Who Uses This Software?

From startups to Fortune 500, Chargify solves the complexities of recurring billing to help subscription-based businesses end the billing bottleneck.


Average Ratings

12 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Chargify
  • www.chargify.com
  • Founded 2009

About Chargify

Chargify is a leading recurring billing and subscription management platform that handles millions of subscriptions generating billions in revenue. From startups to Fortune 500, Chargify solves the complexities of recurring billing to help subscription-based businesses end the billing bottleneck.


Chargify Features

  • Customer Portal
  • Delayed Billing
  • Discount Management
  • Dunning Management
  • Invoice History
  • Multi-Currency
  • Multi-Period Recurring Billing
  • Payment Processing
  • Recurring Donations
  • Subscription Billing

Chargify Reviews Recently Reviewed!

B2be7d11f7a65680eb5a031998458376

Makes My Job 10 TIMES Easier!

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use Chargify for all things billing like processing subscription charges. We've also been able to automate invoicing/statements, failed credit card payments, subscription state, customized billing, etc... and can we talk API? Their API was very easy to integrate with and use has shown to be very valuable when regarding disputes and verification of integrity of our customer accounts. We couldn't be any happier! Plus, their support team is and has ALWAYS been helpful when anyone from our team reaches out.

Overall: Chargify has helped our support team be able to maintain transparency and integrity of our automation and billing process when its come into question. I cannot say enough wonderful things!

A Great Experience

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The sales process and the setup process were both so great. I felt very well taken care of by, especially by my on-boarding specialist, Kayla. She took me through a very stressful transition (let's be honest, money and technology can stress a person out) and made it smooth and easy. I'm very happy to be on track and using the system now. And I love it! I went with Chargify because it seemed like the only system that would allow me to both charge clients cards automatically, but also send invoices to those clients that need to pay by check, ACH or wire transfer. We have a lot of international clients, so this was imperative for us.

Cons: There are a few places that improvements could be made, but they are minor and the staff seem very open to hearing comments. I do wish we could go back and edit invoices that have already been created. But I understand the reasoning behind it. I would also like to see more advanced/flexible reporting.

Intuitive

Sep 18, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Chargify is easy to use straight out of the box and most activities are intuitive. I like that you are able to give users different levels of access and the reporting is very robust. Their customer service is top-notch!

Cons: Most payment software provides the user id for transactions and Chargify currently doesnt have this feature. We have multiple people across different sites processing transactions and it is hard to keep track of who does what.

User Interface

Feb 01, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Functionality and features

Cons: user interface

Overall: The features are great, but I find the user interface to be a bit rudimentary with regard to the layout and the navigation. It seems like the interface is designed around the API rather than a great user experience.

Best Till Date

Nov 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: It is a great app. I can totally rely on it. Compare to other apps, it's quick, efficient, I love how easy it is to manage the funds with it! Also, it integrates really well with the other tools we use. It has quick responsive services. Must say this is great service. Very relaxing and easy.

Pros: Chargify¿s Revenant billion answer is ideal for small scale and midsize growing corporations. It offers mobile dedicated app for iPhone and for iPad device users, not like different similar tools. The client support of Chargify offers phone, on-line and mail support for users. The Revenant charge platform supports integration with Salesforce not like different similar tools. The Revenant billion answer offers yearly, quarterly and monthly charge cycles feature. Chargify doesn¿t supply any mobile dedicated app for robot smartphone and pill users.

Cons: The continual charge resolution doesn¿t supply intelligent funds routing feature like different similar tools. The customer-bound mail feature of Chargify isn't extremely customizable like different similar tools.

Great Automated Billing at a Reasonable Rate

Sep 20, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Comments: Chargify allowed us to create customizable product options and pricing using with their API. They offer professionally designed invoices and billing statements that go out to our clients with each charge. They have an easy to use interface to see revenue at a glance per customer, a monthly dashboard with client counts and gross revenue as well as calculated churn. We have used the API to allow our customers to change their own plan, enable one-time add-ons, increased monthly options as well as the ability to update their payment method on file all within our own interface!

