Who Uses This Software?

Small Business, Mid Size Business, and Large Enterprises in Internal IT, MSPs, Professional Helpdesks Customer care, and Tech Support organizations


Average Ratings

16 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $149.00/month
    See pricing details
  • Pricing Details
    Discount for annual purchase
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • LogMeIn
  • www.logmeinrescue.com
  • Founded 2003
  • United States

About LogMeIn Rescue

LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use.


LogMeIn Rescue Features

  • Availability Management
  • Change Management
  • Configuration Management
  • Contract Management
  • Dashboard
  • Incident Management
  • Problem Management
  • Release Management
  • Self Service Portal

LogMeIn Rescue Reviews Recently Reviewed!

965bb2f7b35ce7cb7c41ea425734ee7e

Use LMI Rescue daily to serve our users

Nov 11, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: LogMeIn Rescue has been great for us to remotely serve our customers. We need multi-screen remote access, so being able to see all screens, share files, get information about users computer, and even setup unattended access is very helpful.

Cons: It is very expensive compared to other programs. The security process to allow a rep to remote into a user's computer can take more steps than it should (overly secure), which can be confusing for customers.

Overall: It allows us to connect to our users and help them in a much better way than simply email or phone support can do.

Fast and simple

Nov 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that it can connect to almost anything on demand. It's very easy to use and explain how to use remotely. It's features are nice - being able to see system information from one pane is great! The file transfer capability is also intuitive.
I rarely have any issues with the connections I make with it.

Cons: The cost is pretty significant - there are much more cost effective solutions that are just as good if not better than this one. Also streaming high quality sessions seems to cause more latency/choppyness than equivalent sessions done through other products.

Overall: Relatively quick connection to a wide variety of devices

7fcb4aebab0fa4c3e79b092c4f246680

really powerfull support tool for mouse control

Oct 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Really good feature set, and easy to use. Also has good security making participants feel at ease when you ask to take control of the session.

Cons: A little more expensive then some other products on the market. But again it has more features and security then most.

Great Way to Assist With Customer Issues

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software makes for a very easy way to share screens and work with less technical people who may have an issue describing exactly what they are seeing or attempting.

Cons: A fair amount of organizations will block the URL to access a remote desktop support session, which effectively leaves the software useless.

Logmein Rescue is an easy to use remote software with multiple platforms.

Sep 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Logmein Rescue is an easy to use remote software with multiple platforms. I've had this software get me out of bind when my boss called for support and all I had was my Android Tablet. I like that it is flexible enough to on multiple platforms and easy for the customer side to use.

Cons: Its a great tool, but it does come with a hefty price tag, if your organization can afford it on their per technician basis.

Overall: The ease of knowing that at a moments notice, I can jump onto my device of choice and provide full remote support to my users is a great benefit. The performance across the different platforms is pretty seamless and very responsive.

Easy to use software for providing remote support

Apr 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: This software is easy to use and helps you remotely connect to a machine when someone needs remote support. It's has saved me and my clients many times!

Great Product

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great product that allows our techs to troubleshoot issues remotely without RDP (and the user being required to be on the business network). This is a great feature, as many of the remote issues our employees face are VPN Issues where they need our techs to walk them through everything.

Excellent program for helping users

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and most importantly it is easy for the end user.

Overall: This program is used by a support staff member at our data-center. It works great, users simply type in the website and code and from there the support member can take over and help.

Easy way out!

Nov 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great customer service - ease of use

Overall: When we're stuck, we turn to Log Me In! When you're in a tech pinch, this is the easy way out. Walking through issues together is a great way to resolve things! No one has to travel - there's no waiting and being embarrassed in front of a group.

Log MeIn Rescue is awesome!

Oct 10, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Love that I can set up unattended Acces for computers!! make by job much easier for computers off domain and off site.

Cons: pricing could be better,

Overall: love the reliability, dependability and features of Log Me In Rescue. I use this everyday and would never be able to get Anything Done without it. Pricing could be better as I understand there are some newer cheaper options. however I do not feel like re-inventing the wheel.

Recommendations to other buyers: I would highly recommend this for any IT Support professional.

LogMeIn makes our Company-Wide Meetings so much easier!

Oct 06, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: We use LogMeIn Rescue when we host our bi weekly all hands meetings and it is great! We are able to login from our 5 different office locations for our meeting and make sure everything is connected and working correctly. I would definitely recommend!

Saved me many times

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This is a wonderful tool when we need support for computer issues. The IT tech is able to see the screen and walk us through any problems we are having. We connect and get logged in right away. I have never had an issue using logmein

Time is money and this is saves so much time!

Jul 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have used Log Me In Rescue for nearly 10 years now. We haven't found anything that they cannot do. They even have the ability to support mobile devices.

Pros: We can jump on computers and fix problems without having too much down time for end users.

Cons: I cannot think of any at this time.

Recommendations to other buyers: It's the best solution out there.

Log Me In is great!

Feb 03, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support
5 / 5
Value for Money

Comments: LogMeIn is my favorite app I use at work. At my last place of employment we relied heavily on other programs like WinVNC, and built in remote apps on separate programs. LogMeIn is by far the most reliable and easiest to use of any remote app I have used.

Pros: -Reliable -Multiple ways to log into a computer. Not reliant on an IP that may be wrong -Can remote into computers not on the corporate network -Automatically relogs back in if you are disconnected -Built in chat function so you can IM to the user you are supporting.

Cons: -None. I cant think of any cons for what LogMeIn sets out to do.

Apr 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Dec 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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