Who Uses This Software?

Food pantries and food banks. Any agencies that distribute food to people in need in their community. We serve nearly 70 Feeding America food banks and hundreds of pantries across the country.


Average Ratings

139 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/month
    See pricing details
  • Pricing Details
    Month to month, no contracts. Save 10% with yearly commitment.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Simon Solutions
  • www.simonsolutions.com
  • Founded 2006
  • United States

About Oasis Insight

Simple web-based food pantry & food bank client intake and reporting database. Easily track pantry distributions, get feeding reports and client rosters. Volunteer-friendly! Serving both small pantries (1-5 users) and large volunteer-driven operations (5-100+ users). Food bank staff and partner agencies collaborate to manage client intake, gather feeding reports and manage feeding programs such as SNAP, CSFP, TEFAP, EFAP, and more! Free 14-day trial. Online demo. Easy to get started! Call now!


Oasis Insight Features

  • Costing
  • Customer Management
  • Import / Export Management
  • Inventory Management
  • Lot Tracking
  • Order Management
  • Picking & Routing
  • Purchasing
  • Quotes / Estimates
  • Traceability
  • Vendor Management
  • Warehouse Management

Oasis Insight Reviews Recently Reviewed!


The Oasis Overkill

Nov 02, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: We like that it collects a bunch of data

Cons: We hate that it collects a bunch of "mandatory data". We seriously despise the "creating a report" process, it's ridiculous. I have many volunteers who interface with this software and frankly, it's just overkill for us. It is not user friendly. We neither have the time or desire to enter the dependent of EVERY client we serve. We SHOULD have the option to enter a Number of dependents and list whether they are a child, adult, and senior. We were told we could not enter a child dependent as "child

Smith" or "child Jones". As a user, we should be able to PICK AND CHOOSE which features/data we want to utilize/record in order to build a compelling story. Impoverished families are very NOMADIC. The move, change phone numbers, addresses, and roommates constantly. Every time we enter a client we have to edit all of this information. We have hundreds of new clients a year and I just don't have a need to KNOW the name of every person in their household! Yet we HAVE to enter data in every single field, even if it's "prefers not to answer" which is just time-consuming and ridiculous for our needs. I anticipate a the beginning of the year we will no longer use Oasisinsight. It is nearly IMPOSSIBLE to print out a report containing the barcodes of every client we have an ROI on. Impossible. We've yet been able to pull one correctly. Because of that, I've had to print off ID cards of every client and keep them in a notebook to scan. Do you have ANY idea

Overall: Continued from above...do you have any idea how labor intensive it is to maintain up to date barcode ID cards on EVERY client we serve? It's a nightmare. We thought this would be a fantastic route to go down and we were VERY excited to be able to collect online signatures. AS it turns out, it's been a disaster and as soon as I can ditch this software for another (in the process of testing another method) we will.

Easy to use software and convenient data download capability

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Data input is fast and easy, and being able to search for client records using a combination of various criteria (last name, first name, DOB, case #, etc.) is very flexible. The option of easily downloading our client data to Excel is a great help for analysis and for completing grant requests that ask for client data sorted and grouped in various ways and within varying time frames. Report criteria can be saved for rerunning again at a later time, and can edited if needed. Because the software is web-based, I can sign in from home to do data input or run reports - super convenient! Customer Service is fast, efficient and cheerful. I'm very pleased with the software and recommend it highly.

Cons: The software is very functional and we don't have any complaints.

Overall: We use Oasis Insight to track client data for a food pantry. We have thousands of clients and track their demographic data and their visits to the pantry using various categories (some of them are user-defined). We use the standard reports to retrieve the data for grant applications, our newsletter, and other purposes that come up from time to time. The software is absolutely critical to managing pantry client data and having reliable, verifiable data for grant applications.

Worst software application I have encountered in 30 years

Nov 09, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

Pros: There is nothing about this application that merits any commendation, except the recent addition of the banner warning that the USDA Eligibility Expiration date has passed (and that is problematic in that the related "Almost Due" display is distracting, making it difficult to be alert to the needed interaction with clients. I wrote to Oasis about two months ago asking if the "Almost Due" banner background color could be changed from red to yellow (or other distinctive color, a simple coding change), but received no response.

