# Page 3 | Xplor Education Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Xplor Education the right Daycare solution for you? Explore 200 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/165817/Xplor/reviews --- Xplor Education 4.1 (200) [View alternatives](https://www.capterra.com/p/165817/Xplor/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Xplor Education ## Showing most helpful reviews Showing 51-75 of 200 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JR Jaycine R. Airtime Manager Broadcast Media Used the software for: 6-12 months ### "Love the App" July 24, 2019 4.0 Haven't had any problems, pretty easy to use. Just the account area could be improved and would love email Pros Easy to use, pretty self explanatory and love you can book extra days on the app. Cons I think the accounts area could be improved and would love daily emails with photos and their day to day updates. Switched from [Kindyhub](https://www.capterra.com/p/136528/Kindyhub/) The daycare made the switch, Xplor is more practical with bookings and payments Review Source KC Kyrra C. Educational Leader Education Management Used the software for: 2+ years ### "Xplor Review" July 26, 2019 5.0 our director usually deals with most any problems that arise with the software Pros I like that it is fairly easy to use and understand, it has pretty simple set up that I think is appealing to the user Cons I don't really think I have anything I don't like Review Source Natalia I. Customer Support Specialist Insurance Used the software for: 6-12 months ### "User review" December 11, 2018 5.0 It has been good from a user perspective Pros Ease of getting information about my child fees Cons How hard it is to sign in and out. Need to simplify this to just a click Review Source BW Bronwyn W. Service Leader Education Management Used the software for: 2+ years ### "feedback" April 1, 2019 4.0 satisfactory Pros interactive with families. One platform for the adminstrator Cons the change in one platform to another just as staff become confident move to playground with many errors and features that staff miss from Xplor care Review Source RC Renae C. Educators Education Management Used the software for: 1-2 years ### "Love this app" July 5, 2019 4.0 Xplor has been an amazing app to use in the work place. It is easy to use and the parents LOVe the updates during the day Pros Ease of use & updates to parents. The ability to add in multiple toileting/nappies at once, being able to post photos and updates. Cons I didn’t like that the app would at times shut down without warning. This would result in lost observations and posts as they wouldn’t save. Review Source Shannon C. State planning manager Retail Used the software for: 1-2 years ### "Xplor...ing it still..." July 11, 2019 3.0 No impressed by the new system. Pros Easy to log my children into school daily in a Xplor care app. Cons Frustrated that it’s no longer one email received with all information provided on what kids did, what they ate and some photos. There are no daily notifications that can be issued and I have to log into two different Xplor systems. I’m really not impressed or happy! Review Source KL Karina L. Business Support Officer Government Administration Used the software for: 1-2 years ### "Easy to use but bit clunky" December 13, 2018 4.0 Pros It's easy to use and great for being able to control when you need care, payment info, childs info, and for signing in and out. Cons i find navigating a bit clunky, and it's frustrating only one parent can have full access to it. I think both parents should be able to have full access to check statements and amend payment details etc. And it's hard to scroll back and forth as that little bar on the top keeps flickering, and if you miss it you have to move your finger around the screen to get it back otherwise you have to go back to main menu again. Review Source EA Ehood A. Supervisor assistant Education Management Used the software for: 6-12 months ### "Excellent software " July 5, 2019 4.0 Excellent especially experience when it come to having a problem we just contact xplor via live chat. They don’t take that long to respond and they help with most if not all enquires. Pros Easy to use Had lots of options/features Emergency list New feature: add extra children How much subsidy children have How many days until children birthdays Life chat Lots more Cons Having to delete entire children booking if child is not put in the right room. Review Source RD Rebecca D. Director Used the software for: 1-2 years ### "Loved the transition and endless possibilities to share photos and videoes with the families" March 13, 2018 5.0 Pros Quick and easy to post high quality photos and videos and ability to share so much with families about their children and their interests, experiences and being in the moment. Families can comment on our observations allowing them real time event notifications on their child whilst in care Cons timeing out issues and posts not saved the draft