidly!

Overall: When I had a new shift opening up on site, I specifically needed to identity which staff were available. Following discussion with InitLive, I learnt that they added an icon that will display next to the name of any staff who are already scheduled in another shift. This will save you time and allow you to see exactly who is available at a glance... a feature i look forward to testing at out next annual meeting.

Recommendations to other buyers: It really helps when there are many work shifts to add (different locations and different times) to have a quick way round to upload them all together from an excel.

Vendor Response

by InitLive on September 12, 2016

Hi Danielle, thanks for taking the time to share your review! It was such a pleasure working with the World Economic Forum for your 2016 Annual Meeting. We're excited for 2017! :)

HoP init live review

Sep 08, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: I honestly did not have much hands on experience with the app. So I would suggest David can provide a more thorough bunch of feedback.

Vendor Response

by InitLive on September 09, 2016

Hi Patrick! Thanks for taking the time to leave a review and congrats on a great event. We look forward to hearing from David as well :)

InitLive Feedback

Aug 28, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: The application handled a lot of the volunteer registration and shift scheduling well. It gave us a good idea of where we required additional volunteers. It assisted us in tracking volunteers shifts and determine when volunteers were late or did not show.

Cons: I found that because a lot of the volunteers were seniors who did not use current computer applications regularly, many were confused with initial emails that were sent to them. Also, because of the lack of computer application knowledge of the users, many of the volunteers did not register on-line by themselves but were entered onto the system by Initlive staff or team leads. I do not believe many of the team leads utilized the mobile on-line during the event.

It was interesting to find out the many spouses had registered as volunteers but only used one email address. This became very confusing since the system was geared on the email address as and id and communication was through emails regarding shift assignments.

Overall: Used the software project at the Marshes last year during the World Girls Juniors. We used the software application to acquire, register, and track around 100 volunteers for a 3 day international golf tournament.

Recommendations to other buyers: Since for a lot of the golfing events seniors are being utilized, the application should be more suited for their use plus making it easier for team leads or others enter information of their behalf.

Vendor Response

by InitLive on August 29, 2016

Hi Al. Thanks for taking the time to share your experience. We were thrilled to work with the World Junior Girls Championship last year and happy that we were able to be on site to see InitLive in action. A lot has changed since then and we continue to make improvements to InitLive based on input like yours. In regards to the issues with users being required to have an individual email address, InitLive needs this information to ensure efficient and accurate communication, especially in the case of an accident or emergency. Additionally, as Event Managers, all team leads have easy access to input and update volunteer information and schedules. We hope to work with you again and show you all of the great changes to the system. :)

InitLive at EMC 2016

Aug 26, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The end to end management of people and the program within the Web interface.
You can see at a glance, in the web interface, where there are openings in the program staffing.
Signup to roles and shifts is easy, though some of the older volunteers found it challenging.
Visually it looks good, especially for the administrator. So I like the interface.
In the device app it is nice that it informs the administrator instantly of staffing problems in the current shift.
The various reports were useful, especially after the event when compiling the conference reports.
The volunteer app seemed almost trivial to operate. The young people, especially, took to it very well.
Volunteer communications pop up as notifications, so the admin can address them immediately.
It works well as a central communications hub for all volunteer communication before, during and after.

Cons: When constructing the schedule, the lack of cut and paste or duplication of program elements across multiple days made that process very laborious.
The volunteers see the shift selection schedule as one long list. It would be good to delineate it, perhaps with tabs, into days.
There are some fundamental controls missing such as enforcing minimum and maximum shift selection, and cutting off when changes may be made by the volunteers.
In the mobile app, there wasn't a clear way to tell at a glance if there are upcoming staffing problems - not attendance, but staff bookings. This is possible in the web app.
For the administrator the mobile app filter features make it very powerful, but it also makes for a shallow learning curve. I.e., some features are not obvious to find.
The mobile app is optimized for smartphones but not tablets. It will work on tablets, my preferred device, but emulating a phone.
It notifies you when people cancel from the event, but not when they join. This should be selectable.
Many volunteers select multiple roles up front which can quickly saturate the overall maximum role signup setting. Beware of this. It can block additional signup for a role despite shifts still being available.
Email broadcasts from the web app don't have customizable subject wording. That risks them being ignored or channeled to spam.

