# Page 2 | Xplor Education Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Xplor Education the right Daycare solution for you? Explore 200 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/165817/Xplor/reviews --- Xplor Education 4.1 (200) [View alternatives](https://www.capterra.com/p/165817/Xplor/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Xplor Education ## Showing most helpful reviews Showing 26-50 of 200 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KG Kym G. Service Leader Education Management Used the software for: 2+ years ### "Xplor" April 4, 2019 5.0 I love the idea of the software and the continuous updates, what I don't like is the technical support team is obviously too small for the number of organisations they support. The wait time on resolution is unacceptable as is the wait time for customer support phone number. There used to be an instant chat feature that was timely and effective. Pros That the admin functions are within the same software as programming Cons Customer Service/Technical Assistance, there is obviously too many services on board and not enough support team staff to cope Review Source AM Andreza M. Coordenação Pedagógica Education Management Used the software for: 6-12 months ### "Xplor education is practical and very easy to use." July 19, 2024 5.0 Xplor education is practical and very easy to use. With the use of this app, managing school operations has become much easier. Families like to use it because it's so easy and intuitive. I recommend using it. Pros With the use of this app, managing school operations has become much easier. Families like to use it because it's so easy and intuitive. What I like the most is the possibility of generating reports and payment that can be made electronically. Cons The price is a bit high. But it's still worth it. Review Source hJ haley J. DIRECTOR Education Management Used the software for: 1-2 years ### "Xplor review- Little Darlings II child care " July 12, 2022 4.0 fantastic product- has streamlined my admin work since making the switch. Pros so many things i love about this product. -our onboarding specialist, \[SENSITIVE CONTENT\], was incredible and went above and beyond -the support agents are always so professional, so kind and friendly. I sometimes ask a lot of a questions and they always have answers and never make me feel silly for asking. -it is very user friendly Cons i sometimes struggle (and so do the parents) with reading the statements as fore mentioned. We charge two weeks in advance which makes it harder. Alternatives considered [OWNA](https://www.capterra.com/p/209399/OWNA/)[QikKids](https://www.capterra.com/p/126837/QikKids/) Reason for choosing Xplor Education because it seemed more streamlined and everyone from Xplor was so helpful, kind and knowledgeable Switched from [QikKids](https://www.capterra.com/p/126837/QikKids/) We had heard from another centre that Xplor was fantastic. we organised a zoom meeting to learn more about it and we were sold Review Source Response from Xplor August 1, 2022 Hi Haley, Thank you for your review of our Office product! We are so happy that you have had such a positive experience since migrating from our QikKids software! IK Irina K. Software engineer Information Technology and Services Used the software for: 2+ years ### "Great tool for parents with kids at daycare " February 27, 2023 5.0 Pros I like how easy it is to use that platform. Since the day one when we started using it to now it’s been a few years and I would say that at the moment we use most of the features there. But I like how easy it is to get all the important information about your child’s day. Cons As the app is cloud based and you require an internet connection for it, sometimes it gets a while for the app to load when the network signal is not strong. Review Source BS Bronwyn S. Director of Mobile Children's Service Education Management Used the software for: 2+ years ### "using Xplor software" February 24, 2021 4.0 Xplor has simplified my accounting process. The Xplor staff are wonderful and could not be more helpful. Parents do not have the same experience though and have described having to wait for 45minutes to have their calls answered. Pros The Xplor accounting system works extremely well for Tharawonga. If the Master Roll is right then accounts are correct and charges are made to parents and it is very easy. Cons Parents find it hard to connect and book and sign Compliant Written Agreements. I have had parents that have been with us for two years that still haven't connected with the childcare subsidy. Sometimes, when I am inputting emergency contact details for a child, the addresses and contact details will auto-fill. This has caused confusion as the details entered may be wrong. I have also input addresses on parent profiles that disappear. Reason for choosing Xplor Education Ease of accounting as we were having constant problems with QikKids Switched from [QikKids](https://www.capterra.com/p/126837/QikKids/) QikKids statement amounts did not equal the amounts that were taken from parent's accounts. This caused our service a lot of problems with clients. Review Source AC Andrew C. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Don’t Buy!" February 2, 2023 1.0 This software is a joke. I swear every day I use this junk there is an issue. It seems I’m the only one using this software because I’m always told that none of these issues never come up. Scheduling zoom is horrible. You can schedule into the future. If it does it counts all the appointments for one day. The nutrition part is terrible. The workout builder sucks (takes way too much time to create) and the demo videos are done by amateurs. I can go on and on but most recently it didn’t spit out invoices or process payments for the month of February. It’s like everything stopped at the end of January. This is unacceptable because now I have bills that aren’t getting paid. The reporting is vague and lacks many features, and…just don’t buy this. Cons I didn’t like anything about this software. Review Source LH Lisa H. Centre Manager Education Management Used the software for: 2+ years ### "Xplor versus ??????" July 13, 2019 4.0 Ease of inking information Not having have cupboards and files of papers Pros Xplor is easy to use Accounts and observation and planning are all under one program Can use multi media devices to use. Bit restricted to just the computer Can provide a snap shit and come back later and expand Parents have instant snap shots if there child day. Throughout the day Cons For me it’s the distance. I’m in Western Australia and Its difficult to have a face to face chat and training Everything is done on line Switched from [QikKids](https://www.capterra.com/p/126837/QikKids/) Being able to link everything under one software Accounts much easier to process Review Source Response from Xplor July 16, 2019 Hi Lisa. Thank you for your review! We have extended our support & training hours now from 7am - 7pm AEST to cater for WA as well. You can access our support portal on support.myxplor.com. We're here to help! Vipul R. Principal Technical Support Consultant Information Technology and Services Used the software for: 1-2 years ### "XPlor has changed the way I manage my kids daycare account" July 10, 2019 4.0 Pros Easy to manage There is menu options to apply holiday discount, check on health, report any issued and above all keep an eye on how my kid is doing at the center. We get regular feedback and communications via XPlor. An additonal benefit is to check-in and check-out my kid right from the convenience of mobile. Cons The interface can be improved and made more interactive but that is not a burning issue as such. It is more of an add-on Switched from [Kindyhub](https://www.capterra.com/p/136528/Kindyhub/) My daughter's daycare switched vendors Review Source JG Jarrod G. Owner/Director Education Management Used the software for: 6-12 months ### "Incapable software " March 4, 2021 2.0 Complete let down. -Support responses slow if at all often left voice messages and emails and didn’t receive a response and when responses came often insufficient. -Waitlist and enrolment process and management creates more work and not intuitive. - CAN NOT correctly estimate families child care subsidy’s for more than 2 weeks and they admit to this being an issue and one that they don’t see as a priority to address. So there system makes up its own subsidy estimate for families causing families statements to be incorrect. Pros Due to the software being Cloud based and offering a waitlist feature (that is terrible) Cons The softwares inability to correctly estimate families child care subsidy for more than 2 weeks in advance. Alternatives considered [Kidsoft](https://www.capterra.com/p/152282/Kidsoft/) Reason for choosing Xplor Education Because of the recommendations from Qikkids team. Switched from [QikKids](https://www.capterra.com/p/126837/QikKids/) Because people at Qikkids and Explor advised us to and told us Qikkids is being faded out in the next 12 months Review Source LM Leah M. Centre Manager Education Management Used the software for: 1-2 years ### "Xplor" July 5, 2019 4.0 Pros I like the ability to keep in contact with parents via playground and being able to show them what they are doing throughout the day. It is live so parents get to see it now and not have to see at the end of the day everything that their child has done. Parents like being able to see if their child is having a late sleep so know if to come early to pick them up or not. Admin: I like the ease of use and being able to add in information, set up enrolment etc. A lot of great features on xplor Cons Issues with transition to playground has made it harder to keep parents excited about a service they pay for. Parents have lost notifications as well as not being able to consitently see what is happening with their children's day (not being able to see all photos etc) Admin side: Not being able to easily change children to different rooms has made one admin task harder by having to delete all future bookings and then put new ones in. This should be easier. Review Source LL Lisa L. Educational Leader Used the software for: 6-12 months ### "Xplor has brought us a whole new world of interaction between Educators and