Who Uses This Software?

Chargify has helped thousands of businesses manage millions of offers that drive billions in annual revenue. Chargify removes billing bottlenecks & gives teams the speed & flexibility to grow faster.


Average Ratings

70 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Chargify
  • www.chargify.com
  • Founded 2009
  • United States

About Chargify

Chargify is a globally-recognized leader in the Recurring Billing and Subscription Management space. Chargify Elastic Billing turns billing into a competitive edge for modern recurring revenue-based businesses that need to personalize and differentiate their offerings for the Relationship Economy. Elastic Billing is transforming the way that businesses package, price, and promote offers and manage change over time.


Chargify Features

  • Deferred Billing
  • Dunning Management
  • Multi-Currency
  • Multi-Period Recurring Billing
  • Payment Processing
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Self Service Portal
  • Cancellation Management
  • Discount / Coupon Management
  • Dunning Management
  • Enrollment Management
  • Product Catalog
  • Recurring Billing
  • Revenue Recognition
  • Revenue Recovery Tools
  • Self Service Portal
  • Subscription Plan Management
  • Tax Management
  • Trial Management
  • Usage Tracking / Analytics

Chargify Reviews Recently Reviewed!


Robust system, particularly for API usage

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - API functions to handle almost any processing request you can think of

- Great tech support (actual knowledgeable techs, not script-readers)

- System uptime seems stable and reliable

- Hosted public payment pages helps reduce PCI compliance requirements

Cons: - Cost is a bit on the high side, but not outside the realm of its competition.

- Geared strongly for recurring payments, lacking easy single-charge functions (in particular, scheduling a single charge on the future date).

- Customizing the public payment pages could be easier with options to display/hide various components instead of relying on merchant to create CSS/Javascript to control them.

- ACH support limited to only a couple of merchant account providers. In our case, this requires us to use a separate e-check payment processor, resulting it maintaining two distinct payment processes on our side.

Overall: We came from a competing service where the tech support had devolved. We needed an API that was robust enough to let us convert our existing payment system quickly, which Chargify's did. The customer service and tech support along the way has been excellent. As PCI compliance became more rigorous, we moved to using their hosted public payment pages, which allows us to reduce/remove PCI compliance on our side. However, the public pages do come with some limitations in that customizing them requires knowledge of CSS and Javascript to control various elements. Overall, however, our transition to, and continued use of Chargify has been a great experience and I would recommend them to anyone looking for a merchant account payment processor.

Vendor Response

by Chargify on February 14, 2019

We're glad that your experience with Chargify has been a great experience & appreciate the review. We are always looking to improve our service & value this feedback when prioritizing updates!

Chargify is great if you need to customize

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We are grandfathered into older pricing which is amazing. It's less expensive than many other rebilling platforms.

It is easy for a developer to customize to your businesses needs. It's a simple program and not a one size fits all approach.

Cons: The dashboard isn't accurate and there's a discrepancy between the main dashboard KPIs and the insights. The data isn't populating correctly and it throws off the numbers. Doesn't take into account certain things like when someone pauses, cancels and is reactivated, etc.

No paypal option if you choose Stripe bc they only allow for one payment gateway.

Vendor Response

by Chargify on February 27, 2019

Thank you for your review! The discrepancy you are seeing in the dashboards is feedback we have received before. Currently, the two graphs show different things (one is cash, the other is a billing based view of revenue). Our team has developed a detailed plan to fix this issue. Feel free to contact us at support@chargify.com or 1-800-401-2412, if you have more questions on this matter.

Great product. Easy to setup and use.

Feb 15, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Chargify is a great product. Great for smaller business. I like that it's fairly simple and intuitive for setup and use. The UI is great and easy to navigate. Support are very responsive and friendly. They take initiative to help and advise customers through developments in subscription charging and often introduce useful new features to the tool. Always striving to improve. API is good too.

Cons: Some of the framework introduces complexities and complications. I've struggled a bit manging customers using invoice billing and also having customers manage information, statements etc in the billing portal. Though there are workarounds for any issues it can, occasionally, make things a little fiddly.

Overall: We have a self-serve SAAS service and Chargify helps us automate the charging and statements as well as providing customers with a way to manage their information, plan choices and payment details.

A rock solid billing platform lacking just a few search related features.