Overall: InitLive was used to manage 60 volunteers at a 5 day conference in the Ottawa Shaw Centre. Over 100 initially signed up but many did not remain to participate, a common problem.

In the past volunteer recruiting and management was performed with spreadsheets, email and telephone, an onerous process for more than 20 people. InitLive automated this process considerably making the size of the volunteer team almost irrelevant. It also shifted responsibility for shift and role selection entirely to the volunteers, previously it was with the event manager. This took a big load off.

Communication was also simplified with the integrated communication features, and I could instantly tell who was where with a simple touch on my tablet.

Compared to other volunteer management software I've seen, InitLive has the best interface by far.

Recommendations to other buyers: Watch the video tutorials. They are very good. Distribute them to the volunteer candidates.

Vendor Response

by InitLive on August 29, 2016

Hi Wolfram. Thanks for taking the time to share your experience with us. Copying shifts and improving the staff scheduling interface are 2 of our priorities this Fall. We'll definitely be in touch as these features are developed. Cheers!

Terrific Team Results with InitLive

Aug 24, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We enjoyed the ability to connect with anyone who was part of our group, the ability to look at your schedule at a glance and the incredible tech support. The app is easy to understand, and I loved being able to filter the list and search for certain classes and find out who was staffing which room.

Cons: Some of the building of shifts is clunky, the system seems slow to pull up names and I had a difficult time figuring out the best way to get shift information out to people where they could also understand the overarching agenda of the meeting to figure out when they wanted to work. Maybe a visible window of the event days and overall agenda on the side of the page or something?

Overall: InitLive offered us the best communication tool for our onsite team and volunteers that we could ask for. We were more connected and better prepared to staff all of our the responsibilities during the event and we are so happy that we had the InitLive app!

Recommendations to other buyers: Overall we loved and can't wait to use it again! One of the other things that we want is to have another sub level that could create shifts but not have rights to edit everything. I would like to set up a test event and walk those through it who had questions.

Vendor Response

by InitLive on August 24, 2016

Hi Brandi. Thank you very much for your review. We're glad that the Keller Williams team had such a great first experience with InitLive. We have big plans to improve the scheduling interface and have already cut down on loading times significantly (we agree - it was slow). Thanks again and we'll talk to you soon!

The Ride 2016 - The Ottawa Hospital Foundation

Aug 21, 2016
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Increased of in-the-field communications with volunteers. Volunteers have quicker access to schedules and info pre-event and on site

Cons: Requirement of unique e-mails instead of a login name

Overall: Hard to tell given that we cant really test it until its live in the field. So far I believe it is OK but team reports some features are limiting such as the import (only certain fields) and a really limiting feature that everyone needs a unique e-mail (response/solution was weak)

Recommendations to other buyers: Not at the moment but team likely will and will look to them to provide a more in-depth evaluation. Thanks. Andrew

Vendor Response

by InitLive on August 22, 2016

Hi Andrew. Thanks for sharing your experience so far. We're really excited to be working with The Ottawa Hospital Foundation and input like yours helps us continue to improve. We offer custom data imports for our customers. While the current import option is only for select fields, your designated Customer Success Representative has the ability to import any information you'd like them to. We're sorry to hear that you've been limited by the requirement of individual email addresses. This certainly isn't our intention; we simply want to ensure that communications at your event are directed to the correct person as quickly as possible. Because of this, an accurate and unique email address is crucial. Thank you and best of luck for event day! You and your team have done very well getting set up so we're sure things will run smoothly for you! :)

World Junior Girls Championship

Aug 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and staff support.

Cons: none

Overall: I was part of a group that used the software to schedule the activities of a significant number of volunteers and the product was of great use to us. Additionally, the on site support of an initlive staff person was extremely valuable to us.

