# Optymyse Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Optymyse Software - reviews, pricing plans, popular comparisons to other Employee Engagement products and more. Source: https://www.capterra.com/p/165823/Optymyse/reviews --- # Optymyse Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Optymyse ## What is Optymyse? SJS minimise expensive workforce issues and improve customer experience. With our innovative, industry-leading solutions, you can unlock the full potential of your contact centre agents, reduce expensive workforce issues and deliver a whole new level of customer experience. ## What is Optymyse used for? [Employee Engagement](https://www.capterra.com/employee-engagement-software/) Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £182 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Optymyse?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.optymyse.com/&name=Optymyse) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Optymyse 4.8 (11) VS. [### RandomCoffee](https://www.capterra.com/p/10007860/RandomCoffee/) [5.0 (1)](https://www.capterra.com/p/10007860/RandomCoffee/#reviews) Starting Price £182 Per User, Per Month Starting Price $23 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (11) Ease Of Use 5.0 (1) Value For Money 4.6 (11) Value For Money 0.0 (0) Customer Service 5.0 (11) Customer Service 5.0 (1) ## Optymyse alternatives [Benifex](https://www.capterra.com/p/149143/Benify/) [4.3 (3)](https://www.capterra.com/p/149143/Benify/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149143/Benify/) [CultureIQ](https://www.capterra.com/p/145675/CultureIQ/) [4.7 (12)](https://www.capterra.com/p/145675/CultureIQ/#reviews) Starting price $19800.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/145675/CultureIQ/) [Ohana](https://www.capterra.com/p/163163/Ohana/) [4.6 (67)](https://www.capterra.com/p/163163/Ohana/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/163163/Ohana/) [helloteam](https://www.capterra.com/p/178024/helloteam/) [5.0 (1)](https://www.capterra.com/p/178024/helloteam/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178024/helloteam/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Benchmarking Compare key metrics for the business against prominent players in the industry Employee Recognition Acknowledge and reward employees for reaching specific goals and/or for exemplary performance Goal Management Allows employees to set and manage work or career related goals Negative Feedback Management Identify, track, and respond to negative feedback Performance Management Organize and manage the accomplishments and development of employees or performance of applications or systems Pulse Surveys Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Optymyse 6 features Compare key metrics for the business against prominent players in the industry Acknowledge and reward employees for reaching specific goals and/or for exemplary performance Allows employees to set and manage work or career related goals Identify, track, and respond to negative feedback Organize and manage the accomplishments and development of employees or performance of applications or systems Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Get Advice We can help you find the software with the features you need. Features 4.6 (11) 4.6 Based on 11 reviews ## Pricing Value for money 4.6 (11) Free Trial Basic £182.00 Per User,Per Month Value for money 4.6 (11) 4.6 Based on 11 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (11) 5.0 Based on 11 reviews ## User reviews Overall rating 4.8 Based on 11 reviews Filter by rating 5(9) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MB Mark B. Manager, Marketing Development Team Telecommunications ### "I use Optymyse as a wallboard for my internal team to display metrics and motivational content" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 22, 2017 Better team engagement, easily able to display KPIs and targets, great visual representation of the team Pros Ease of use, great display on HD TV, good selection of features, specifically multi-page and video elements. Flexibility in adding own images Cons A few bugs - sometimes the order of pages is messed up or pages are duplicated when changing one of the multi-page elements. Would also like to see Twitter connector to show live Twitter feed. Additionally, would like the label element to allow multiple lines in one label Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 22, 2017 Hi Mark, Thank you for your feedback! The next version of our software will allow a single label element to have multiple lines. We are always evaluating new connectors and I will pass on your comments and bug reports to our development team. MC Mark C. Head of \`engineering Telecommunications ### "A real value added product for any contact centre" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 21, 2017 The SJS product is a great value added product to enhance the ShoreTel CC and we actively look to implement them in every CC customer we have where possible. Pros A really flexible product that can show almost any stat you could think of from your contact centre system. Uploading snd displaying images very easy . Cons If you have customers who still like the old grid type format then not the easiest to reproduce and can take a lot of tweaking to get the pages to display correctly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 21, 2017 Thank you Mark! We have a new release coming very soon with a more powerful Grid Builder. GS Grace S. Account Manager Telecommunications ### "This software provided a solution that we didn't know was possible" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 19, 2017 It turned around an unhappy customer. Their contact center was pleased with the display and ease of use Pros The ability to customize the display to suit the business requirements. The support and training is excellent. