Zonka Feedback

Zonka Feedback

5 / 5 2 reviews

Who Uses This Software?

Zonka Feedback is suited for any service-based industry that is looking forward to boosting their customer satisfaction by acting on the insights provided and enabling proper follow ups.


Average Ratings

2 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $33.00/month
  • Pricing Details
    All plans include unlimited responses and single business location.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Zonka Feedback
  • www.zonkafeedback.com
  • Founded 2014
  • India

About Zonka Feedback

Zonka is a Complete Feedback Management & Survey Platform. Capture feedbacks from multiple channels; on premises & offline (Tablets & Smartphones) and on the web (Email, SMS, QR code, in App). Customize surveys, get instant alerts, view real-time drill-down reports & resolve issues. Enhance customer satisfaction and retention by acting on actionable insights provided, and knit better customer experiences.


Zonka Feedback Features

  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

Zonka Feedback Reviews Recently Reviewed!

Zonka has been a huge help in gathering client satisfaction data.

May 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes.

Cons: I have yet to encounter much that I would change. Some of the raw data is a little difficult to look at sometimes, but in the past 6 months, Zonka has made many improvements in this area.

Overall: Great data around client satisfaction.

Zonka App has really really helped us a lot to improve our feedback collection and analysis system.

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The best part is we moved from paper feedback system to zonka app which is completely digital and it has every day alert notification which is great.

-The app does the complete analysis so it saves time

-The dashboard gives to complete live information so that you can act on feedback real time.