Recommendations to other buyers: no

Vendor Response

by InitLive on August 22, 2016

Thanks for taking the time to write your review, Peter! Such a pleasure to work with you at the World Junior Girls Championship.

InitLive - loving working with this team and their software!

Aug 18, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We've been using the software so far to collect volunteer applications and sort them, and I have no issues to report with that. I'm looking forward to moving into Live territory where we'll be using the event app with our volunteer teams. I love the 'Live chat' facility - the support is right there!

Cons: I wouldn't say "like least" as I have so much faith in this software and can see its huge potential. The only issues at the moment come naturally with the evolving nature of the software, which clear as each update takes hold.

Overall: Wow. What an amazing, hard-working team to work with. We've been a client of InitLive's since January 2016 and they have been incredible so far. The customer service is fantastic and sets an example. The company is quite new and so the InitLive software continues to evolve, but what's great is that it's evolving in no small part down to the feedback, suggestions and operational requirements of the clients. It's terrific to be included in the process; we've already seen suggestions incorporated into software updates. The software is intuitive, looks great and simplicity is the backbone value of the software, which is key.

Recommendations to other buyers: If you're looking for something easy to use to manage your workforce needs at events, look no further! The customer service is second to none. I think this software is "One to Watch" and will lead the next generation of technical event workforce management support.

Vendor Response

by InitLive on August 22, 2016

Hi Caroline. Thank you for your lovely review. We're very excited to work with Ottawa 2017 and appreciate the care you put into planning your events. See you soon!

Best tool for event planners

Aug 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Recruiting
Mutiple administration
Roles
Check ins
Probem identification

Overall: InitLive made manpower recruitment, scheduling and onsite coordinating so easy. Loved the ease of operation on tha platform

Recommendations to other buyers: an accounting integration will be very useful

Vendor Response

by InitLive on August 22, 2016

Hi Nitin! Thanks for sharing your experience with us. We'd love to learn more about how you'd like an accounting integration to work with InitLive. Let's chat about your needs. Shoot us an email! :)

Powerful and Pretty

Aug 16, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It¿s been designed for complex, events with multiple days and locations, but can easily be used for smaller events as well.

Cons: It takes a while to set everything up but once you get the hang of it, it¿s not bad.

Overall: I really admire the overall layout of the system; it¿s super easy to use and is very flexible with its functionality. The user interface goes above and beyond any other volunteer management tool I have used.

Recommendations to other buyers: Take the time to get to know the power of the system. You can do a lot with it.

Vendor Response

by InitLive on August 22, 2016

Hi Danielle, thanks for sharing this review. We think the system is pretty too! :)

True Lifesaver

Aug 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Much cheaper than other tools I've used in the past and it has way more features.

Cons: Not free but it's worth every penny since it does a lot more than the free tools out there.

Overall: I was able to connect with my volunteers in a matter of seconds once everything was set up and running. I don't know why I would ever go back to spreadsheets, this tool kept my volunteers organized and safe.

Vendor Response

by InitLive on August 22, 2016

Hi Bob, thanks for the kind words! Always a pleasure. :)

Good for organizing volunteers pre-event, not as great for day of application

Aug 16, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The back end website is user friendly. It is easy to upload an excel template of your volunteers or add people individually. If you are looking for a way to organize volunteers and schedule volunteers that's where the product shines most. You can build roles, assign individuals and set schedules easily. There is a good deal of customization in this area which is helpful. You are able to assign multiple event managers so they also have the "power" to make changes on the website and within the app once your event goes live as well.

Cons: Shifts are built by location rather than by role which wasn't logical for us because we pre-assign roles and the location isn't relevant. It would have been nice if there was more automatic assignment rather than manual when it came to putting volunteers into specific shifts once you had already assigned them a role. As a planner it was hard for me to not be able to test the app before the event went live. You see nothing in the app until it is live but at that point all your volunteers see what you are seeing and any changes being made get broadcast out. Day of we found communication via the app was limited. Only event managers can send messages to everyone or filter and send messages to specific groups. Individual volunteers can only send messages to their shift supervisor or the event managers. They weren't able to send even within their role assignment.

