Who Uses This Software?

Businesses of all size - In-person and eCommerce businesses


Average Ratings

32 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $9.95/month
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Worldpay
  • www.worldpay.com
  • Founded 1997
  • United States

About Worldpay

Use your computer, mobile or tablet and take payments over the phone and in person. WorldPay's virtual credit card terminal interface is quick and easy to access, with multiple card reader options and card-on-file support for future payments. Just log in to your account and enter the customer details, and start taking one-time or recurring payments. Accept credit card payments and mobile wallets in real-time anywhere, anytime without significant costs or resources required.


Worldpay Features

  • ACH Check Transactions
  • Bitcoin Compatible
  • Debit Card Support
  • Gift Card Management
  • Mobile Payments
  • Online Payments
  • POS Transactions
  • Receipt Printing
  • Recurring Billing
  • Signature Capture

Worldpay Reviews Recently Reviewed!


Great POS. Easiest to use by far!!!

Dec 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that the transactions usually run through very quickly. (I don't like it when my customer is having to wait on me.)

I like the newly integrated CHIP system. I like that I can assure them of a secure connection for the transaction.

The ease of reloading the transaction paper.

Auto print outs of the prior day are always ready to be filed when we get here of a morning.

Overall: Ease of accepting the cards & then transitioning to the CHIP cards was superbly easy!

Vendor Response

by Worldpay on December 04, 2017

Thanks for your feedback Serina. Glad to help your business grow!

Capterra loader

CC processing companies aren't the cream of the crop, but WP is better to work with than most

Jul 26, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Their customer service has been good at handling issues we've had. I've known many people using First Data and other processors to have issues with Customer service. Also, we have a good price with them which makes it attractive for us.

Cons: We wanted to do some pretty technical things with them but some of their tech and integrations were a bit outdated and limited what we could do. So we had to settle for a less than ideal solution. But most people aren't trying to do as complex of things as we were so probably not an issue for 99% of businesses looking at world pay.

Overall: Credit card processing platforms are somewhat of a commodity, so service is one of the big differentiators and we've been pleased with Worldpay's service and the ISO that we've worked with. They've been pretty straight forward with us and been able to resolve any issues we've had which we've been happy about.

The system works well most of the time, but has glitches.

Nov 16, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's pretty easy to use for our servers and managers. My contact person Matt Palenschatt is wonderful and always responds to my problems quickly and even on weekends!

Cons: That it has glitches, like sometimes it won't read chip credit cards, then if we use the swipe function if the swipe function and the customer disputes the card we get stuck with paying for the dispute even if it's bogus

Overall: Decent pricing, good customer reprensentative

Vendor Response

by Worldpay on November 17, 2017

Thanks for your feedback Linda!

Capterra loader

We have had only a few issues with the system, and the customer service was able to guide us through

Nov 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Accessibility from any computer or mobile device, can recharge an account from a previous transaction, and and refund an account quickly and easily.

Cons: Cannot look at the same card/acct transactions over the course of the year, useful for a patient's Health Savings Account. We understand we could set up a recurring payment account, but we are unsure how to do that.

Overall: Ease of use and accesibility

Vendor Response

by Worldpay on November 29, 2017

Thanks for your feedback Dr. Vincent. Glad to help your business grow!

Not sure why a CSM has to call me to offer a better rate. We are a platinum customer!

Nov 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: The server never goes down so our processing goes smoothly day in and day out. When we call in and have an under charge or over charge, we are walked through and able to process a debit/credit right away.

Cons: We might need new terminals but how would we know? Would love to have a dedicated CSM so we have a point of reference.

Vendor Response

by Worldpay on November 28, 2017

Thanks for your feedback Stacey.We will have someone from Customer Service reach out to you soon.

Glad to help your business grow!

WorldPay customer service has been outstanding!

Nov 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and can be accessed from your phone or other mobile device. It is very user friendly.

Cons: The prong on the card reader is not durable and will break off into the phone from constant handling. I would like a sliding card reader that is more durable.

Overall: The ease of taking credit, debit and SNAP cards at all of our mobile market locations.

Vendor Response

by Worldpay on November 29, 2017

Thanks for your feedback Donna. Glad to help your business grow!

One of the best payment processors out there

Mar 20, 2018
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Client portal contains a lot of data, tons of reports, like reconciliation, settlement, activity etc. Development team supports custom requests and was very helpful during account setup. WorldPay supports ACH (eCheck feature). All customer support questions are handled pretty fast. Newsletter let you know about any upcoming changes in the industry or within the company.

Cons: There may be more features that can be implemented, hopefully, with time they will develop more API functions.

Capterra loader

Worldpay is cost effective and easy to use!

Nov 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Transaction reports are easy to pull and I love the monthly reports. It is a very easy program to use.

