# WebPunch Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WebPunch the right Review Management solution for you? Explore 34 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/165879/Online-Monitoring/reviews --- WebPunch 4.9 (34) [View alternatives](https://www.capterra.com/p/165879/Online-Monitoring/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of WebPunch Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews MK Mike K Director Business IntelligenceConstruction, 201 - 500 employeesUsed the software for: 1-2 years. “Working closely with \[SENSITIVE CONTENT HIDDEN\] has made our integration be a very seamless experience and could not be happier with his work.“ March 2, 2021 ## Showing most helpful reviews Showing 1-25 of 34 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tiffiny C. Business Owner Consumer Services Used the software for: 1-2 years ### "WebPunch has made managing my reviews a breeze! I highly recommend them!" April 27, 2018 5.0 Pros The ease of use of the website and access to reports. The reports are easy to read and understand. The format of is appealing and clear. The team behind the software is excellent. Cons I would only suggest being able to print reveiws - create printer friendly view of the reviews so that I can share with my team without have to produce a boring Xcel spreadsheet. Review Source Response from WebPunch May 2, 2018 Tiffiny! We are so lucky to be working with such an exceptional business owner like yourself. You are on fire and so fun to work with you. Thanks for your generous words, we have to say that we adore working with you! We get tired of spreadsheets too! They are boring. What about sharing with your team the daily reports? Those are graphically better. Would that work? If not, let's get on the phone to see what we can do! CK Christina K. Manager Child Day Care Services Used the software for: 1-2 years ### "Great site! " April 11, 2025 5.0 I really enjoy webpunch because it gives us the insider perspective of the consumer/ members and how they really feel about us and what ways we can improve as a company. Pros It’s a great tool to see how our consumers feel about our product without any negatives. Cons It doesn’t always track the people who write the reviews to our product. Review Source TF Ted F. Owner Used the software for: Less than 6 months ### "Even using a PC interface isn't very intuitive. " April 28, 2018 3.0 Pros A lot of information is available to users of this software that we didn't have with our previous vendor Cons Doesn't work on mobile devices. It also is Not very intuitive even when loaded on laptop or desktop computer Review Source Response from WebPunch May 1, 2018 Hi Ted, Thanks for your candid feedback. You are right, the main app is meant for tablets and desktop. The reason? We have a lot of data and when viewed on mobile, it was too much. We do have a mobile app for reviews and would love to show you this. I will have Piper reach out to you. Great to hear from you and thanks for your feedback! VR Verified Reviewer Digital Marketing Manager Consumer Services Used the software for: 1-2 years ### "Excellent Partner" April 19, 2018 5.0 Pros The thing(s) I like most about working with WebPunch is their customer support and their forward-thinking mindset. WebPunch consistently goes above and beyond my expectations in all that they do, and on top of that, they're always on the cutting edge of technology with their platform offerings. Cons At the corporate level, I don't have the same experience with the software our franchisees do so I can't speak for everyone, but my experience with the software has always been on point. Review Source Response from WebPunch April 20, 2018 We are bursting with pride over here at WebPunch. Your review was awesome and we are so grateful! We love you right back! NW Nolan W. President Automotive Used the software for: 2+ years ### "Web Punch has been instrumental in managing our online reputaion!" April 20, 2018 5.0 Ease of keeping our online reputation top notch! Easy monitoring of our online presence without us having to constantly monitor. Pros Web Punch allows us to focus on our business instead of worrying about our online presence. We know that Web Punch will let us know when we have both a positive or negative review and always aids in a response. Our account manager, is the best! She is quick to respond and always on point! Cons We really don't have any cons with the software! Web Punch has been key in keeping our online reputation top notch! Review Source Response from WebPunch April 24, 2018 Nolan! Wow! What a fantastic review. We are so grateful to hear from you. We have to admit that we think Rachel is amazing too! She is great with clients and our team adores her. We feel the same way about you too! Thanks for taking the time to post this for us! It