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SJS minimise expensive workforce issues and improve customer experience. With our innovative, industry-leading solutions, you can unlock the full potential of your contact centre agents, reduce expensive workforce issues and deliver a whole new level of customer experience.
Provider
SJS Solutions
Located In
United Kingdom
Foundation
2001
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Webinars, Documentation, Live Online
Support
Chat
Call and Contact Center owners who want happy, motivated, loyal teams of employees WITHOUT giving them a payrise. Optymyse is the new way to create the perfect call or contact center.
Content Source: Optymyse
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Optymyse Reviews
Pros
Ease of use, great display on HD TV, good selection of features, specifically multi-page and video elements. Flexibility in adding own images.
The ability to customize the display to suit the business requirements. The support and training is excellent.
Very stable and easy to use for everyone no matter what their technical ability. Lots of different features to keep everything feeling fresh and different.
Cons
A few bugs - sometimes the order of pages is messed up or pages are duplicated when changing one of the multi-page elements.
The only thing that I dislike is the lack of any "canned" training/help material from the user interface.
Visualizations aren't as neat (we're in 2017). For Avaya, grouping skills (for multi-skilled agents) is a painful process for large LOBs.
"Great tool for improving employee engagement."
Overall: Engaged employees with up-to-date information. It has helped us strenghten KPIs related to sales, customer satisfaction, handle time, etc. It has also improven our employee satisfaction as we've successfully deployed strategies around the tool that've helped us create a great work culture.
Pros: Ease of deployment of the tool. Fairly easy to learn how to manage and master the tool. Great for keeping our employees up to date in real time. "Light" on the browser. Amazing support from the SJS team.
Cons: Dashboard creation is a process that takes a large amount of time, if you wan't to be thorough on what you want to displaye. Visualizations aren't as neat (we're in 2017). For Avaya, grouping skills (for multi-skilled agents) is a painful process for large LOBs.
Vendor Response
"Optymyse compliments our Unify OpenScape contact centre solution perfectly. "
Pros: It's quick and easy to create imaginative and visually engaging displays that agents much prefer, compared to the old-style character-oriented wallboard displays. The threshold triggers make it easy to create dynamic pop-up alarms that can't be missed. The ability to merge contact centre statistics with information from other systems and databases, into a single display, is very powerful.
Cons: The ability to re-size imported pictures and graphics will be really useful. I understand this is coming soon
Vendor Response
"Wonderful"
Overall: Helps call centre staff mangers organise staff and see which lines are utilised the most
Pros: Very stable and easy to use for everyone no matter what their technical ability. Lots of different features to keep everything feeling fresh and different.
Cons: Would be nice to be able to resize images once imported as it can sometimes take a bit of time to get it right outside the system
Vendor Response
"We recommend Optymyse to our customers as a tried, tested and proven solution"
Pros: The software is well integrated into Unify's products, the usability is high, with simple deployment and ability to customers to tailor, change and innovate. Customers find it simple to use and deploy and come back for more.
Cons: Nothing of note - we just think the product can be developed and enhanced more and more. We are looking for more integrated and provision of more customer information - linking to things such as Social Media would be a good improvement for example.
Vendor Response
"A real value added product for any contact centre"
Overall: The SJS product is a great value added product to enhance the ShoreTel CC and we actively look to implement them in every CC customer we have where possible.
Pros: A really flexible product that can show almost any stat you could think of from your contact centre system. Uploading snd displaying images very easy .
Cons: If you have customers who still like the old grid type format then not the easiest to reproduce and can take a lot of tweaking to get the pages to display correctly.
Vendor Response