Cons: I have volunteered over 20 years checking in client shoppers at Micah 6 Food Pantry in Austin, Texas.

We initially kept records of registered shoppers and their visits to the pantry using an Excel spread sheet program that suited our purposes. When required by the Central Texas Food Bank (formerly Capital Area Food Bank) in Austin to use Oasis Insight to register and record shoppers, we became burdened with its singularly inefficient design that impairs our operation and interactions with client shoppers. We typically check in at least 140 shoppers in one hour on Thursday evenings and another 120 or more on Saturday mornings, each within a period of one to one and a half hours.

To search for and locate each shopper's record and add a record of a shopping visit requires a minimum of eight keystrokes and mouse clicks. We assign a unique four character alphanumeric code for each shopper, yet when we search that code, which we have entered in the Identification Number/Number field, we do not get an immediate display of that one person's record, but a display of the name, which we then have to click to display that record. We record only one type of Assistance - "Food:Pantry Assistance", which is displayed as a default, allowing entry of number of pounds, which we do not record, but use an average weight for all shoppers." Yet, we have to click Assistance in the right margin, then click "Add Assistance, then click "Add" (continued below)

Overall: (continued from above) in that window in order to record one shopping visit. When first required to use this software, we asked if it was possible to set and use default settings to reduce the number of keyboard/mouse interactions and was told it was not possible. Most recently, I sent a message to Oasis asking if the red banner warning that the USDA Eligibility Expiration Date had expired (a decided improvement) could be altered so that the same display that reads "Almost Due" could have its background color changed (a simple code change) to yellow to allow readily distinguishing these alerts to support different actions with clients, I received no response.

Format Change Suggestion

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: It generally works well although there are times when the program is sluggish.

Cons: The on screen format could use some updating please. The background of the screens for clients is grey and the writing for words in that area is white. It is very difficult to see clearly. In my opinion, a simple writing color change co9uld make it so much easier to read and much clearer. If the writing was darker in color it would be much better.

Overall: I work specifically with identification and resolution of duplicate cases. It would be helpful if the case numbers used would appear anyplace the names are written. OI is a good program and works well for our purposes.

Best Value in the Market

Nov 02, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is simple and easy to use. It is easy to generate reports, input client data, and see information about clients. Compared to others in the market the cost is very low.

Cons: It's hard sometimes to change something if you have been doing it a certain way for several years. Also the ability to import large amounts of data can be limiting.

Overall: Oasis has been a phenomenal partner in our work. When we present an issue with tracking they are always willing to take as much time as necessary to help us figure out a solution or explain potential work around.

Great Tool to Have

Nov 05, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that we are able to connect with other agencies using this software. If you know how to use it properly, it can be a great tool to have!

Cons: It is not the easiest to use. There are too many ways to have a duplicate case. Running various reports can be confusing. It is too easy to get lost in the information.

Overall: With our volunteer base, it is not easy to train new users with this program. Making some changes that will make it more user friendly would be very helpful. For younger, tech savvy individuals, it is easy to figure out if time permits.

Oasis Insight is such an intuitive software, easy to implement with Food Bank Partner Agencies.

Aug 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to query reports customized to the needs of the Food Bank. We can filter to get the date ranges or specifics we need. We can detail the aggregate numbers we need. If we need to go deeper, we can export as a CSV file and manipulate through Excel.

Cons: A few little areas for improvement, but the Simon Solutions team is very open to feedback and makes improvements whenever we suggest something.

Overall: Using Oasis Insight gives the Food Bank the data it needs to drive program development and track funders' requests for information.

Oasis Insight helpful for food pantry documentation

Nov 02, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Oasis Insight is extremely helpful in managing all of our information about food pantry clients: their demographic information, how often they come to the food pantry, what programs they qualify for, how much food they receive each month, etc. The report generation is also beneficial for crunching the numbers on aggregate data.

Cons: We have had several problems with recording signatures. While this may be more of a problem with our web browser, it is still annoying.

Overall: Oasis Insight helps us go paperless and it allows us to pull reports easily. We are able to serve more families in a faster time due to the ease of record keeping.

Food Pantry user

Nov 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to learn and mostly intuitive. It has all the functions we need for tracking relevant information and assistance. The reporting offers everything we need to generate monthly reports for our local food bank and for gathering statistics for grant writing.

