Who Uses This Software?

Child Care & Nursery Administrators


Average Ratings

92 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Xplor
  • www.ourxplor.com/
  • Founded 2015
  • Australia

About Xplor

Xplor is an app-based childcare management platform that enables parents to experience their childs early learning journey in real-time through a live feed of photos, videos and activities. By automating roll-call and attendance as well as rosters, reporting, payroll, invoices, payments and HR, the platform also reduces the admin burden on educators, freeing them up to focus on teaching.


Xplor Features

  • Bookstore Management
  • Cafeteria Management
  • Curriculum Management
  • Facility Management
  • Financial Management
  • Higher Education
  • Housing Management
  • Independent/Private
  • K-12
  • Library Management
  • Online Calendar
  • Online Payments
  • Parent/Student Portal
  • Reporting/Analytics
  • School District
  • Special Education
  • Billing & Invoicing
  • Calendar Management
  • Check-in / Check-out
  • Child Care Center
  • Daily Reports
  • Employee Management
  • Food Program Records
  • Home-Based
  • Immunization Records
  • Lesson Plan Management
  • Mailing List Management
  • Menu Planning
  • Online Registration
  • Parent / Child Records
  • Parent Portal
  • Payment Processing
  • Photo Gallery
  • Text Messaging
  • Volunteer Management
  • Wait List Management

Xplor Reviews Recently Reviewed!


Xplor has brought us a whole new world of interaction between Educators and Families!

Mar 12, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: We love that families are able to see and respond to posts, giving Educators immediate feedback and acknowledgement of their time and efforts. We are also loving that Families can make their own posts to children's timelines; this enables us to better connect with families and develop more meaningful relationships.

The sign in and out feature is also great; we know exactly how many children are in each room at any given time, and can manage our rosters and staffing more effectively.

We also love that the app functions give families real-time feedback about what their child is doing throughout the day. This enables them to keep track of how their child is progressing, monitor sleep and meal times, and other useful functions such as nappy changing and toileting.

Cons: The app can be a little buggy to use, sometimes dropping out if internet is not great. This can make it a little more time consuming as you need to close and re-open the app, which is frustrating if you are trying to quickly make notes.

Also, as much as an advantage the real-time recording is, sometimes mistakes can be made, and there is not the ability to edit some posts (such as sleep) which can make timelines look a little messy. It would be great if admin users were able to make small changes to some posts.

Easy Kindy Management with Xplor

Dec 10, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Xplor allows me to manage my child's kindy attendance through my phone. It's easy to see his booked days and log absences/holidays especially if you have full day without time to make a phone call. I like that it also provides me with a detailed trail of payments required and made. With the CCR change still confusing me, that list gives me confidence that I am getting the correct benefit. It has also allowed for faster sign in/out at kindy.

Cons: This is minor, but I don't like that an absence is treated like a booking, so there are 2 "bookings" instead of replacing the booking with an absence.

My real pet peeve is that it always asks me to turn on my bluetooth when I log in. It's an unnecessary step, especially since the feature to sign in/out through mobile is not used for our kindy. I think regardless if it's used in kindy or not, it's up to the parent to turn it on if they want to (maybe have a shortcut to do it), but don't get parents to relogin just because bluetooth is off at the first instance.

The transaction trail can also be designed better so it's easier to understand.

Overall: As a busy parent, overall I think that the app has given me more efficiency in what I need to manage with kindy. I'd still use it despite of the things I don't like about the app.

We love Xplor, it has helped our whole team to plan and program effectively and efficiently.

Mar 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We love the ease of use both for Educators and Families. Everything is clear and easy to see. The Families especially love the real time updates of their children, it takes little to no time to take a photo of their child engaged in an experience, add the learning and send it straight to the child's timeline for families to view. It helps both families and children to engage in our program on a daily basis with little effort.

Cons: Some families do find it difficult at first with setting up their devices and paypal settings, but with assistance from us and Xplor we work through these issues pretty seamlessly

Overall: parent engagement, all educators are now responsible for programming taking the pressure off the Teachers and Lead Educators. All educators are now more invested in our planning and programming cycle as they can see how they are making a difference. Our Educational Leader can see at a glance which educators are having difficulties or not engaging enough and show them the data to reinforce this.

Fantastic product, a little more tweaking and it could be amazing.

Mar 12, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Everything is in one place. Child bookings, Staff rosters, sign in/outs, fees accounts the ability to use paypal.

