# Oasis Insight Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Oasis Insight the right Food Service Distribution solution for you? Explore 146 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/165737/Oasis-Insight/reviews --- Oasis Insight 4.3 (146) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Oasis Insight Ease of use 4.2 Customer Service 4.4 ## Pros and Cons in Reviews AM Amber M Administrative AssistantHuman Resources, 11 - 50 employeesUsed the software for: Less than 6 months. “I am a huge fan of the oasis family programs all the way around!!“ November 17, 2024 SW Sharon W Volunteer CoordinatorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “I am now able to flag families that use the same address which helps alleviate shortage of food.“ May 7, 2020 ## Showing most helpful reviews Showing 1-25 of 146 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Claribel C. Food Connection Coordinator Medical Partnerships Non-Profit Organization Management Used the software for: 2+ years ### "The non profit life " May 19, 2020 5.0 This was the database our food bank used and it did its job but really needs some updating. Pros is a great data base that stores all of our clients who received food from us and also we track calfresh applications we submitted on behalf of the client. Cons The only use for this database was to store clients information. The database could be a bit more user friendly. The flow when entering information could improve. Review Source Sarah E. SNAP Outreach Coordinator and Child Nutrition Specialist Non-Profit Organization Management Used the software for: 1-2 years ### "Oasis Insight" November 14, 2018 5.0 We use Oasis for our SNAP outreach team to track the work they do. Oasis allows us to pull together information quickly to report out to the larger organization and also for us to gauge how we are doing. Pros The customer service experience has been very positive. Any time I've run into an issue I can't resolve, the customer service has been prompt and thorough. Cons There are a few occasions I have not been able to pull together the information from a report myself. Review Source RS Robert S. Check-in volunteer Civic & Social Organization Used the software for: 2+ years ### "Worst software application I have encountered in 30 years" November 9, 2018 1.0 (continued from above) … in that window in order to record one shopping visit. When first required to use this software, we asked if it was possible to set and use default settings to reduce the number of keyboard/mouse interactions and was told it was not possible. Most recently, I sent a message to Oasis asking if the red banner warning that the USDA Eligibility Expiration Date had expired (a decided improvement) could be altered so that the same display that reads "Almost Due" could have its background color changed (a simple code change) to yellow to allow readily distinguishing these alerts to support different actions with clients, I received no response. Pros There is nothing about this application that merits any commendation, except the recent addition of the banner warning that the USDA Eligibility Expiration date has passed (and that is problematic in that the related "Almost Due" display is distracting, making it difficult to be alert to the needed interaction with clients. I wrote to Oasis about two months ago asking if the "Almost Due" banner background color could be changed from red to yellow (or other distinctive color, a simple coding change), but received no response. Cons I have volunteered over 20 years checking in client shoppers at Micah 6 Food Pantry in Austin, Texas. We initially kept records of registered shoppers and their visits to the pantry using an Excel spread sheet program that suited our purposes. When required by the Central Texas Food Bank (formerly Capital Area Food Bank) in Austin to use to register and record shoppers, we became burdened with its singularly inefficient design that impairs our operation and interactions with client shoppers. We typically check in at least 140 shoppers in one hour on Thursday evenings and another 120 or more on Saturday mornings, each within a period of one to one and a half hours. To search for and locate each shopper's record and add a record of a shopping visit requires a minimum of eight keystrokes and mouse clicks. We assign a unique four character alphanumeric code for each shopper, yet when we search that code, which we have entered in the Identification Number/Number field, we do not get an immediate display of that one person's record, but a display of the name, which we then have to click to display that record. We record only one type of Assistance - "Food:Pantry Assistance", which is displayed as a default, allowing entry of number of pounds, which we do not record, but use an average weight for all shoppers." Yet, we have to click Assistance in the right margin, then click "Add Assistance, then click "Add" (continued