Overall: All in all the app is great for organizing volunteers, especially in large numbers but for a smaller group of volunteers we found our current method of organizing volunteers on an excel spreadsheet worked just as well. We were hoping that we'd get more communication functionality from the app but think there is still room for improvement in that respect.

Recommendations to other buyers: You need to be sure you have your volunteer buy in to using the product to make it a successful implementation. If the app does appear to be easier and better than what you are doing currently your volunteers will be reluctant to use it. You also need to have proper connectivity in your venue. In our arena service was spotty which impacted the use of the app.

Vendor Response

by InitLive on August 22, 2016

Hi Sarah! Thank you so much for sharing your experience. We look forward to working with you and the team at Johns Hopkins University again. There have already been great improvements to InitLive since your commencement event in the Spring. Some highlights: you are able to create one general Location to help you organize the event by Roles. Now we also have a system in place for volunteers to communicate with each other one-on-one through the InitLive app. Let's reconnect and go over the changes! Your designated customer success rep will reach out via email. Cheers!

What a Time Saver!

Aug 16, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, clear and simple interface,

Cons: Set up is a little difficult; there seems to be a lot of steps

Overall: Initlive helped streamline the volunteer management process and saved us so much time in preparing volunteer plans for event day. It was quite handy onsite to help communicate with volunteers and event staff members.

Vendor Response

by InitLive on August 22, 2016

Hi Kelly! It is always such a pleasure working with you and the team at Liz Page Associates. Thank you for sharing your experience! :)

Good back end, cool app

Aug 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The app, it made it so much easier to connect with everyone. They have ext message back up for people who don't have the app.

Cons: Needed a little bit more flexibility on the back end during set-up.

Overall: I tried InitLive after using some other software products in previous years. The back end had almost everything I wanted. Missing a little bit of customization, but it was easy to get around that. The app, however, was amazing. We've got some younger volunteers who were incredibly engaged. I found that more of them showed up and that I didn't have took searching for information. This changed the way we operated during the festival!

Recommendations to other buyers: I found sending my volunteers the how to video helped alleviate questions.

Vendor Response

by InitLive on August 22, 2016

Glad to hear you made use of our training resources, Nancy! Congrats on a successful festival!

Such a big help

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Really keeps us organized. All staff and volunteers are kept up-to-date in terms of scheduling and communications. I'm really glad we gave this a try.

Cons: Not much to say... It's been a huge improvement over our old ways.

Overall: I work for an organization with lots of moving parts. Our staff and volunteers are often spread out so it has been a big headache managing schedules and communication with them once they're on the ground. We've definitely found a new method to manage our madness with InitLive.

Recommendations to other buyers: Make the most of it. Use the reports. There are lots of features that I wouldn't have discovered without the help of my customer service rep. Explore the software and I'm sure you'll like it as much as we did.

Vendor Response

by InitLive on August 22, 2016

Thank you, Samantha. Always great to work with you!

Saw it in action

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Fast way to keep in touch

Cons: Older demographic needed a little bit of coaching but in the end it was a hit

Overall: I had the pleasure of seeing this volunteer management software in action at a local Golf tournament I helped out with. Really neat to see staff and volunteers communicating with the planners from an app. I know that the organizing committee was really impressed as well.

Vendor Response

by InitLive on August 22, 2016

Thanks for sharing, Jeffrey! It's great to hear that InitLive was a hit!

InitLive is great it helps me to manage my volunteer base woark at multiple festivals ; ¿¿¿¿¿¿¿¿

Aug 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: InitLive helps me manage my newly growing volunteer base at multiple festivals since year; it's great to have all of my team volunteer information and schedules in one location. It's great ..

Vendor Response

by InitLive on August 22, 2016

Thanks for the review, Dhrupa. We're glad we can help you manage your team! :)

Exactly what I was looking for !

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great UI and excellent features.

Overall: This app is crucial to the success of my event planning and execution. Also prompt response from the support team always.

Vendor Response

by InitLive on August 22, 2016

Hi Peter - so glad you found what you were looking for in InitLive. We're excited to continue working with you!

