Who Uses This Software?

Chargify has helped thousands of businesses manage millions of offers that drive billions in annual revenue. Chargify removes billing bottlenecks & gives teams the speed & flexibility to grow faster.


Average Ratings

35 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Chargify
  • www.chargify.com
  • Founded 2009
  • United States

About Chargify

Chargify is a globally-recognized leader in the Recurring Billing and Subscription Management space. Chargify Elastic Billing turns billing into a competitive edge for modern recurring revenue-based businesses that need to personalize and differentiate their offerings for the Relationship Economy. Elastic Billing is transforming the way that businesses package, price, and promote offers and manage change over time.


Chargify Features

  • Customer Portal
  • Delayed Billing
  • Discount Management
  • Dunning Management
  • Invoice History
  • Multi-Currency
  • Multi-Period Recurring Billing
  • Payment Processing
  • Recurring Donations
  • Subscription Billing

Chargify Reviews Recently Reviewed!


Robust system, particularly for API usage

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - API functions to handle almost any processing request you can think of

- Great tech support (actual knowledgeable techs, not script-readers)

- System uptime seems stable and reliable

- Hosted public payment pages helps reduce PCI compliance requirements

Cons: - Cost is a bit on the high side, but not outside the realm of its competition.

- Geared strongly for recurring payments, lacking easy single-charge functions (in particular, scheduling a single charge on the future date).

- Customizing the public payment pages could be easier with options to display/hide various components instead of relying on merchant to create CSS/Javascript to control them.

- ACH support limited to only a couple of merchant account providers. In our case, this requires us to use a separate e-check payment processor, resulting it maintaining two distinct payment processes on our side.

Overall: We came from a competing service where the tech support had devolved. We needed an API that was robust enough to let us convert our existing payment system quickly, which Chargify's did. The customer service and tech support along the way has been excellent. As PCI compliance became more rigorous, we moved to using their hosted public payment pages, which allows us to reduce/remove PCI compliance on our side. However, the public pages do come with some limitations in that customizing them requires knowledge of CSS and Javascript to control various elements. Overall, however, our transition to, and continued use of Chargify has been a great experience and I would recommend them to anyone looking for a merchant account payment processor.

Vendor Response

by Chargify on February 14, 2019

We're glad that your experience with Chargify has been a great experience & appreciate the review. We are always looking to improve our service & value this feedback when prioritizing updates!

Hands down best product on the market.

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Above all else, their instant online CHAT SUPPORT should be an industry standard. I have had some crazy, custom expert level scenarios with which I have tried to "stump the chump", and every time, they have not only helped me come up with a great solution, but walk me through how to implement it.

Their support staff have real personalities, you can actually feel the ownership they have for the product when they assist you in the areas of the software that you need help with. They are fun, and professional at the same time.

A client came to me with this already in place, and I'll recommend them to every client I have who needs this software, all day, every day.

Cons: Since there is a 100 character limit that I must fill, I'll just sit here and type whatever comes to mind. There isn't one con. Wait. Maybe one.

Nope. Can't think of it.

Overall: The easiest billing software that I've come across. And I've encountered many.

Best Till Date

Nov 04, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: It is a great app. I can totally rely on it. Compare to other apps, it's quick, efficient, I love how easy it is to manage the funds with it! Also, it integrates really well with the other tools we use. It has quick responsive services. Must say this is great service. Very relaxing and easy.

Pros: Chargify's Revenant billion answer is ideal for small scale and midsize growing corporations. It offers mobile dedicated app for iPhone and for iPad device users, not like different similar tools. The client support of Chargify offers phone, on-line and mail support for users. The Revenant charge platform supports integration with Salesforce not like different similar tools. The Revenant billion answer offers yearly, quarterly and monthly charge cycles feature. Chargify doesn't supply any mobile dedicated app for robot smartphone and pill users.

Cons: The continual charge resolution doesn't supply intelligent funds routing feature like different similar tools. The customer-bound mail feature of Chargify isn't extremely customizable like different similar tools.

Capterra loader

Makes My Job 10 TIMES Easier!

Nov 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: We use Chargify for all things billing like processing subscription charges. We've also been able to automate invoicing/statements, failed credit card payments, subscription state, customized billing, etc... and can we talk API? Their API was very easy to integrate with and use has shown to be very valuable when regarding disputes and verification of integrity of our customer accounts. We couldn't be any happier! Plus, their support team is and has ALWAYS been helpful when anyone from our team reaches out.

