# MoeGo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MoeGo the right Pet Grooming solution for you? Explore 231 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/165732/MoeGo/reviews --- MoeGo 4.7 (231) [View alternatives](https://www.capterra.com/p/165732/MoeGo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of MoeGo Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews KS Kimberly S CEORetail, 2 - 10 employeesUsed the software for: More than 2 years. “I love the fact that Moego is very user friendly and allows me to customize all aspects of my business needs from pet grooming to retail.“ June 19, 2023 R S OwnerHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “The system is incredibly flawed, simple tasks that we've managed for years in Gingr simply don't exist or are 5x more complicated.“ May 11, 2026 TG Tracey G Owner and Dog GroomerConsumer Services, Self-employedUsed the software for: More than 2 years. “Love the abandoned booking features.“ July 28, 2025 R S OwnerHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “Their Director has no sympathy for the awful experience we've put our team/clients through and is demanding an early cancellation fee.“ May 11, 2026 JH Jennifer H Owner pet groomerVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “Moego is easy to learn.“ July 31, 2025 LB Lisa B GroomerVeterinary, Self-employedUsed the software for: More than 2 years. “You can’t even explain the problem correctly because they don’t even give you an answer to the question that you’re being asked“ March 5, 2026 TG Tracey G Owner and Dog GroomerConsumer Services, Self-employedUsed the software for: More than 2 years. “Team is super responsive.“ July 28, 2025 Jose Manuel R OwnerVeterinary, 51 - 200 employeesUsed the software for: More than 2 years. “I've had too many bad experiences here and it's what's leading me to write this non-positive review“ May 27, 2026 ## Showing most helpful reviews Showing 1-25 of 231 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use George P. Owner Veterinary Used the software for: 6-12 months ### "Great pet grooming solution for businesses" August 11, 2022 5.0 Moved from another grooming software package that went horribly wrong with an update. Moego took a little getting used to as it was so far ahead of the other you could do so much! The migration was made so simple with the team at MoeGo, it took a few days to get all the data sorted - including adjusting phone numbers all for me when they lost the zeros. Since migration no-shows have dropped, I can manage the app much simpler and I have put a PC in the front of the shop to help the girls who do not use the app. Everything works perfectly. I 'd like to see more development on the integrations with things like Quickbooks, and will potentially trial online booking soon. Pros Amazing support teams Really comprehensive mobile app Easy transition from other software Web page works well for bookings Confirmation / reminders are always sent on time Features constantly added Ability to control multiple groomers calendars with varying dogs with ease Cons Quickbooks integration not for sole traders SMS messages seem expensive for the UK A lot of nice features such as review boosters and salary calculations require next level of pay service - which feels expensive when you're a small shop Alternatives considered [DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/) Reason for choosing MoeGo Team were responsive at helping migrate. Tested all apps and was easily the best. Switched from [Savvy Pet Spa](https://www.capterra.com/p/183787/Savvy-Pet-Spa/) Dreadful customer service at Savvy, broken app during "upgrade", price increases. Review Source KL Kara L. Owner Consumer Services Used the software for: 6-12 months ### "Best Pet Grooming Software Period!" July 25, 2025 5.0 We’ve been using MoeGo to streamline our operations, and it’s been a game-changer! It’s like having a team of superheroes working behind the scenes, doing the work of multiple people and doing it exceptionally well. We’ve been able to boost our revenue, save time, and make our business more efficient. Plus, we’ve found new ways to market that are really effective and help us reach our goals. Pros User-friendly and efficient, this software automates routine tasks such as optimizing our schedules and contacting clients to ensure their attendance. Its ability to manage diverse pricing and service variations enables us to maximize revenue. Additionally, we have devised innovative marketing strategies for our area, utilizing MoeGo’s intake forms effectively. Cons Despite our enthusiasm for data analysis and potential for enhanced services, we wish we had access to more data. It is important to note that the majority of dog groomers aren't thinking like this. The intricate customization of pricing, particularly across different breeds (while a huge pro), presents a challenge when attempting to implement changes (lots of clicking). While this initial setup may require some effort, the long-term benefits justify it. Alternatives considered [DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/) Reason for choosing MoeGo Better features and customization. Especially online booking and the ability to maximize revenue with detailed service offerings. Review Source Jose Manuel R. Owner Veterinary Used the software for: 2+ years ### "Great software - the worst support " May 27, 2026 3.0 Overall is been a good experience, the software is top notch. It's above average when it comes to pricing but for a multi location business, it's worth it. However, support is bad, really bad. The AI tool solves a good portion of the