Highly recommend!

Aug 11, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer support was really great - thank you!

Cons: A little time consuming to set up.

Overall: It was great for helping us manage our complex schedule. We also really liked being able to generate reports after to see hours worked by each of our staff.

Vendor Response

by InitLive on August 22, 2016

Happy to hear you enjoyed InitLive's reporting features, Pamel. Thanks for the review!

Cool volunteer app

Aug 11, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I volunteered at a campus event last semester where we used this app. It was really cool. It made it easy to keep track of my schedule and reach out to the event planners and managers if I needed anything. I'm planning on volunteering with Ottawa 2017 so I'm excited that I'll get to use the app again soon.

Vendor Response

by InitLive on August 22, 2016

Glad to hear you'll keep volunteering, Nicole! Keep up the great work!

Game Changer

Aug 11, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User-friendly, colorful, great support. Really love the live chat support on their website.

Cons: Lots of prep work but it's all worth it come time to use the smartphone app at the event

Overall: The tool is really user friendly and keeps everything organized. I'm impressed that there is a volunteer management software out there that combines so many aspects of managing an event team. It's really innovative. A refreshing addition to the event technology space.

Recommendations to other buyers: Input your data early. Take time to do it properly and it will make for a seamless event day

Vendor Response

by InitLive on August 22, 2016

Thanks so much, Kristin. Always a pleasure!

Organizational candy!

Aug 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly - colour co-ordinated

Overall: This was an amazing app to use for a recent church fundraiser. Loved the ability to plan the event and schedule our volunteers on one application. Having all the volunteer's contact information in one folder made it easier to contact them for last minute details. Overall, this is a great organizational tool I would recommend to anyone planning an event.

Vendor Response

by InitLive on August 22, 2016

Happy to keep you organized, Amanda!

Volunteer Recommended

Aug 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Cons: none

Overall: My manager told us that we needed to use InitLive for the event I was volunteering at. After downloading the app, I could see the value it in. Thought it was super cool and easy to use. I also really liked the colors. I recommended the app to another coordinator at a different event I was working.

Recommendations to other buyers: I had some trouble picking my schedule, but an InitLive support agent told me it could have been because I was using an older version of Internet Explorer.

Vendor Response

by InitLive on August 22, 2016

Hi, Lynn. So glad to hear you had a great time using InitLive as a volunteer!

Responsive and easy-to-use tool for managing live events!

Aug 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy-to-use with great customer support

Cons: The only struggle I had initially was convincing all of my volunteers to download the app

Overall: I was a huge fan of being able to make adjustments to my schedule via the app on the day of my event. When I needed to make changes , it was nice knowing that my volunteers would be notified.

Recommendations to other buyers: That this is a great tool and it deserves a chance to try out!

Vendor Response

by InitLive on August 22, 2016

Thanks for the review, Ajay! We're glad you're a fan. :)

Life saver!

Aug 10, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything is all in one place. It's really nice to know that I have control of the scheduling and communications in a central location. Even better is that I don't have to carry around a binder at my events anymore. It's all on my phone.

Cons: Setting up the schedule was a bit of a time investment, but it was definitely worth it in the end.

Overall: I used to use Excel spreadsheets to manage my staff and volunteers. It consumed a lot of my time and made it very difficult to keep up with all of the changes to the schedule. I'm really glad a colleague recommend this volunteer tool to me.

Recommendations to other buyers: Spend the time to set your schedule up early, it will make your life WAY easier on event day.

Vendor Response

by InitLive on August 22, 2016

So happy to keep you on track, Margie! Thanks for the review!

Great software for making volunteer management easy!

Aug 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: First ever software I used for managing the volunteer staff at our conference and I won't ever come back to a spreadsheet! It's easy to manage your staff onsite, track where they are and react fast to any problems. Definitely recommend to anyone that works with temporary staff at the event!

Vendor Response

by InitLive on August 22, 2016

Thanks for the kind words, Dominika. Always a pleasure!

New solution not seen before.