Overall: Chargify has helped our support team be able to maintain transparency and integrity of our automation and billing process when its come into question. I cannot say enough wonderful things!

Solid App for Recurring Revenue Businesses

Mar 22, 2016
4/5
Overall

3 / 5
Ease of Use

3 / 5
Customer Support

4 / 5
Value for Money

Comments: We use Chargify as the transactional backbone of our recurring revenue businesses. It is solid in its capabilities, adequately flexible for our needs, and has a very good set of API's that have allowed us to incorporate Chargify's system into our software platform. Chargify's reporting and email functions are very basic and don't give us the detailed SaaS metrics we need in order to keep a good handle on the business. However, a robust ecosystem of complementary tools such as, for example, ChartMogul, have evolved to add much more precision to Chargify's reporting.

Pros: - Wide flexibility to create different recurring revenue offers (trial/no-trial, credit card/no credit card, monthly/quarterly/annual, coupon and discount codes, etc.) - Integration with a large number of payment gateways - Robust API's - Broad flexibility (via CSS) for styling public-facing pages - Takes care of all the messy details of maintaining credit cards - Referral codes and links - Good, comprehensive documentation

Cons: - Reporting is weak, especially on metrics for managing recurring revenue businesses, such as MRR (monthly recurring revenue), churn rates, ARPA (average revenue per account), etc; must use 3rd party applications to get these, using imported Chargify data - Email notifications are primitive - Coupons cannot be assigned to individual products

Chargify is simple and easy to use, but also a very robust tool

Feb 12, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
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Pros: -Easy to process charges in a matter of seconds

-Reviewing and sending out billing statements is quick and simple

-Updating payment information is easy to do over the phone or by sending a "self service link"

-Processing refunds takes moments

Cons: -Not being able to update contact information on billing statements after a charge has been processed

Overall: We are a company with thousands of active and inactive customers and Chargify gives us the ability to easily manage all of our accounts without hassle. It takes seconds to process new charges, generate billing statements, and apply refunds. We are much more efficient as a team thanks to Chargify!

Vendor Response

by Chargify on February 14, 2019

We're glad to hear Chargify has helped make your team much more efficient. Thank you for the feedback - our team is always working to improve our product!

Strong product, responsive product and support team

Feb 12, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
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Pros: Easy to use, new features make it more flexible for our business. Amazing support team and a product team that is interested in feedback and actually implements it!

Cons: There are some limitations in terms of how it can be used. Our pricing has become more flexible, which is a challenge with the need to pre-set product and discount types.

Overall: We use Chargify for all of our billing processing. It covers the vast majority of our needs very ably. I am the primary user, but don't negotiate the contract, so I can't speak to value for the money.

With this platform, you will have the opportunity to increase your income

May 12, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The interface is really intuitive and provides simple reports. Very good guys in support, even when we had questions in a few hours, their chat support was always in touch. We use Chargify to process all repetitive credit card payments for our business. Earlier we used another service for permanent payments, but we decided to try Chargify because of their excellent support and the best customer service.

Cons: The control panel can be really confusing, in part because it is so multifunctional. Also, it would be great if they offered integration with HubSpot, this would be convenient for us.

Good software, but requires a lot of work

Feb 12, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ease of basic setup, integration with payment processors and basic product functions are great. The API is also very functional and pretty nice to work with.

Cons: The customization options are a bit hamfisted and difficult to work with. I like that Chargify gives the option of using their checkout page but I hate that it takes custom javascript to make basic text changes. Feel like the software generally does everything I need, but sometimes you need to call support and get a "cheat" to make it work. Unfortunately we have also had several incidents over the last few years where bugs in chargify's software have cost us money.

Overall: Overall we like Chargify, and love their support team. The product has gotten a lot more expensive since we started with them, but when everything is working it's really one of the best platforms I've ever used.

Easy to Use, Great Support Team!

Feb 13, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
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Pros: The ease of use was my favorite feature as billing can always be difficult. Setting up new accounts are a breeze. When I had any questions, or issues, their support team was very responsive and helpful.

Cons: I did experience an issue where it would log me out quite often when opening a 'self-service page' to send to our customers. This appears to have been fixed and works well now.

Chargify is the best known way to go about subscription box services

Apr 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Managing a multitude of subscription box billing and renewals become very doable through Chargify. It is also a good way to track revenue on a monthly basis.