Cons: I wish the reporting could be a little more customizable. There are some fields you cannot uncheck and sometimes just a list of names is desirable. Also, it would be nice to customize the screens to our organization, as there are many fields that are not relevant to us.

Overall: Before we used Oasis Insight, our whole sign-in process was on index cards and the reporting was all done in an Excel spreadsheet, so there was obviously many more man hours needed to manipulate data. Oasis has made our process so much more manageable and the time savings are tremendous.

Super easy to use

Nov 02, 2018
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Oasis allows you to train your staff quickly on features and use. They keep client information safe and secure!

Cons: Customization is pretty limited and reports are sometime slow. Data can't be pulled all together; ex. case report and application report info do not talk to each other.

Overall: Overall Oasis is great for the price and need that we have. I would love to see different levels of users and the ability to bulk upload data.

Great software for a food pantry

Nov 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy to use. Our volunteers are mostly seniors and they adopted it quickly.

Cons: We received the software as part of a package from our regional food bank, and they shouldered some of the cost. I know the functionality is there we just can't use it as much as other users.

Overall: We have had a great experience. We would recommend it to other pantries for client management.

Oasis Insight

Nov 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to enter and update in search mode.

Cons: I'm still getting the knack of monthly reports, but it seems a bit trial and error to get the correct data to show. Also, there is not a provision for accounting for people not in the data bank yet they are on the roster.

Overall: The time saved has been immense. We can track data inhouse and with other agencies. If a person has a household change, it's simple to update. As noted above, I'm new to monthly reports and it still seems clunky. Overall, it's a great tool for business.

EASE OF USE

Nov 06, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: WE LOVE THE EASE OF CHECKING CLIENTS STATUS.

Cons: HOWEVER, WHEN WE NEED TO MOVE SOMEONE TO ANOTHER ACCOUNT, IT GIVES THAT PERSON ANOTHER CASE #. THIS CAUSES CONFUSION WHEN WE ARE LOOKING FOR A PARTICULAR CLIENT. WHAT WE DO IS US THE FIRST CASE # FOR ANOTHER CLIENT.

Overall: FINDING DUPLICATE CLIENTS WITH MORE THAN ONE CASE #.

Easy to track clients and their benefits

May 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Queries and Reporting. This is a relational database, so most fields are can be selected. The database is used to gain important information on years of clients, active and inactive, who receive monthly assistance of food. Reports are often run to see how many are under 60 or how many receive federal assistance in several different areas.

The data entry is easy, but the resulting information is what make this a very valuable database to our organization.

Cons: There is not much wrong with this software. Limited training was required, though online help is available. The Greater Boston Food Bank oversees all use.

Food Pantry Database

Nov 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that this program is cloud based and I can access it from work and from home.

I also like its reporting capabilities. I can customize my reports as I have different reporting requirements for different agencies that I partner with.

Cons: The only thing I would change is that when I pull up my EFAP report, it doesn't show the apartment or unit number, only the main address.

Overall: We started using Oasis Insight in December of 2017. I like not having to thumb throught multiple pages for my reports and having to input everything into a spreadsheet. I can process our clients every day we are open and just run a report at the end of the month.

Excellent Product with a ton of Tools

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and versatility of the reports generator

Cons: sometimes runs slow, I'm assuming from the number of users online

Overall: This product allows us to keep track of our overall clients list and record their visits with just a few clicks. The reports we can generate provide us with all the statistics anyone could want

Pleased over all

Nov 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: We have been using this software for probably 8 years at our Food Pantry and rarely do we have a complaint. The updates that they make are certainly helpful.

Cons: The times that the software is slow is our main concern. They usually clear it up fairly quickly, but it is annoying at the time. Also, when you are entering a new client, the only part that is not user-firendly is that you can't "Add" that client until you have gone thru each tab. That has always been confusing to our trainees.

Overall: We merely use this software for keeping track of how often our clients come, how much food they receive, etc. so it has proved most beneficial in that regard.

Capterra loader

Oasis Insight

Nov 14, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The customer service experience has been very positive. Any time I've run into an issue I can't resolve, the customer service has been prompt and thorough.

Cons: There are a few occasions I have not been able to pull together the information from a report myself.