means a lot! KG Kate G. President Used the software for: 2+ years ### "Such an easy yet powerful way to manage my reviews and generate more customers as a result." April 19, 2018 5.0 I stay on top of my customers and manage any issues that arise as soon as I am aware of them. I also increase my online presence by encouraging reviews from my customers Pros Ease of use and the dashboard, where everything is at my fingertips. Its a remarkably simple yet powerful dashboard that enables me to access all the information in one place. Cons Sometimes it takes a minute to remember how to find something, just because I have so much information I can access. Hardly a con, just a result of having so much information in one place. Review Source Response from WebPunch April 24, 2018 Kate! This review is simply awesome and we are very grateful to hear from you. We are glowing with pride over your words. We have some advancements we are making this year that we think you will love. We can't wait to see you again in Mexico! Marci K. Vice President, Marketing Construction Used the software for: 2+ years ### "Great team of people who truly care about our business and our people. " April 19, 2018 5.0 Pros The software is easy for all levels and provides at-a-glance management data as well as more detailed information as needed. Cons Looking forward to more on-demand segmentation abilities so we can view the data a bit more customized. Review Source Response from WebPunch May 2, 2018 Marci! How in the heck did we miss your review? We love you to death and would do anything for you. Thank you for your review! It really means the world to us that you would do this for us! We are so dang excited about this new release too! ...So let's hurry and get it done! Segmentation on the way! BY Bryan Y. co-owner Automotive Used the software for: 2+ years ### "I use the service, not software." April 21, 2018 5.0 It is not software that I get from them, it is a service that responds to reviews that I get on the internet. Pros I love that the reviewers that I have dealt with in the company have been awesome and responsive. The responses that they write are spot on. Cons They do not cover or review all the potential reviews that are out there. What else is there to say? Review Source Response from WebPunch April 23, 2018 Hi Bryan, We appreciate your candid review. Yes, we have been contracted by your corporate team to only respond to a handful of sites. We hope to see this number grow! So let's keep on pushing this together. There is so much more that we could offer that would make you love the software too! Don't worry, we are poking corporate to see what we can do to push the needle. Thanks so much for taking the time to write and post this. It means a lot to our team! Tim L. Franchise Owner Consumer Services Used the software for: 2+ years ### "WebPunch has been very easy to work with and has really helped out our online review process" April 28, 2018 5.0 Pros I like the Auto responses to customer online reviews. It makes things much easier for me to not have to deal with that. Cons I have no issues with the software or company. They have done what they said they would do and it has worked well for our office. Review Source Response from WebPunch May 1, 2018 Tim, How wonderful to hear from you and thank you for providing us with this review. It means a lot to our team that you would take the time. Here is to working together 2+ more years! VR Verified Reviewer Executive Advisor Management Consulting Used the software for: 6-12 months ### "Effective Platform - Exemplary Customer Service" April 19, 2018 5.0 It's an easy and familiar format. The LinkedIn auto-population didn't tell the full story, but that's not a giant deal. Pros Effectiveness-- took 147 franchisees from 1.3 stars to 4.3 stars in only 8 months in an industry that is known for customer complaints. Cons No one ever likes the initial implementation, especially with a multi-unit enterprise, but the WebPunch team made it as painless as possible. Review Source Response from WebPunch April 20, 2018 Wow! How wonderful to take a brand from 1.3 stars to 4.3! This is music to our ears! Thank you for this wonderful review. Here's to a great future! OD Olivia D. Marketing Manager Computer Software Used the software for: 6-12 months ### "Easiest way to optimize customer reviews" April 14, 2022 5.0 Pros The analytics on our NPS feedback tool has really helped our brands get a lot of new reviews, without lifting a finger. Cons To be honest, there are no cons. This takes the pain out of receiving and reviewing customer feedback. Review Source MS Michele S. owner Used the software for: Less than 6 months ### "Simple and straightforward - graphics are good and easy to use." April 26, 2018 5.0 Pros The software seems very easy to use, easy to read, easy to