--- title: "NinjaOne Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about NinjaOne Software - reviews, pricing plans, popular comparisons to other Remote Support products and more." source_url: "https://www.capterra.com/p/184229/NinjaOne/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # NinjaOne Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) NinjaOne ## What is NinjaOne? NinjaOne is the leading Unified IT Operations platform, providing a seamless, single-pane solution to manage endpoints and support end-users. NinjaOne includes multiple secure one-click remote control options as well as behind-the-scenes remote management tools, including a remote terminal, task manager, Windows services manager, file explorer, and registry editor. Pairing remote support tools with proactive monitoring and other features provides a complete solution for endpoint support. ## What is NinjaOne used for? [IT Management](https://www.capterra.com/it-management-software/)[Remote Support](https://www.capterra.com/remote-support-software/)[Remote Monitoring and Management](https://www.capterra.com/remote-monitoring-and-management-software/) Recognitions Shortlist Best ease of use Overall rating Based on 340 user reviews Reviews sentiment Positive 97% Neutral 2% Negative 1% Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Computer Security / 2026 - Cybersecurity / 2026 - Help Desk / 2026 - IT Asset Management / 2026 - IT Management / 2026 - Managed Service Providers (MSP) / 2026 - Remote Support / 2026 - Network Monitoring / 2025 - Remote Monitoring and Management / 2025 - Server Management / 2025 Our "Best of" badge program showcases products with the highest ratings... - Help Desk / 2026 - IT Service / 2026 - ITSM / 2026 - Managed Service Providers (MSP) / 2026 - Network Monitoring / 2026 - Remote Monitoring and Management / 2026 - Remote Support / 2026 - Server Management / 2026 - Service Desk / 2026 Our "Best of" badge program showcases products with the highest ratings... ## NinjaOne alternatives Highest Rated [4.9 (513)](https://www.capterra.com/p/181954/Iru/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (1,917)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting price $104.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.9 (239)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (294)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/184229/NinjaOne/alternatives/) ## FAQs about NinjaOne Overview ### What problems does NinjaOne solve? NinjaOne solves fragmented endpoint administration by bringing device health monitoring, patch scheduling, software deployment, script execution, remote troubleshooting, ticket tracking, and infrastructure reporting into one workspace. MSP technicians, internal IT teams, help desk staff, and small IT departments benefit by detecting issues early, managing distributed devices, and reducing repetitive maintenance work. Answer based on 179 reviews Overview ### Which roles and teams benefit most from NinjaOne? NinjaOne is most used by IT managers, system administrators, network engineers, and support teams that monitor endpoints, deploy updates, resolve device issues, and manage remote access. IT directors and CTOs use it to oversee service operations, while owners, CEOs, and managing directors track IT performance and operational risk. Answer based on 298 reviews Overview ### What company size and industries is NinjaOne built for? NinjaOne is for MSPs of all sizes and internal IT teams in midsize to enterprise organizations, with Information Technology and Services leading reviewer industries at 45%. Small businesses account for 81% of reviewers, followed by midsize firms at 13% and enterprises at 7%; Computer & Network Security represents 9% and Computer Networking 4%. Answer based on 298 reviews Features and Usability ### What are the key features of NinjaOne? NinjaOne includes remote access/control and remote monitoring and management for overseeing and controlling endpoint devices. Its core IT operations features include patch management with scheduling, server and real-time monitoring of system health, and configurable alerts and notifications. It also provides ticket management and reporting/analytics for tracking IT issues and device activity. Answer based on 50 reviews Integrations ### Which third-party tools and platforms does NinjaOne integrate with? NinjaOne integrates with over 150 third-party tools, including reviewer-confirmed TeamViewer, Bitdefender GravityZone, Splashtop, and Webroot. Its catalog also includes 1Password SaaS Manager, 3CX, Acronis Cyber Protect, Autotask PSA, Azure DevOps, and Apple Business Essentials for remote support, security, IT management, and business operations. Answer based on 67 reviews Getting Started and Support ### How easy is it to onboard and train a team on NinjaOne? NinjaOne is generally quick for technicians and nontechnical newcomers to learn, with an intuitive interface that supports productive use after brief guidance. Training is available through in-person sessions, live online training, webinars, documentation, and videos. Administrators may need more time for device profiles, customization, scripting, automation, and advanced analytics. Answer based on 31 reviews Getting Started and Support ### What customer support options does NinjaOne offer, and how do users rate the experience? NinjaOne offers Email/Help Desk, FAQ/Forum, a Knowledge Base, and 24/7 Live Rep support. Users often report quick, knowledgeable, and helpful responses, with documentation and community resources resolving many questions. Some reviewers cite declining support quality, less-helpful interactions, or restricted access to support materials. Answer based on 123 reviews Security ### How does NinjaOne handle data security and access control? NinjaOne uses MFA to protect its cloud console, supports access control, and provides audit-oriented reports on access, antivirus protection, and updates. Reviewers also cite patch management, security-update monitoring, antivirus integrations, and remote-access options. Some report weak vulnerability management, limited granular permissions, and no multitenant