issues, but if you need to get a hold of a human to report an issue, you'll be waiting for hours. I have had cases that span through multiple days. I've had too many bad experiences here and it's what's leading me to write this non-positive review Pros I love many things about Moego, from the automations to the integrated communications. I have been an early adopter for daycare/boarding and been a customer for multiple years Cons Support is bad, the time to get support is painful which is what is leading me to ensure others know that you cannot really count on support for urgent things here. It's appalling how bad the response time is here Switched from [Gingr](https://www.capterra.com/p/136469/Gingr/) Features and development speed. The specifics related to communication and automations Review Source VR Verified Reviewer Owner Hospitality Used the software for: Less than 6 months ### "Turn around and run the other way..." May 11, 2026 1.0 Pros Our onboarding rep was very sweet and tried her best to help us. Unfortunately, this was the lone bright spot. Cons What a terrible decision... We moved from Gingr to Moego in an attempt to improve our internal process and well as our client booking experience. We could not have had a more opposite result. The system is incredibly flawed, simple tasks that we've managed for years in Gingr simply don't exist or are 5x more complicated. We've had calls nearly every day from clients saying how much they hate the new system. Our team wanted nothing to do with it. We got pummeled from every direction while Moego had very few solutions, more so just acknowledged that there were issues and they would look into it. We made this switch because we were expecting to get 100% of Gingr + the few exciting features that sold us on Moego. We couldn't get out of there fast enough, we've transitioned back to Gingr. Their Director has no sympathy for the awful experience we've put our team/clients through and is demanding an early cancellation fee. Laughable experience all the way around. Buyer beware. Switched from [Gingr](https://www.capterra.com/p/136469/Gingr/) Hoped to improve our internal and client experience. We were wrong. Review Source TG Tracey G. Owner and Dog Groomer Consumer Services Used the software for: 2+ years ### "The grooming software you NEED" July 28, 2025 5.0 I have been using MoeGo for years and love when they take feedback from us and are active with updates. New features are constantly added and they typically make life easier. Team is super responsive. I enjoy the software a lot and recommend to others Pros Online appointments 24/7 for clients. User friendly. The team is very responsive with any issues or concerns. Love the abandoned booking features. Everything for my clients is in one spot including history, notes, vaccinations etc! Cons Clients are able to cancel same day despite me having 24 hour notice. I wish it could automatically charge them if they cancel within the appointment cancelation policy. Alternatives considered [Barkley HQ](https://www.capterra.com/p/183070/BarkleyHQ/)[Groomsoft](https://www.capterra.com/p/129785/Groomsoft/) Reason for choosing MoeGo Customer service. Ease of software and overall format was user friendly for self and customers Review Source JH Jennifer H. Owner pet groomer Veterinary Used the software for: 2+ years ### "The best program for grooming salons!" July 31, 2025 5.0 We started using moego a few years ago. We switched from another company. We have loved moego right from the start. The value is great, new features all the time and fantastic customer support! Pros Moego is easy to learn. All the features are fantastic! I love the ease of scheduling, LOVE the report cards, love online booking too! Cons I love everything about it! We’ve had zero issues. And if we have any questions support is right there to help. Switched from [DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/) Because I felt moego would better suite my needs and it does! Review Source KO Kendra O. Pet Stylist/Owner (not in the Veterinary field) Veterinary Used the software for: Less than 6 months ### "Breath of fresh air" April 18, 2023 5.0 I have never had such reliable support. Pros I like how there are less steps for everything compared to my old software company. They listen and take into consideration the needs and ideas from the businesses they support. My payroll has become soooooo easy.... Cons There are a few minor tweaks that could be adjusted. Not being able to merge clients, or move pet's to another owner if they are rehomed. The product does not integrate with the Square register unfortunately. My register is only a few years old and I am not about to replace the register with a terminal. Switched from [DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/) A really good friend of mine let me play around as an Admin in her Moego account. I was blown away by the ease of use. Even the Facebook group....love that.... I love how they interact with everyone. They really listen to their users. Review Source NN Nicole N. Owner/Groomer Consumer Services Used the software for: 1-2 years ### "MoeGo is a good option for groomers" March 25, 2023 5.0 Pros It's pretty easy to book new appointments and its great for encouraging recurring business. You have full control over most of your messaging and plenty of texts included with the plans. It makes for a really easy client management.The helpline is always quick to respond and pleasant to deal with.Ive always felt valued as a client and treated with respect. Cons My one real complaint is that they list the monthly cost in my currency (canadian) so I assumed they would