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Our customers integrate calls with others systems: CRM, Helpdesk/ticketing, BI/data warehouse, Internal systems. They want to self-manage automations without any large software projects.
babelforce is used to create and manage customer interactions on the phone that integrate with other systems: customer care, support, debt collection, retention, reactivation, sales. You can create almost any integrated business process where calls and communications meet other tools. With babelforce you forget technical contraints and leave silos behind. Instead a non-developer who is close to the process can create whatever flow is needed and change it any time.