external authentication integration. Answer based on 23 reviews Features ### What features does NinjaOne offer for IT management? NinjaOne provides remote monitoring and management, patching, backup, automation, alerting, ticketing, documentation, and third-party integrations in an accessible interface. MSPs and internal IT teams value its policy controls and frequent updates, although some advanced automation, analytics, reporting customization, and organizational options require more configuration or remain limited. Answer based on 60 reviews ## See trending topics mentioning NinjaOne [Which IT management software lets a small IT team patch computers and take remote control of them from the same console?](https://www.capterra.com/it-management-software/trending-topics/which-it-management-software-lets-a-small-it-team-patch-computers-and-take-remote-control/) Last updated on October 27, 2026 ### Which IT management software lets a small IT team patch computers and take remote control of them from the same console? Answered by Capterra Research Analyst Team [Is scripting and policy automation in RMM software worth the setup effort for a team that wants routine fixes to run without hands-on work?](https://www.capterra.com/it-management-software/trending-topics/is-scripting-and-policy-automation-in-rmm-software-worth-the-setup-effort-for-a-team-that/) Last updated on October 27, 2026 ### Is scripting and policy automation in RMM software worth the setup effort for a team that wants routine fixes to run without hands-on work? Answered by Capterra Research Analyst Team [Which patch management software is easiest for a one- or two-person IT team at a company with 50 employees or fewer to run?](https://www.capterra.com/patch-management-software/trending-topics/which-patch-management-software-is-easiest-for-a-one-or-two-person-it-team-at-a-company/) Last updated on October 26, 2026 ### Which patch management software is easiest for a one- or two-person IT team at a company with 50 employees or fewer to run? Answered by Capterra Research Analyst Team [Which RMM platform gives a small MSP that is just starting out the most value for the price?](https://www.capterra.com/it-management-software/trending-topics/which-rmm-platform-gives-a-small-msp-that-is-just-starting-out-the-most-value-for-the/) Last updated on October 22, 2026 ### Which RMM platform gives a small MSP that is just starting out the most value for the price? Answered by Capterra Research Analyst Team ## Who uses NinjaOne? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 6,446 Remote Support reviews Capterra data shows that buyers of remote support software rank the following features as their top priorities: - **Remote Access/Control** (**61%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**44%**) - **Unattended Access** (**50%**) NinjaOne supports all three of the features reviewers consider most important: **Remote Access/Control**, **Access Controls/Permissions**, and **Unattended Access**. Together, these capabilities help IT teams connect to devices when needed, manage user permissions more securely, and maintain systems even when end users are unavailable, allowing teams to resolve issues faster and keep operations running smoothly. Remote Access/Control 4.7 (103) 82.52% of 103 reviewers that rated this feature as important or highly important With this capability, you can easily and securely access and control remote devices across Windows, Mac, and Linux. Reviewers appreciate the multiple integration options with Splashtop and TeamViewer, ease of use, and time savings, though some mention occasional connection issues. Unattended Access 4.3 (32) 75.00% of 32 reviewers that rated this feature as important or highly important Manage computers located anywhere without the remote customer present at the other end Real-Time Notifications 4.5 (55) 80.00% of 55 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Screen Sharing 4.7 (19) 68.42% of 19 reviewers that rated this feature as important or highly important Digitally share screen view with others Patch Management 4.4 (84) 85.71% of 84 reviewers that rated this feature as important or highly important NinjaOne offers automated patch deployment, making it simple to keep systems secure and up to date. Users think it saves significant time, is reliable, easy to configure, and provides clear visibility, but some mention inconsistent Linux support and rare patch failures. Server Monitoring 4.7 (64) 87.50% of 64 reviewers that rated this feature as important or highly important Continuously scan servers on a designated network to monitor health and search for any irregularities or failures NinjaOne 264 features Define levels of authorization for access to specific files or systems Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal Integrates with Active Directory Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and report on everything that happens within the system or network Track and document all activities across devices, networks, and other systems Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Highlight content and/or make notations about parts of content Automatically identify unusual behavior Automatically identify and flag unusual behaviors and malicious software Prevents, detects and removes malware Application programming interface that allows for integration with other systems/databases Download applications that can be internally saved Track, manage and store the applications of potential future members, customers or candidates Identify and respond to security threats to developed applications Manage the process of evaluating documents or requests submitted for approval Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Creation, administration, and evaluation of assessments or tests Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Verify the identity of users/devices to enable secure access Decrease exposure from vulnerability by automatically implementing temporary (or permanent) compensating controls Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Automatically create schedules based on business needs or employee