Pros: We have been able to customize the wording within our dunning emails to be our own voice. All emails have an easy to edit interface that allows you to pull data from your own account. We have taken advantage of the trial option available on a product to allow our customers to sign up on their own and start in a 10 day free trial. They can exit their trial early or automatically be charged upon the expiration of the trial. Integration with MailChimp also saves us time from unnecessarily having to export emails and import them into MailChimp. MailChimp also shows us customer information, product/plan and a customer's status within Chargify right in their MailChimp profile. They also have coupons that can be applied once or ongoing per the needs of the client and customized pricing.

Cons: For some very strange reason, there is no way to mark any customer as tax exempt. We are in the state of Texas and as such, all customers that sign up with a billing address in Texas are charged our local sales tax rate. We work with a large number of non-profits and fundraisers that are tax exempt. There is unfortunately no way to flag these customers as tax exempt. So, we are left to change their billing address to either a state that is not Texas (the suggestion they gave us 1+ years ago) or we can create a "tax exempt" version of every single product we offer and then have to change our entire interface to offer a different subset of products to those that are tax exempt....far more work that is warranted. We have requested this feature and checked in on its status a few times, but no such luck yet. So, we often have our clients notify us that their billing address is incorrect when they receive their monthly statements.

Recommendations to other buyers: There are many options that come out of box with Chargify. We considered creating our own invoicing system, but decided on Chargify due to the number of options they had. We are very happy we went with this service. The API is overall very good to work with. There was an early learning curve, but once through it, it's been much smoother ever since.

Solid App for Recurring Revenue Businesses

Mar 22, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support
4 / 5
Value for Money

Comments: We use Chargify as the transactional backbone of our recurring revenue businesses. It is solid in its capabilities, adequately flexible for our needs, and has a very good set of API's that have allowed us to incorporate Chargify's system into our software platform. Chargify's reporting and email functions are very basic and don't give us the detailed SaaS metrics we need in order to keep a good handle on the business. However, a robust ecosystem of complementary tools such as, for example, ChartMogul, have evolved to add much more precision to Chargify's reporting.

Pros: - Wide flexibility to create different recurring revenue offers (trial/no-trial, credit card/no credit card, monthly/quarterly/annual, coupon and discount codes, etc.) - Integration with a large number of payment gateways - Robust API's - Broad flexibility (via CSS) for styling public-facing pages - Takes care of all the messy details of maintaining credit cards - Referral codes and links - Good, comprehensive documentation

Cons: - Reporting is weak, especially on metrics for managing recurring revenue businesses, such as MRR (monthly recurring revenue), churn rates, ARPA (average revenue per account), etc; must use 3rd party applications to get these, using imported Chargify data - Email notifications are primitive - Coupons cannot be assigned to individual products

Great and easy to use tool for billing

Sep 08, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Chargify serves as our billing software for our company. I love it! It gives us a handy, intuitive way to track payments for our customers, allowing us to better serve them overall.

Pros: Roll-over invoices for those who don't pay a previous month (whether on purpose or by accident) is REALLY helpful. It allows us to make sure we're not losing money from month to month, and helps to keep customers accountable to pay what they've agreed to pay. Along those lines, it's super beneficial to have a way to track (in as great a detail as desired) a person's billing history to be able to verify and better handle what can otherwise be frustrating conversations with customers.

Cons: Sometimes it can be confusing when adding in check payments to keep track of where they come from. Perhaps a helpful reminder when adding in a check payment saying something along the lines of, "Hey! Looks like you didn't write a note here -- you might want to, just for future reference."

Vendor Response

by Chargify on September 15, 2015

Thanks Matthew for the positive feedback!

Awesome Service!

Sep 11, 2013
5/5
Overall

Comments: Chargify has been amazing to work with. When we were looking at different services their team was very helpful in answering our questions and taking the time to make sure we understood how to set up our pricing model. We use Chargify to charge our customers, send billing related emails to our customers such as statements, automate invoicing, automate the process when our customer's credit cards fail, and automate the application of coupons and taxes. Everything has gone very smoothly with Chargify and their API was very easy to integrate with. We couldn't be any happier.

Jan 28, 2017
2/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Oct 25, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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