follow. Overall simple and straightforward. Review Source Response from WebPunch April 27, 2018 Michele, We can't wait to show our UX/UI designer your review, as he works so hard making sure the software is easy to use. Thank you for being such a great client. RC Rhonda C. Owner Used the software for: 2+ years ### "Mosquito Joe of Mansfield has loved working with them for the past 3 years." April 25, 2018 5.0 Pros Webpunch is wonderful! They take care to create professional responses in a timely manner. We have greatly benefited from their services. Cons I have been using their services for several years and I have had no negative experiences. Therefore, I have no negative feedback at this time. Review Source Response from WebPunch April 26, 2018 Rhonda! Can you believe it has been three years that we have been working together. We feel so lucky and grateful! Our team can't thank you enough for all of your support over the years and for taking the time to write this amazing review. WebPunch adores you right back! TF Tiffany F. Owner Used the software for: 2+ years ### "Excellent Customer Service " April 19, 2018 5.0 Pros I love everything about the service ! Customer service is absolutely suburb. I would highly recommend them to others Cons i can not say anything bad about the service . The service is wonderful. How could you go wrong with using it Review Source Response from WebPunch April 20, 2018 Tiffany! We love you right back and are so lucky that we have been able to work with you over the last couple of years! You are an amazing business owner! Thanks for this amazing review. Our team appreciates it! DM Denise M. VP Local Operations Executive Office Used the software for: 1-2 years ### "Exceptional service." April 19, 2018 5.0 Pros It's ease of use. The system is very easy to use and the reporting is very informative. The system also works well with other system. Cons I don't have any issues with the software. I feel it does exactly what we need it to do and the service we receive from the team is exceptional. Review Source Response from WebPunch April 20, 2018 Denise! We feel privileged to get to work with you. You are everything exceptional and we are grateful that we get to be an extension of your team. Thank you for writing this review for us! It means the world to us! PG Piper G. Account Mgr Computer Software Used the software for: 2+ years ### "Awesome" September 21, 2017 5.0 Best Online Reputation Software EVER! Pros Great love everything about the software! I work at WebPunch and we make sure everything is RAD for ALL! Review Source Response from WebPunch September 22, 2017 Ha! Piper! Thank you for writing this, I know we were doing as a test to see if the review widget was working on Capterra! You really are everything wonderful! KF Karlene F. Customer Relations Manager Used the software for: 2+ years ### "Great and simple service!" April 19, 2018 5.0 Pros WebPunch is great at helping us track and monitor how we are doing with our customers! It is fairly easy for them to navigate and use. In return we receive helpful feedback that helps us improve. Cons Not just saying this but the team at WebPunch is great, we have been using them for about 4 years now and over that time they have continued to self improve! Kudos WebPunch! Review Source Response from WebPunch April 20, 2018 Karlene, your review has our team gushing with pride! I have to say, we really do love our clients are trying so hard to improve. Thank you for noticing this! We want you to have the best experience possible. I just can't thank you enough for letting us know how we are doing! You are wonderful! SS Stephanie S. Business Owner Used the software for: 6-12 months ### "I have never had a bad experience with this company. Love them! " April 23, 2018 5.0 I have an easy platform to know how my company is doing with our online presence and NPS scores. Pros Easy to use and provides great feedback for my company. I recommend this software for any company that takes their reviews seriously. Cons I don't have a negative. I have yet to have a negative experience with this company. They are always ready and willing to help make your company grow in their online presence. Review Source Response from WebPunch April 24, 2018 Stephanie! We love you too! We don't know how to thank you for your years of support. You have been amazing to work with. You deserve every success in the world! BM Brooke M. Office manager Used the software for: 2+ years ### "Great overall " April 19, 2018 5.0 Pros I like that our reviews are kept track of and that this is not something I have to manage myself. You really stay on top of handling the issues that come up Cons There's not really anything I don't like about the software. The only thing is I don't know if it is 100% necessary- this is something corporate requires us to use Review