Families! " March 12, 2018 4.0 Pros We love that families are able to see and respond to posts, giving Educators immediate feedback and acknowledgement of their time and efforts. We are also loving that Families can make their own posts to children's timelines; this enables us to better connect with families and develop more meaningful relationships. The sign in and out feature is also great; we know exactly how many children are in each room at any given time, and can manage our rosters and staffing more effectively. We also love that the app functions give families real-time feedback about what their child is doing throughout the day. This enables them to keep track of how their child is progressing, monitor sleep and meal times, and other useful functions such as nappy changing and toileting. Cons The app can be a little buggy to use, sometimes dropping out if internet is not great. This can make it a little more time consuming as you need to close and re-open the app, which is frustrating if you are trying to quickly make notes. Also, as much as an advantage the real-time recording is, sometimes mistakes can be made, and there is not the ability to edit some posts (such as sleep) which can make timelines look a little messy. It would be great if admin users were able to make small changes to some posts. Review Source Ashleigh E. Full Time Mum and Carer Individual & Family Services Used the software for: 6-12 months ### "Enjoyable and Easy" December 11, 2018 5.0 As a user of this, i find it simple and easy to use. Im able to sign in before i reach the door, i can check my details and update and add bookings simply and easily. Was hesitant at first thinking it was going to be complicated but its turned out to be really easy and simple to use and im so glad for that because these days, time is essential and it makes it a quick and simple task to do. Pros As a user of this, i find it simple and easy to use. Im able to sign in before i reach the door, i can check my details and update and add bookings in a user friendly, simplified app. Cons A few teething glitches to begin with, was unable to understand the statements section until i asked someone else to explain the different sections and how to read them easier. Review Source JA Joan A. Business Analyst Financial Services Used the software for: 6-12 months ### "Easy Kindy Management with Xplor" December 10, 2018 5.0 As a busy parent, overall I think that the app has given me more efficiency in what I need to manage with kindy. I'd still use it despite of the things I don't like about the app. Pros Xplor allows me to manage my child's kindy attendance through my phone. It's easy to see his booked days and log absences/holidays especially if you have full day without time to make a phone call. I like that it also provides me with a detailed trail of payments required and made. With the CCR change still confusing me, that list gives me confidence that I am getting the correct benefit. It has also allowed for faster sign in/out at kindy. Cons This is minor, but I don't like that an absence is treated like a booking, so there are 2 "bookings" instead of replacing the booking with an absence. My real pet peeve is that it always asks me to turn on my bluetooth when I log in. It's an unnecessary step, especially since the feature to sign in/out through mobile is not used for our kindy. I think regardless if it's used in kindy or not, it's up to the parent to turn it on if they want to (maybe have a shortcut to do it), but don't get parents to relogin just because bluetooth is off at the first instance. The transaction trail can also be designed better so it's easier to understand. Review Source LS Lisa S. Administrator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great App" July 17, 2019 5.0 Overall it's a great app and highly recommend as a parent. Pros Everything I need is in one app, I can see my payments, book additional days and view the timeline of the days events/reflections in one place. I love that it's compatible with facial ID for easy access, and that we can use it to sign in/out of the centre. I can log on anytime during the day and see if my child was signed in, or has eaten their lunch that day, the updates are in real time. Cons You do need to go onto the desktop version to view your full payment statement as it doesn't seamlessly transition, and I find when swapping between my two children I need to navigate backwards a step or two to do so (it would be handy if that wasn't the case when viewing the daily observations/photos), and I can't seem to download the photos for my own storage which means I'll lose them when they finish childcare. Review Source EH Evelynn H. Centre Manager Education Management Used the software for: 6-12 months ### "I dont like the new master role" April 3, 2019 4.0 it tends to be a bit glitchy, often silly problems like at the moment my direct debits are not self populating the account number. it can take 24 hours between adjusting a booking in the master role and the statement or parent payment amount being correct. However the program is easy to use and the screens are nice and clear I was shocked to