# Worldpay for Enterprise Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Worldpay for Enterprise the right Payment Processing solution for you? Explore 30 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/165694/Virtual-Terminal/reviews --- Worldpay for Enterprise 3.3 (30) [View alternatives](https://www.capterra.com/p/165694/Virtual-Terminal/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Worldpay for Enterprise Ease of use 3.2 Customer Service 2.6 ## Pros and Cons in Reviews Kavindu Githsara K System SpecialistEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “Worldpay supports a variety of payment options, making it easy for businesses to accept payments from customers no matter how they prefer to pay.“ December 22, 2022 KV Katherine V Spa ManagerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “Everything was complicated - refunds, researching transactions for clients, etc.“ May 6, 2025 Kavindu Githsara K System SpecialistEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “Its advanced security measures and customizable options make it a valuable tool for businesses of all sizes.“ December 22, 2022 PO Patrick O OwnerAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “I will be following up with an investigation from ombudsman as I believe this company has poor performance and will not allow you to make an official complaint.“ May 21, 2024 TG Tyler G Salesforce AdminMedia Production, 51 - 200 employeesUsed the software for: More than 2 years. “You have 4-5 main navigation boxes on the top left, resources in the middle, and useful information/support information on the bottom - it's not cluttered at all, it just works.“ July 6, 2020 ZL Zoe L Veterinary Assistant and Office ManagerVeterinary, 2 - 10 employeesUsed the software for: 6-12 months. “Worldpay has many issues with their technology and customer service.“ October 22, 2024 TG Tyler G Salesforce AdminMedia Production, 51 - 200 employeesUsed the software for: More than 2 years. “The layout for Worldpay's IQ Portal is very user friendly.“ July 6, 2020 DC David C Administration Mgr.Machinery, 51 - 200 employeesUsed the software for: Less than 6 months. “I am not happy with the customer service I received from World Pay.“ May 7, 2024 ## Showing most helpful reviews Showing 1-25 of 30 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kavindu Githsara K. System Specialist Education Management Used the software for: 2+ years ### "Effortlessly Accept Payments with Worldpay" December 22, 2022 5.0 Overall, Worldpay is a reliable payment processing software that offers a wide range of options for businesses looking to accept payments from customers. Its advanced security measures and customizable options make it a valuable tool for businesses of all sizes. However, its cost and limited support may be drawbacks for some users. Pros Worldpay supports a variety of payment options, making it easy for businesses to accept payments from customers no matter how they prefer to pay. Worldpay uses advanced security measures to ensure that all transactions are safe and secure. This helps businesses protect themselves and their customers from fraud and other security threats. Their use interface is very friendly. That makes it easy for businesses to set up and manage their payment processing system. So far we didn't face any configuration issues. Not only that but also Worldpay offers customizable options that allow us to tailor the payment processing system to our specific needs. Cons Nothing to complain but they have some limited customer support. They may not always be available when we needed. Review Source JS Joseph S. Developer Computer & Network Security Used the software for: 2+ years ### "#2 In the top 3 of all Payment Processors!" October 5, 2024 5.0 Overall I would use them again. There were no negative experiences with regard to their technology and processing of payments. I'm excited to see the new features they are adding to their lineup. Pros Worldpay had the absolute lowest processing rates when compared to all other options. Their online platform was stable and functional. Cons The support was lacking. I could not understand the person on the phone due to heavy accent. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Apple Pay](https://www.capterra.com/p/212840/Apple-Pay/)[Stripe](https://www.capterra.com/p/123889/Stripe/)[PayPal Point of Sale](https://www.capterra.com/p/171165/PayPal-Here-app/) Reason for choosing Worldpay for Enterprise We were already familiar with them because we had used them in the past. Review Source KV Katherine V. Spa Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Not a great option!" May 6, 2025 1.0 Overall - negative experience. I was thankful when we made the switch away from using this payment processing system. Pros I really did not love my time working with Worldpay. We eventually switced to a different payment processor - this switch was much needed. Cons Everything was complicated - refunds, researching transactions for clients, etc. Too many regulations and rules and different platforms to perform different functions. Review Source DK Denise K. Directors Wholesale Used the software for: 2+ years ### "Pay with world pay " September 5, 2024 5.0 I’ve used there card machines in my business for many years and always been treated well Pros Card machine is nice to use like a pad and settlement in your account quickly Cons Nothing to dislike about at all the product is excellent Review Source BG Benjamin G. Private Practice Administrator Medical Practice Used the software for: 2+ years ### "Reliable and Easy to Use" June 18, 2024 5.0 Very reliable, easy to generate reports to extract payment information. We use it in the simplest form so can't comment on e-commerce, but if you just need a wake to take card payments remotely it works very well. Pros Very easy to take phone payments, just enter the relevant information and click send. Email confirmations also mean fewer customers phoning up to query payment progress. Cons Updating shopper emails if you are given an incorrect one can be finicky, but is very rare and doable if you know how to do it. Review Source ZL Zoe L. Veterinary Assistant and Office Manager Veterinary Used the software for: 6-12 months ### "There are much better options than Worldpay" October 22, 2024 2.0 Worldpay has many issues with their technology and customer service. Their portal is not user friendly and finding statements or transactions is time consuming Pros It integrates to Covetrus Pulse without a widget or external window. Cons Customer service is the awful. Hold times are long and when you finally reach a representative the call quality is awful and they don’t speak or comprehend much English. Expect to be transferred and connected at least 6 times before getting your issue addressed. Switched from [Progress OpenEdge](https://www.capterra.com/p/241738/OpenEdge/) New software that OpenEdge did not integrate with. Review Source CB Caitlin B. Owner Construction Used the software for: Less than 6 months ### "Avoid Worldpay" July 2, 2024 1.0 From day 1 setting up the swipe reader there was an issue. All of our payments were held for unknown reasons. Clients were lost, causing damages to the company. I highly recommend steering clear of worldpay. Pros I have no pros to give. this has been a horrible experience. Cons The swipe reader was not easy to setup. Worldpay does not have good communication. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Worldpay Fis system was recommended through our bank as they are a third party provider. Review Source DC David C. Administration Mgr. Machinery Used the software for: Less than 6 months ### "Not listening to the customer" May 7, 2024 2.0 I am not happy with the customer service I received from World Pay. the CSR's were polite enough. I was advised I "can't" track your package, which is idiocracy as they could take the initiative to open the UPS tracking app and advise me where my package was. I was advised I "can't" email you a shipping label to correct our shipping error. I am not sure Can't is in my vocabulary when it comes to taking care of a customer. It obviously is a word that World Pay embraces with taking care of their customers. Pros My machine went down after the first time used. Cons I used my machine one time. On my second attempt the machine became unrecognized.. which means you have to get a new machine. I contacted the number on the back of the machine. I spoke with the customer service person. I advised the CSR that my IT department had given me a machine that was originally assigned to another branch in our business. I gave the CSR the information about where it was originally assigned and where the equipment was installed. I went through some trouble shooting steps the CSR walked me through. I was advised that the machine had to be replaced. In the process of locating the equipment in World Pays system, I made it clear where the equipment was being used. We went over where to send the equipment in the end. I had not received the equipment after a couple of weeks. I followed up with the company asking where we were at in me getting the replacement equipment. I was given a tracking number by the World Pay CSR and while we were on the phone i tracked the package, because I was advised they did not do this. Which I thought was lacking in assisting me find the equipment. I discovered they sent the equipment to the wrong location. This is an example of the initial CSR not listening to the customer and inputting the correct information, so I might receive the equipment where it was needed. I advised the CSR that the simplest way to resolve my problem was to email me a shipping label and I would get it to the correct person so the equipment could be forwarded to where it was needed. I was advised that someone would contact me within 24-48 hours. I was contacted by the CSR within 30 minutes by telephone. To my surprise their resolution was for me to handle getting the machine to my location. The equipment with shipping I am sure would cost less than $10-15 dollars either sending it ground or USPS. I commented that I was not happy with that resolution. The mistake was not mine. Yet, I was tasked with correcting the issue. As a customer, I find the incompetence of documenting and forwarding the equipment to the wrong location unacceptable. Only to tell me it was my responsibility to correct their mistake in paying for the shipping. I find this an example of Terrible customer service, Especially for such a new customer. Review Source BJ P. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Great, Easy Service, Lack of Support on Chargebacks" January 24, 2019 3.0 Pros Worldpay is an easy to use terminal credit card processor. Cons WorldPay does not contact merchants on chargebacks and offers little support on chargebacks that are pure fraud and customers looking to get something for nothing. Review Source Christine E. VP Finance Education Management Used the software for: 1-2 years ### "High Fees" January 12, 2020 1.0 WorldPay has high fees and not very easy or intuitive to use. Pros WorldPay was the recommended payment portal from the new website company so they helped set it up initially. Cons I could never find any information. WorldPay had a couple of different websites for payment acceptance and reporting and could never find anything. I wasted a lot of time. Also, the fees are ridiculous. The Chapter was charged a fee every month regardless if WorldPay payments were processed. They also charged a fee for canceling before 2 years. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) New website recommended using WorldPay Review Source PO Patrick O. Owner Automotive Used the software for: Less than 6 months ### "Terrible company stay clear" May 21, 2024 1.0 Stressful and unpleasant not one thing done right. Gave them plenty time to resolve problems. Customer service of you can call it that just hang up the phone.money payed into wrong account. Company name incorrect. There company representative doesn't have a clue and is hopeless I'd like to see has he even the correct financial credentials. I will be following up with an investigation from ombudsman as I believe this company has poor performance and will not allow you to make an official complaint. Pros Nothing could not say a good thing about them. Most frustrating experience I ever had in business in the last 24 years Cons Everything was a shambles and unprofessional from the start. Incorrect billing. Poor customer service I wouldn't even call it that as it's not a service provided to the company. Very bad reps sent to set up would have rather given my information to a cocker spaniels than the person who set us up. Incorrect allocation of funds to the wrong account couldn't even get the company name right Review Source SC Sharron C. Dentist Hospital & Health Care Used the software for: 2+ years ### "Do Not Use" February 15, 2024 1.0 Terrible, absolute shambles of a company Pros Absolutely nothing. This is a complete disgrace of a company Cons Customer service is appalling. I’ve spent hours on the phone over the last 3 weeks. Today my card machine was terminated leaving my business without a card payment machine. They have taken payments over the past 3 weeks and not forwarded them. I now need to wait 10-15 days for the Due Diligence Team to review my case. Go elsewhere at all costs Reason for choosing Worldpay for Enterprise Clydesdale Bank recommended Worldpay when I opened my business Review Source TG Tyler G. Salesforce Admin Media Production Used the software for: 2+ years ### "Worldpay User Experience" July 6, 2020 5.0 My experience has been overwhelmingly positive. Worldpay does exactly what I want it to do, and it's NEVER a hassle to use. The reporting is easy to navigate. The thing I like the most about Worldpay is that, whenever you are feeling lost and confused, you can always click on the question mark on the top right. This will pull up some documentation explaining the functions and features of the page you're attempting to view. Extremely helpful. Pros The layout for Worldpay's IQ Portal is very user friendly. The 4-5 main dropdown options on the top left make navigating the portal very easy. I also find the resources that Worldpay posts on the homepage of the IQ Portal very helpful. You have 4-5 main navigation boxes on the top left, resources in the middle, and useful information/support information on the bottom - it's not cluttered at all, it just works. Cons I use the chat function often if I need help from Worldpay support, however sometimes the chat icon is red instead of green. i understand that that means chat support is unavailable, however oftentimes the icon is red during normal business hours. With this in mind, it might be nice to add some text as you hover over the red icon that gives a reason for chat support being unavailable in that moment. Additionally, I usually receive pretty good support, however there have been times when my support experience has been less than satisfactory. Sometimes the agent that I'm chatting with doesn't really know the answer. It can sometimes feel like I'm speaking with somebody who is as familiar with the portal as I am, when I'm actually looking for an expert to answer my questions confidently. Review Source GT Glenn T. Treasurer Retail Used the software for: 1-2 years ### "Lousy Customer Service" July 21, 2023 2.0 Pros NOTHING! They make it extremely hard to work with them. Cons Extremely poor customer service. Shortly after starting with them, they changed their method of downloading monthly statements. They supplied no training or information about the change and treated us very poorly when they finally called us to help us thru the process. Now they notify us of a potential chargeback. We actually refunded the charge the day before we were notified. While attempting to give them this information on their website, they were requiring some information but weren't very clear as to what it was they wanted. It was a REQUIRED field in order to complete the submission. I sent several messages thru their website "contact" box and sent a separate email. Mostly all we got were auto-replies assigning case numbers. Once we were asked for more information about our company that was needed to help us. I supplied that but NEVER got another response. We cannot find a phone number anywhere to reach them. Now they have taken the money from our bank account even though we already refunded the customer! Review Source CJ Connor J. Owner Retail Used the software for: 2+ years ### "Poor support and a stressful company to work with" October 13, 2022 2.0 Pros I liked being able to process payments when