# Xplor Education Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Xplor Education the right Daycare solution for you? Explore 200 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/165817/Xplor/reviews --- Xplor Education 4.1 (200) [View alternatives](https://www.capterra.com/p/165817/Xplor/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Xplor Education Ease of use 4.0 Customer Service 4.0 ## Pros and Cons in Reviews AM Andreza M Coordenação PedagógicaEducation Management, Self-employedUsed the software for: 6-12 months. “What I like the most is the possibility of generating reports and payment that can be made electronically.“ July 19, 2024 IK Irina K Software engineer Information Technology and Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “As the app is cloud based and you require an internet connection for it, sometimes it gets a while for the app to load when the network signal is not strong.“ February 27, 2023 AM Andreza M Coordenação PedagógicaEducation Management, Self-employedUsed the software for: 6-12 months. “Families like to use it because it's so easy and intuitive.“ July 19, 2024 AC Andrew C CEOHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “The reporting is vague and lacks many features, and…just don’t buy this.“ February 2, 2023 RA Reem A DirectorIndividual & Family Services, 2 - 10 employeesUsed the software for: Less than 6 months. “It is easy to understand and get used to the different features.“ July 28, 2022 RA Reem A DirectorIndividual & Family Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Overall, the software itself is great however the price is expensive and the customer support is not the best.“ July 28, 2022 hj haley j DIRECTOREducation Management, 11 - 50 employeesUsed the software for: 1-2 years. “the support agents are always so professional, so kind and friendly.“ July 12, 2022 RA Reem A DirectorIndividual & Family Services, 2 - 10 employeesUsed the software for: Less than 6 months. “I emailed and would receive no replies.“ July 28, 2022 ## Showing most helpful reviews Showing 1-25 of 200 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CH Carly H. Operational control Banking Used the software for: 1-2 years ### "Xplor" March 23, 2019 5.0 Very happy with my experience Pros So easy to use, recently had to use to check account and make an additional day booking. Done within minutes. Cons Haven’t encountered any issues or negatives with system Review Source VR Verified Reviewer Business Analyst Government Administration Used the software for: 2+ years ### "Parks & Recreation Software" July 28, 2022 4.0 Overall good experience. I just wish support was faster and more communicative. Pros This software has many features including client management, memberships, facility booking, activity registration, reporting, etc. It handles most things well and streamlines the process of registration and payment collection. Cons Many features are not integrated with each other making reporting difficult at time as even custom reports cannot pull all the info you need. Many features are not intuitive to set up and documentation is not always helpful even if it exists. Review Source JM Jenni M. Service Coordinator Used the software for: Less than 6 months ### "There is a frustration at the educators level in using this system." March 13, 2018 2.0 Pros I am open to trying anything new. I feel that at the educator on the floor level it is not that easy to use. There is no template to write observations in. It should have a place for analysis of learning . the look of the system is friendly, the rostering is good. We print out emergency contact lists but cant do it on here. we also have reports (age of children) that we use but cant do it on here. The excell format isnt always able to give us an easy report. Perhaps have a choice of a data sheet. Cons Sign in and out notifications you have to scroll through puts parents off and also you have to scroll through them all to find observations. Not easy to give admin permission for room leaders on the floor they need to be able to access and publish their staffs observations. We call them learning stories you call them observations. The live programming feature is only available via lap top . You have to select individual parents if posting something to one room and not the whole service. Observations are lost if saved and then re-edited. I cant load PDF to admin posts for flyers and invitations. Colour coding for signing in is green no Colour for having been signed out. We need to have a quick reference as to who is signed in and out all day. Notifications of parent observations/input too hard to find. Admin needs to have control in all areas that educators use. Including being advised that a parent has posted something. Most of our staff use IPADS. There has been some issues. Review Source Response from Xplor December 5, 2018 Hi Jenni. We're really sorry to hear this. We've recently release our new Playground WEB and Educator APP that should address most of these issues. If you continue to have issues, please reach out to us on support@myxplor.com. Thanks! VR Verified Reviewer Customer Service Retail Used the software for: 6-12 months ### "Xplor review" December 11, 2018 4.0 Easy to use.. functional.. great app aswell Pros It is well designed and easy to navigate. Cons The only complaint i had was that some of the features were not working... pretty sure it was to do with my center not the software.. center only just started using it this year after using another program. This program far exceeds the old one. Review Source VR Verified Reviewer Chief Operations Officer Recreational Facilities and Services Used the software for: 6-12 months ### "Easy to use" December 11, 2018 4.0 Pros Great app that is easy to use and quick to find information Cons It is quite functional so there isn't anything really to comment on Review Source DM David M. IT Service Manager Financial Services Used the