charge me the conversion they showed there. However, I'm charged in USD so with fluctuating conversion and then credit card fees it's actually about 10% more than I originally expected. I'm on their grandfathered plan so its really not that big of a deal for me but at their new rates it's something that really needs to considered if you're not American. Switched from [Savvy Pet Spa](https://www.capterra.com/p/183787/Savvy-Pet-Spa/) I wanted more reliable functionality. I have no regrets. MoeGo is a giant improvement. Review Source PC Paul C. Cat Groomer Retail Used the software for: 2+ years ### "MoeGo is the market leader for pet grooming software" September 19, 2022 5.0 Fantastic. Well done everyone... honestly... the reviews for this software are off the chart aren't they? There is a reason for that. (I promise I'm not working for them, just a passionate advocate!) Pros I think the best thing I can say about MoeGo is that I've been using it for 2 years now and I continue to see how much effort this company puts into making genuine upgrades and improvements. I am convinced that MoeGo spend more time and money on improving this platform compared to all other platforms... I know this is why I would recommend MoeGo above all the other software. Cons Tiny stuff really. Showing the age of the pet more easily would be one fix they could implement. Really though, I have seen so many positive changes, I have to believe they're doing their best to continually improve the user experience. Alternatives considered [Savvy Pet Spa](https://www.capterra.com/p/183787/Savvy-Pet-Spa/)[GrooMore](https://www.capterra.com/p/212228/GrooMore/)[DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Reason for choosing MoeGo I really took my time looking at all the options. The 4 above were on the shortlist... I think 123Pets is now DaySmart Pet... at the end of the day, the user interface and the functionality was head and shoulders above... One reached out to me for a pretty amazing intro offer that I'd stay on if I joined.... did my research though and their corporate email was a gmail account... Sorry, that doesn't engender much confidence! Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Starting out small I was saving money in the early days. As soon as you're approaching 'scale' this system saves you a tonne of time. Review Source khL kei hin L. owner Veterinary Used the software for: 2+ years ### "Efficient and Reliable Business Management Tool" July 25, 2025 5.0 My overall experience with MoeGo has been very positive. The platform is well-designed, intuitive, and offers a wide range of features that truly help streamline daily operations. From scheduling to client communication, everything is smooth and efficient. I especially appreciate how easy it is to manage appointments and send automated reminders, which has significantly reduced no-shows. Customer support is also very responsive and helpful whenever I’ve had questions. Overall, MoeGo has made running my business more organized and less stressful. Pros What I liked most about MoeGo is its comprehensive yet user-friendly design that makes managing appointments and client communications incredibly efficient. The automated reminders greatly reduce no-shows and save a lot of manual follow-up time. I also appreciate the seamless integration with other tools we use daily, which helps keep everything synchronized without extra effort. The interface is intuitive, making it easy for both me and my team to quickly get up to speed. Additionally, MoeGo’s customer support has been very responsive and helpful whenever I needed assistance. Overall, MoeGo has improved our operational workflow and helped us stay organized and professional. Cons While MoeGo offers many great features, I found that some advanced customization options are somewhat limited, which can be restrictive for users with very specific needs. Occasionally, the mobile app can be a bit slow or laggy, especially when handling a large number of appointments. Also, some reports and analytics could be more detailed to provide deeper insights into client behavior and business performance. It would be great if the platform offered more flexible pricing plans for smaller businesses. Overall, these are minor issues compared to the benefits MoeGo provides, but they are areas where improvement could enhance the user experience. Review Source TC Tiffany C. Certified Canine Esthetician Consumer Services Used the software for: 1-2 years ### "Long time client, can’t imagine leaving" May 22, 2023 5.0 Pros I love the fact that MoeGo streamlines everything for me. It’s simple to use and helps me stay organized. Cons Honestly, there’s nothing I don’t like about the program… Every time I’ve ever asked for a feature to be added they have been over backwards to do it. The customer service is amazing. Review Source AE Amy E. Partner Veterinary Used the software for: 2+ years ### "If you're searching for the grooming CRM of your dreams, the search is over!" May 9, 2023 5.0 Pros I would 10000000% say the customer service is the best part about Moego! The setup was easy, the functionality is effortless, and the scheduling is a breeze. Luckily I do not have many "issues" with Moego, but anytime I have a question, big or small their customer service team gets back to me immediately with the solution I need. Makes it so much easier for me to run my business! Cons The only thing I would say is a con for Moego would be that you can't split payment, which I'm sure they are working on. Reason for choosing MoeGo Moego had every feature I was looking for and more. Review Source KS Kimberly S. CEO Retail Used the software