and loosing all the information, the ISS case claims are set to individual children rather than the room.. ISS claims are hours per room not per child. this makes it difficult to claim each week .. Review Source EJ Erin J. Teacher Education Management Used the software for: 6-12 months ### "Xplor Review" February 13, 2020 5.0 Xplor has allowed our center to better communicate with parents via the app as well as control our finances. It has a been a great experience. Pros I like that this child care software has everything we need to help parents feel more secure with leaving their child at our center every day. All of our contacts/updates are in this system as well as forms such as evacuation forms, medical forms, etc. Cons You have to be careful with privacy issues since a lot of personal information will be found within this software. Review Source MW Margo W. not applicable Music Used the software for: 6-12 months ### "Xplor review" July 10, 2019 3.0 I find it clunky and difficult to navigate in comparison to Kindyhub. Some functions are ok, but the general summary of the day and photos is not working, at all. Pros I like the timeline where staff can enter in details of my childs day, eating / sleeping etc. It seems to function well. When using previously, I feel the check-in feature is very handy. Will be good to have that up & running again. Cons The staff at Greenwood can't seem to add multiple photos with us being able to see them all. I know there was a monthly update on my child that has now disappeared from view and I don't know how to find it. In general, it seems there is less ease of use to Kindyhub, which would send you a notification when anything relating to your child was added. There should definitely be a function to receive notifications. How else do we know something has been added. Review Source MM Monika M. An assistant educator Education Management Used the software for: 6-12 months ### "Good" July 5, 2019 3.0 We are using xplore to update parents about their children routine. Pros Not really time consuming. Very quick to update about sleeping time and nappies change for children. Cons I think need some changes about posting meal time for children like how many serve they had eat or how many ml formula they drink. Review Source Response from Xplor July 14, 2019 We're sorry to hear you're having some challenges. We offer free training, daily webinars and unlimited support via support.myxplor.com. We're here to help you get the most out of our platform! JH James H. Early Childhood Teacher and Educational Leader Education Management Used the software for: Less than 6 months ### "Too many bugs and inconsistencies" July 5, 2019 2.0 Potentially exciting but at the moment Xplor needs to fix their system and get the parent app finished. Not a great overall experience but excited to see what the next 3-4 months will bring Pros It speeds up use of charts Video uploads have been good when they work Planning is very exciting Cons Very glitchy and often functions not working and changing too often, system goes down without warning, poor ability for communication with families, awful customer support and long wait times to receive poor help. Too much to do for Xplor Hero's with a lack of support for them Review Source Response from Xplor July 10, 2019 Hi James. Sorry to hear that you're having trouble reaching us on support. We have instant support chat functionality available via support.myxplor.com. We have also increased our phone support team with an average 5 minute wait time and can be reached on 03 8652 1963 (7am - 7pm, Melbourne time). We're here to help! -Xplor Support AS Abi S. Enrolment Consultant Consumer Services Used the software for: 1-2 years ### "Great Software " July 10, 2019 5.0 Pros The look and ease of use. The ability to speak to the support desk Cons Not being able to update bookings within the child's profile. It is time consuming to go to the Master Roll to delete bookings in the child's particular room and then rebook them in the next room Review Source MF Maria F. Mother Education Management Used the software for: 6-12 months ### "Xplor user as a parent to a child in Kindy" December 17, 2018 5.0 I am an end user of the software, so it is not fair for me to comment on the cost of its implementation etc. However, from what I gather, once it is set up, it is easily run and managed. Thank you. Maria Pros It is easy to use and faster than hand writing every day. Cons The fact that you have to use your phone number to log in before you can enter your pin. Why not allow a short code word made up by the user as well as the pin. That way when your in a hurry your not stuck entering 10 numbers for mobile and 4 for pin. Either that or create a phone or keyboard like display of numbers to make it faster to enter than the clumsy all across the top version. Review Source MV Melinda V. Administration Manager Education Management Used the software for: Less than 6 months ### "Fantastic for a Pre-school (non Long Day