Cons: This isn't necessarily built for subscription box services so there sometimes it can take a decent amount of time to get what we need from this software.

A Great Experience

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The sales process and the setup process were both so great. I felt very well taken care of by, especially by my on-boarding specialist, Kayla. She took me through a very stressful transition (let's be honest, money and technology can stress a person out) and made it smooth and easy. I'm very happy to be on track and using the system now. And I love it! I went with Chargify because it seemed like the only system that would allow me to both charge clients cards automatically, but also send invoices to those clients that need to pay by check, ACH or wire transfer. We have a lot of international clients, so this was imperative for us.

Cons: There are a few places that improvements could be made, but they are minor and the staff seem very open to hearing comments. I do wish we could go back and edit invoices that have already been created. But I understand the reasoning behind it. I would also like to see more advanced/flexible reporting.

Intuitive

Sep 18, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Chargify is easy to use straight out of the box and most activities are intuitive. I like that you are able to give users different levels of access and the reporting is very robust. Their customer service is top-notch!

Cons: Most payment software provides the user id for transactions and Chargify currently doesnt have this feature. We have multiple people across different sites processing transactions and it is hard to keep track of who does what.

Great and easy to use tool for billing

Sep 08, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Chargify serves as our billing software for our company. I love it! It gives us a handy, intuitive way to track payments for our customers, allowing us to better serve them overall.

Pros: Roll-over invoices for those who don't pay a previous month (whether on purpose or by accident) is REALLY helpful. It allows us to make sure we're not losing money from month to month, and helps to keep customers accountable to pay what they've agreed to pay. Along those lines, it's super beneficial to have a way to track (in as great a detail as desired) a person's billing history to be able to verify and better handle what can otherwise be frustrating conversations with customers.

Cons: Sometimes it can be confusing when adding in check payments to keep track of where they come from. Perhaps a helpful reminder when adding in a check payment saying something along the lines of, "Hey! Looks like you didn't write a note here -- you might want to, just for future reference."

Vendor Response

by Chargify on September 15, 2015

Thanks Matthew for the positive feedback!

Quality

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Functionality. It is user friendly and is soft on the eyes.

Cons: There could be increased functionality. I do wish some of the information was better consolidated.

Overall: Quality company that has helped me out when I have needed it.

Nothing can out beat it!

Jan 03, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was a developers dream to integrate with. We had it up and running on our saas product in a few days and its been error free since. Don't even think twice and pick it!

Cons: Nothing! Every email to support was answered quickly, our developers say its been the easiest integration, and customers never had any issues with billing.

Chargify has definitely made our ability to manage client subscriptions and payments very easy

May 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the different subscription features and being able to customize them to our business model as well as the email setting they've set up to remind our clients when it's time to pay.

Cons: There are some subscriptions where we wish we could customize them further with some minor details for the price that we pay for to have Chargify each month.

Overall: Customized subscriptions, email reminders to clients for payment, metric and analytic features for revenue tracking, client information database for payment types/methods.

Makes payment processing and subscriber management easy!

Feb 12, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Clean and easy to use UI, and reliable and stable payment processing!

Cons: We had a hard time moving customers into the platform in bulk, but that was several years ago and we were a bit limited on our export options.

Overall: We already had recurring billing set up through another provider but they were no longer supporting their platform and reached EOL. We moved over to Chargify and once we got past the initial move, things were much easier to manage and much more intuitive than our previous billing partner.

Capterra loader

Flexible Recurring Billing Tool

Feb 12, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We've used Chargify to handle recurring monthly billing for a wide array of product (or offers). So far we've been very impressed with the flexibility of this tool - it can handle many different client requests and payment scenarios from invoices (paid via check) which aren't as ideal, to ACH and credit card payments.

Cons: Moving between subscriptions, offers, offer sign up pages, and the many different screens can become cumbersome, though this is to be expected when each 'product' of our is a unique subscription. The tool works for our needs, though isn't 100% designed for this purpose.

Overall: Overall, we've been impressed with this tool and its flexibility to work for our business needs, all at an affordable price.

Vendor Response

by Chargify on February 14, 2019

We're glad to hear that you have been impressed by Chargify & our flexibility in handling your billing needs! Thanks for the feedback as we are always trying to improve our product.

Reliable, feature-rich

Feb 12, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ability to support many service billing types.

Cons: Costly for startups with micro billing, my starter plan was phased out and rate increased.