Cons: The manipulation of reports that we require, to be able to build your own reports would be great. The information gathered for the enrolment form and waitlist form has information that we don't need and it is missing information that we do need. Would be great if these were customised as promised when we signed on and parents were able to complete these online so there wasn't additional data entry each year. Would be great if there was a version that was dedicated to Preschools and the different needs they have against Long Day Care facilities.

Overall: At the present we get the sign in and out, the payment of bills and the staff rosters.

Xplor feedback

Dec 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: That the admin and programming software is all on the one system

Cons: The customer service once CCS was implemented was abysmal. The instant chat was removed and obviously not enough staff at Xplor to cope with the demand. The instant chat needs to be reinstated.

Overall: I love the idea of the system and before the CCS transition I had very few problems. Xplor obviously needs more staff to cope with the increased services they now support. Sometimes I have waited up to 3 weeks for a resolution and only after constant emails.

Once customer service is improved, I will sing Xplor's praises to anyone who will listen.

Easy to use but bit clunky

Dec 13, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to use and great for being able to control when you need care, payment info, childs info, and for signing in and out.

Cons: i find navigating a bit clunky, and it's frustrating only one parent can have full access to it. I think both parents should be able to have full access to check statements and amend payment details etc. And it's hard to scroll back and forth as that little bar on the top keeps flickering, and if you miss it you have to move your finger around the screen to get it back otherwise you have to go back to main menu again.

Loved the transition and endless possibilities to share photos and videoes with the families

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Quick and easy to post high quality photos and videos and ability to share so much with families about their children and their interests, experiences and being in the moment. Families can comment on our observations allowing them real time event notifications on their child whilst in care

Cons: timeing out issues and posts not saved the draft and loosing all the information, the ISS case claims are set to individual children rather than the room.. ISS claims are hours per room not per child. this makes it difficult to claim each week ..

Capterra loader

Enjoyable and Easy

Dec 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: As a user of this, i find it simple and easy to use. Im able to sign in before i reach the door, i can check my details and update and add bookings in a user friendly, simplified app.

Cons: A few teething glitches to begin with, was unable to understand the statements section until i asked someone else to explain the different sections and how to read them easier.

Overall: As a user of this, i find it simple and easy to use. Im able to sign in before i reach the door, i can check my details and update and add bookings simply and easily. Was hesitant at first thinking it was going to be complicated but its turned out to be really easy and simple to use and im so glad for that because these days, time is essential and it makes it a quick and simple task to do.

Positive experience with good technical support. User friendly and well received by families.

Mar 15, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: User friendly, one program for everything, fantastic customer support, live CCMS, easy ISS submissions, saves time.

Cons: Programming side needs work- families should be able to see all programming on the app and not have to log on to PC to see everything. Would like to be able to add more photos and longer videos. When families forget to sign their child in and they need to approve that a staff signs the child in I think the administrator should be notified.

Xplor user as a parent to a child in Kindy

Dec 16, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to use and faster than hand writing every day.

Cons: The fact that you have to use your phone number to log in before you can enter your pin. Why not allow a short code word made up by the user as well as the pin. That way when your in a hurry your not stuck entering 10 numbers for mobile and 4 for pin. Either that or create a phone or keyboard like display of numbers to make it faster to enter than the clumsy all across the top version.

Overall: I am an end user of the software, so it is not fair for me to comment on the cost of its implementation etc. However, from what I gather, once it is set up, it is easily run and managed.

Thank you.

Maria

Reducing daycare dramas

Dec 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's a dream to be able to book and review my daycare bookings from an app on my phone. I can also check my account balance and upcoming payments which is great.

Cons: Having three children in daycare it gets tiresome having to go out and back in again to make or review bookings. A drop down box to move between children would be great.

Overall: As a busy parent the ability to check in and out on my phone is amazing. I wouldn't go to a daycare that doesn't have this option.

There is a frustration at the educators level in using this system.

Mar 12, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: I am open to trying anything new. I feel that at the educator on the floor level it is not that easy to use. There is no template to write observations in. It should have a place for analysis of learning . the look of the system is friendly, the rostering is good. We print out emergency contact lists but cant do it on here. we also have reports (age of children) that we use but cant do it on here. The excell format isnt always able to give us an easy report. Perhaps have a choice of a data sheet.