everything was running smoothly Cons I disliked the customer support experience when trying to track down a large reserve account balance that was missing for several months. The support team claimed the reserve was paid out in full, when in fact there were two reserve accounts on my account when there should have been only one. Review Source FH Felicia H. Owner Alternative Medicine Used the software for: 1-2 years ### "Great system to integrate with EHR systems" January 3, 2020 5.0 World pay was something that we used in the office for several years. The only issues that we had was that it did not integrate with our EHR system so it took more steps to enter things into the ledger. This also opened up room for error and forgetting to manually enter a transaction. Pros World pay was easy to use with a high volume office. It made processing payments very easy. It took a few clicks to process a payment. The system has the ability to save information in a safe and compliant manner so that patients wouldn't have to continuously get out a credit card for us to run a payment. Cons The software did not integrate with Platinum, so you had to open it in a web browser to use it. Then you could process the payment. You did have to manually enter the payment into the EHR ledger after you took the payment. Review Source JP Josh P. Digital Manager Building Materials Used the software for: 2+ years ### "Needs to modernise " February 24, 2022 4.0 Not a terrible option but needs to catch up to the competition. If they can no longer compete on price they will be in trouble. Pros In the beginning rates were cheaper than any other provider. Cons Customer service is basically non existent and the payment portals both customer facing and internal are in need of an overhaul Review Source MS Mandi S. Supervisor Medical Practice Used the software for: 1-2 years ### "Helpful Syster" December 5, 2019 4.0 Worldpay does make our job easier which is a great tool to have and I would recommend this if someone was in the market for this software. Pros Worldpay is most helpful to collect info we need to balance our reports each day. It allows for daily reports that are super user friendly. Cons What we liked least about Worldpay is having to call to speak to someone. This can be very time consuming but necessary at times. Although whenever we have had to call the service has been helpful. Reason for choosing Worldpay for Enterprise Worldpay went well with our system. Review Source VM Victoria M. Owner Consumer Services Used the software for: 1-2 years ### "OK when if works.. " November 12, 2019 4.0 I can't say I've had a great time. I've had the system nearly 2 years and had nothing but trouble with it since but I like the my business hub facility and its the only thing keeping me in Pros We like the brand being well known and trusted for our costomers, the professional look of the system. And the my buissness hub facility. Cons Often fails to connect the wireless card reader. Embarrassing when customer waiting to pay. Also very over priced rental Reason for choosing Worldpay for Enterprise My buissness hub app Review Source AT Austin T. owner Retail Used the software for: 1-2 years ### "Terrible Service kept charging me after I cancelled" September 22, 2020 1.0 terrible customer service and took money after I cancelled Pros nothing, they were terrible... DO NOT SIGN UP WITH THIS COMPANY! Cons the charges and service, pretty much everything about them Review Source MH Michelle H. Owner Hospitality Used the software for: 2+ years ### "Professional and helpful" November 27, 2018 5.0 Pros Ease of use and up to date information both payments and statements easy to read. Cons Not matching up with bank statement, so it takes a while to reconcile Review Source DH David H. General Manager Plastics Used the software for: 2+ years ### "Good to Satrt With the Customer Service Died" August 9, 2022 2.0 In the end not good, so chanegd supplier Pros Good product initially and secure and base unit very good Cons Technical issues with internet comms and customer service not good Review Source RC Ryan C. Account Manager Computer Software Used the software for: 6-12 months ### "Great option for a payment processor for our mid-tier client" August 30, 2023 5.0 Pros Ease of integration and clear and concise documentation for set up has made this one of our go to recommendations for clients if they need a payment processor. Cons Sometimes the responses from their support team can be a bit slow. But that is rare. Otherwise there are not many issues we have had. Review Source WM Weston M. Controller Automotive Used the software for: 1-2 years ### "Worldpay Payment Processor" July 29, 2021 4.0 Pros The statements that you get from Worldpay's payment processor provide sufficient detail to help review and analyze your transactions, their costs, trends, etc. Cons The website is old and outdated, pulling any reports can be a pain and it is not very user friendly. Review Source RE Robert E. Owner Food & Beverages Used the software for: 1-2 years ### "Double charged everything " February 6, 2019 1.0 Pros People working there are friendly and some of them try to help you. Cons They created 2 accounts for me even so I never asked for 2 and charred for everything double. I'm fighting them sine 2 weeks and had to waste several hours with the customer service there ( it took 3 phone calls until they figured out they created 2 account. Furthermore they changed my plan without asking me or informing me to a more expensive plane. 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