# Page 2 | WebinarJam Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is WebinarJam the right Webinar solution for you? Explore 277 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/165878/Webinar-Jam/reviews --- WebinarJam 3.9 (277) [View alternatives](https://www.capterra.com/p/165878/Webinar-Jam/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of WebinarJam ## Showing most helpful reviews Showing 26-50 of 277 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AK Alexander K. CEO Founder E-Learning Used the software for: I used a free trial ### "Stay away from this company" December 18, 2024 1.0 Horrible. I can't use the software and won't get a refund. Pros Nothing special I can't find on other CRMs for either free or a very low price. Cons The fact that they didn't allow me to cancel and get a refund, or at least a partial refund. Review Source Response from Genesis Digital January 2, 2025 I'm sorry to hear about your experience. I want to clarify that we do have a 30-day refund policy, and if you’re within that window, we would be happy to help with a refund. Please contact our support team directly, and they’ll assist you in resolving this. Thank you! VR Verified Reviewer CEO E-Learning Used the software for: 6-12 months ### "Seemed promising but not as reliable as others" August 24, 2024 3.0 Pros I found WebinarJam easy to set up, and the functionalities when it worked seem promising for running webinars. Cons Compared to other tools you can use for webinars, I found WebinarJam expensive. There were also issues of my audience hearing me. Whilst it appeared to be promising I had to switch to another more reliable tool. Review Source Response from Genesis Digital August 27, 2024 Thank you for your feedback! We're glad you found WebinarJam easy to set up. We're sorry to hear you experienced audio issues, as that’s definitely not how we intend the platform to work. We’d love to understand more about what happened and assist in resolving any problems. If you’re open to it, please reach out so we can help ensure a smoother experience moving forward. Ambar A. Head Of Operations Oil & Energy Used the software for: 2+ years ### "Webinars with many features to share information through the screen." March 24, 2023 5.0 We constantly use it to conduct webinars, the usage characteristics are very good, we benefit much more than with similar software, WebinarJam allows us to integrate a large number of people to maintain stable communications, we can record webinars to have a backup, it is a system very good that we have been able to take advantage of when communicating with colleagues and clients from anywhere with the help of WebinarJam. Pros It is a software that has many functionalities, webinars are very easy to carry out, we can share information when we communicate, we can create surveys, send messages, we unify a large number of participants, the audio and image are of good quality, it is perfect for integrate it to many departments, the user interface is very intuitive. Cons On some occasions the communication is interrupted, but it is a problem with the internet connection, they are not WebinarJam problems. Review Source Response from Genesis Digital February 13, 2024 Thank you for highlighting the ease of use and extensive features of WebinarJam. We appreciate your understanding regarding occasional interruptions, often attributed to internet connection issues rather than the platform itself. Thank you for being a loyal customer! Guillermo H. Gerente Health, Wellness and Fitness Used the software for: 2+ years ### "Un mounstruo de las conferencias masivas" September 21, 2022 5.0 Excelente herramienta para hacer conferencias masivas para 1 o 6 presentadores y cobrar la entrada, puedes tener 10.000 personas conectadas y va todo bien el streaming. Pros Puedes construir una conferencia desde cero, con todo, no es solo transmitir video, es que te da la posibilidad de generar una landing page de registro, enviar correos periodicamente a los que se registran hasta el día de la conferencia, incluso despues ofreciendo seguimiento o productos, es realmente fácil la configuración paso por paso, no te deja avanzar si no completas el 1mer paso, tiene plantillas buenas que usar tanto para la landing page, como para la thank you page y puedes guardar los datos de los clientes que se registran a tu conferencia con gestores de correo, en nuestro caso usabamos aweber. Cons No te da la posibilidad de que el cliente responda a los correos que se envian automatizadamente a tu correo empresarial, sino que va a uno propio de esta herramienta que no te da la posibilidad de responder, el costo de esta herramiente es poco alto en comparación con otras. Switched from [Vimeo Livestream](https://www.capterra.com/p/175546/https-livestream-com/) Porque Vimeo me da la opción de incrustar el web de straming a otras plataformas como Click funnels, donde yo mismo gestiono el acceso, además tiene un botón para ofrecer tu producto en el momendo del straming cosa que no tiene WebinarJam Review Source Response from Genesis Digital February 15, 2024 Thank you for sharing your experience with WebinarJam! We're thrilled to hear that you find it to be a comprehensive platform for hosting conferences, with easy step-by-step configuration and useful templates. Your feedback on email response options and pricing considerations is duly noted and appreciated so we can continually make improvements for you. Overall, we're delighted that WebinarJam has been an excellent tool for holding successful conferences with multiple presenters and