Cons: Sign in and out notifications you have to scroll through puts parents off and also you have to scroll through them all to find observations. Not easy to give admin permission for room leaders on the floor they need to be able to access and publish their staffs observations. We call them learning stories you call them observations. The live programming feature is only available via lap top . You have to select individual parents if posting something to one room and not the whole service. Observations are lost if saved and then re-edited. I cant load PDF to admin posts for flyers and invitations. Colour coding for signing in is green no Colour for having been signed out. We need to have a quick reference as to who is signed in and out all day. Notifications of parent observations/input too hard to find. Admin needs to have control in all areas that educators use. Including being advised that a parent has posted something.

Most of our staff use IPADS. There has been some issues.

Vendor Response

by Xplor on December 05, 2018

Hi Jenni. We're really sorry to hear this. We've recently release our new Playground WEB and Educator APP that should address most of these issues. If you continue to have issues, please reach out to us on support@myxplor.com. Thanks!

Xplor is Great!

Dec 13, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like that I can see what the children are participating in even when I am out of the centre. I am notified instantly if there are any issues.

Cons: I find the output of observations not very "pretty". It would be better if the layout and design of observations could be customisable to suit the type of observation being written.

Overall: The sustainability aspects of having an electronic system has been great. It has reduced the amount of paper our service uses.

Made my job easier

Dec 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Tasks that previously took up a lot of my day have been made easier to do. I now have more time to do more important work than administration. Whenever we have a problem, the support team really help us and get our problems solved quickly. It didn't take long to feel comfortable navigating around the software.

Cons: The platform is updated frequently and sometimes we have to learn where things have moved to.

Overall: Xplor has made my day to day life easier and more productive. Everyone i have had contact with at the company has been lovely and very supportive. They genuinely understand the childcare industry and our needs.

Really good. Incredible product.

Jan 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Continually improving and features are constantly being released. Love that the team listens to feedback and is willing to support services.

Cons: Would love to see programming and planning and hourly bookings functionality released. This would save lots of time for my educators.

Xplor MercyCare

Dec 10, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, ability to update parents at the tip of my fingers, access to information like DOB, parent contacts and allergies.

Cons: When adding an outcome to an observation we can only add one at a time on the ipods, meaning it takes time by having to continually go in to ACTIVITY, LEARNING OUTCOME, EYLF, OUTCOME NUMBER and OUTCOME POINT.

Overall: enjoyable, easy to use, benefit to both educators and families.

TIme effective, easy to use Highly recomend

Mar 12, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This product save us so much time throughout our days in ECEC , simple and easy to use, Parent feedback has increased 95%

Cons: Not being able to add more than 4 photos, and not being able to select more than one learning outcome i would love if you could select a few at a time

Overall: Parent feed back, i enjoy the families talking about the days the children have had, when they arrive to collect the children.

Xplor is great

Dec 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I have used a very old software system before Xplor. I love Xplor. It covers many things needed to run a childcare centre!

Cons: The constant changes and updates but that is to be expected with a new software program

Overall: Xplor is always supportive and help is a click away - this is so valuable to have!

Great front end - but the back end financials are very poor

Dec 19, 2017
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money

Pros: It's web based. I appreciate that customer service agent has tried his best given the constraints he has. Highly recommend his efforts.

Cons: The cost is too high for the product that you get. The reports often don't reconcile, nor are they adequate for our needs. Fixes are made to reports and something else goes wrong - testing of reports before they go live is very poor. A report will work and then changes are made randomly that you aren't advised about and then the report doesn't work. It seems that the developers have had no experience with developing financial systems - as double entry accounting is not understood - reports need to cross match. We have had in many cases needed to hold Xplor's hand to get any of the reports we need. We have had the software for 18 months and still have many of our reporting requests outstanding. This product.sales team is high on promises but low on delivery. I would prefer less sales fluffy saccharine promotional videos with American accents and more meat to the product - and for the team to deliver on it's promises. It is not a mature product and is at very early stages from a reporting perspective.

Vendor Response

by Xplor on December 05, 2018

Hi Caroline. We're really sorry to hear this. We've updated our financial reporting module since your review & hope that this has resolved your issues. If you continue to have issues, please reach out to us on support@myxplor.com.

Xplor is awesome with signing our children in/out of the service

Mar 12, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: nappy change log for parents to be able to see when their child has been changed.

sleep log for tracking sleep patterns for children

attendance: parents and the service know exactly when the child was signed out/in and by who

observation

Cons: notifications not loading fast, seem to have to reboot the app to get them to work

cant reply to parents notes when received, can only send back a photo

Love tracking my child

Jan 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I can have pictures of my child. I can be relived at work as I can see what my child is currently doing. Great app for working moms.

