SJS Solutions

Optymyse

5 / 5 11 reviews

Who Uses This Software?

Call and Contact Center owners who want happy, motivated, loyal teams of employees WITHOUT giving them a payrise. Optymyse is the new way to create the perfect call or contact center.


Average Ratings

11 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $182.00/month
  • Pricing Details
    Software, 1 x Display License, Support, Maintenance upgrades included.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • SJS Solutions
  • www.optymyse.com/
  • Founded 2001
  • United Kingdom

About Optymyse

SJS do more than develop the worlds most advanced wallboard software, we help you create contact centers filled with happy agents who want to work hard for you. Learn how to use the latest agent behavioral science to gain an UNFAIR advantage and make agent disengagement a thing of the past at your contact center.


Optymyse Features

  • Cultural Alignment
  • Employee Alignment
  • Employee Awards
  • Employee Guides
  • Feedback Management
  • Goal Management
  • Health & Wellness Programs
  • Performance Management
  • Rewards Program
  • Social Recognition
  • Surveys

Optymyse Reviews Recently Reviewed!

I use Optymyse as a wallboard for my internal team to display metrics and motivational content

Aug 22, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, great display on HD TV, good selection of features, specifically multi-page and video elements. Flexibility in adding own images

Cons: A few bugs - sometimes the order of pages is messed up or pages are duplicated when changing one of the multi-page elements. Would also like to see Twitter connector to show live Twitter feed. Additionally, would like the label element to allow multiple lines in one label

Overall: Better team engagement, easily able to display KPIs and targets, great visual representation of the team

Vendor Response

by SJS Solutions on August 22, 2017

Hi Mark, Thank you for your feedback! The next version of our software will allow a single label element to have multiple lines. We are always evaluating new connectors and I will pass on your comments and bug reports to our development team.

A real value added product for any contact centre

Aug 21, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: A really flexible product that can show almost any stat you could think of from your contact centre system. Uploading snd displaying images very easy .

Cons: If you have customers who still like the old grid type format then not the easiest to reproduce and can take a lot of tweaking to get the pages to display correctly.

Overall: The SJS product is a great value added product to enhance the ShoreTel CC and we actively look to implement them in every CC customer we have where possible.

Vendor Response

by SJS Solutions on August 21, 2017

Thank you Mark! We have a new release coming very soon with a more powerful Grid Builder.

This software provided a solution that we didn't know was possible

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to customize the display to suit the business requirements. The support and training is excellent.

Overall: It turned around an unhappy customer. Their contact center was pleased with the display and ease of use

Vendor Response

by SJS Solutions on August 21, 2017

Thank you for the great feedback Grace!

Product is easy to use and support response is quick

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Optymyse4 is well programmed to retrieve and process data close to real-time, making information display on wallboard accurate and useful.

Cons: Support for other languages besides English is not available in Optymyse4. Moving forward, we understand Optymyse5 is able to support multiple languages.

Vendor Response

by SJS Solutions on August 18, 2017

Thank you for your feedback!

Great Service, quick to respond. Product fits ideally with our requirements

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, simple user interface. Very Flexible, allows connections to many different data sources

Cons: The only thing that I dislike is the lack of any "canned" training/help material from the user interface. It's great that they are available on YouTube, but as a organisation that blocks access to that application, it does place additional workload on myself to fully train people.

Overall: staff engagement

Vendor Response

by SJS Solutions on August 16, 2017

Thank you very much for such positive feedback Mike!

Great tool for improving employee engagement.

Aug 14, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of deployment of the tool.
Fairly easy to learn how to manage and master the tool.
Great for keeping our employees up to date in real time.
"Light" on the browser.
Amazing support from the SJS team.

Cons: Dashboard creation is a process that takes a large amount of time, if you wan't to be thorough on what you want to displaye.
Visualizations aren't as neat (we're in 2017).
For Avaya, grouping skills (for multi-skilled agents) is a painful process for large LOBs.

Overall: Engaged employees with up-to-date information. It has helped us strenghten KPIs related to sales, customer satisfaction, handle time, etc.
It has also improven our employee satisfaction as we've successfully deployed strategies around the tool that've helped us create a great work culture.

Vendor Response

by SJS Solutions on August 22, 2017

Thank you for your positive feedback Hugo. The next release will help users speed up their dashboard creation by utilising templates. It will also include a brand new gauge library along with more modern visuals. If you would like to raise a support ticket for any other queries please do so.

Wonderful

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very stable and easy to use for everyone no matter what their technical ability. Lots of different features to keep everything feeling fresh and different.

Cons: Would be nice to be able to resize images once imported as it can sometimes take a bit of time to get it right outside the system

Overall: Helps call centre staff mangers organise staff and see which lines are utilised the most

Vendor Response

by SJS Solutions on August 11, 2017

Thank you Adam, I can confirm that when Newcastle Building Society upgrade to our latest product image resizing will become much easier plus you will be eligible for another major feature upgrade at the end of this year.

Really brings the contact centre to life - personably

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Really instills team spirit whilst delivering real time information. It is also easy to use and looks good!

Vendor Response

by SJS Solutions on August 10, 2017

Thank you Paula for taking the time to review Optymyse, and for giving such a positive response.

Optymyse compliments our Unify OpenScape contact centre solution perfectly.

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's quick and easy to create imaginative and visually engaging displays that agents much prefer, compared to the old-style character-oriented wallboard displays.
The threshold triggers make it easy to create dynamic pop-up alarms that can't be missed.
The ability to merge contact centre statistics with information from other systems and databases, into a single display, is very powerful.

Cons: The ability to re-size imported pictures and graphics will be really useful. I understand this is coming soon

Vendor Response

by SJS Solutions on August 10, 2017

Thank you Lawrence for taking the time to review Optymyse, and for giving such a positive response.

Truly focused on the so often overlooked area of agent experience

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Agents can feel valued and be treated as the valuable resource they are. The software is easy to configure and an essential additional to any contact centre

Cons: Nothing, this software is great. I would recommend to anyone looking to improve agent productivity and experience

Overall: Agents feel important

Vendor Response

by SJS Solutions on August 16, 2017

Thank you Jenny for great feedback!

We recommend Optymyse to our customers as a tried, tested and proven solution

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is well integrated into Unify's products, the usability is high, with simple deployment and ability to customers to tailor, change and innovate. Customers find it simple to use and deploy and come back for more.

Cons: Nothing of note - we just think the product can be developed and enhanced more and more. We are looking for more integrated and provision of more customer information - linking to things such as Social Media would be a good improvement for example.

Vendor Response

by SJS Solutions on August 16, 2017

Thank you for the positive feedback Rob!