Cons: We do have technicians in the field that have issues with input amounts on their tablets. That is our main gripe with this product.

Overall: Cost effective.

Vendor Response

by Worldpay on November 17, 2017

Thanks for your feedback Dawn. Glad yo help your business grow!

best value

Dec 01, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: easy to use. low initial cost, reports are great, have recommended this system to multiple small business owners

Cons: would like to use scanner to receive inventory, would like to be able to have multiple skus for same items

Vendor Response

by Worldpay on December 04, 2017

Thanks for your feedback Dale. Glad to help your business grow!

Processing Partner

Oct 09, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use when using the software, for example it is similar to Vantiv in the sense that you can log on and quickly verify charges.

Cons: The way you have to continually change your password every 2 weeks or so. That's inconvenient.

Overall: The company I work for uses Vantiv which is a partner of WP, switching over from Vantiv was a little chaotic but after getting use to WP I can see the benefits and continue to see them as the software evolves. For example, I like the feature that recently appeared on the home screen for disputed charges. It is right in the home screen which is one of the #2 reasons one might have to learn g in and use the processing software.

Professional and helpful

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use and up to date information both payments and statements easy to read.

Cons: Not matching up with bank statement, so it takes a while to reconcile

VERY user friendly

Aug 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Takes care of everything

Reports, payroll, items sold, etc. Have never had a problem with accuracy

Cons: Don't really have a con. Software does everything I need it to do. Don't really know of anything I would change.

Overall: Able to track fill sales and deposit amount with ease.

Ok to

Vendor Response

by Worldpay on August 16, 2017

Hi Teresa, glad you're enjoying our Mobile & Tablet POS solution!

good software, but hard to reach customer service

Nov 19, 2017
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: ease of use and setup. the portal is user friendly and reports are accurate. its never down. interface is good

Cons: customer service is something I would like them to improve upon. they are quick to setup but any questions that I have are hard to answer if I call their customer service

Vendor Response

by Worldpay on November 20, 2017

Thanks for your feedback Kanwarpal. For customer service, please send an email to customer.impact@worldpay.us with your merchant ID.

Glad to help your business grow!

While I only use Worldpay pos seasonally, it meets our needs.

Oct 16, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and efficiency of return on money to our bank for card usage, since we have no electricity to run other pos systems..

Cons: While the software itself is efficient, the hardware must be charged weekly, even with very little use.

Overall: The opportunity to establish a new farmers market in a food desert where there were few amenities, thus giving customers access to healthy foods with the use of EBT/SNAP and/or credit/debit cards.

Vendor Response

by Worldpay on October 17, 2017

Thanks for your review. We value your feedback!

We haven't experienced any issues with this product itself. There transactions flow efficiently

Dec 04, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We can process without any lag time and we never have any technical difficulties with processing credit cards

Cons: We do not have any complaints. Customer Service could be more trained in the accounts administration department but the product itself is a winner

Overall: We set up mini restaurants offsite and we are able to accept credit cards without any hassle

Vendor Response

by Worldpay on December 05, 2017

Thanks for your feedback Quiana. Glad to help the Chick-fil-A group!

Easy to use, money deposited into my account the very next day

Dec 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is simple to use, there are no clumsy, separate terminals to deal with. The entire process is web based and can use it right from my laptop or tablet.

Cons: Card reader does not work. Worldpay was supposed to send me a replacement card reader over a year ago, but never did. Must always manually enter each transaction.

Overall: Simple to use, can log on from any computer.

Vendor Response

by Worldpay on December 04, 2017

Thanks for your feedback Tom. Glad to help your business grow!

We went with World Pay when we changed over to the Club Automation Online Booking System.

Oct 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Since it's kinda of 'build in' to the Club Automation system, we are happy with it. It's great to have the ability to take Credit Cards for all purchases and services.

Vendor Response

by Worldpay on October 24, 2017

Thanks for your feedback Loretta!

SO FAR SO GOOD COMPARING TO CHASE WE HAD BEFORE. THANK YOU

Nov 19, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: IT SEEMS IS EASY TO USE AND FASTER TO DO ALL TRANSACTIONS. NOT COMPLICATED LIKE OTHERS AND EASY TO TRAIN CASHIER ON IT.

Overall: FASTER TO USE, AND LEARN.

Vendor Response

by Worldpay on November 20, 2017

Thanks for your feedback Ray. Happy to help your business grow!

Great company with an outstanding staff

Dec 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to learn the software. The intuitive nature of the selections is very helpful. My anxiety was assuaged away.

Cons: There was some redundancy, however it helped to support the application and effectiveness of the software.

Vendor Response

by Worldpay on December 04, 2017

Thanks for your feedback Chandler. Glad to help your business grow!