Cons: You cannot save videos. I would love to keep my child videos. I am not sure if receiver gets my message.

My service provider used Xplor

Dec 10, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Software was easy to use I had no problems with it and if I was unsure about something customer service was easy to contact and worked well to sort out any issues

Cons: I didn't have any issues however some others that worked under the same service provider did.

Overall: I really liked using Xplor and as mentioned above found the software easy to use and they provided great customer service. Overall I was very happy.

Many, many ongoing problems with functionality, security of data, and long timelines for fixes.

Mar 12, 2018
1/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Pros: Makes learning visible to families, and allows instant feedback. Puts minds at ease if a child is sad at drop off time.

Cons: Lots of faults, not parent friendly, response time to have bugs fixed is very long (over 8 months for some faults last year) and it is extremely expensive compared to other CCMS systems..

Overall: Some parents like it. I feel it takes time away from interacting with children and does not meet the quality standards we need for easy access to a child's individual programming and planning documentation. As a result, we no longer even try to make it work in that area, but have gone to copying and pasting things from timelines to Word documents that we can track easily. Perhaps the new upgrade will sort the probelm out, but how long is that going to take?

Vendor Response

by Xplor on December 05, 2018

Hi Jenny. We're really sorry to hear this. We've added a lot more members to our support crew since the CCS transition and have reduced response time considerably. If you continue to have issues, please reach out to us on support@myxplor.com.

Good software

Dec 17, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's convenient and pretty straightforward to use.

Cons: It would be better if the login page can be switched to a number pad when entering phone number and pin to login. It's not as easy to put in numbers when it's in a keyboard format, and sort of unnecessary when it's only numbers we need to enter to log in and out of the centre.

Xplor review

Dec 11, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It is well designed and easy to navigate.

Cons: The only complaint i had was that some of the features were not working... pretty sure it was to do with my center not the software.. center only just started using it this year after using another program. This program far exceeds the old one.

Overall: Easy to use.. functional.. great app aswell

Overall, unfortunately my team has had to face a lot of teething issues with Xplor.

Mar 19, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money

Pros: The software provides an easy interface for parent signing in and out. This has been the best part of the software so far and has saved a lot of administration for our Centre Managers. It should, once fully functional a payroll facility that reduces administration and saves costs for the business as well.

Cons: - We have unfortunately been hung up on by Xplor's support service representative,

- On our first day transitioning to Xplor there was an outage on the system

- Payroll has been extremely complex as for a few weeks the feed from Xplor (preview timesheet) was not matching up with the actual timesheets resulting in Xero feed being incorrect and subsequently our staff being paid incorrectly. We now have to put in an hour or two extra of administrative work to double check this feed every week as our trust in the system is now

- Rostering takes a very long time, especially when you have a centre where most educators are on a set shift. The break does not "copy" over only the start and finish time. We should have the functionality to copy a whole weeks roster as well as to just tick "repeat for mon, tue, wed, thurs, fri" when the roster is the same for an educator for the whole week. Rostering used to take maximum 10-20 minutes but is now taking double to triple time.

I am the centre manager and use the program daily

Dec 19, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is great for orents to access whilst they are work and see what is going on at daycare in real time

Cons: There are often hiccups and issues that take months to be resolved, we raise these with support and ten have to chase them over and over to follow up.

Overall: Easy for parents to use daily and families love that we have this instead of a daybook

Ease of use

Dec 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I found the software easy to use most of the time.i was able to chat with consultants when I'm having issues and were able to find solutions.

Cons: Some families found it a bit hard to navigate.

Setting up families for sign in/out first time was time consuming.

Head count at any given time is ok but would appreciate a way for staff to monitor this through each area they are in ie oval, inside room games court etc

When families book via app we are not getting a message for the booking especially if it's on the day.

Overall: Overall the staff have found it great for checking children signed in and out, sending photos to families, staff sign in/out. Updating rolls, payments etc has been great.

Review for Xplor?

Dec 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use - sign in from own mobile makes it quick in the morning and we aren't waiting to use the sign in / sign out device. Security is adequate since we can only use it in proximity to the child care centre.

Cons: reporting is poor for the account statements and usage.

Overall: Positive.

Excellent

Dec 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's so easy to use clear instructions..