Feb 19, 2019
4/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: The platform is fully featured as far meeting as our needs for recurring annual billing for software licenses. It has a fast interface, the API is solid for website related coding, and the

Cons: The admin area is lacking in features. No real ability to generate custom reports, though they have some details reports but the drill down is limited. The search/filter capabilities are poor in most screens. They recently added a global search ability, which is handy for simple account related detail, but presents only a short list, and can only select one account each time, so no good for bulk searches. The main list screens for transactions and subscriptions is severely lacking in searchable parameters. For example, searching transactions exposes only date range and a type. No other transaction data is available to search against. This lack of back end admin features appears in other areas too, such as the web hooks panel.

Overall: Solid and extensible, which is what we wanted, but plenty of room for improvement in admin, search, and reporting areas.

Hands down best product on the market.

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Above all else, their instant online CHAT SUPPORT should be an industry standard. I have had some crazy, custom expert level scenarios with which I have tried to "stump the chump", and every time, they have not only helped me come up with a great solution, but walk me through how to implement it.

Their support staff have real personalities, you can actually feel the ownership they have for the product when they assist you in the areas of the software that you need help with. They are fun, and professional at the same time.

A client came to me with this already in place, and I'll recommend them to every client I have who needs this software, all day, every day.

Cons: Since there is a 100 character limit that I must fill, I'll just sit here and type whatever comes to mind. There isn't one con. Wait. Maybe one.

Nope. Can't think of it.

Overall: The easiest billing software that I've come across. And I've encountered many.

Billing in for multiple types of subscription models

Feb 15, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy integration brought us to Chargify and it has been consistently good. The simple interface and a fair number of modifications have been great to manage our billing system without having to master an overly complex system.

Cons: We sell recurring and also Pay As You Go subscriptions. Recurring works great and our customers love it. Our Pay as You Go customers complain from time to time because their statement can arrive up to 30 days after their purchase. That makes them assume they have be billed on a recurring plan.

We understand we are a weird kind of account and you focus on recurring ... so no hard feelings

Overall: We did not want to write a full customer billing system when we started 10 years ago. Chargify let us get up and running quickly and has kept pace with our needs as we grow.

Chargify is simple and easy to use, but also a very robust tool

Feb 12, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: -Easy to process charges in a matter of seconds

-Reviewing and sending out billing statements is quick and simple

-Updating payment information is easy to do over the phone or by sending a "self service link"

-Processing refunds takes moments

Cons: -Not being able to update contact information on billing statements after a charge has been processed

Overall: We are a company with thousands of active and inactive customers and Chargify gives us the ability to easily manage all of our accounts without hassle. It takes seconds to process new charges, generate billing statements, and apply refunds. We are much more efficient as a team thanks to Chargify!

Vendor Response

by Chargify on February 14, 2019

We're glad to hear Chargify has helped make your team much more efficient. Thank you for the feedback - our team is always working to improve our product!

Best Till Date

Nov 04, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: It is a great app. I can totally rely on it. Compare to other apps, it's quick, efficient, I love how easy it is to manage the funds with it! Also, it integrates really well with the other tools we use. It has quick responsive services. Must say this is great service. Very relaxing and easy.

Pros: Chargify's Revenant billion answer is ideal for small scale and midsize growing corporations. It offers mobile dedicated app for iPhone and for iPad device users, not like different similar tools. The client support of Chargify offers phone, on-line and mail support for users. The Revenant charge platform supports integration with Salesforce not like different similar tools. The Revenant billion answer offers yearly, quarterly and monthly charge cycles feature. Chargify doesn't supply any mobile dedicated app for robot smartphone and pill users.

Cons: The continual charge resolution doesn't supply intelligent funds routing feature like different similar tools. The customer-bound mail feature of Chargify isn't extremely customizable like different similar tools.

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Chargify has everything you need

Feb 12, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Meets all legal standards

Hosts transactions

Accepts payments outside US

Handles Dunning

Reliable

Many useful features like step-tiered billing

Helpful support

Cons: Cost has been raised several times since we started

Rate limiting on API is pretty low

Wish it had more hosted payment page/email templates/customizations

Locked in once you choose them as your payment provider, no real migration path to other service.