Overall: We use Oasis for our SNAP outreach team to track the work they do. Oasis allows us to pull together information quickly to report out to the larger organization and also for us to gauge how we are doing.

Oasis for SNAP Applications

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All of the various reports that can be generated with the data that has been input.

Cons: that there is not a feature to track scheduled appointment date and times when it comes to SNAP applications

Overall: They have amazing customer service.

Great program

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use. Great user interface. Makes things easier.

Cons: None. The program works great. Rarely have any issues with it.

Overall: We use it to track foods distributed and client visits at our food pantry. It works great for pulling data!

Oasis Rocks

Nov 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of using features, User friendly screens

Cons: Slowness generating some reports especially quarterly/yearly reports

Overall: Tracking our CalFresh activity, generating reports needed internally and submitting to the counties.

Oasis Insight review

Nov 09, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: I am a volunteer at a food pantry that uses Oasis Insight. I have no way to compare it with any other product. I guess it's ok, a bit complicated for volunteers who only use it for a 3-5 hours a week. I've been using it since I started volunteering in 2010 and have mastered it, but it takes awhile for new volunteers.

Cons: See pros, a bit complicated for volunteers who only use it 3-5 hours a week.

Overall: I am a food pantry volunteer who uses it once a week for three hours. I have no input into how it's set up or used. I just input client data.

warehouse manager

Dec 05, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: can add very detailed features to each person login account for limited access

Cons: the system freeze occasional and the administrator needs to do a system reset

oasis

Jan 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use and keep track of all our customer information. Great for setting reminders and staying on task.

Cons: Easier to use on some browsers over others.

Oasis

Jan 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Great software that is easy to use and easy to learn if you are new to the system. Great customer support.

Cons: I don't have anything negative to say about Oasis.

Oasis Insight

Nov 02, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I love how easy it is to navigate this software.

Cons: The only frustration I ever experience is when I am on the phone with a client trying to access their information in a timely manner in order to use their time as efficiently as possible, but the program has a significant delay when accessing specific client files. It can be frustrating on both ends when it takes longer than expected for information to come up.

Overall: Overall, I think this is a great software. I do hope that speeds increase, but if the software remains unchanged, I think it will still be satisfactory. It may be nice to have a way to communicate with client base about closings or special announcements via the Oasis Insight software (for clients that volunteer contact information.

Oasis Review

Dec 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great way for me to keep my customers and business information in one place. Very easy to use.

Cons: Would like to see the marketing portion of this improved.

easy after training

Jan 02, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: gives the ability to customize each user to limit function ability

Cons: system freezes when to many users are on it admin has to rest server

Review!

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is user friendly and easy to teach to others.

Cons: Collecting the correct data\ pulling info for reports could be better

Overall: Great overall!

Review

Dec 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Robust...can handle a lot of accounts and data.

Cons: Difficult to use from a marketing perspective. IE: mass emails, campaigns, etc.

Amazing

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: How easily we can track our clients and it has all of the data we need to track.

Cons: Its slow. Very slow when I click on search.

Review of Oasis

Nov 09, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that is easy to use and we can track our clients

Cons: Can't pull data very easily and sometimes it breaks down

Oasis Insight Review

Nov 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy use and outstanding customer service

Cons: Limited access when one user is online.

Overall: Could not be better in every facet

Great Tracking Tool

Nov 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy and quick to input transactions for our church food pantry. Allows multiple users. Allows us to generate reports to fulfill regional food bank required reporting

Cons: Point of use does not allow data reports or generation of listings for us to use. For instance, a list of weekly users by name, list of all clients for a certain period with how many times by date assistance was provided.

Overall: It's been a great tool for collecting data to provide the required reports

oasis use

Nov 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ease of pulling reports, user friendly,

Cons: it seems bogged down sometimes, kind of slow

Review

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. It doesn't take too much time to enter a new person's information and demographics. I'm able to locate client's data with easiness.

Cons: Generating reports to specific data when trying to narrow down to one or two options.

Oasis Review

Apr 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love using oasis. It really helps keep me on track when it comes to client management, quotes, etc.

Cons: Initial learning curve was a bit tricky, but once you learn the basics it's a very easy system.

Vendor Response

by Simon Solutions on April 22, 2019

Thanks so much, Joe! We're honored to serve you.