Cons: It would be great if you could take off days in the system if you don't need them

I am seriously not tech savvy but this is really simple to use

Mar 19, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use and functionality in this system is great. As a child care provider we have found it quite easy changing from another provider with a smooth transition with help from the support service.

Cons: I think the sign in and out sheets for OSHC is quite a challenge as we collect the children by bus. So unless we organise for the children to sign ion and out it means a carer has to spend copius amounts of time signing children in rather than supervising and interacting with them.

Overall: It is probably a little young at this stage to assess benefits but again the ease of use is a huge selling point to me and my team.

End user of Xplor

Dec 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The kiny I send my daughter in uses this software. Parents sign their kids in using Xplor. I love it. The process is considerably quicker than the old manual process where you had to search through a list of names to find you child. Also privacy is significantly increased.

Cons: Nothing to dislike. It's quick and easy to use. All you need to do is remember you phone number and a short password.

Overall: Parents sign their kids in using Xplor. The process is considerably quicker than the old manual process where you had to search through a list of names to find you child. Also privacy is significantly increased.

Love the app. Great for parents- see photos, videos and updates on your child (food, sleep, toilet)

Mar 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Parents love it! Great for sharing information via photo, video, text at times that suit throughout the day.

Cons: As an educator, would be great if there was a way to filter child obs, food, sleep, toilet and sign in obs.

I live xplor

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: That it shows everything we need to know and all the help guides to show us what each thing means

Cons: That the CCS doesnt always reflect on the statement only on the master role

Overall: I just love everything about xplor

Xplor

Dec 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that the program is easy to use on mobile devices. It shows everything that happens and who is signing my child in and out

Cons: Othing. It is great all round from my experience

Great overall

Dec 10, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: It allows educator to send a broadcast message to parents for any emergencies/alerts that affects the whole centre

Cons: Its not a basic function for parents to communicate to the kids room. The communication is one sided (only from centre to parents). Any reciprocation is only available for any notification initiated from the centre

Overall: I dont use it much because there is no functionality that the centre sets that allows parents to do so. I.e. photo from special weekend for the kids to show and tell, notification to teacher about something the kids learnt outside daycare so alignment can be implemented at school too

Almost brilliant

Dec 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Could do a range of things, allowed me to control my daughters attendance at daycare without lots of paperwork that goes missing

Cons: Had trouble confirming my bookings as there was a final button at the bottom of the screen which required scrolling down and didn't work smoothly all the time. Would have been better at the top and more in keeping with other familiar apps

Overall: Really enjoyed the ability to adjust my child's time at Daycare from anywhere, never use die the automatic sign in from my phone as it wasn't activated at our centre. Lots of potential

Person we spoke to was wonderful/patient with us, with use we could have better understanding of it

Mar 18, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: The electronic booking appears to be easy for parents, the staff, visitor sign in looks wonderful.

I think that it is going to be easy to use and the families will benefit in the end as will staff as I will have less Admin.

Cons: I think that the cost for the whole package is going to be hard to pass onto families and as a service who is not making money it is going to be hard to justify.

I am also not super keen on the invoicing system having to email all families one at a time, rather than sending bulk invoices by email like I can at the moment. (I can write one 'letter' attach it and then send it to 100 families in 1 click!

Overall: We have not used the software yet, just had a walk through with a staff member driving the computer.

Xplor

Dec 13, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Being able to check my balances on my account.

Cons: It's hard to read the statements -UI is not friendly

Overall: I like to check in on my kid. But hard to use for non tech savvy people.

Capterra loader

User review

Dec 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of getting information about my child fees

Cons: How hard it is to sign in and out. Need to simplify this to just a click

Overall: It has been good from a user perspective

Easy Peasy Lemon Squeezy

Dec 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software has been great, everything is in the palm of your hand and you can easily do the things you need to do most for childcare with the touch of a button.

Cons: Initial set up of the user account was somewhat fiddly but once it was up and running it was great. Some difficulty with not being able to have the same user for multiple children who have different bookings in centre (e.g. step parenting arrangements).

Overall: I remember to sign in and out much more with the use of the bluetooth notification feature.

Basics

Dec 14, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I only use it for logging my son in and out of daycare

Cons: The poor girls at daycare centre seem to be always fixing it

Overall: Logging son in and out of day

Xplor review

Dec 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Android phone friendly. Accessible from my phone in any location.