Aug 09, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use! By far the simplest tool I have seen for volunteer or worker management. Not only this but fills all the basic needs including ability to communicate between workers / volunteers and event coordinators.

Cons: Worker / volunteer must have own smartphone and must agree to download the app onto their phone. A few may be reluctant to do that.

Overall: Great system for managing volunteers with software. Or paid workers too. Actually, anybody working on an event. Easy to have workers download app to their phone, log in. And easy for team manager to use as scheduling and communications tool, setting and tracking tasks assigned. Even tracks whether workers are at location they are supposed to be.

Recommendations to other buyers: Experiment with it a bit before an event , whether you're worker coordinator or the worker / volunteer, so that all goes well when the pressure is on during event.

Vendor Response

by InitLive on August 22, 2016

Hey, Michael! Thanks for sharing your experience! Glad you're enjoying InitLive.

Such a stress reliever!

Aug 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was awesome being able to get volunteers to sign themselves up for shifts. I also loved that I didn't have to use walkie-talkies during the event - they're the most annoying things to use!

Cons: Hmm I guess I'd say the length of set-up time. When you pay for a tool, you can't help but hope it'll take something off your to-do list, but I realize that's not realistic. It was really worth it in the end though!

Overall: Previously, I hadn't been using a volunteer management software, and I found the volunteer side of events daunting, but colleague of mine told me about InitLive earlier this year and i decided to try it. I've honestly never felt so organized and in control. I knew I could communicate with any of my volunteers at the touch of a button.

Recommendations to other buyers: Can't wait to use it again! :)

Vendor Response

by InitLive on August 22, 2016

Hi Donna, thanks for taking the time to review InitLive. We're glad you're excited to use us for your next event!

Happy with product and price

Jun 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: eaay to use. cheap. great customer support / service

Overall: Everything was great from start to finish. I highly recommend you give these guys a try. Customer service was there to help me with all of my questions and custom needs.

Recommendations to other buyers: Finally found what I'm looking for.

Vendor Response

by InitLive on July 29, 2016

Thanks, James. We're excited to continue working with you!

Easy and reliable

Jun 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The shift reminders and communication on event day are great. We had way fewer no-show volunteers than in previous years because they were automatically reminded when they had a shift coming up.

Cons: It is more expensive than other options... But that's not a con after seeing how much it improved operations at our festival.

Overall: While InitLive is a bit more expensive than the app we used before, I'm glad to say there's a good reason. This is the most well-rounded volunteer management software I used for events. I especially loved that I was able to have so much information kept in my phone on event day.

Recommendations to other buyers: Make good use of the communication piece on event day. We used it to send out reminders and encouragements, but it was also nice to know that we were connected in case of any hiccups or emergencies.

Vendor Response

by InitLive on July 29, 2016

We're glad to hear that you see the value in InitLive. Thanks for the kind words, Amy.

Amazing Product, Fantastic Support!

May 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Using InitLive was a big stress-reliever. This software does so much more than a normal event manager can do!

Vendor Response

by InitLive on July 29, 2016

Sheri, your enthusiasm is contagious. Always a pleasure working with you! Thanks for sharing your experience!

Really helps keep me on track

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Initlive is great because it provides you with one place to store all your volunteer information. Previously I had just been using my email and it was hard organize volunteer information efficiently with so many other emails coming in and out.

Now I can go into InitLive and see all the volunteers names in a nice list, gather their T-Shirt size requirements, their contact information, and anything else that I need-- without having to search my inbox.

Vendor Response

by InitLive on July 29, 2016

We're glad that we can help keep you on track! Thanks for the kind words, Kasandra!

Great software leading to great events!

Apr 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been to a few events now that have used InitLive as their event management software and they have all been well organized and as a result great fun! From talking to event staff and volunteers it was made very clear that InitLive was a valuable tool for them. Almost every organizer/volunteer I talked to said the program was easy to use, quick to learn, and very efficient, and that the customer service the InitLive team offered was professional and knowledgeable.

I'm looking forward to watching them grow!