below) Review Source VR Verified Reviewer Vice President Building Materials Used the software for: 2+ years ### "Review" December 12, 2018 5.0 Pros Robust...can handle a lot of accounts and data. Cons Difficult to use from a marketing perspective. IE: mass emails, campaigns, etc. Review Source Tyler M. Agency Retail Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Oasis Review" November 2, 2018 4.0 Trying to understand the geographic location of the people that we are serving has been a great benefit. Pros The value is great! Low cost for very robust features and great customer support. Cons While this may not be Oasis's problem to solve, finding ways to speed up the intake process when looking for a client would be great. Perhaps a suggested "kit" that food banks can provide to pantries? Review Source John J. Information Technology / Computer Technician - HelpDesk Lead Defense & Space Used the software for: 2+ years ### "Oasis Review" November 2, 2018 4.0 We are a non-profit organization that runs a good pantry and we are easily able to track our clients. Pros The overall functionality is good, ease to navigate and has good reporting. The screens are pretty self explanatory. Cons Not being an admin of the system, it would be nice if users could delete duplicate records from their own organization. Review Source VR Verified Reviewer Retired Philanthropy Used the software for: 1-2 years ### "Kings Things Review" November 7, 2018 4.0 Love using Insight. The monthly SFPP and TFAP reports are so easy and quick to generate! Pros Ease of use Love the layout Great reports available Cons I work with a lot of computer-phobic seniors, so we basically do a batch update offline. Our live training session left a lot to be desired. The video's helped, but basically we fumbled our way through it until we mastered it. Review Source VR Verified Reviewer IBO Religious Institutions Used the software for: 2+ years ### "Best Life Food Ministry" November 13, 2018 5.0 It makes ease of entering our food pantry information much more user friendly. Pros I enjoy how user friendly it is. It makes training new people easy. Cons No real flexibility in creating reports. Review Source VR Verified Reviewer Office of Student Life - Staff Associate, Mobile Market Coordinator Higher Education Used the software for: 2+ years ### "Oasis Platform very easy to work with" November 16, 2018 5.0 Using Oasis is very easy, instructing others on its use is also easy because it is simple and straight forward. I would recommend this platform to any organization to collect and track client data. Pros The program is very easy to use and navigate. Able to sort cases easily and accurately. The agency was able to customize our for to fit our needs easily. Very easy to add and edit cases as needed. Cons I honestly have not had a problem using this application. Review Source David L. President Non-Profit Organization Management Used the software for: 2+ years ### "Review of Oasis Insight" November 2, 2018 4.0 Pros Great to have a system focused on NFP with such great functionality. Also the ease of use is super important for programs using volunteers. Cons Ad hoc reporting could be made easier for the user. And more standard reports would be helpful. Review Source MH Megan H. Director of Food Ministry Non-Profit Organization Management Used the software for: 1-2 years ### "Oasis Insight helpful for food pantry documentation" November 2, 2018 5.0 helps us go paperless and it allows us to pull reports easily. We are able to serve more families in a faster time due to the ease of record keeping. Pros is extremely helpful in managing all of our information about food pantry clients: their demographic information, how often they come to the food pantry, what programs they qualify for, how much food they receive each month, etc. The report generation is also beneficial for crunching the numbers on aggregate data. Cons We have had several problems with recording signatures. While this may be more of a problem with our web browser, it is still annoying. Review Source AS Arlene S. Office Manager Warehousing Used the software for: 2+ years ### "Oasis" January 12, 2019 5.0 Pros Great software that is easy to use and easy to learn if you are new to the system. Great customer support. Cons I don't have anything negative to say about Oasis. Review Source DM Debbie M. Community Services Assistant Non-Profit Organization Management Used the software for: 1-2 years ### "Oasis Insight" November 2, 2018 4.0 The time saved has been immense. We can track data inhouse and with other agencies. If a person has a household change, it's simple to update. As noted above, I'm new to monthly reports and it still seems clunky. Overall, it's a great tool for business. Pros It's very easy to enter and update in search mode. Cons I'm still getting the knack of monthly reports, but it seems a bit trial and error to get the correct data to show. Also, there is not a