Cons: Delay in payment details. Does not show rebate percentage for each day.

Capterra loader

So easy to use!

Dec 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: For a mom that's always on the go. It's fast and it's efficient!

Cons: I've not come across anything to date that doesn't not function well.

Easy to use

Dec 11, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Great app that is easy to use and quick to find information

Cons: It is quite functional so there isn't anything really to comment on

It is easy to use

Mar 19, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Pros: You can see how many children are signed into the centre

It easy to see parents on the app have signed in and out of the service

You can see the visitors that have been in the centre and how long they attended

Cons: It had to keep track of ratios

Parents can book in leaving us under staffed

No colour difference when signed in or out

Time consuming for parents to start

Printed documents from the app

Not sure how to print parents contacts and booking sheets

It's the one stop shop for all things CCMS

Mar 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: My staff love how easy the app is to assist with programming and communicating with families. The families love how they can see their child being signed into after school care in real time. A lot of families say it gives them piece of mind. I love the support from the Xplor staff and their knowledge.

Cons: I'd like to be able to publish school holiday programs, permission forms and policies to families or staff that can been signed electronically.

automation for the industry

Sep 20, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: efficient, cloud based, easy to use, informative

Cons: need more maturity. hope be able to talk to othe.

Our experience has been extremely positive, support is amazing and the transition easy.

Mar 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Xplor is easy to use for families, educators and centre management. As director I have found it to be time saving. The educators are loving the ease of posting notifications, observations and photos to families on a daily basis. Digital sign in has made keeping up with ratios easier too.

Overall: Time management and an overall look at what is happening within the service - financial, observations, routines and ratios, accounts have been just some of the benefits of this software

Review Xplor

Dec 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is extremely easy to use and manage

Easy to use and manage

Cons: There is nothing i can say to be honest that isnt a con

Helpful app for parents

Dec 14, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like the booking functionality, its easy to find out how many spots are still available to book

Cons: Its difficult to view the invoices properly, seems a bit glitchy and not mobile optimised

Overall: Its helpful in quickly booking child care on a casual basis

Ok - but could be better

Dec 11, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like the ability to sign my child in and out via the phone app to avoid the queues at the access points.

Cons: That the sign authorisation is only available in the app for primary caregivers and not others that may be authorised to drop/off and pick up.

I don't think there is a need for a hidden menu, due to the limited options in the menu and that not a great deal is displayed on the "home screen" it would make more sense to have the menu icons on the home screen (less clicks for users to get to where they want)

Great concept, connection a little flakey

Dec 13, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Loved getting updates about my little one through the day, and clicking through whenever I missed her to see what she had been up to and pictures of her. It was also good to see records of her nappy changes and sleep times.

Cons: It was very difficult at times to connect, and I had to remember to have bluetooth switched on as I walked into the centre.

Xplor Review, not bad but could be better

Dec 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to access and navigate with the app

Cons: Using the app and desktop in parallel is not possible as they have conflicting information eg the financials. They do not marry up so it's confusing to understand where you're at with credits in your account

Overall: Huge teething issues with the transition, monies were showing as owed when actually in credit etc. Took a long time to rectify.

Enjoy working with the team, they are knowledgeable and always willing to assist with any enquiry.

Mar 12, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and parent interactions with notifications and reporting. I like that as a user, I can easily see what is happening during my child's day. As a manager, I also like that I can easily see reports on the services.

Overall: Ease of use, family interactions, rosters simplified, reporting on what i need and automatic connections with CCMS

A massive Time Saver

Dec 19, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: - Frees me up from the boring admin so I can spend time with the kids and teach them

- Very supportive and responsive customer service team

Cons: - So many functions and features can be overwhelming at first

- As its evolving, you need to be flexible and learn with the changes

Overall: I get time back to focus on the kids rather than the paperwork.

Easy to use, very friendly staff, great communication

Jan 08, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Being able to keep parents informed ' share the children growth with them on a timely manner.

Also allow staff to access their information to keep it up today.

Cons: Would like to see a rostering and a payroll modular built into the system which helps with streamlining these to make it easier for the staff to be paid.

Easy to use

Dec 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love how easy to use it is and the range of features on it.

Cons: When you press the back button on your phone app it seems to exit the whole thing.

The intention of using IT meeting automation needs is fantastic. Still have teething problems.

Mar 12, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: 1. The customer support is prompt, responsive and supportive.