Overall: We've been with Chargify since the early days, and although they have raised their prices we are still very happy not only that we chose them to begin with, but that we are still happy with the service. If you want a solid payment processor that will meet all your business/corporate/legal needs, Chargify is the one-stop-package.

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Makes My Job 10 TIMES Easier!

Nov 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use Chargify for all things billing like processing subscription charges. We've also been able to automate invoicing/statements, failed credit card payments, subscription state, customized billing, etc... and can we talk API? Their API was very easy to integrate with and use has shown to be very valuable when regarding disputes and verification of integrity of our customer accounts. We couldn't be any happier! Plus, their support team is and has ALWAYS been helpful when anyone from our team reaches out.

Overall: Chargify has helped our support team be able to maintain transparency and integrity of our automation and billing process when its come into question. I cannot say enough wonderful things!

Solid App for Recurring Revenue Businesses

Mar 22, 2016
4/5
Overall

3 / 5
Ease of Use

3 / 5
Customer Support

4 / 5
Value for Money

Comments: We use Chargify as the transactional backbone of our recurring revenue businesses. It is solid in its capabilities, adequately flexible for our needs, and has a very good set of API's that have allowed us to incorporate Chargify's system into our software platform. Chargify's reporting and email functions are very basic and don't give us the detailed SaaS metrics we need in order to keep a good handle on the business. However, a robust ecosystem of complementary tools such as, for example, ChartMogul, have evolved to add much more precision to Chargify's reporting.

Pros: - Wide flexibility to create different recurring revenue offers (trial/no-trial, credit card/no credit card, monthly/quarterly/annual, coupon and discount codes, etc.) - Integration with a large number of payment gateways - Robust API's - Broad flexibility (via CSS) for styling public-facing pages - Takes care of all the messy details of maintaining credit cards - Referral codes and links - Good, comprehensive documentation

Cons: - Reporting is weak, especially on metrics for managing recurring revenue businesses, such as MRR (monthly recurring revenue), churn rates, ARPA (average revenue per account), etc; must use 3rd party applications to get these, using imported Chargify data - Email notifications are primitive - Coupons cannot be assigned to individual products

Incredible

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The ease of use and the fact that it's never down. We've used a couple of different payment companies in the past 10 years or so and they'd send out an email saying, "We will be down for maintenance from 2:00 EST to 4:00 EST" on a Monday or Tuesday. That didn't work for us at all.

Cons: Nothing. I love it!!!! There is nothing I would change.

Overall: I like how easy it is to create reports. Working in Customer Care, it's my responsibility to call our insureds that are past due. With 5 clicks I have a spreadsheet and I'm off making my calls for the day.

Strong product, responsive product and support team

Feb 12, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, new features make it more flexible for our business. Amazing support team and a product team that is interested in feedback and actually implements it!

Cons: There are some limitations in terms of how it can be used. Our pricing has become more flexible, which is a challenge with the need to pre-set product and discount types.

Overall: We use Chargify for all of our billing processing. It covers the vast majority of our needs very ably. I am the primary user, but don't negotiate the contract, so I can't speak to value for the money.

Nice Product, Great Customer Service

Feb 15, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There are a good number of features and options and web hook integration is critical.

Cons: Some of the linking to credit processing can be hard if the bank isn't set up correctly 100%. The customization for signup forms can get tricky when you need a lot of custom options. I'd like the pricing to be a little better as it can be expensive for small businesses.

Overall: I am very satisfied and have no plans of changing. I'd like the pricing to be a little better as it can be expensive for small businesses.

With this platform, you will have the opportunity to increase your income

May 12, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The interface is really intuitive and provides simple reports. Very good guys in support, even when we had questions in a few hours, their chat support was always in touch. We use Chargify to process all repetitive credit card payments for our business. Earlier we used another service for permanent payments, but we decided to try Chargify because of their excellent support and the best customer service.

Cons: The control panel can be really confusing, in part because it is so multifunctional. Also, it would be great if they offered integration with HubSpot, this would be convenient for us.

Good software, but requires a lot of work

Feb 12, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ease of basic setup, integration with payment processors and basic product functions are great. The API is also very functional and pretty nice to work with.

Cons: The customization options are a bit hamfisted and difficult to work with. I like that Chargify gives the option of using their checkout page but I hate that it takes custom javascript to make basic text changes. Feel like the software generally does everything I need, but sometimes you need to call support and get a "cheat" to make it work. Unfortunately we have also had several incidents over the last few years where bugs in chargify's software have cost us money.