large audiences. NKK Narendra Kumar K. Assistant Manager - Marketing Information Technology and Services Used the software for: 2+ years ### "Get more & more features that actually drive you towards your end goal" August 21, 2022 5.0 I was into the E-learning industry 2 years ago and we believe Webinars are the ones that help us improve our brand presence and also allow us in building the sales funnel for us, however, it is not an easy task to go live every day, we need a platform to do it on behalf of us and webinarjam is the right solution for us, we can stream 2 webinars parallel without even people knowing it. it is something that amazes us and we follow it regularly. Pros Running a live webinar without you being on the live is a pretty good feature from webinarjam. you can record a video and you can create a scenario like a live and stream it. access to the live chat based on your need, sometimes especially in live sessions you don't want a negative comment or negative feedback on your product or service etc. you can keep moderate those type of comments and as well as you can hide them from other users. Not only these there are lot of features that will actually help you in building the reputation that you are looking for with this webinarjam. Cons The chat delete option, Yes, Webinarjam don't had a feature to delete all the chat at once in the dashboard, you need to delete one by one which is a time taking process. However, remaining features are pretty good ones. Review Source Response from Genesis Digital February 15, 2024 Thank you for sharing your positive experience with WebinarJam! We're glad to hear that you find the platform helpful for running live webinars and managing chat interactions effectively. We'll take note of your feedback regarding the chat delete option for future improvements. YN Yvonne N. Director E-Learning Used the software for: 6-12 months ### "WebinarJam - why I chose it, what I like and what I'd love to change" November 16, 2020 4.0 At the beginning of this pandemic lockdown, I really wasn't sure that the training courses I offer would translate and work well in a webinar format. Yet they do! Over the past 8 months I've done 35 webinars or so, and it was a steep learning curve to begin with but now I'm not sure I ever want to go back to live events. Location isn't an issue - I've had people attending from the USA, Australia, South Africa, Malaysia and right across Europe. I work with parents of children who have disabilities, so there are no childcare issues either. The live workshops I'd been running had a very safe, supportive and cosy feel to them. Hugs in the room were common; people kept in touch afterwards with me and with each other, there was a warmth and a community feel that really was quite special. I didn't think it would be possible to recreate that ambience online. But somehow it's happened! We have about 10 times the number of people signing up to each webinar and with the chat log people reach out in support to each other all the way through. It's absolutely amazing that there is that closeness, that trust and that camaraderie when nobody actually meets at all. Pros The sound and picture quality is reliable, very few technical issues, easy to understand controls, responsive slide management, chat log very good, ease of exporting attendees and chat log lists on excel, easy to download replay video. Participants like knowing that they will not be heard or seen. I know that there is an option to include participants on camera and audio, but I haven't used it yet, and participants find that very reassuring Cons Three big issues. Every webinar I do I get several complaints from participants about the lack of a rewind or fast-forward function on the replay. The automated email software doesn't always included text changes I have made. The big issue with the automated email is that passwords aren't always obvious. Usually the only way people can find it is by clicking on the "thank you" link at the bottom. I'm also subscribing to Everwebinar but haven't been able to work out how to connect to woocommerce so I'm not using it, which is a real shame. Smaller issue - the admin of setting it up takes too long. And... the always on room is very difficult to use for what I'm doing with webinarjam because they are paid for password-protected events at set times. A feature to set passwords and to invite people to join for a scheduled time would be very useful. Reason for choosing WebinarJam I felt that WebinarJam offered more flexibility at a good price. Even the most basic WebinarJam package can accommodate up to 500 participants, whereas the costs of many of the others once you go over a hundred people becomes very expensive. It also seemed somehow friendlier and more intuitive. Review Source Andrés J G. Director E-Learning Used the software for: 2+ years ### "Was a gamechanger... Not so much anymore" August 13, 2021 4.0 I've been using Webinarjam for years. For starters, it's a no-brainer! It's easy to start and to learn how webinars work. However, I'm not crazy about the companies support. It used to be great, know just OK. I also see their offering a pic pricy compared with newer alternatives. Pros It's very easy to start, and its very well design. In a few minutes you can start and get up and going your first webinar. Also, it integrates with several platforms, like Aweber, Mailchimp, Zapper and the companies' own Kartra. Cons I can't see a big leap forward in the last couple of years. Yes, they did launch version 4 almost 2 years ago, but it was just a minor update, and