# Page 2 | WebPunch Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is WebPunch the right Review Management solution for you? Explore 34 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/165879/Online-Monitoring/reviews --- WebPunch 4.9 (34) [View alternatives](https://www.capterra.com/p/165879/Online-Monitoring/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of WebPunch ## Showing most helpful reviews Showing 26-34 of 34 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LF Lindsay F. Co owner Used the software for: 6-12 months ### "Overall, great product." April 23, 2018 5.0 Pros Keeps track of customer reviews, prompts for response of public reviews on Facebook pages and similar. Cons The mobile version is a bit tricky to find what I need to respond to a customer review of our services. Review Source Response from WebPunch April 24, 2018 Lindsay, Great to hear from you and thank you for taking the time to post this review of our services. Good to hear about mobile. We will have your project manager reach out to you to help. Thanks, Lindsay! RA Ryan A. Marketing Technology Manager Sports Used the software for: 1-2 years ### "WebPunch is the best!" April 23, 2018 5.0 WebPunch allows us a modern, easy way to track customer feedback, which we were doing previously by pen and paper. It has allowed our locations a simple way to collect feedback, engage with customers, and really learn how their business is performing. Pros Super easy to use and navigate. I love how detailed and responsive the platform is. I also really enjoy being able to see the progress of the listings set up process. Thanks for all the detailed notes! Cons When I'm in a specific location and want to switch I wish I could type in the name of the location instead of having to scroll or go back to the full list. Review Source Response from WebPunch April 25, 2018 Ryan! You are awesome and we love working with you. Thank your for this fantastic review! We agree on the ability to select a location without having to go to the locations page. We have it on our list to do. Thanks for being so great to work with! MK Mike K. Director Business Intelligence Construction Used the software for: 1-2 years ### "Great Experience" March 2, 2021 5.0 Pros Web Punch has been extremely flexible to work with and provides our team an easy interface that allows our users to work with the collected survey data. Working closely with \[SENSITIVE CONTENT HIDDEN\] has made our integration be a very seamless experience and could not be happier with his work. Cons While Web Punch's default interface is helpful, it can be confusing to our customers at times. However, they have been very open to new suggestions and have implemented a lot of our team's ideas. Review Source JH Jeff H. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Webpunch is always helpful and knowledgeable. " April 26, 2018 5.0 Business input Pros Easy-to-use, never have had to call for help. Easy to teach to employees. Has the appropriate info on dashboard Cons Really nothing to dislike. I'm an old guy and if I can use it, then anyone should be able to figure it out. Review Source Response from WebPunch April 27, 2018 Jeff! Your review put a smile on our face! We can't thank you for your years of support and we are looking forward to many more. Thanks again for taking the time to write this review! SD Sarah D. Marketing Coordinator Building Materials Used the software for: 6-12 months ### "I have had nothing but good experiences with WebPunch. ." April 24, 2018 5.0 Pros The WebPunch software is very user friendly and well designed. I have always received great customer service. Cons The WebPunch software could use more options as far as reporting goes. More analytical data for each customer. Review Source Response from WebPunch April 25, 2018 Sarah, Wonderful to hear from you and thank you for this wonderful feedback. Our team appreciates it! BT Bill T. Director of Marketing Construction Used the software for: 6-12 months ### "Rock stars!" September 28, 2017 5.0 WebPunch increased our national franchises' star rating from 1.3 to 4.3 in a period of 8 months with superlative service. Pros The platform is easy, intuitive and gives me what I need most. More importantly, the customer support is absolutely stellar. I recommend WebPunch to all the business owners I work with. Cons Haven't found a key requirement lacking at this point. Have not had to push the integration limits yet. Review Source Response from WebPunch January 4, 2018 Bill! This review is stellar! Thank you so much and we love working with you too! Happy New Year! CG Chris G. owner Used the software for: 6-12 months ### "Fantastic, personalized, customized" April 26, 2018 5.0 Pros the app is easy to use, and synchronizes with our customer database in a way that our customers can then proceed with a review at our favorite review places.. Cons there's nothing in the software we dont like, however i will like to have a test feature so that we can test what is that is going out to customers to make sure is what we need.... Review Source Response from WebPunch April 27, 2018 Chris! Wonderful to hear from you and I have good news for you. There is a test feature on the app. I will have Piper reach out to you to show you. It's super easy to use! You can use your cell phone for text or your email address. Thanks for writing this review for us. Your support means a lot to us! AJ Anne J. Owner/Manager Used the software for: Less than 6 months ### "Love the ease of using this service; user friendly as we are busy building our customer base!" April 23, 2018 5.0 ease of use because I am extremely busy building a customer base Pros Easy to use; love to be able to text/send email to happy customers that agree to write reviews for us! Cons there is nothing I don't like about the software. I think it is great, easy to use and much better than the service we had prior to Webpunch Review Source Response from WebPunch April 24, 2018 Anne! To hear these words makes us so happy. Thank you so very much and we hope to do all we can to help you build your client base this next season for you. Thank you for being such an amazing client! HO Heidi O. Office Manager Used the software for: Less than 6 months ### "Easy to work with" April 19, 2018 5.0 It's great to know what customers are really saying about you. Pros It is easy to figure out without having to ask for help. The layout is organized. The comparison with other companies is a nice reference. Cons Not sure I like how the screens are set up when you work on resolving a customer issue. Figuring out how to get to that screen where notes are saved was the hardest part of navigating the software. Review Source Response from WebPunch April 20, 2018 Heidi! Thank you for this amazing review and thank you for taking the time to post this for us. We agree, getting to the screen to resolve customer feedback needs to be improved. Thank you for that suggestion. We will make sure to put this item on our list- which is vast! We will get there! Similar Products Featured