Source Response from WebPunch May 2, 2018 Brooke, Thank you for the review, we sure do appreciate it. The best part? Corporate pays for the service, as they wanted to make sure that you all have the tools you need to build relationships with your clients without the worry of cost. Wonderful to have the opportunity to work with you and if you need anything at all, please let us know. MK Myra K. Digital Marketing Manager Automotive Used the software for: 2+ years ### "The WebPunch software tool has been extremely helpful, especially when you have over 250+ locations." April 23, 2018 5.0 It saves me time. Pros I like how the list of locations is organized and that I'm able to check NPS scores, Reviews scores, citations, etc very easily. It saves me a lot of time because it is all in one place. Cons The review request feature is something that I rarely use because we have another company that generates letters asking for customers to post a positive review. Review Source Response from WebPunch April 25, 2018 Myra! Thank you for your review. And we have to say, that we love saving you time. ...We need to change it so you are using all of our features! We sure love working with you! SW Stormy W. Owner Used the software for: 6-12 months ### "Good dashboard, easy to read overview" April 19, 2018 5.0 Pros Easy links for customers to provide reviews, notification of review postings are sent by email, easy to view feedback results. Cons Difficult to view individual feedback provided. Assigns a task to all reviews and all options are for addressing negative comments. Review Source Response from WebPunch April 24, 2018 Stormy, Thank you very much for telling us where we shine and where improvements need to be made. I send Piper your comments who will reach-out to you. It sounds like some adjustments need to be made. We will get on these right away! DO Debbie O. Franchise owner Construction Used the software for: 1-2 years ### "Our reviews have increased, and prospective customers tell us they chose us based on the reviews. " September 28, 2017 5.0 Increased Revenue due to more prospective customers. People tell us the reason they call and or select our firm is because of the positive reviews Pros We like that WebPunch sends automatic notifications, provides easy tracking, and a great support team behind the software. Our revenues have increased. We have customers tell us that they chose our company because of the reviews. Review Source Response from WebPunch September 29, 2017 Debbie, Wow! You are amazing and I can't really can't thank you for your review of our services and product. The WebPunch team thinks the world of you and are grateful that we get to work along your side! The best part? You've gotten new business! All the best! Ginger Jones Co-founder Anna B. Email Specialist Used the software for: Less than 6 months ### "Awesome product!" September 21, 2017 5.0 Pros Easy to use, makes getting and understanding customer feedback much easier. And the WebPunch team is awesome! Cons Not much, it's a great app! There's a few features that would be nice to have, but overall it is amazing. Review Source Response from WebPunch September 22, 2017 Anna! I have to say, we love working with you too and think you are just fantastic! Thank you for taking time to review our services. It means the world to us and we know how busy you are! Ginger Jones Co-Founder EW Eileen W. Owner Used the software for: 1-2 years ### "very fast response time" April 19, 2018 5.0 Pros Any time a review is posted i instantly hear from someone at web punch to let me know. this really helps to keep on top of my response to our customers. Cons nothing! i have never had any issues with the software or the poeple i work with at web punch. everyone is great! Review Source Response from WebPunch April 20, 2018 Eileen! You review made our day! I love to hear that our team has a fast response time. This is something that we really work hard on. We think you are great too and can't thank you enough for your kind words! KC Karyn C. Operations Used the software for: 1-2 years ### "We really liked working with WebPunch. Their customer service was superior. " April 19, 2018 5.0 Pros We thought the software was user-friendly. Very easy to navigate the program from the very first time it was showed to us. Cons No complaints. We never had any complaints with WebPunch. Thought it was good from the beginning. Review Source Response from WebPunch April 20, 2018 Karyn! How wonderful to hear from you! Thank you very much for this amazing review. I am so glad that you found the software easy to use! We have a great UX/UI designer and I can't wait to show him this! Thanks again for taking the time to post this for us! Similar Products Featured ## Related categories [Review Management](https://www.capterra.com/review-management-software/)