since then, no new features whatsoever. They are lagging and don't innovate as much as one might want. Reason for choosing WebinarJam At the time, it was the go-to solution, so I decided to try them. It's easy to use, however, it's just a matter of time to switch to another provider, that will be cheaper and with more functions. Review Source TD Toni D. Marketing coordinator Computer Software Used the software for: 6-12 months ### "Easy to use but bad streaming quality destroys everything" November 24, 2020 2.0 WebinarJam is a good webinar tool but it lacks the most important thing in a webinar. A good streaming quality for the viewer. We have noe had severeal webinar and the customers are pleased with the webinar tool itself but everybody is complaining about the streaming qaulity. Pros WebinarJam is fairly easy to use and has both sales and marketing functionality within. A big plus for the ability to create different landingpages. It is easy to create several automated replies to registrants that goes out based upon your chosen settings. The software is easy for other to learn and the user inerface is easy to understand. Cons The resolution on live webinars are not good at all. In order to get any good quality on the live streaming, you have to use 720p or 1280x720 in screen resolution. This does not cope well with many of our software and our clients have complained a lot on this when participating on the live webinar. A feature that is lacking is the ability to fast forward/back when watching replay using their own tool. This means that we have to download the webinar and place it on a different webpage and use other movieplayers. When they provide with an on demand functionality, the least I expect is the ability to jump to sections in the webinar. There are only one person that can enter the admin tool and create webinars. You are only allowed to have one admin user. When the plan is to have several webinars and many may be at the same time, we have to have the option to have several admins that can create webinars. The live screen itself is filled up with empty space that reduces the size of the shared screen. When showing functionality in a software, we need the whole screen so that the viewers can see everything in correct size and not minimized. The support is only by email, and they very often answers generic answers although the questions are specified. There is little understanding of the problem and just on resolution it took many emails back and forward before I could get a proper answer. Alternatives considered [WebinarNinja](https://www.capterra.com/p/191881/WebinarNinja/)[Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/)[Livestorm](https://www.capterra.com/p/153937/Livestorm/) Reason for choosing WebinarJam With promised HD quality, nice price and many participants within packages, we decided that WebinarJam met our needs for webinars. Switched from [GoTo Webinar](https://www.capterra.com/p/163335/GoToWebinar/) Because WebinarJam promised HD Quality and the price was good. Review Source WC WENDY C. MARKETER Professional Training & Coaching Used the software for: Less than 6 months ### "Good but Can be Better " January 15, 2021 3.0 Overall, we have a love hate relationship with Webinarjam. We do not expect a perfect webinar software but we do hope there would be better enhancement as the pricing and quality should reach a certain balance. Pros During the pandemic, this software came to us like God-sent from heaven. At the beginning of the pandemic lockdown, my company depended heavily on the use of Facebook Live to conduct free webinars. Not until we came across this by recommendation from our marketing consultant, it was a total life changing experience. One of the best things this software provide is that you can customize your own landing page! We are a small startup company and we are still trying to get ourselves familiar with all webinar platforms. And yet, WebinarJam offers a great way to build your own landing page seamlessly. It is easy, beautiful and direct to use. You do not need a graphic designer to help you with the designs as they have a variety of templates for you to choose from. I think it is a life-saver as I am not a creative person in designing and their templates are just easy to use. Also, I love the fact that Webinarjam offers a real time chat feature, polls, ability to mark the "QUESTION" for speakers to pay attention to and also the show of the QR scan for participants to register. Cons The installation of Pixels can be a bit confusing. As each webinar being conducted means you have to reinstall the script to your connected site. It will be a hassle as we are using Wix and the installation of pixels from Webinarjam to Facebook and Wix can be a bit confusing. But they do provide the ease of splitting the leads so that you get to know the data of your registrants who have registered, attended or left the webinar. Moreover, I dislike the fact that not all mobile models are able to access to our registration forms which created some confusion for them causing us to lose of registrant numbers. The streaming ability might not be up to the par as well. As we tried to stream our webinar through Webinarjam and Facebook, and yet we found out that the resolution from Webinarjam is way more pixelated and therefore we had to direct all our participants to our Facebook Group instead. Customer support is good but if they could faster respond to us would be even better as submitting a ticket might take a day or two to receive a feedback. Hopefully, there would be a 24hour support window for customers. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing WebinarJam Because it was recommended by our marketing consultant Review Source Response from Genesis Digital March 14, 2024 Thanks for sharing your experience with WebinarJam! We're thrilled to hear it's been a game-changer for your company. We've made significant improvements based on your feedback and hope you'll consider giving WebinarJam another try! RH Richard H. Head of Technical Sales & Education Sports Used the software for: 1-2 years ### "Looking for the perfect solution" January 25, 2021 4.0 All in all, it offers most of the functions you can are looking for or can be found in competitor tools, but at a better cost. We have already renewed it from last year, so we are happy with the tools and our desires to optimize are really just to simplify it even further. Pros We like the ability to have several presenters work together remotely (incl. multiple presenter windows etc.) and the ability to setup several elements prior to the sessions like polls, offers, surveys. Also the chat and the "bigger audience" interactions work well. The video and transmission quality so far has always been good and customers seem to have a very intuitive and simple interaction as we haven't had any complaints about it yet. Cons We would love to have a more fluid switch between video and presentation. E.g. right after the video completes it should jump back directly to the presentation screen. We would also love the ability for the "request to speak" function to not require the attendee to become a presenter. It would also be great if a survey could be triggered directly after the session ends to enable the survey to be conducted by attendees then instead of requiring to send an email. Also the registration should enable the option "add to calender" to put it on peoples agendas. The setup of the webinar could be simplified by a guide through and not individual selections of every screen and text. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/)[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) Reason for choosing WebinarJam We felt the system was more stable and better suitable for bigger audiences. If we only had smaller audiences with more audio interactions required we likely would have gone for one of the web "meeting" tools Switched from [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Added functionality / Lower cost Review Source rW russ W. President Media Production Used the software for: 2+ years ### "WebinarJam in a Jam" December 12, 2019 3.0 WebinarJam allowed me to broadcast to a captive audience and interact with viewers. It was not as expensive as GoToMeeting and other products and seemed to have a lot of potential for the future. There were upgrades which promised more than could be delivered, and functionality which I was counting on disappeared. For example, a big reason for paying to upgrade was the ability to stream live to Facebook. This disappeared for unexplained reasons, and they kept saying that they were working on it, and blaming Facebook, but it never returned. A second problem was that the ability to stream your webinars to your own Website disappeared. After a couple of years, it seemed obvious that the company's owners were putting more and more of their effort in providing evergreen pre-recorded webinars and were launching a New Product that was a Content Management System and Funnel Building product, and little attention was being paid to upgrading webinarjam. The people who had originally been involved with promoting the product and supported in weekly broadcasts disappeared, and the lag issues never improved and now there seem to be connectivity problems. The scope within which you can use the product seems to have shrunk, and I now use other products which allow more presenters and are cheaper. Pros It gave me an alternative to GoToMeeting, and seemed to offer great flexibility, and features important to marketers and people offering training. Cons The lag between broadcasters and receivers. Small number of Presenters, and the failure to maintain integration with Facebook Live. I feel like the owners just moved on to developing other products. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing WebinarJam Originally, WebinarJam seemed to hold out more promise for future expansion, but instead features were dropped and the company moved on to promoting other products which were more lucrative. Review Source KH Kristine H. Director of Strategic Partnerships Medical Practice Used the software for: 1-2 years ### "It's Good, but... " September 28, 2020 4.0 WebinarJam has been okay overall. I rarely have technical issues, but some of the cons are BIG issues for me and have our company researching new platforms. We've had to add a second account to overcome some of these problems, and now we are looking at a third which has prompted our look for a platform that can meet our needs. Pros WebinarJam is easy to use from an attendee perspective. The pre-formatted landing pages are fantastic. The pricing is very affordable. I like that you can share handouts with attendees during the presentation. Cons There are multiple things that I dislike. Tech support is slow when you experience an issue and timeliness when you have issues with a webinar is extremely important. I don't like that I don't have the option to allow late attendees on WebinarJam like I do for EverWebinar - which creates a host of problems when you work with doctors who often run late due to patients. My attendees don't have the