find that you have rolled out the new Master role but we cant edit a booking yet, not sure why you would roll something out that wasnt ready... Pros The program is very simplistic, it is easy to use most of the time The screen views are clear and easy to read Cons The new master role - when i want to look at 1 room, i need all the other children to disappear, i dont want to have to scroll through looking for bookings past children in other roles. I have been waiting for 3 weeks for feedback about an issue, i dont know whether it is fixed yet, my families Direct Debit is not processing properly. I have phoned and dont want to keep phoning - sitting on hold is restricting. I just need it fixed Review Source CW Caroline W. Financial Accountant Used the software for: 1-2 years ### "Great front end - but the back end financials are very poor" December 20, 2017 2.0 Pros It's web based. I appreciate that customer service agent has tried his best given the constraints he has. Highly recommend his efforts. Cons The cost is too high for the product that you get. The reports often don't reconcile, nor are they adequate for our needs. Fixes are made to reports and something else goes wrong - testing of reports before they go live is very poor. A report will work and then changes are made randomly that you aren't advised about and then the report doesn't work. It seems that the developers have had no experience with developing financial systems - as double entry accounting is not understood - reports need to cross match. We have had in many cases needed to hold Xplor's hand to get any of the reports we need. We have had the software for 18 months and still have many of our reporting requests outstanding. This product.sales team is high on promises but low on delivery. I would prefer less sales fluffy saccharine promotional videos with American accents and more meat to the product - and for the team to deliver on it's promises. It is not a mature product and is at very early stages from a reporting perspective. Review Source Response from Xplor December 5, 2018 Hi Caroline. We're really sorry to hear this. We've updated our financial reporting module since your review & hope that this has resolved your issues. If you continue to have issues, please reach out to us on support@myxplor.com. MS Melissa S. Administration Manager Used the software for: 1-2 years ### "Fantastic product, a little more tweaking and it could be amazing. " March 12, 2018 4.0 At the present we get the sign in and out, the payment of bills and the staff rosters. Pros Everything is in one place. Child bookings, Staff rosters, sign in/outs, fees accounts the ability to use paypal. Cons The manipulation of reports that we require, to be able to build your own reports would be great. The information gathered for the enrolment form and waitlist form has information that we don't need and it is missing information that we do need. Would be great if these were customised as promised when we signed on and parents were able to complete these online so there wasn't additional data entry each year. Would be great if there was a version that was dedicated to Preschools and the different needs they have against Long Day Care facilities. Review Source JC Jenny C. Service Leader Used the software for: 1-2 years ### "Many, many ongoing problems with functionality, security of data, and long timelines for fixes." March 12, 2018 1.0 Some parents like it. I feel it takes time away from interacting with children and does not meet the quality standards we need for easy access to a child's individual programming and planning documentation. As a result, we no longer even try to make it work in that area, but have gone to copying and pasting things from timelines to Word documents that we can track easily. Perhaps the new upgrade will sort the probelm out, but how long is that going to take? Pros Makes learning visible to families, and allows instant feedback. Puts minds at ease if a child is sad at drop off time. Cons Lots of faults, not parent friendly, response time to have bugs fixed is very long (over 8 months for some faults last year) and it is extremely expensive compared to other CCMS systems.. Review Source Response from Xplor December 5, 2018 Hi Jenny. We're really sorry to hear this. We've added a lot more members to our support crew since the CCS transition and have reduced response time considerably. If you continue to have issues, please reach out to us on support@myxplor.com. RW Rika W. Director Education Management Used the software for: 1-2 years ### "Brilliant customer support" July 7, 2019 5.0 My overall experience has really been a good one. The software is easy to understand and manage. We had a stressful time going through Assessment and Rating and the Xplor team really supported us to get through this stressful time and even went out of there way to call us, follow up with us and even sent us flowers. That is a personal touch that no other software provider would be able to provide. I am happy that we are with Xplor. Pros They take improvement suggestions on board and make it happen. Amazing customer support and commitment from the team. Cons It still feels a bit clunky. Every time when there is an update or something new, there are too many issues that arise and I have to deal with frustrated parents and educators. Review Source Karen Y. provider Education Management Used the software for: Less than 6 months ### "The intention of using IT meeting automation needs is fantastic. Still have teething problems." March 12, 2018 3.0 lots of understanding about the overview of a childcare business operational. Information provides a base for better management transparency of datas from various channels Pros 1\. The customer support is prompt, responsive and supportive. 