software for: 6-12 months ### "Changing child care centres partly because of Xplor" March 11, 2019 3.0 Pros Great if you have only one child at a centre that uses Xplor. Cons Our second child joined a centre that uses Xplor. We were not able to use the same email address to access Xplor as that email had been used for our first child who had attended another centre that uses Xplor last year. We had to register our second child using a work email. There is a similar problem when trying to use the same phone number for signing in and out. The child care centre was not much help and the only way for parents to get assistance from Xplor was by email. To Xplor's credit, they responded in a timely manner. But three weeks had passed since our child had enrolled and we missed three weeks of CCS because we haven't been able to sign in and out. It is impossible to work out from the statement how a payment amount was determined. The running balance includes daily estimates of the CCS and the actual CCS amount from Centrelink. We are pulling our child out of this child care centre and the criteria for her new child care centre is that they don't use Xplor. Review Source VR Verified Reviewer Learning Partner Defense & Space Used the software for: 6-12 months ### "Ok - but could be better " December 11, 2018 3.0 Pros I like the ability to sign my child in and out via the phone app to avoid the queues at the access points. Cons That the sign authorisation is only available in the app for primary caregivers and not others that may be authorised to drop/off and pick up. I don't think there is a need for a hidden menu, due to the limited options in the menu and that not a great deal is displayed on the "home screen" it would make more sense to have the menu icons on the home screen (less clicks for users to get to where they want) Review Source VR Verified Reviewer Managing Director Education Management Used the software for: 6-12 months ### "automation for the industry" September 20, 2018 4.0 Pros efficient, cloud based, easy to use, informative Cons need more maturity. hope be able to talk to othe. Review Source VR Verified Reviewer Managing Director Used the software for: Less than 6 months ### "A massive Time Saver" December 19, 2017 5.0 I get time back to focus on the kids rather than the paperwork. Pros \- Frees me up from the boring admin so I can spend time with the kids and teach them - Very supportive and responsive customer service team Cons \- So many functions and features can be overwhelming at first - As its evolving, you need to be flexible and learn with the changes Review Source RM Rebecca M. Barista Consumer Goods Used the software for: 6-12 months ### "Xplor " December 17, 2018 5.0 Pros I like that the program is easy to use on mobile devices. It shows everything that happens and who is signing my child in and out Cons Othing. It is great all round from my experience Review Source RA Reem A. Director Individual & Family Services Used the software for: Less than 6 months ### "Expensive software/poor offboarding support" July 28, 2022 5.0 Overall, the software itself is great however the price is expensive and the customer support is not the best. Pros The software itself is great and easy to use. It is easy to understand and get used to the different features. The layout of the software is also very clear and simple making it easy to adapt to. Some of the features are also customisable which is good. Cons Too expensive. You have to pay for the Office feature, then pay again for to add on the Playground feature (which is the parents portal). When using both, it is so expensive per month. Also, they provide excellent support when you are joining the software (onboarding), but when I was offboarding and leaving the support was very very poor. Many times I was told someone would call me back but they didn’t. I emailed and would receive no replies. Very opposite to the support you get when you are joining Xplor. Review Source kG kym G. service leader Education Management Used the software for: 2+ years ### "Customer Support Seriously Lacking" July 7, 2019 4.0 Ultimately positive, though the support function needs a LOT of work. Bring back the instant chat function, I am happy to wait online for a support person rather than emailing and waiting weeks for a response, or phoning and being on hold for an age. Pros That the admin functions and programming functions are within the one program Cons The constant glitches, especially on playground Review Source TS Tony S. Employer Education Management Used the software for: 2+ years ### "Xplor review" February 25, 2024 5.0 Pros It has organised my work a very big time. Cons It takes time to do software updates tailored to the needs of our business Review Source DK Daniel K. Multi Unit Manager Retail Used the software for: 2+ years ### "For When Time Is of The Essence" July 5, 2019 4.0 Time and motion wastage efficiencies, not only is my time more fluid but mental fatigue is mitigated knowing a powerful yet simple app is on my phone in my pocket helping me each day. Pros I love the automated notification as I arrived in the car park each day for pick up and drop off. Some days when I am in a rush, well most days, forgetting to sign the little fella in is a battle, thanks to Xplor I am reminded as I pull up, brilliant! Cons It does have some loading time delays for certain functions, however as noted above I am in a rush all the time so somewhat impatient! Review Source JT Jillian T. Housewife Writing and Editing Used the software for: 1-2 years ### "Xplor" July 24, 2019 2.0 Confusing Pros Ability to access and manage my child’s childcare booking Cons I don’t know who does not make updates the centre or this feature. I haven’t seen any activities done by my child in their observations never display anything!! And the links are so confusing! I can’t sign up for a new account! It’s exhausting. I do not need a demo because I already know how to