Worldpay easy Integration

Jan 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Worldpay is easy to integrate with on demand software. It can process multiple currencies for a web store. It is fast and secured and hardly no down time.

Cons: Their services is a bit expensive for the small business owners and the turn around time to access your money is also slow.

Great customer service...

Aug 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It is very easy to use and understand.

And it makes sense for someone that is not computer savy to navigate the software.

Vendor Response

by Worldpay on August 15, 2017

Hi Terri, Thank you for your positive feedback!

Check and balance on different tasks simple with this

Feb 10, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Clearly lay out who is performing which tasks. The system incorporates controls that recognize who prepared the task, who reviewed the task, and who authorized the task once completed. A great tool for multiple department collaboration on sharing documents, and tasks.

Cons: The user dashboard interface is cluttered with too much information. The software will take some time to get used to due to its detailed term and language.

Capterra loader

ITS NOT THE BEST

Sep 11, 2018
1/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: easy to use but not accurate information

the portal is easy to use

Cons: the fees are ridiculous, and the statements do not add up

its a lot of extra work bc things are wrong when doing the monthly review

It works fine for what I need, but I don't need much.

Aug 10, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I can generate reports I need quickly to find the information that is important to running my business.

Cons: The software is a bit awkward to get into at first: finding the correct website if it isn't bookmarked, having to jump through a couple of hoops before just getting to the business at hand.

Overall: It is an easy and inexpensive option for me as an individual business owner.

Vendor Response

by Worldpay on August 10, 2017

Hi Kelly, Thank you for your positive feedback!

Capterra loader

Very simple process to get started and very responsive with questions.

Nov 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very simple process to get started and very responsive to questions.

Very reliable and easy to use. The reports are very well written.

Overall: Very simple process to get started, very responsive with questions and good informational reports from the data.

Vendor Response

by Worldpay on November 20, 2017

Thanks for your feedback Nancy. Glad to help your business grow!

Customer Support walked me through the set-up process and it was easy to use and train others.

Nov 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our vendors at our Farmer's Market saw an increase in sales due to the POS being offered. We received our funds the next business day.

Overall: More vendors participating in our Farmer's Market because we can offer did way of payment

Vendor Response

by Worldpay on November 17, 2017

Thanks for your feedback Susan. Glad yo help your business grow!

Very reliable,whenever I have had a question or issue , customer service always takes care of it.

Dec 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it is very easy to use, self explanatory. No issues using it, always runs properly and it is easy to read.

Overall: It is easy to use, easy to read. Basic enough even for people not into computers to use.

Vendor Response

by Worldpay on December 04, 2017

Thanks for your feedback Andrew. Glad to help your construction business grow!

Not the best payment provider on the market

Oct 09, 2018
2/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: They are very cheap compared to a lot of other similar offerings and there customer support isn't too bad!

Cons: The GUI within their system is beyond terrible! It's so unbelievably dated and I just have no idea how it hasn't been redesigned. The integration is also very dated and clunky compared other providers. Would not be my first choice.

Stressfree

Nov 26, 2017
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to Use, Convenient and GREAT LOCAL REPS. They helped set up my whole system including my POS and helped me get a deal on it!

Cons: Slightly confusing on when they will take out money from your account. I have been switched around several times. Also still waiting on my refund for something they had as a mistake, months ago.

Vendor Response

by Worldpay on November 27, 2017

Thanks for your feedback Carla. Regarding the refund, please send an email to customer.impact@worldpay.us with your merchant ID.

Glad to help your business grow!

They lie - Then back track and no one really knows whats going on

Apr 09, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: No much - didn't get to use it. Big promises at the start with free periods etc but they were all lies in the end.

Cons: 24 hour period they require you to have a test module on so that your site can't take payments.

Vendor Response

by Worldpay on April 11, 2018

Nerav, I'm truly sorry your experience wasn't as good as expected. Please call 800-859-5965 or contact customer service via email: customer.service@worldpay.us

Average experience with payment processing. No large pros or cons.

Apr 25, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Payment processing can be tailored to how your company wants it. Seems very easy to use, very few times is there any issues with the program.

Cons: Sometimes the program can be finicky with entering some payments and processing them. The dash board is very jumbled.

I only have a few customers who pay by credit card so I use the app infrequently but I ifnd it quick

Nov 21, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This is the only merchant software that I have used so I don't have anything to compare it to. However, I do find that it is quick, reliable and easy to use.

Cons: For some reason the adaptable card reader will not fit my Samsung S7 Active phone so I have to manually enter the card information.

Overall: I am able to give my customers more options for payment for my services.

Vendor Response

by Worldpay on November 22, 2017

Thanks for your feedback. Glad to help your business grow!