availability and qualifications Data is backed up automatically to prevent data loss Set a time to deploy patches automatically Setup recurring or automatic scans The system can automatically recognize a user and/or device Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Test the availability of websites and/or browsers Create backups and provide methods to recover deleted/lost data Records the events that occur during a backup process Schedule automatic backups by selecting the frequency of data backup jobs Measure the actual bandwidth available on a local network (LAN or WiFi) Restore a physical server or computer to its original state (i.e., rebuild from scratch) for data recovery Define network parameters and threshold settings to monitor network health and take necessary precautions Track and analyse user behavior within a system or network Create, manage, and send invoices or bills to customers Formatting of data on USB devices to create bootable media. Writing code or scripts to automate repetitive tasks, streamline processes, and increase efficiency within an IT environment Predicts the consequences of disruption to a business function. Manage and secure access to business data and applications on personal devices. Monitor service demand and performance to plan for adequate resources that meet business needs Determine and plan production capacity based on changing demands Track changes in laws and regulations and compare previous legislation to current legislation Communicate using direct chat or messages within the system An itemized to do list that can be edited as tasks are completed Private online space that lets businesses securely share documents and provide information access to clients Process of backing up of files and applications to cloud-based remote servers for protection of data Provides a channel for team members to share AI models, media files, communicate, and work together Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Reduction in the number of bits needed to represent data Identify component attributes like servers, hardware, software, and manage relationships across all services Conduct tracking and assessment of application and device behavior without breaks or interruptions Track, store, and access client contracts or licenses Process to track, record, and analyze expenses that occurred over the entire duration of a given project Monitor performance details involving CPU/memory utilization Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation A collection of customer information such as contact details, demographics, previous interactions, etc. Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Create labels for products that contain required information such as colors, sizes, dates, etc. Assembly of graphs and charts for visualizing and tracking statistics/metrics Import, collect, and capture data from multiple sources Import and export data to and from software applications Ability to handle large datasets Move from one database to another, or upgrade the version of database software being used Ability to restore deleted, hidden, or lost data from an email server/system Process of copying and storing data in more than one site or node Manage/customize policies to organize data and determine where data should be stored or archived and for how long. Protect sensitive data for digital privacy Manage and store data in a database Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Graphical representation of data Data compression technique for eliminating duplicate copies of repeating data Manage the processes involved when making the application ready for use Automatically scan the network for devices and take pre-defined actions upon discovery Maintenance and upkeep of physical and/or virtual devices Access client's system information, including hardware and software configuration, to perform diagnostics Cumulative backup of all changes made since the last full backup Plan and implement business continuity measures in case of unforeseen events Creation of a disk, OS, or system image, used to backup and recover source data. Process of creating storage regions (partitions) on a disk. Process of permanently removing all data from a disk. Automated or logic-based workflows that assist in the creation of electronic documents Scan, move or upload electronic files within the software's repository Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Manage product specific documents in a categorized order Track unplanned equipment or network failures Assemble applications and processes by dragging over and arranging pre-built components Compare new data with existing records to detect duplicate entries Receive and/or send email notifications for urgent updates, requests, or other information Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Convert data into a code for security Track status, assign actions, and control access to systems for devices within the organization Protect users working remotely and provide secure environments for personal devices to access company programs Manage the enrollment and onboarding of all new members and accepted applications A chronological record of actions or occurrences within a network, software, or process Restrict data transfer to and from external storage systems such as USB and disk drives Encrypts data within the file, which can only be decrypted using a password or encryption key Create, save, and store files Isolate suspicious files to prevent harm to computer systems Public or private sharing of digital files such as documents, audio/video, images, and more Process of updating files across multiple locations Move files across different systems or networks Monitor and control network/web traffic based on predetermined rules, protecting against unauthorized access and threats Intended to be used by managed service providers Specifically developed for the IT sector Software is used for working on online pages Store, manage and track all forms in a centralized location Copy of all data files across an environment. Use AI to generate content in the form of text, images, videos, etc. Managing