Vendor Response

by InitLive on July 28, 2016

Hi Evan, we're so happy to hear that you've had great experiences at events that use InitLive. Thanks for taking the time to share!

Volunteer management software by InitLive makes managing staff and volunteers simple and cohesive.

Apr 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: User-friendly and great support from InitLive. Easy to communicate with staff and volunteers. Scheduling and making changes to, was no problem. I recently had some no-show volunteers and was able to remedy things quickly. Highly recommend for any event - large or small!

Vendor Response

by InitLive on July 28, 2016

Thanks for sharing your experience, Diane. Always a pleasure!

Great support!

Apr 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I¿m not that tech-savvy, but the tool in general, was easy to use. My volunteer team picked up the app right away with few questions asked. I was mostly impressed with the great support that InitLive provided. I was assigned my own ¿Customer Success¿ agent that walked me through the product step by step and resolved all of my issues within the hour (big shout out and thank you to Avery Reid!).

Vendor Response

by InitLive on July 28, 2016

Hi ShunLi, I saw the shout out and wanted to reach out personally. You are a pleasure to work with and I'm glad to hear the tournament was such a success! -Avery

Finally a tool made for events!

Mar 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: For the past couple of years I've been using software tools to help with my staff and volunteer management but it was pretty clear that these tools were not designed with event planners in mind. I had no idea what I was missing until I heard about InitLive at a conference I attended.

No matter what staff management tool I was using, I always needed to have backup excel spreadsheets, a separate app to use for staff and volunteer check-ins, and a way to communicate with my volunteers on my event day. I didn't even know that a system existed that had scheduling, reporting, and day-of communication all in one place. I'm so happy I found this tool. It has made planning my events much easier and has saved me money on all the other software I was using before.

Other highlights include the training and support from their team. I don't know if the support team would want me advertising this, but my account manager often responded quickly even during evenings and weekends with detailed answers to any questions I had.

Great software all around. I definitely recommend it.

Vendor Response

by InitLive on July 28, 2016

Emma, thank you very much for sharing this with us! We're excited to continue working with ESquared.

Genius!

Mar 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The fact alone that something like this is at the palms of your hands make for a great time saver and also allows more focus to be placed elsewhere.

Vendor Response

by InitLive on July 27, 2016

Glad we could save you time, Jessica!

Saved my bacon!

Mar 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a professional events planner/coordinator, I'm embarrassed to admit that I didn't know software like this existed, but boy am I ever glad InitLive reached out to me through their marketing efforts and walked me through a demo, and their team was a pleasure to work with.

It was the first time we'd managed an event with such a large number of volunteers, and it really solved what could have been an impossible task otherwise.

In usage, not only did it deliver on it's promised functions, but it was easy and intuitive to use. I loved that we could easily track our volunteer check-in's on event day, and the web software saved a lot of time scheduling staff and volunteers.

We especially loved the shared document feature because we could share maps with all our volunteers. It was nice to finally have a tool that keeps all communication info together in one place. We'll never use excel spreadsheets again!

Lastly, having a mobile app that kept us connected with all of our volunteers made us feel confident that we could communicate with them if any emergency situation or scheduling problem came up, and that kind of peace of mind is worth a lot in this business. I think I might just end up with a few less grey hairs on my head going forward.

Vendor Response

by InitLive on July 27, 2016

Thanks for the kind words, Lewis. We hope your bacon was nice and crispy! We're looking forward to the next event.

This is a BIG leap forward for Staff & Volunteer Management Software - Thanks InitLive

Mar 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I can't believe how quick and easy it was to use the InitLive volunteer management software. I've tried a few other volunteer management applications before and none of them could offer the same unique features or customer support that I was looking for. I had a few questions for Melissa from InitLive just hours before my event and she was very helpful through the entire setup process (which only took minutes by the way).

Overall, staff and volunteers were extremely happy with InitLive and I'll definitely be using them for all future events.

Thank you!

-Andrew

Vendor Response

by InitLive on July 27, 2016

Hi Andrew, It was great working with you on your last event. We can't wait for the next one! Thanks!