use it but a direct link for just simply signing up an account and creating a direct debit for a new service would have been very helpful Switched from [Kindyhub](https://www.capterra.com/p/136528/Kindyhub/) The centre’s decision Review Source Response from Xplor July 31, 2019 Hi Jillian. Sorry to hear about your challenges. It sounds like your childcare centre needs to update the app. Only your centre can invite you to sign up for an account so please reach out to them. We're happy to help & we have online chat and a full support centre here- https://support.ourxplor.com/ Regards, Xplor Crew BT Barbara T. Service Leader Education Management Used the software for: 2+ years ### "Jack of all trades. " March 24, 2019 4.0 My overall is that it is a one stop shop that covers most things. Pros It pretty much covers everything I like that parent can digitally sign children out on the same place we can record observations and sunscreen etc etc the list is long Cons Some reports don’t show me totals, or aren’t laid out as well as they could be. Review Source RT Rebecca T. Service Leader Education Management Used the software for: 1-2 years ### "Ease of access" March 21, 2019 5.0 Families are more connected with their children and the service offering insights into their child's day and activities. Pros I love the ease of access to the software and support given. My families love the ability to sign in and out from their devices as well as the notifications on programming, health etc. Staff are enjoying posting to timelines and the ease with which this is achieved. Cons I have not had any issues with the software. Review Source EB Elizabeth B. Nominated Supervisor Education Management Used the software for: 2+ years ### "Here we go Paperless all for our environment" July 10, 2019 5.0 We have had a positive experience whilst using Xplor. Customer service is of high standard. If there is ever a problem the technical team is straight on to it to fix the malfunction. Pros I like how it is all based in one system easy to read and easy to follow. Cons I don't like when we cannot assess all functions system error. Review Source RT Rebecca T. Educator Education Management Used the software for: 6-12 months ### "Xplor" July 10, 2019 5.0 Pros I really enjoy how easy xplor is to understand and use. When I first starting using it, I was worried about using technology in childcare, as I'm used to everything being on paper. This was an easy transition from paper to technology, and now I can't imagine not using it! Cons I find that when I need to quickly submit information, I need to go back through all the lists to the beginning to go to different areas. It would be good to have tabs on the screen to quickly flick through different areas of the app. Review Source HO Hannah O. Oshc coordinator Education Management Used the software for: 1-2 years ### "Good to use" March 5, 2020 4.0 Easy of use, sign in and sign outs are stream lined and made alot easier and faster. Clients can use the app to do it all themselves Pros Easy to use, online support staff are readily available and are very helpful. Online portal is clear and easy to use Cons Can sit on hold when trying to get phone support for 30 plus minutes. Occasionally have issues withthe app Review Source AK Anika K. Doctor Medical Practice Used the software for: 2+ years ### "Not user friendly" July 11, 2019 1.0 Terrible Pros Nothing. Very few features to like. Needs to be more Intuitive Cons Clunky, slow, unintuitive. Very slow to load, this is the biggest problem Review Source CE Carmen E. Service Leader Used the software for: 1-2 years ### "Positive experience with good technical support. User friendly and well received by families." March 15, 2018 4.0 Pros User friendly, one program for everything, fantastic customer support, live CCMS, easy ISS submissions, saves time. Cons Programming side needs work- families should be able to see all programming on the app and not have to log on to PC to see everything. Would like to be able to add more photos and longer videos. When families forget to sign their child in and they need to approve that a staff signs the child in I think the administrator should be notified. Review Source LM Leah M. Teacher Primary/Secondary Education Used the software for: 1-2 years ### "Reducing daycare dramas" December 17, 2018 5.0 As a busy parent the ability to check in and out on my phone is amazing. I wouldn’t go to a daycare that doesn’t have this option. Pros It’s a dream to be able to book and review my daycare bookings from an app on my phone. I can also check my account balance and upcoming payments which is great. Cons Having three children in daycare it gets tiresome having to go out and back in again to make or review bookings. A drop down box to move between children would be great. Review Source KN Kayla N. Early childhood teacher Education Management Used the software for: 1-2 years ### "Xplor is Great!" December 14, 2018 4.0 The sustainability aspects of having an electronic system has been great. It has reduced the amount of paper our service uses. Pros I like that I can see what the children are participating in even when I am out of the centre. I am notified instantly if there are any issues. Cons I find the output of observations not very “pretty”. It would be better if the layout and design of observations could be customisable to suit the type of observation being written. Review Source YB YoungMi B. Operating Theater Technician Health, Wellness and Fitness Used the software for: 1-2 years ### "General" July 24, 2019 5.0 Great Pros Easy to use, and everything can be found there. Cons At the beginning it was tricky to use. Still is have not figures out how to get the pictures from this app. But overall it is ok. Review Source Similar Products Featured ## Related categories [Daycare](https://www.capterra.com/child-care-software/)[School Management](https://www.capterra.com/school-administration-software/)