Overall: Overall we like Chargify, and love their support team. The product has gotten a lot more expensive since we started with them, but when everything is working it's really one of the best platforms I've ever used.

Solid product and easy to integrate

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how easy it is to integrate with a website

Cons: There is nothing I dislike about Chargify. The only slight challenge is that you have to have a separate payment provider to hook it up to so that payments can be taken, but Chargify does a really good job of subscription-based payments and website integration.

Overall: I have had a very good experience with Chargify. They feel like a business partner as well as a software provider - it feels quite personal.

Easy to Use, Great Support Team!

Feb 13, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use was my favorite feature as billing can always be difficult. Setting up new accounts are a breeze. When I had any questions, or issues, their support team was very responsive and helpful.

Cons: I did experience an issue where it would log me out quite often when opening a 'self-service page' to send to our customers. This appears to have been fixed and works well now.

Pretty Great To Use!

Feb 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I didn't choose this software, my employer did. But while I've never taken them up on training, I've been very easily able to navigate through the program and do what I need to do. It's very easy, I like the look and feel of everything and I've never had a problem. Whenever I needed it, support staff have been easy and quick to reach/respond and they've successfully helped me every time. If I ran my own business, I'd probably use Chargify for my online billing needs.

Cons: Nothing really. Haven't ever had an issue.

Great Service, Competitive price

Feb 15, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Chargify is easy to use and adapt to your business. They constantly improve their service. Better pricing than most of the competition.

Cons: Some competitors offer more features and are first to offer new technologies, but Chargify is quick to follow.

Overall: Chargify gives us the flexibility to rebill our customers in any way we want. Their platform is easy to use and well documented.

Chargify is great for managing subscriptions

Apr 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It keeps all account's details separated by sections which makes it easier for the users to find out specific data from customers.

We have 5 processors and they all work with Chargify which is amazing. We don't need more software or do more work to manage the billing.

You can manage the access given all users which is great.

Cons: It would be great if we could integrate all subscriptions from different processors in just one Chargify account.

Overall: Over all experience is great!

Chargify review

Mar 25, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The option to rebill customers monthly. It was also very affordable for us when we first started the business and our customer support team is able to easily navigate and learn the platform.

Cons: Our customers frequently complain about the billing portal. However, we are working on our own solution for this.

Chargify is the best known way to go about subscription box services

Apr 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Managing a multitude of subscription box billing and renewals become very doable through Chargify. It is also a good way to track revenue on a monthly basis.

Cons: This isn't necessarily built for subscription box services so there sometimes it can take a decent amount of time to get what we need from this software.

A Great Experience

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The sales process and the setup process were both so great. I felt very well taken care of by, especially by my on-boarding specialist, Kayla. She took me through a very stressful transition (let's be honest, money and technology can stress a person out) and made it smooth and easy. I'm very happy to be on track and using the system now. And I love it! I went with Chargify because it seemed like the only system that would allow me to both charge clients cards automatically, but also send invoices to those clients that need to pay by check, ACH or wire transfer. We have a lot of international clients, so this was imperative for us.

Cons: There are a few places that improvements could be made, but they are minor and the staff seem very open to hearing comments. I do wish we could go back and edit invoices that have already been created. But I understand the reasoning behind it. I would also like to see more advanced/flexible reporting.

Intuitive

Sep 18, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Chargify is easy to use straight out of the box and most activities are intuitive. I like that you are able to give users different levels of access and the reporting is very robust. Their customer service is top-notch!

Cons: Most payment software provides the user id for transactions and Chargify currently doesnt have this feature. We have multiple people across different sites processing transactions and it is hard to keep track of who does what.

Support is so helpful!

Feb 19, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love how I can make Chargify do whatever I need for my company to succeed. If we need something in particular, so far Chargify has been able to do it.

The Support team are so friendly and easy to communicate with, they are helpful and always have a solution.

Cons: I look forward to when Chargify offer more renewal EDM options.

Overall: Thanks to Chargify we are not limited to just one way of working. Being able to use the webhooks and API's are going to come in handy and allow us to create an eco-system for our customers. We have be able to move away from the standard systems that our customers industry uses, this excites them and us.

Chargify Rocks!