ability to fast forward or rewind the recordings which means I have the additional step of downloading the recording and then uploading the recording to YouTube. I really dislike the 30 minute wait between webinars, which is a scheduling nightmare in an of itself. When I originally signed up for WJ there were no limits to the number of attendees and now there are... which stinks. I'd also love the ability to add more registration options, not just name, phone, email... Alternatives considered [Livestorm](https://www.capterra.com/p/153937/Livestorm/) Reason for choosing WebinarJam Price and unlimited attendees Review Source HM Henry M. Regional Marketing Director Marketing and Advertising Used the software for: 6-12 months ### "Create more time and make more money" April 9, 2020 5.0 This system has made me more productive and l am really enjoying it. Pros I do a lot of online presentations to many people all over the world. This software has enabled me to have people from other countries to do one presentation for me which l record and l am able to use it many times without necessarily paying for their services and l can now have tailor made presentations for each market. I have created more time for myself to do other things that’s on average of about 20 hours a week because l no longer do the presentations live myself. The software is easy to setup and use and no more late night or early morning presentations because of time zones. This software adjusts for each time zone so l can have webinars running for appropriate times for people all over the world whilst l sleep. This system emulates real live presentations and a registrant will not know that it’s not live. Cons I have to scratch my head for this. If l could customize the registration fields to capture the information l want and if the system can pick which country someone is registering from so that their country is the first or top of the list to select instead of scrolling down when entering their phone numbers Alternatives considered [Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/) Reason for choosing WebinarJam Flexibility and value for money and easy of use. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) I am able to connect more people and have many webinars running at the same. There is value for money Review Source Philippe A L. Founder & CEO Used the software for: Less than 6 months ### "So Glad We Bought EverWebinar (from WebinarJam) We absolutely love it " December 18, 2017 5.0 EverWebinar allows us to run webinars to promote our business 24/7/365 in any countries in multiple languages. EverWebinar provides a fantastic ROI. Pros We had a dream: What if we could build a system that would allow us to get everything done for our Automated Webinars inside Facebook Messenger? We recently purchased Everwebinar. What if we could make it even better by offering such a smooth and seamless experience that we would get signup and attendance rate through the roof. This was the plan: From signup to delivery of a branded url to the webinar, reminders before the webinar, follow-up messages if they missed the webinar, attended but left early, watched but did not buy etc, ... All done in Messenger. With open rate in Messenger up to 100% and 10x higher CTR than email we thought this would be a game changer for us. We have spent 3 days and almost 3 nights trying to create this system. It was freaking hard to get all the pieces work together. We failed and failed more. It has been the most challenging automated workflow we've ever built. We were exhausted, our brains fried & froze. We hit a massive roadblock and spent 24 hours just on a "little tiny" piece of the puzzle: getting it to work no matter what the timezone of the user is, no matter which On-Demand time they choose. We were almost there 99%. And then we had a moment of grace. We made it. And now It works beautifully. So if you ever had the same dream now you know it is possible. If you want to test it for yourself check our webinar on "How to create Chatbots and Automated Marketing". Cons We would love to have schedule code for Just in Time webinar. I it.have contacted support about this and the tech team is working on Review Source NC Noel C. CEO Computer Software Used the software for: 2+ years ### "Good Software but Support Needs to Improve" April 10, 2020 3.0 When the platform is working smoothly (like the Older Versions) it's a great way to sell products via webinars. The New Version is still very buggy so it's a challenge to use at the moment but hopefully overtime it can catch up and be as solid as the Older Versions. Pros It's a good "All in One" type of software for running webinars and covers all the basics well. Cons I've been with EverWebinar since the very first version and have since moved onto the 2 new platforms they have developed and am now using the new platform. Unfortunately several months after using the new platform I am still finding and reporting new bugs to Support. They used to be very quick to reply but nowadays it takes 5-7 days to hear back from them so tickets are open for many weeks. Sometimes they fix bugs but often I am told the issue is on my side which is very frustrating since the Older Version of the platform worked like a dream and all the bugs only appeared in the New Version. So as much as I like the EverWebinar Team the Customer Support is really lacking at times and that's reflected in a lower recommendation/score that I would normally give them but I have to be honest here. Also, you can Request Features but some very important ones that