babelforce
by babelforce
Who Uses This Software?
Our customers integrate calls with others systems: CRM, Helpdesk/ticketing, BI/data warehouse, Internal systems. They want to self-manage automations without any large software projects.
Average Ratings
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Overall
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Ease of Use
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Customer Service
Product Details
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Starting PriceNot provided by vendor
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Free TrialYes
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DeploymentCloud, SaaS, Web
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TrainingDocumentation
Webinars
Live Online
In Person
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SupportOnline
Business Hours
24/7 (Live Rep)
Vendor Details
- babelforce
- www.babelforce.com/
- Founded 2013
- Germany
About babelforce
babelforce is used to create and manage customer interactions on the phone that integrate with other systems: customer care, support, debt collection, retention, reactivation, sales. You can create almost any integrated business process where calls and communications meet other tools. With babelforce you forget technical contraints and leave silos behind. Instead a non-developer who is close to the process can create whatever flow is needed and change it any time.
babelforce Features
- Blended Call Center
- Call Logging
- Call Monitoring
- Call Recording
- Call Scripting
- Escalation Management
- Inbound Call Center
- Interactive Voice Response
- Manual Dialer
- Outbound Call Center
- Predictive Dialer
- Progressive Dialer
- Queue Management
- Real-time Chat
- Reporting/Analytics