Feb 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great price, excellent customer service and excellent functionality.

Cons: The receipts aren't ideal for showing UK VAT reporting and take a fair bit of complex configuration. With time their development team will fix this I'm sure.

Overall: They are the shopping cart of choice for me

Chargify Works Great!

Feb 19, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Excellent way for us to collect recurring revenues, provides daily summaries and monthly reporting for ease of accounting.

Cons: A bit difficult to set-up but with patience and reference to FAQs this can be done.

Overall: Eliminates most monthly invoicing, saving tons of time.

Gets the Job done

Feb 12, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We use their API extensively to automate our business processes. Chargify has excellent API documentation and their API offers all of the capabilities that we wanted.

Cons: I wish there was a way to easily search all of our subscriptions for who has a specific coupon code. We can do it, but it requires downloading a file. Honestly, that's one of the only comlaints I have.

Overall: We built a recurring billing product and integrated all of our other pieces of software together with Chargify. Overall, Chargify's software has reliably billed customers and provided the functionality that we need.

Great and easy to use tool for billing

Sep 08, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Chargify serves as our billing software for our company. I love it! It gives us a handy, intuitive way to track payments for our customers, allowing us to better serve them overall.

Pros: Roll-over invoices for those who don't pay a previous month (whether on purpose or by accident) is REALLY helpful. It allows us to make sure we're not losing money from month to month, and helps to keep customers accountable to pay what they've agreed to pay. Along those lines, it's super beneficial to have a way to track (in as great a detail as desired) a person's billing history to be able to verify and better handle what can otherwise be frustrating conversations with customers.

Cons: Sometimes it can be confusing when adding in check payments to keep track of where they come from. Perhaps a helpful reminder when adding in a check payment saying something along the lines of, "Hey! Looks like you didn't write a note here -- you might want to, just for future reference."

Vendor Response

by Chargify on September 15, 2015

Thanks Matthew for the positive feedback!

Quality

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Functionality. It is user friendly and is soft on the eyes.

Cons: There could be increased functionality. I do wish some of the information was better consolidated.

Overall: Quality company that has helped me out when I have needed it.

I like it!

Feb 22, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Simple, easy to use interface. Configuration is straightforward

Cons: No reporting capabilities. Simply filtering is not good enough.

Overall: Great customer support. Product management available to listen

Capterra loader

Flexible Recurring Billing Tool

Feb 12, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We've used Chargify to handle recurring monthly billing for a wide array of product (or offers). So far we've been very impressed with the flexibility of this tool - it can handle many different client requests and payment scenarios from invoices (paid via check) which aren't as ideal, to ACH and credit card payments.

Cons: Moving between subscriptions, offers, offer sign up pages, and the many different screens can become cumbersome, though this is to be expected when each 'product' of our is a unique subscription. The tool works for our needs, though isn't 100% designed for this purpose.

Overall: Overall, we've been impressed with this tool and its flexibility to work for our business needs, all at an affordable price.

Vendor Response

by Chargify on February 14, 2019

We're glad to hear that you have been impressed by Chargify & our flexibility in handling your billing needs! Thanks for the feedback as we are always trying to improve our product.

Nothing can out beat it!

Jan 03, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was a developers dream to integrate with. We had it up and running on our saas product in a few days and its been error free since. Don't even think twice and pick it!

Cons: Nothing! Every email to support was answered quickly, our developers say its been the easiest integration, and customers never had any issues with billing.

Chargify has definitely made our ability to manage client subscriptions and payments very easy

May 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the different subscription features and being able to customize them to our business model as well as the email setting they've set up to remind our clients when it's time to pay.

Cons: There are some subscriptions where we wish we could customize them further with some minor details for the price that we pay for to have Chargify each month.

Overall: Customized subscriptions, email reminders to clients for payment, metric and analytic features for revenue tracking, client information database for payment types/methods.

Chargify

Feb 15, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: The ease of looking up customers. Checking out the history on accounts.

Cons: It can be a little bit confusing when it comes to the coupon feature.

Easy to pull customer information

Apr 29, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Customer information is readily available and easy to find, also love having the total revenue to see daily

Cons: I don't like that it doesn't confirm that you want to charge/refund/etc. a customer before doing so, it would be less easy to make mistakes that way

Overall: Chargify is great! It is very user-friendly.