received tons of votes from other users going back 2-3 years were never put on the Roadmap so I would like to see them listen to their existing customers more when it comes to what new features to add. Review Source KS Karisma S. Creator & Founder Leisure, Travel & Tourism Used the software for: 6-12 months ### "THE SECRET SAUCE TO GROWING MY BUSINESS" October 28, 2020 5.0 It has been great. I would love to see improved features, however it's still supreme right where it is. Multi user function to restrict my other staff from download emails would be great. Pros We started using webinar jam we had to come up with a solution to pivot our business. Webinar allowed us the ability to literally take hundreds of prospects from our free webinar to being paid customers with ease. The set up process is pretty lengthly, but they created a simple step by step fool proof process that is so very worth it at the end of the day. We have used several other softwares which were either too pricy and didn't deliver the value or didn't offer a streamlined and easy process to get someone to purchase during the webinar. Because of webinar jam we have been able to make sometime over $5000 in one hour from sales. Thank you! Cons ability to stream on multiple social media platforms at once and collect emails from those that want to watch. lack of ability to allow attendees to sign up for email news letter during the sign up process. ability to assign user to your account however limit admin access so that my assistant and other staff can access and create webinars but prevent them from accessing the ability to download emails from past webinars. Would love if you also added in the ability to have break out rooms, or eventually full event options like hop.in Alternatives considered [Webex Suite](https://www.capterra.com/p/237272/Webex/)[GoTo Webinar](https://www.capterra.com/p/163335/GoToWebinar/) Reason for choosing WebinarJam Again the ease of use and the reviews from many other successful online marketers. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Zoom meetings and zoom webinar just did not have the functions to closes sales during the webinar like webinar jam did. Closing sales to our membership platforms are very important Review Source BS Brian S. President Financial Services Used the software for: 2+ years ### "Do not buy this webinar system, you will lose lots of money and get no support!" April 27, 2021 1.0 We used WebinarJam because they market that it's easy to use and effective. It all sounds good until you spend so much money on marketing to send clients to the WebinarJam system and prospects complained every week that they could not view my video, they got booted off the webinar, prospects were not able to log into the webinar and so much more. I put out a support ticket on this issue and no one responds back. They have poor customer service. Don't waste your time on these small webinar companies. We went back to Zoom and so glad we did as Zoom has the infrastructure to run effective zoom and webinars and have the team and experience to help when something goes wrong. We spent so much money monthly on marketing dollars to get people to our webinar and WebinarJam made us lose so many prospects and money. Pros The Evergreen platform is a good idea if it works properly. Cons Prospects were not able to log in, people got booted off the webinar, administrators had a hard time starting a webinar and their support system was horrible. We lost so much money relying on this system for our webinars. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Lost too much money losing prospects and no help from their support team. Review Source Response from Genesis Digital May 6, 2024 We're truly sorry to hear about your negative experience with WebinarJam. We've taken your feedback seriously and have been diligently working to improve our platform and support services. We understand the importance of reliability and customer satisfaction, and we'd like to invite you to give us another chance. We've made significant enhancements to address the issues you encountered, and we're confident that you'll find a much smoother and more reliable experience now. LD Lawerence D. CEO Management Consulting Used the software for: Less than 6 months ### "Does the job but the lag for real time streaming is brutal " September 26, 2020 2.0 The experience has been good so far but with a few tweaks it could have been amazing. For example: when the presenter starts the Webinar software, there is NO indication how to start the webinar itself. Initially you will think it is started. If you have not watched the vidoe training, you will eventually guess that the red icon at the top right hand side (just off center) of the screen needs to be selected and it will turn green. It is small and not intuitive. Being able to record a Presntation and then playing that in an interactive webinar would allow a single person the chance to manage a full webinar as well. They could record the presentation and manage the control panel and audiance questions via chat during the replay of the presenation. This would limit what the webinar could do to engage the audiance (like a real-time survey would not be feasable until the end) but sometimes a 10-15 minute presentation would be enough anyway. Pros Great set of features Price includes most everything you need to design, announce, and run a webinar Allows for the posting of recorded webinars Allows for surveys during webinar Can push product offerings during webinar Generally the product is easy to use with only minor