Care/Approved Care)" July 5, 2019 5.0 Fantastic staff, assistance, help and easy to use! Pros I love that it can be tailored to suit our non-profit, Community Pre-school - we are not long day care, nor family care and do not have an CCB receipting or need to report to the Govt so we needed a "different" type of software for our needs. Cons I think it would have been good to have onboarding/webinars with someone who is more knowledgeable on a Pre-school's needs, rather than an overall approved care needs. Alternatives considered [QI Macros SPC Software Excel](https://www.capterra.com/p/106996/QI-Macros-SPC-Software-Excel/) Reason for choosing Xplor Education Price was fantastic - month by month / easy of use / tailored to a Pre-school program Review Source JK John K. Director Used the software for: 2+ years ### "Really good. Incredible product." January 18, 2018 5.0 Pros Continually improving and features are constantly being released. Love that the team listens to feedback and is willing to support services. Cons Would love to see programming and planning and hourly bookings functionality released. This would save lots of time for my educators. Review Source TB Tess B. Podiatrist Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Parent Communication" July 5, 2019 5.0 Real time updates. Pros Real time updates from my child's childcare centre. Cons Would like my childcare centre to use more functionality that Xplor has to offer. I think they could implement more functionality to book extra days for my 3 children. Review Source VR Verified Reviewer Project Manager Information Technology and Services Used the software for: 1-2 years ### "Easy to use software to track childcare costs & communication" March 21, 2019 4.0 I am able to keep track of everything - Childcare! and its great to use. I havnt needed to speak with support and this is a good sign as nothing has gone wrong. Pros Its easy to use interface, very straight forward. Cons Id like to be able to create a more custom statement Review Source MP MERRIDIE P. SECRETARY Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to use childcare software" July 10, 2019 5.0 Pros The ability to log in on my phone with a pin code and able to see all my childs movements. If i have bluetooth on and am within the building i can sign in and out via the app too. Cons It can be tricky to navigate on desktop login. Review Source MS Michelle S. Billing and Contracts Officer Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Xplor review" July 11, 2019 4.0 Overall I'm happy with explore, it's easy to useand informative. Pros I like that you can check in during tge day to see how yiur child us going (foid, nappy changes etc.) Cons I don't like that I can't view photoes like I could previously. Review Source VR Verified Reviewer Mother Education Management Used the software for: 6-12 months ### "Xplor for childcare" April 2, 2019 4.0 It gets the job done Pros Everything is there so for example booking days, account balance. Fingerprint sign in is nice Cons Not all buttons are intuitive. So for example adding a family member having to click through some envelop. Even then it’s not obvious. Also sign in with app still doesn’t work which is frustrating so we still have to sign in and out at childcare center Review Source AB Alysse B. Centre Manager Education Management Used the software for: 6-12 months ### "Xplor Playground" July 10, 2019 3.0 Pros I like the love updates parents receive in regards to health requirements. Cons Functionality > it is not user friendly Too many platforms Limited communication between staff and parents Review Source Response from Xplor July 14, 2019 We're sorry to hear you're having some difficulty with the app. We offer free training, daily webinars and unlimited support via support.myxplor.com. We'd love to help you get the most out of our platform! SK Sarah K. Team Leader, Qualified Educator Education Management Used the software for: 1-2 years ### "Xplor MercyCare" December 11, 2018 4.0 enjoyable, easy to use, benefit to both educators and families. Pros Ease of use, ability to update parents at the tip of my fingers, access to information like DOB, parent contacts and allergies. Cons When adding an outcome to an observation we can only add one at a time on the ipods, meaning it takes time by having to continually go in to ACTIVITY, LEARNING OUTCOME, EYLF, OUTCOME NUMBER and OUTCOME POINT. Review Source HK Hareesh K. Owner E-Learning Used the software for: Less than 6 months ### "Still deducting payments after cancelling" March 11, 2024 1.0 Poor and would not recommend to anybody. Highly recommend using OWNA Pros I wasn't the biggest fan of Xplor and would much prefer OWNA Cons I cancelled my subscription no \[sensitive content hidden\] and they are still deducting payments as of \[sensitive content hidden\]. Do not recommend using them as once you set up your direct debit, it seems they will indefinitely deduct payments from your account Review Source Similar Products Featured