Great Platform

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy to use it is if I ever have questions, they are always there to assist!

Cons: Nothing! This software is perfect as-is.

Makes payment processing and subscriber management easy!

Feb 12, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Clean and easy to use UI, and reliable and stable payment processing!

Cons: We had a hard time moving customers into the platform in bulk, but that was several years ago and we were a bit limited on our export options.

Overall: We already had recurring billing set up through another provider but they were no longer supporting their platform and reached EOL. We moved over to Chargify and once we got past the initial move, things were much easier to manage and much more intuitive than our previous billing partner.

Extremely user-friendly, makes billing customers easy

May 15, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Pages are simple and clean, easy to find what you're looking for

Cons: Wish there was a way to find a customer by searching for their address as well as name and email

Overall: Chargify makes billing easy for small businesses and their customers

Once you've setup, no more hassle

Feb 12, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Good price, relatively easy setup up and reliable

Cons: We have had some trouble with proving that a customer used our services after the customer complained he/she never subscribed to our services.

Overall: reliable service

A solid solution for managing subscription

Feb 19, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Chargify is a great tool for managing subscription. Overall very user-friendly.

Cons: Available reports don't meet my needs. Some things missing include:

- Ability to aggregate subscriber info across all stores

- Detailed email reporting metrics for each email type (opens, open rate, click rate, etc.)

- Trial conversion rate (how many people who sign up for a trial convert to a paid subscription?)

- Custom reporting, in general

Overall: Overall, I've been satisfied with Chargify and with regular updates it keeps improving.

Capterra loader

Chargify is a really awesome product

Feb 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the easy-to-use interface and the fluidity it works.

Cons: Sometimes it's really hard to understand how to adjust balance.

Overall: It's always reactive and precise. It's very useful to track MRR and subscriptions.

Reliable, feature-rich

Feb 12, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ability to support many service billing types.

Cons: Costly for startups with micro billing, my starter plan was phased out and rate increased.

Overall: Reliable, highly customizable. Still discovering features.

Capterra loader

Chargify for B2B SaaS platform

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Wide range of features and capabilities. Relatively easy to set up and manage.

Cons: Handling of multiple currencies is very clunk - need to set up separate accounts and then duplicate all of our products for each currency rather than having a single set of products with multiple currencies.

Overall: Needed a subscription management system for our B2B SaaS and looked at a number of options including Zoura. Initially launched with AUD and later added USD which is when we realised the multi-currency support was very complicated.

Integration via APIs was straight forward and the administration portal is very easy to use.

Vendor Response

by Chargify on February 14, 2019

We're glad to hear Chargify has worked for your B2B SaaS business! We appreciate the feedback - our team is always working to improve our product to best for our customers.

Great subscription billing platform

Feb 15, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Robust APIs

Great customer service

Amazing integration support

Cons: Missing a feature where a dummy card could be used to QA in production otherwise everything about this product is amazing

Overall: Chargify helped in getting the business to be PCI compliant and also to not worry about dealing with issues related to day to day subscription renewals.

Vendor Response

by Chargify on February 19, 2019

Thank you for your feedback! We're glad that Chargify has helped your business become PCI compliant - and easily handle subscription renewals. We will continue to work to improve our product for our users!

Great product and perfect support

Feb 12, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to configure products / components

Cons: The trial period management could be improved

Sweet SaaS Payments

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Intuitive dashboard. Easy to navigate user accounts and update payment schedules for customers with the click of a button. Easy PayPal and Venmo integration.

Cons: A little pricey compared to some other options.

Overall: Chargify has been great so far. Navigating the dashboard is easy and, especially compared to a competitor we previously used, their customer service team is fantastic - quick to respond and very helpful (both via email and phone).

Chargify

Feb 27, 2019
3/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A trusted software, you have everything all in one and very flexible

Cons: Rates and fees that keeps increasing and sometimes dependent on your revenue

Overall: Satisfied

Very helpful

You simply need it for billing!

Apr 14, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: If you work with SaaS businesses, this service is for them

Pros: Along with my clients, we were looking for some alternatives to Chargebee and we encountered Chargify. It was like hitting the jackpot - it works wonders with recurring billing and helped us decrease churn.

Cons: You need some time for a solid onboarding, but Chargify has amazing customer support.