2. Transparency of data information for management needs is quite satisfactory. 3. The user interface is simple, clean and straightforward. Cons 1\. report formats are rigid, should allow users to pick up the valid parameters to extract their own reports 2. data discrepancies can not be identified by the software 3. needs to have warning reports before the claim each day/week, including 1. list of the child CCB not available; 2. sign in/out information are not complete; 3. Claim statistics compare to previous weeks... Review Source MR Melanie R. COO Used the software for: Less than 6 months ### "Overall, unfortunately my team has had to face a lot of teething issues with Xplor. " March 20, 2018 3.0 Pros The software provides an easy interface for parent signing in and out. This has been the best part of the software so far and has saved a lot of administration for our Centre Managers. It should, once fully functional a payroll facility that reduces administration and saves costs for the business as well. Cons \- We have unfortunately been hung up on by Xplor's support service representative, - On our first day transitioning to Xplor there was an outage on the system - Payroll has been extremely complex as for a few weeks the feed from Xplor (preview timesheet) was not matching up with the actual timesheets resulting in Xero feed being incorrect and subsequently our staff being paid incorrectly. We now have to put in an hour or two extra of administrative work to double check this feed every week as our trust in the system is now - Rostering takes a very long time, especially when you have a centre where most educators are on a set shift. The break does not "copy" over only the start and finish time. We should have the functionality to copy a whole weeks roster as well as to just tick "repeat for mon, tue, wed, thurs, fri" when the roster is the same for an educator for the whole week. Rostering used to take maximum 10-20 minutes but is now taking double to triple time. Review Source CC Cortney C. Admin/Assistant Director Education Management Used the software for: 2+ years ### "Glitches " July 10, 2019 4.0 Overall we are happy with the service. Pros I love the service. Whenever we have any issues, representative along with some other customer service rep's are always fantastic. Cons We have had a lot of glitches recently, as there is apparently a new app rolling out for the parents. We just get frustrated as we reply on this system, so when things don't work its frustrating. Review Source VR Verified Reviewer Retail manager Retail Used the software for: 1-2 years ### "Communication and satisfaction " March 21, 2019 3.0 It is a great app and has huge potential but my sons daycare centre struggles constantly with issues and it seems they have a lack of training/understanding on how to use it. Or there is a possibility that it isn’t set up correctly. Pros I enjoy the photo updates of my child that I get daily. It helps my head and heart to be at ease. I also like the communication that comes through. Cons That I can’t communicate back through it even though it has the function to and the sign in/out function from the mobile is constantly down. Review Source MB Melissa B. Early Childhood Educator Education Management Used the software for: 1-2 years ### "Review of Xplor app" March 22, 2019 4.0 Pros Ease of use. I like that it is not Apple specific and that I can use it on an Android device. Cons I wish we could add patents work phone numbers in the contact list not just their mobile numbers. Some parents are unable to have their phones with them while working. If we need to contact a parent because their child is unwell or they have had an accident the only number we can quickly access is their mobile number. Review Source KD Kelly D. Lead educator Education Management Used the software for: 6-12 months ### "Point of view from parent and staff " March 31, 2019 4.0 Pros Not sure if you want this from a staff point of view or parent as I am both. From a parent point of view its good and easy to use. From the staff point of view it has its good points Cons From a parent pount if view I know my mother in law is not confident to use it when she picks up or drops off my children for me. From a staff point of view I dont like how you can print out single room contact lists or birthday charts (although birthdays on the rolls are good). I also dont like how you have to stuff around to print out roles. It should be a one click and print. Review Source Similar Products Featured