service requests, incidents, IT issues & support with a ticketing system Compliant with HIPAA, which sets standards for sensitive patient data protection Deployment of disk, OS, or system image across multiple environments. Consolidation of multiple images into one file. Manage and track all disruptions and incidents Checklist to confirm the incident and response. Copy only the new data that has been changed or created since the previous backup Track and manage inventory levels to maintain proper supply Monitor the IP addresses of the incoming traffic Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Identify and respond to unexpected problems or failures (ie. "negative events") Record and follow the progress of every issue Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Manage incidents related to outages or breaches in functionality of IT systems Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Ensures that only certain features of the devices are accessible and the rest are hidden/unavailable for usability/security reasons Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support A repository of previously used/received RFP questions with responses Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Track and organize the number of licenses available to the organization Identify the physical location of an individual, asset, device, etc. Templated responses for responding quickly to recurring support requests Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Access software remotely via mobile devices Notifications via mobile devices Access the system via a mobile application Creating, updating, monitoring accuracy, and ensuring brand consistency for all materials distributed to mobile devices. Control, secure and enforce policies on mobile devices such as smartphones, tablets etc. Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Support multiple types of devices Request two or more credentials to prove user's identity before granting access to systems Monitor networks, websites, or other assets across multiple locations Support multiple operating system Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Run tests on a network to find the root cause of network issues Tracks and makes accessible data on the health of servers and other network components. Monitor and manage resource utilization for network infrastructure Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources The ability to manage all patches within a network Manage and capture images of an OS from a desired system Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords NinjaOne offers automated patch deployment, making it simple to keep systems secure and up to date. Users think it saves significant time, is reliable, easy to configure, and provides clear visibility, but some mention inconsistent Linux support and rare patch failures. Determine which patches should receive immediate attention Test patches before deployment to mitigate security risks A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Monitoring and measurement of relevant metrics to assess the performance of IT resources Create, manage, and track policies and procedures within an organization Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Plan and coordinate all the resources, costs and time needed to execute assignments Protects systems from ransomware attacks and mitigates attack risks Receive notification of issues as soon as they occur Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Creating relationships between different IT assets to define their status and dependencies in a network Planning, coordinating, and executing the deployment of software or system changes into a live or production environment Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Identify and orchestrate execution of actions needed to restore systems to optimal conditions Control system behavior and appearance, and access and report on system status/health from a distant location With this capability, you can easily and securely access and control remote devices across Windows, Mac, and Linux. Reviewers appreciate the multiple integration options with Splashtop and TeamViewer, ease of use, and time savings, though some mention occasional connection issues. Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Deploy updates or install new software remotely Remotely delete data from devices without needing physical access Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Process of planning, scheduling and executing the optimal and effective use of human capital across projects Planning and managing of resources and procedures to mitigate the impact of events and incidents Notifying as a warning or reminder of a potential or imminent hazard Analyze potential risks across the organization Initiate collection and analysis of known risks Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties Set & manage permission levels based on user roles and restrict access to only authorized individuals Run diagnostic tests at predetermined times Set a time to generate routine reports automatically Plan availability and assign specific time slots for tasks and resources Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches At least a username and password is required to access the system Systematic evaluation of the security of a company's overall security system and situation Manage and control the security aspects of an organization's digital assets, resources, and operations Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats Online portal through which end users can access the system, manage tasks, or obtain information Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Track work performed and resources used for past customers, sites, or assets Set and monitor service level agreements to ensure timely response and resolution Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Record active support and chat sessions for auditing and training Internet standard protocol for collecting information about managed devices on a network Allow users to access multiple services after entering their login credentials once Allows businesses