FLS VISITOUR

5 / 5 2 reviews

Who Uses This Software?

Companies with more than 30 field engineers utilise VISITOUR scheduling software to optimise routes - attending callouts quicker whilst saving up to 50% in miles driven and 2 hours driving per day.


Average Ratings

2 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • FLS UK
  • www.fastleansmart.com/en
  • Founded 1992
  • United Kingdom

About FLS VISITOUR

Real-time scheduling, route optimisation and dispatch software for your field force of between 30 and 3,000 engineers, surveyors, inspectors. VISITOUR will most efficiently plan all appointments, planned and emergency call-outs in a matter of seconds, including accurate time-of-day actual driving speeds and current traffic. You will attend customers quicker, arrive on time, reduce mileage and driving time by up to 50%. References include include SKY, Selecta, Jungheinrich, British Engineering.


Spotlight_media_placeholder

FLS VISITOUR Features

  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Inventory Control
  • Job Management
  • Job Tracking
  • Mobile Access
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management

FLS VISITOUR Reviews Recently Reviewed!

We experienced other dynamic routing software but none were as flexible.

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Bespoke to our requirements and great versatility. Reliable over hundreds of routes per week. We were able to assist in development to our requirements and return to fine tune many times until totally satisfied with the product.

Cons: Paying a licence fee :)))). Seriously there was absolutely nothing that put us off the product and it made our surveyors life better which reduced follow up work at the service centre and enhanced relations between surveyors and claims technicians.

Field Management of Building Surveyors and Site Engineers

Oct 14, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: FLS has helped Innovation Property (UK) make a significant step change in our ability to effectively manage the capacity of our field resources.

The software tells the business where the surveyor is, how long it will take to get to their appointment, how long the surveyor has been on site, and where they¿re going next.

It enables Innovation Property (UK) to give its customers real time information (for example exactly when to expect a surveyor to arrive), but also ensures it only sends a surveyor with the appropriate skill set and equipment for each claim, not just any surveyor.¿

Innovation Property (UK) can now cluster required appointments to optimise the number of visits per day,which has been especially effective during the recent weather surge events, where claims volumes increased by over 600% above the daily average for a sustained period.

We had been using FLS for only a month across our business, before we were able to quantify deliverable exceptional benefits. For example, reducing surveyor mileage times between appointments from an average of 34 miles per job to 19 miles. This allows less time for travelling and more time spent in Customer¿s homes helping them after a property insurance claim.

The ease in which the business was able to deploy the software across all of its operating units and field resources was a testament to the flexibility of the solution and the service provided by the FLS support team.

For Innovation Property (UK) this has been an excellent investment in a SaaS solution, delivering significant value, both financially and operationally for the business.