Great software

Nov 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that Oasis "remembers" tasks that you have been doing consistently. I also like the fact that it is easy to use, very user friendly, easy to pull up reports.

Cons: I have had some slow down issues recently and I remember one time during the mobile market where the system crashed, but it was resolved quickly.

Overall: We use Oasis with our mobile market and overall it has been great to use, navigate with barely any issues at all.

SERVE inc.

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We were able to actually have an affordable software and were able to stop using excel.

Cons: Sometime OASIS can work slowly. I am not sure why.

Overall: We are able to track assistance and have reports readily available. We love OASIS

Oasis Insight Making life simpler

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like the most about this software was the easy transition, It has relieved a lot of the reporting because everything is in one place, also the fact that is life so everyting is up to date.

Cons: So far everything is as expected and there is nothing we would change.

Overall: Our over all experience with Oasis Insight has been very positive the program is great and very easy to use.

Insight

Nov 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: SySystem is very responsive. Like the clarity of use.

Cons: Reporting features are very awkward to use. We have certain fields we would like to extract and report on. But using the generic menu system does not currently allow that.

Overall: Working with at regional food bank. Multiple agencies utilizing single data source. Very functional and helpful to see across the region.

Capterra loader

Oasis Review

Nov 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The value is great! Low cost for very robust features and great customer support.

Cons: While this may not be Oasis's problem to solve, finding ways to speed up the intake process when looking for a client would be great. Perhaps a suggested "kit" that food banks can provide to pantries?

Overall: Trying to understand the geographic location of the people that we are serving has been a great benefit.

Review

Nov 05, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Customer service is by far the best feature of the software

Cons: I can't pull out the data in the way that I need it; also, the data retrieval methods are confusing. In addition, the data entry fields are not custom to our individual organization's needs (we are using the software contracted with the GBFB )

Overall: It has allowed us to streamline our data, and made it more accurate and more accessible than the Excel spreadsheets we were using previously. It has also allowed us to enter data a point of service, instead of manually after the fact.

I can't obtain data with multiple inputs - I know the data is there but it's impossible to pull out.

I would like to have a map of where each report is pulled from.

Decent

Nov 02, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I LOVE HOW EASY IT IS TO DOCUMENT INFORMATION TO KEEP TRACK OF CASES.

Cons: IT COULD USE MORE FEATURES SPECIFIC TO OUR AGENCY TO KEEP TRACK OF MORE INFORMATION.

Oasis

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I like using oasis from a marketing perspective because it allows me to customize everything to our customer base. I can have email marketing blasts go out at specific times and target a specific group that will relate to the product being advertised.

Cons: Took a while to learn but was easy with a little practice.

Capterra loader

Oasis Review

Nov 02, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The overall functionality is good, ease to navigate and has good reporting. The screens are pretty self explanatory.

Cons: Not being an admin of the system, it would be nice if users could delete duplicate records from their own organization.

Overall: We are a non-profit organization that runs a good pantry and we are easily able to track our clients.

Works well for the price

Nov 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ability to search using different approaches to the client information.

Cons: The drill down process to generate reports is cumbersome.

Adding a barcode reader has been a challenge and we have not been able to get it to regularly operate.

Overall: It has been fairly reliable and stable for us.

Oasis Insight for Consumer Registration

Nov 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Oasis provided a database that could be filled out speedily using a four tab file and that could be merged into our registration documents quickly and easily. After four hours of training I was operating proficiently.

Cons: Where most of the information was fed from right to left, there was one sneaky little box to fill in which was all by itself on the right side of the screen.

Overall: I am in a situation where I am registering folks for a food pantry. Many of them have anxiety issues already. I am very grateful that with the Oasis system, I can take care of everyone without much of a wait, and I have time to smile and befriend them as I am filling in the blanks.

Great for data tracking

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Oasis insight is great for tracking data on clients over an extended period of time. The reports that can be quickly generated have proven to be extremely valuable for our team.

Cons: I would like to see some type of check in process added to the software, that has been our only negative.

Good Program needs some tweaks

Nov 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of Recording weekly which clients have received assistance.

Cons: The fact that other Food Banks can change my clients' information but I can't tell if they are getting assistance elsewhere.

Overall: Tracking Food Bank Clients has saved us a lot of time and eliminated a client getting food more than once per week.