things that can be easily fixed to make it a better UX. Cons It takes practice to use smoothly Starting it up the first time is not intuitive There is a lag between the presenter and the attendees that is a minimum of 15 seconds and almost as long as a minute in some cases. There does not seem to be anything we can do about this lag and no logical reason for it other than the software itself. We are still learning the tool and know the lag might be bandwidth issues at the attendees' work locations but it appears to be consistant and we are not sure why. Reason for choosing WebinarJam It had the right balace of features and price. The optional capabilities that come with Everwebinar was also considered but we have not had a need for that and have not paid for that at this time. Review Source Response from Genesis Digital May 7, 2024 We appreciate your detailed feedback and apologize for the lag you've experienced during real-time streaming. We've taken note of your concerns and are actively working on improving the streaming experience to minimize any delays. Additionally, we're enhancing our user interface to make it more intuitive for first-time users. Thank you for your patience and understanding as we strive to make WebinarJam an even better platform for you. JH Jodi H. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Jury is still out...." June 8, 2020 3.0 It's not plug and play! My experience has been laborious and stressful. I am working diligently, and have been for 2 months, to understand how to pull off a webinar with no issues, but haven't yet. That is a whole lot of effort with very little return. Pros The reporting is what separates Webinarjam from the other platforms being used like Zoom. Cons The training. It is baffling that a webinar company does not have a single teaching webinar on their product. Instead you have read the directions that read like a tech manual. It's not good. In addition, because there is no call in support, problems cannot be fixed when you are experiencing them. I sit in on the QA sessions, which are helpful for general issues, but not specific to individual issues - which seem to be vast. Tied with training is the inability to customize or expand the registration page. For novices, we are lost when we hear terms like API ( we hear blah blah). All I need is a few more fields... why does it have to be so complicated? The guys who do the Q&A session are nice enough, but you can tell they are techies, when the people on the phone are not. It's speaking two different languages. Reason for choosing WebinarJam I had to purchase Webinarjam because our CE accreditation authority would not accept Zoom or any other "meetings" software. I did some research online, and Webinarjam got good reviews - it was a crap shoot. I think for the technical savvy user, it might be easier, but for the novice - it's painful. I held a webinar last week with 2 presenters. The audio issues were sporadic and unexplainable. The questions I got from the tech team are vast and I probably won't be able to answer them. I am hopeful, but the jury is still out on my overall feeling about this product. Review Source Matthew O. Co-Founder Used the software for: 2+ years ### "Not Renewing for a 3rd Year" December 19, 2017 1.0 We were "mostly" able to run a weekly mastermind using WebinarJam. Pros We have used WebinarJam for over 100 live events since late 2015. The support team are normally quick to respond when there is an issue and since the update, the new format is nicer than the previous version. When it works, it works, however when it frequently does not it is normally too late to be able to anything to rectify the situation with the attendees. Cons "Unreliable" - After using WebinarJam for two years now, we have found it to be unreliable. One week it will work, the next, the webinar has already ended, no emails have been sent or some other issue has arisen stopping the webinar from going ahead. "Expensive"- We are no longer willing to pay for a product that frankly Google Hangouts/YouTube Live can provide for free. And nope, we won't miss any "special features" in WebinarJam. Frankly Webinar has made us look stupid several times, today is the last day of it doing that. Review Source TG Trish G. Head of Marketing Alternative Medicine Used the software for: 6-12 months ### "Webinar Option that Delivers Automated Experience " February 2, 2023 5.0 I would recommend. It was a good option and looked great from the consumer / user side. Allowed us to drive attendance and user flow much easier than having to physically be on the webinars ourselves. Overall happy with it. Pros Software has great features that allow for “live” looking webinars. Was a great option for my company to use to run frequent webinars without having to be on the webinar. We used pre recorded videos. Follow up features and reminders worked well. Overall I was pleased with the software. Cons The set up was a bit complicated. Had to get my agency to help figure out the technical end so that it worked correctly. Switched from [Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/) Needed something with more features and ability to run automatically. Review Source Response from Genesis Digital February 12, 2024 Hello Trish, Thank you for sharing your feedback and giving WebinarJam 4 stars! We're thrilled to hear that you love the feature that allows you to mimic a live webinar for your clients. Your experience with the setup and learning process is valuable feedback. We are committed to consistently creating positive experiences for customers