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 21, 2017 Thank you for the great feedback Grace! TC Ting C. Account Manager Telecommunications ### "Product is easy to use and support response is quick" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 18, 2017 Pros Optymyse4 is well programmed to retrieve and process data close to real-time, making information display on wallboard accurate and useful. Cons Support for other languages besides English is not available in Optymyse4. Moving forward, we understand Optymyse5 is able to support multiple languages. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 18, 2017 Thank you for your feedback! MB Mike B. Telecoms Engineer Utilities ### "Great Service, quick to respond. Product fits ideally with our requirements" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 16, 2017 staff engagement Pros Ease of use, simple user interface. Very Flexible, allows connections to many different data sources Cons The only thing that I dislike is the lack of any "canned" training/help material from the user interface. It's great that they are available on YouTube, but as a organisation that blocks access to that application, it does place additional workload on myself to fully train people. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 16, 2017 Thank you very much for such positive feedback Mike! HT Hugo T. MIS Sr Manager Telecommunications ### "Great tool for improving employee engagement." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 14, 2017 Engaged employees with up-to-date information. It has helped us strenghten KPIs related to sales, customer satisfaction, handle time, etc. It has also improven our employee satisfaction as we've successfully deployed strategies around the tool that've helped us create a great work culture. Pros Ease of deployment of the tool. Fairly easy to learn how to manage and master the tool. Great for keeping our employees up to date in real time. "Light" on the browser. Amazing support from the SJS team. Cons Dashboard creation is a process that takes a large amount of time, if you wan't to be thorough on what you want to displaye. Visualizations aren't as neat (we're in 2017). For Avaya, grouping skills (for multi-skilled agents) is a painful process for large LOBs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 22, 2017 Thank you for your positive feedback Hugo. The next release will help users speed up their dashboard creation by utilising templates. It will also include a brand new gauge library along with more modern visuals. If you would like to raise a support ticket for any other queries please do so. AL Adam L. Infrastructure Services Technician Financial Services ### "Wonderful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 11, 2017 Helps call centre staff mangers organise staff and see which lines are utilised the most Pros Very stable and easy to use for everyone no matter what their technical ability. Lots of different features to keep everything feeling fresh and different. Cons Would be nice to be able to resize images once imported as it can sometimes take a bit of time to get it right outside the system Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 11, 2017 Thank you Adam, I can confirm that when Newcastle Building Society upgrade to our latest product image resizing will become much easier plus you will be eligible for another major feature upgrade at the end of this year. PA Paula A. Events Marketer ### "Really brings the contact centre to life - personably" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 August 9, 2017 Pros Really instills team spirit whilst delivering real time information. It is also easy to use and looks good! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 10, 2017 Thank you Paula for taking the time to review Optymyse, and for giving such a positive response. LH lawrence H. Portfolio Manager - contact centres ### "Optymyse compliments our Unify OpenScape contact centre solution perfectly. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 August 7, 2017 Pros It's quick and easy to create imaginative and visually engaging displays that agents much prefer, compared to the old-style character-oriented wallboard displays. The threshold triggers make it easy to create dynamic pop-up alarms that can't be missed. The ability to merge contact centre statistics with information from other systems and databases, into a single display, is very powerful. Cons The ability to re-size imported pictures and graphics will be really useful. I understand this is coming soon Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 10, 2017 Thank you Lawrence for taking the time to review Optymyse, and for giving such a positive response. JP Jenny P. Account manager ### "Truly focused on the so often overlooked area of agent experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 7, 2017 Agents feel important Pros Agents can feel valued and be treated as the valuable resource they are. The software is easy to configure and an essential additional to any contact centre Cons Nothing, this software is great. I would recommend to anyone looking to improve agent productivity and experience Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 16, 2017 Thank you Jenny for great feedback! RK Rob K. Global Manager Portfolio Management ### "We recommend Optymyse to our customers as a tried, tested and proven solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 August 7, 2017 Pros The software is well integrated into Unify's products, the usability is high, with simple deployment and ability to customers to tailor, change and innovate. Customers find it simple to use and deploy and come back for more. Cons Nothing of note - we just think the product can be developed and enhanced more and more. We are looking for more integrated and provision of more customer information - linking to things such as Social Media would be a good improvement for example. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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