provision for accounting for people not in the data bank yet they are on the roster. Review Source RH Rosa H. Food Pantry Coordinator Food & Beverages Used the software for: 2+ years ### "Pleased over all" November 3, 2018 4.0 We merely use this software for keeping track of how often our clients come, how much food they receive, etc. so it has proved most beneficial in that regard. Pros We have been using this software for probably 8 years at our Food Pantry and rarely do we have a complaint. The updates that they make are certainly helpful. Cons The times that the software is slow is our main concern. They usually clear it up fairly quickly, but it is annoying at the time. Also, when you are entering a new client, the only part that is not user-firendly is that you can't "Add" that client until you have gone thru each tab. That has always been confusing to our trainees. Review Source MV Martha V. Nonprofit Services Manager Non-Profit Organization Management Used the software for: 2+ years ### "Oasis Review" November 2, 2018 3.0 It's been a good improvement to our process but we do lack support on weekends or evening hours when we experience system outages, or downtime. Pros The ease of use. Cons There is no 7 day a week support when issues arise. Review Source RM Rao M. DBA Non-Profit Organization Management Used the software for: 2+ years ### "Oasis Rocks" November 9, 2018 4.0 Tracking our CalFresh activity, generating reports needed internally and submitting to the counties. Pros Ease of using features, User friendly screens Cons Slowness generating some reports especially quarterly/yearly reports Review Source CD Courtney D. Sales Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Oasis Review" December 19, 2018 5.0 Pros Great way for me to keep my customers and business information in one place. Very easy to use. Cons Would like to see the marketing portion of this improved. Review Source MB Monica B. Program Assistant Non-Profit Organization Management Used the software for: 2+ years ### "Review!" November 2, 2018 5.0 Great overall! Pros It is user friendly and easy to teach to others. Cons Collecting the correct data\\ pulling info for reports could be better Review Source JT Jeff T. Pantry Coordinator Human Resources Used the software for: 2+ years ### "Oasis Insight Review" November 9, 2018 5.0 Could not be better in every facet Pros Easy use and outstanding customer service Cons Limited access when one user is online. Review Source AM Amy M. Patient Navigator Hospital & Health Care Used the software for: 2+ years ### "oasis use" November 2, 2018 4.0 Pros ease of pulling reports, user friendly, Cons it seems bogged down sometimes, kind of slow Review Source GH Giezi H. Lieutenant Religious Institutions Used the software for: 2+ years ### "Oasis Program" November 2, 2018 4.0 Its a great tool and resource for social services as we serve the community. Pros Ease of use. This program is simple to use and does not need a lot of training or experience. Cons Clients already in were somtimes duplicated kn tbe system. Review Source RP Rocky P. Director of Opert Food & Beverages Used the software for: 6-12 months ### "Insight" November 2, 2018 4.0 Working with at regional food bank. Multiple agencies utilizing single data source. Very functional and helpful to see across the region. Pros SySystem is very responsive. Like the clarity of use. Cons Reporting features are very awkward to use. We have certain fields we would like to extract and report on. But using the generic menu system does not currently allow that. Review Source MM Mike M. Marketing Manager Warehousing Used the software for: 2+ years ### "Oasis" January 24, 2019 5.0 Pros I like using oasis from a marketing perspective because it allows me to customize everything to our customer base. I can have email marketing blasts go out at specific times and target a specific group that will relate to the product being advertised. Cons Took a while to learn but was easy with a little practice. Review Source LR Lois R. Volunteer & Board President Non-Profit Organization Management Used the software for: 2+ years ### "Good Program needs some tweaks" November 13, 2018 4.0 Tracking Food Bank Clients has saved us a lot of time and eliminated a client getting food more than once per week. Pros Ease of Recording weekly which clients have received assistance. Cons The fact that other Food Banks can change my clients' information but I can't tell if they are getting assistance elsewhere. Review Source BS Bolivia S. Director Non-Profit Organization Management Used the software for: 2+ years ### "Oasis for review" February 5, 2019 4.0 Pros The program helps to keep track of a data base that I would normally have to maintain myself. Cons It's slow and difficult to find customers who may have obtained services from another provider on the same day. This would show the customer is "double dipping". Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.