2. Transparency of data information for management needs is quite satisfactory.

3. The user interface is simple, clean and straightforward.

Cons: 1. report formats are rigid, should allow users to pick up the valid parameters to extract their own reports

2. data discrepancies can not be identified by the software

3. needs to have warning reports before the claim each day/week, including 1. list of the child CCB not available; 2. sign in/out information are not complete; 3. Claim statistics compare to previous weeks...

Overall: lots of understanding about the overview of a childcare business operational.

Information provides a base for better management

transparency of datas from various channels

Great but need some improvement

Dec 10, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to maneuver

Everything at one glance

Booking weeks ahead

Easy payment view

Cons: Always asking got log in even i just went out of app for one second

Always asking to turn on bluetooth then need to re log in

Overall: I liked the booking in advance so it makes shift worker moms very very convenient

Easy to use

Dec 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The simplicity of sign in and out at the centre and having all the information I need on my phone instantly

Cons: Maybe the payments not always being up to date

Overall: I haven't had anything but a pleasant experience using Xplor instead of having statements emailed it's all in one easy to use app

We have not yet got the full package so very hard to give feedback, what we do have has been good.

Mar 15, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: Love the ease of getting in and working with the rolls each day, accounts will be great when we have worked with them a little more. Like that information can be loaded electronically and the data entry at my end is minimal. Still struggling with some items, but these will come when we have the complete package available for us to use. Educators are starting to use the app and this has been working well for them.

Cons: Not having the full package at our finger tips, sometimes we need that extra bit that has not been released to achieve what we need and we don't have access to it.

That we get conflicting messages from different support staff when we are asking for help.

Not intuitive hard for non-tech users to adapt

Dec 17, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Easy to make casual bookings and sign in and out is fairly straight forward

Cons: The interface and icons are not intuitive and make it hard for non-tech users such as grandparents or less tech savvy people to work their way around the app.

Overall: Explor has been fine, however we do not use it to the full potential/intent

It does the job quite well

Dec 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Booking calendar and features good. Sign in and out good.

Cons: That you can't have another parent at the centre as an alternative pick up person for your child... or you can't add your child to their existing account.

Easy and user friendly

Dec 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software is user friendly, family friendly and good looking too!

Cons: The last few days the sign in/out function hasn't worked for everyone. Minor problem!

Overall: Really enjoying the ease and simple nature of this great app!

Xplor - great product

Dec 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use and navigate through. Has everything in one place.

Cons: Hasn't actually been anything yet I've found that I'm not happy with

Overall: Find xplor to be a great product has everything I need in there.

Easy to use

Dec 10, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: This is easy to use, and I love getting information during the day about my child.

Cons: I find it repeatly notifies me when I'm in range on the child care centre & constantly buzzes me.

Xplor - New with Potentisl

Dec 13, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the concept of the software and all of its features.

Cons: That is not been used to its full potential

Overall: I love the sign in and out feature. Would love to see more day to day activity of my children

Easy to use, can access anywhere

Mar 15, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use it's quick and informative I can login anywhere and access the information I like being able to access info about what is happening at my sons daycare everyday.

All good so far

Mar 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Not having to mark rolls. With parents being able to be more independent being a bigger sell point.

Also love the running number of children in and out makes for easy.

Brilliant cant wait to have access to this tool at my centre

Mar 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: paperless sign in and out, reducing the amount of paperwork ie medical forms, incident reports, daily info sheets and so on. Very excited about launching Xplor

Easy to use app

Dec 11, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Everything is under tabs, easy to find and make bookings

Cons: Can't see your bookings in a list, have to click on every day to see, very slow to sign into the app

Easy and accessible app

Dec 13, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to see how to use tabs etc

Easy to use wireless

Cons: At times it didnt workto sign in and out

It doesn't work if wifi in the centre is down

It is an ok mobile app

Dec 10, 2018
3/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: There are a lot of features on the app which is great

Cons: the payment review is not easy to use on the app

the sign in and out option does not work sometimes

Overall: It is not so great

Overall happy

Dec 13, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use (user friendly), simple interface

Cons: to sign in and sign out looks (appearance on the screen) seams little bit odd

Overall: Generally very happy

Great simple and useful software

Mar 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: everything is all in one place, so glad to see the back of QK

xplor will change the way we do things in childcare and free up lots of time

User

Dec 13, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: Easy login at Centre

Cons: Can't login via bluetooth on phone, payment a little hard to understand, doesn't show centre fee and CCP payment separately.