for: 2+ years ### "Best booking program" June 19, 2023 5.0 Out of all the booking programs I have used and tried, Moego is by far the best out there. Pros I love the fact that Moego is very user friendly and allows me to customize all aspects of my business needs from pet grooming to retail. Cons freezing up issues or unavailable network Reason for choosing MoeGo n/a Review Source SA Stephanie A. Dog groomer Retail Used the software for: 2+ years ### "Love Moego!" May 18, 2023 4.0 Pros I love their online booking, calendar view, optional features...everything! Cons Mone, if there's an issue moego addresses it fast! Review Source CA Chatchada A. Dog groomer Consumer Services Used the software for: 1-2 years ### "10 out of 10" May 18, 2023 5.0 Pros The whole thing. The system is very user friendly. I’m not a tech savvy but I can use it without stress. Such a professional team when I have a question they respond back so quick. Cons I wish if they have an unlimited text so I don’t have to keep tracks on messages. Review Source JE Julie E. Pet Stylist Consumer Goods Used the software for: 1-2 years ### "MoeGo " June 28, 2023 4.0 Overall I have loved having MoeGo, my stress is much less and easier to run my business. Pros MoeGo has made my job as a owner/groomer so much easier and less stressful. Cons MoeGo app doesn't always load fast, or it seems to have issues loading all the pet/client info when I don't have full phone reception. Review Source BW Brooke W. Office Manager Cosmetics Used the software for: 2+ years ### "Moego is a great system" June 19, 2023 5.0 I use Moego daily (all day) in scheduling, etc. for our 8 full time groomers. It is an easy, functional & user friendly system. Pros Moego is very user friendly. We use it daily for our mobile grooming business. Cons I do wish that the app and the desktop version were exactly the same. As the admin I use the desktop version the most, but when training new groomers (who solely use the app) it is difficult to show them many things without using the app as well. There are also many little things that I hope are implemented soon that would make my daily use better. Review Source SG Stacey G. dog groomer Consumer Services Used the software for: 2+ years ### "awesome software for pet grooming " May 17, 2023 5.0 great and has added a lot of new customers with online booking Pros the online booking has helped my clients grow so much over the years with this feature Cons i don't like how you have to pay for extra text messages Review Source TS Tanera S. Groomer Veterinary Used the software for: 2+ years ### "I love Moego! " May 4, 2023 5.0 I love the ease of using Moego. I use Moego for both my brick and mortar location and also for my mobile grooming. Moego literally does everything for me. Pros The product is easy to use and easy to pickup on. The customer service is top tier. My questions are always answered quickly. Cons I would recommend adding a boarding feature for those salons that offer boarding services. Review Source KE Karin E. Owner Consumer Services Used the software for: 2+ years ### "Love ❤️ it" July 4, 2023 5.0 Moegoe saves me money with less staff, organization. Tax and payroll reports. Us stripe, square & quickbook intragration! They rocken the software. Well done! Pros Pretty much everything, the moegoe team is very helpful and consider every request like they really care. 🙃 Cons That I can't have the highest subscription at the rising star price Review Source TH Taylor H. Dog Groomer Consumer Services Used the software for: 1-2 years ### "Moego is the superstars of the grooming software world" May 18, 2023 5.0 Moego has made my mobile business run so smoothly and look professional towards my clients! They’re always there to help if I need it no matter how big or small the problem is. Pros Functionality, new client intake form, policy agreement, online invoices, appointment reminders. Cons I like the route configuration but wish it was easier to edit and move appointments around it afterwards. I’m not really sure how to use the smart scheduling. Review Source SL Sierra L. Dog groomer Consumer Services Used the software for: 1-2 years ### "MoeGo is great!" May 26, 2023 5.0 Pros I love the all automation so I don’t have to send out reminders everyday. Their online booking has been very helpful! Cons I wish there was more customizable aspects, more editable templates to send to clients. Review Source SH Sarah H. Owner Veterinary Used the software for: 2+ years ### "Total Game Changer" May 18, 2023 5.0 Amazing! Pros Ease of scheduling, reminders for clients and message service Cons I would like to see when one of my employees schedules an appt. This option used to be avail but with upgrades it went away Review Source BM Becca M. Head Dog Groomer Consumer Services Used the software for: 2+ years ### "I am happy with MoGo" June 19, 2023 4.0 It works very well for me Pros The scheduling pages are easy to useI like that MoGo sends my clients a reminder’s Cons Not understanding how to get to the message from the client and deleting those without having to pay you more for that. Review Source KS Krystal S. owner groomer Consumer Services Used the software for: 2+ years ### "great customers service and product" April 25, 2023 5.0 Pros ease of use and customer service. always developing new features Cons not much they are always adapting and improving Review Source Similar Products Featured ## Related categories [Pet Grooming](https://www.capterra.com/pet-grooming-software/)[Pet Sitting](https://www.capterra.com/pet-sitting-software/)[Kennel](https://www.capterra.com/kennel-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.