Overall: Reliable, highly customizable. Still discovering features.

Great product and perfect support

Feb 12, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: The ability to configure products / components

Cons: The trial period management could be improved

Sweet SaaS Payments

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Intuitive dashboard. Easy to navigate user accounts and update payment schedules for customers with the click of a button. Easy PayPal and Venmo integration.

Cons: A little pricey compared to some other options.

Overall: Chargify has been great so far. Navigating the dashboard is easy and, especially compared to a competitor we previously used, their customer service team is fantastic - quick to respond and very helpful (both via email and phone).

Capterra loader

Chargify for B2B SaaS platform

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Wide range of features and capabilities. Relatively easy to set up and manage.

Cons: Handling of multiple currencies is very clunk - need to set up separate accounts and then duplicate all of our products for each currency rather than having a single set of products with multiple currencies.

Overall: Needed a subscription management system for our B2B SaaS and looked at a number of options including Zoura. Initially launched with AUD and later added USD which is when we realised the multi-currency support was very complicated.

Integration via APIs was straight forward and the administration portal is very easy to use.

Vendor Response

by Chargify on February 14, 2019

We're glad to hear Chargify has worked for your B2B SaaS business! We appreciate the feedback - our team is always working to improve our product to best for our customers.

User Interface

Feb 01, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Functionality and features

Cons: user interface

Overall: The features are great, but I find the user interface to be a bit rudimentary with regard to the layout and the navigation. It seems like the interface is designed around the API rather than a great user experience.

Awesome Service!

Sep 11, 2013
5/5
Overall

Comments: Chargify has been amazing to work with. When we were looking at different services their team was very helpful in answering our questions and taking the time to make sure we understood how to set up our pricing model. We use Chargify to charge our customers, send billing related emails to our customers such as statements, automate invoicing, automate the process when our customer's credit cards fail, and automate the application of coupons and taxes. Everything has gone very smoothly with Chargify and their API was very easy to integrate with. We couldn't be any happier.

Go-to for recurring payments

Feb 12, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The software easily allows my organization to process and track recurring payments. I most appreciate how easily I can find information on customers and purchases. For one particular product line, it was recently easier for me to look in Chargify for a list of new customers than it was to look up that information in our CRM.

Cons: The automatic receipting is great, but I would like some more robust templates and tools for additional communication with customers.

Overall: My organization uses Chargify whenever we need to manage recurring payments

Great recurring billing platform

Dec 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: If you have a subscription business, chargify will likely save you a lot of trouble and provide all the flexibility you need to accept payments, keep subscriptions charging, and minimise churn due to expired cards.

Cons: Not much to not like, lots and lots of options available on this one.

Nov 07, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Lots of important capabilities

Feb 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Chargify is great software for small business e-commerce. Cloning, coupons and more make it easy to track purchases and set up payment pages on the fly.

Cons: More design features and branding options on payment pages would make Chargify even more powerful for our business.

Great Product

Feb 12, 2019
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Comprehensive set of features, relatively easy to configure

Cons: Support for one time purchase is a little hard to configure as this is not Chargify primary focus. Would like a bit more option about 0$ charge products

Great, multi-currency billing software

Jan 26, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great product. Gives me the ability to easily access customer info, income, sign-ups and cancellations. Easy out of the box setup too.

Cons: Would be nice to go back and edit invoices even after they've been created. Would also like to see reporting with more detail and more flexibility.

Overall: It's easily scalable, so perfect for a growing company. It's really increased productivity and was simple to setup.

Capterra loader

Great app for small to medium business!!

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This app is easy to use and with a little training (provided by our great CSR!), we were self-sufficient in no time. Had it linked to our website and tested very quickly. Configuration changes were easy as we got it working exactly as we wanted.

Cons: Don't really have any complaints. There was a learning curve, but that is to be expected with any new system.

Overall: Our experience has been excellent!!

An all around decent payment application

Dec 04, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Pros: We use chargify to manage user subscriptions. It's pretty nice and easy to use. I've never had an issue with chargify being 'down for maintenance' so i'd say it's pretty stable. We're a small company and we don't pay too much for it, and it looks to be pretty price-effective as the app scales.

Cons: The dashboard is a bit confusing because there's so much to be found on it. Payments seem to take a long time to process with them. Some of the API documentation is kind of hard to use

Oct 25, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Jan 28, 2017
2/5
Overall

1 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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