like you, so you can continue doing what you do best and serve your clients in the best way possible! WS Wendy S. Founder, President Fresh Start FAmily Online E-Learning Used the software for: 2+ years ### "Worst customer service & glitchy platform around " April 9, 2020 1.0 Horrible. Lost sales from using this platform. Pros The features of this product are glitchy beyond belief. One of the most important components (confirming a correct time) was not working for my last email for 6000 families & when I tried to get support to fix it, I emailed customer service department & submitted tickets AND sent instagram & facebook messages with NO RESOLUTION. The confusion my clients had over the time of the webinar created so much extra work & definitely prevented sales from happening. Am still in disbelief that webinar jam does business like this. They'll take your money for annual plans but then do NOT come through with customer service. Now that my webinar is finished, I'l be looking into getting a refund & cancelling my service & will be looking into easy webinar or zoom. Cons Glitchy software, Said the new 4/0 would be better, it's not. Time confirmation doesn't work (confirms London time, not PST - very confusing to students), emails not reliable (almost half of my students said they never got emails from the platform), so many to list. Customer Service is the worst I've ever experienced & I work with approximately 10 online platforms to run my online education business. Reason for choosing WebinarJam A fellow educator used it & then also ended up switching because it was an awful platform & awful customer service. Review Source VR Verified Reviewer Docente E-Learning Used the software for: 2+ years ### "Seminarios usando Webinar Jam" January 5, 2023 5.0 Pros Su funcionalidad para el desarrollo de seminarios web y accesibilidad desde cualquier dispositivo. Cons Dificultad en la asociación con servicios externos. Review Source Response from Genesis Digital February 15, 2024 Thank you for sharing your thoughts on Webinar Jam. We're pleased to hear about the benefit of it’s functionality for you. We would love to understand more which external platform you had difficulty connecting with as we do offer many seamless integrations. Please email support@webinarjam.com, your feedback is invaluable to us. VR Verified Reviewer CEO/Founder Human Resources Used the software for: Less than 6 months ### "Easy! Affordable! " June 23, 2020 5.0 I plan on using WebinarJam for three things: (1) marketing for customers for \[SENSITIVE CONTENT HIDDEN\]. \[SENSITIVE CONTENT HIDDEN\] is connects job seekers with a sharp, well-trained, highly effective personal recruiter to work with the jobseeker step-by step to get them employed. This is nothing like straight out of the box "career coaching" and it is not help with "resumes" (although it includes that) or some random job seeking program. It's having a PRIVATE RECRUITER working for the job seeker. Sourcing jobs that might be right for the job seeker. Networking on behalf of the job seeker. Guiding the job seeker in a successful salary negotiation. (2) delivering instruction to \[SENSITIVE CONTENT HIDDEN\] clients. (3) creating marketing webinars for my clients to promote themselves. Pros I found it easy to use and how amazing my webinar looked -- not just the actually webinar but all the ancillary materials look very high-end, well beyond my skills in creation of marketing materials . Cons Trying to think of something really -- but I like everything so far; setting up a webinar is easy. Doing it, is easy. And the tracking of information on participants is easy as well. Reason for choosing WebinarJam What Zoom would offer and what you offered were very different. Just software v. a complete package to create webinars that could drive sales. Review Source MK Matthias K. Founder Media Production Used the software for: I used a free trial ### "Catastrophic support, just bought software and forced to transition to version 4 which DOES NOT WORK" January 29, 2020 1.0 Pros seems all eays BUT IT DOES NOT WORK at all and support ignores you. Cons Catatrophic support that does not come back to you. But let's start with the beginning. Their webinar registration templates do not offer free form fields (I need additional information on webinar registrants such as "company type"). Then just one day after buying the software I am forced to do this - a RIDICULOUS PROCESS. However it does not work as NONE of my logons work. "Starting Jan 31st WebinarJam & EverWebinar 3.0 will no longer have the ability for new webinars to be set up and run. 1. First, you will need to click and go here 2. Once on that page simply click the “forgot password” text under the log-in button. 3. Enter your email address in the box and click “reset my password.” 4. Once complete, you’ll receive your new log-in credentials in your email inbox and you’ll be able to access the new platform. So I opened up support tickets WHICH I CANNOT ACCESS AS THE LOGON DOES NOT WORK! "if you would like to review your tickets, please follow these three simple steps: Visit our Helpdesk portal at https://home.webinarjam.com/contact Click on Support and then My Tickets. See screenshot: https://www.screencast.com/t/dwwrGmVCbF Log in using these credentials: Email: Password: " AND, of course, the PASSWORD RESET does not recognize my email! Now, don't get me wrong, I have been operating a web based business since 2003 and studied computer science, so I am usually good at setting up stuff but this is crap. Review Source Similar Products Featured