Xplor

Dec 13, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Once you find it, the app has everything you need to organise child care needs

Cons: Quite hard to navigate around and know where everything is, an example of this is making a booking.

To make a booking from Bookings calendar, there is nothing to prompt the user to know that they have to select a day in order to make a booking. The Bookings page should have a "Make a Booking" button to assist with the process flow.

Overall: It works with no issues, everything is there that you may need, but it isn't very user friendly.

Quick and easy

Dec 10, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Quick and easy to sign in and out the kids.

Cons: I find it hard to understand the pay statements and where I'm up to with billing.

Overall: Pretty good, quick and easy.

A good platform to track child's moves

Dec 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Ability to view attendance records, payments...

Cons: Lack of information about food, due payments, holiday calendar.

Overall: Overall good.

Really handy with kindy

Dec 13, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Bookings on app

Signing in and out

Statements

Cons: Asking to turn bluetooth on having to sign in twice

Not designed to meet the needs of FDC settings

Jan 03, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: I like that it is online, so I am able to see child details and bookings while out and about. When the sign-in function is working, it is good to also be able to see who is in care.

Cons: Limited reports, lots of glitches resulting in incorrect bookings and attendances. For parents, data and battery use on phones as well as the need to turn on bluetooth and location are all undesirable. Customer service ranges from great to very poor.

Very poor service and response

Aug 05, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: I didn't like it at all. I was promised many things and not one was delivered.

Cons: Staff were unable to answer my questions and didn't respond to my emails requesting assistance.

Overall: A very poor and trying experience.

Vendor Response

by Xplor on December 05, 2018

Hi Kerri. We're really sorry to hear this. We've added a lot more members to our support crew since the CCS transition and have reduced response time considerably. If you continue to have issues, please reach out to us on support@myxplor.com.

Xplor for easy childcare nagvigation

Dec 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is very easy to navigate around the functions

Cons: No emails set up weekly for invoicing of account

Overall: I am able to communicate quickly and easily with my childcare centre

Not enough access

Dec 17, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Visually easy to read and material is well organised

Cons: Cannot find the crucial information I want such as what critical information has been recorded by the centre i.e. date CCS percentage applied from, date agreement signed etc

Overall: Frustrating as cannot use it to work out for myself if I am getting the correct CCS

Limited experience. New centre that is only beginning to enter enrolments.

Mar 19, 2018
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Just about everything is accessible. Data entry is easy. Support and webinars have been really helpful

Cons: Still waiting for accident forms to be added. I really don't know what to add. I am waiting to enter enrolment details during April as we are a new centre. Not looking forward to the migration and having to enter data twice. But glad to have the support from Xplor

The online meeting was very informative and cust support clearly explained various aspects.

Jan 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: at this stage I have only used it to enter new enrolment details and I look forward to using it in practice once we start at the new Kindy. It is good in that all the relevant info required for both enrolments and educators is included such as blue cards, 1st Aid etc so we can keep a track of expiry dates and it is all centralised.

a very good product but way too expensive

Mar 12, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

1 / 5
Value for Money

Pros: that you can have all the platforms under one umbrella - sign ins -chn and staff and its linked to xero

Cons: the cost is excessive

Xplor Review

Dec 19, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: Not sure , wasn't able to use, otherwise what I read . The apps seems quite good for the purpose it was set out for

Cons: Unable to use , my log in details didn't work and password given by little miracles didn't work either , so frustrating. I think it was because my daughter was going to two different centres

Overall: Wasn't able to use it , not comparable for 2 different centres

Was hard to hear and follow at times.

Mar 15, 2018
2/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The ability to ask questions and get a reply almost immediately, great to be able to do it from work,

Cons: Hard to understand presenter at times, not always clear to understand, as a first time user if I needed to jot points down it was sometimes not possible to get the information I required.

Overall: Good to be able to access from work

Vendor Response

by Xplor on December 05, 2018

Hi Amanda. We're really sorry to hear this. We've added a lot more members to our support crew since the CCS transition and have reduced response time considerably. If you continue to have issues, please reach out to us on support@myxplor.com. Thanks!

Great experience

Dec 17, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Its Simple and easy to use

I know who signs and signs my kids in and out.

Cons: It has messed up my hours for all my boys

Overall: Its easy and simple

Easy to use

Dec 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Sign in and out via the app saves time. Can check payments anytime.

Cons: Nothing so far, can't think of any problems.