to manage the software installed on their devices. Ensure SSL certifications are active Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track the status over time for a request, process, asset, or transaction Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Create a schedule when files and folders are synchronized Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Track and manage the scheduling of tasks Sample files or documents that could be customized as needed or used as is Addition of necessary external data, applications, tools, or features Set up connections to third-party platforms to improve business processes Information to prevent, understand and identify cyber threats Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings Track, manage, or resolve user requests and IT incidents/issues Review data from past periods to reveal recurring tendencies and predict future performance Take actions to troubleshoot issues for networks, devices, etc. Extra layer of security that requires not only a password and username but also something specific to that user Manage computers located anywhere without the remote customer present at the other end Track the availability time for a designated network or website over a given period of time Track and interpret metrics on the usage of company resources Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Track revisions and updates made to files and navigate between different versions Track and manage virtual machines (VMs) running on physical host machines Create a virtual version of operating systems, storage devices, or computer network resources Copying of data on a virtual machine (VM) in a VMware environment to prevent data loss Extend virtual private network over public networks to enable protected information exchange The process of identifying, quantifying, and prioritizing the vulnerabilities in a system. Detect (and block) vulnerabilities and threats in your applications based on vulnerability information Safeguards to protect network vulnerabilities Discover patch statuses and vulnerabilities Classify levels of threat and organize actions based on priorities Web Access/Restoration Control system access and/or deliverability for applications and email addresses Control and manage access to wireless networks Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (300) 4.5 Based on 300 reviews ## Pricing Value for money 4.6 (284) [View all Pricing Plans](https://www.capterra.com/p/184229/NinjaOne/pricing/) Value for money 4.6 (284) 4.6 Based on 284 reviews ## Integrations [ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ ClickUp](https://www.capterra.com/p/158833/ClickUp/)[ Adobe Acrobat](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Notion](https://www.capterra.com/p/186596/Notion/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (290) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (290) 4.7 Based on 290 reviews ## User reviews Overall rating 4.7 Based on 340 reviews Filter by rating Counts reflect reviews available in this feed. 5(262) 4(68) 3(6) 2(2) 1(2) Mentioned topic Recent reviews first, then most helpful OA Owner and Operator Owner and Operator Used the software for: Less than 1 year ### "All-in-One Platform with Outstanding Remote Software" 5.0 November 11, 2026 Automating so I can scale more, which in turn produces more revenue for me. Pros Everything is in one place; data backup, patching, remote software, anything you name it. Remote software is also much better than all I have tried. Cons The only thing that can be frustrating is what I can't login anywhere to find my own invoices. If there is a place for it; I don't know the link. Elouan C. Administrateur informatique Used the software for: Less than 1 year ### "Easy to use, with clear tools and continuous improvement" 4.5 November 9, 2026 Access to my Linux servers and the ease of summarizing patches and alerts across my fleet. Pros Its ease of use, its clear tools, and its commitment to improving regularly. Cons Nothing for now, perhaps later. I've only been using it for a few days so far. Stephany S. Diseñadora de contenido Used the software for: I used a free trial ### "Excellent platform for comprehensive and remote team management" 4.5 November 9, 2026 efficiency and time savings Pros that allows efficient automation of patches and routine tasks Cons can be complex to handle at first David M. President Used the software for: 1-3 years ### "Simple, Reliable RMM with Fast, Awesome Support" 5.0 November 6, 2026 It helps streamline management and remote operations. Pros Simple and straightforward. It works exactly as it should. Support responds quickly, and the rep is awesome. Cons I wish the products were explained a little better, and that the pricing was more transparent about what is included and what isn’t included in the RMM. Blake N. IT Systems & Network Administrator Used the software for: 1-3 years ### "NinjaOne is Awesome! Everything in one place." 5.0 November 6, 2026 NinjaOne helps us streamline IT management by providing centralized monitoring, remote access, automated patch management, and endpoint visibility across multiple locations. Pros What I like most about NinjaOne is that it lets me manage and monitor our entire IT environment from a single, centralized platform, which makes it much easier to stay on top of everything in one place. Cons While NinjaOne is a valuable tool for managing our IT environment, there are still a few areas that could be improved. In particular, the backup and disaster recovery functionality can feel cumbersome, especially when it comes to restoring entire servers or virtual machines. Yogesh N. Student ### "Easy, Efficient IT Management with Room for Better Reporting" 5.0 November 6, 2026 NinjaOne helps me manage multiple devices from one place. It solves problems like system monitoring, troubleshooting, software updates, and remote access. It also saves time, reduces manual work, and makes IT management easier and more efficient. Pros I like NinjaOne’s user-friendly, clean interface and easy-to-use features. Everything is simple and easy to access, so I can quickly find what I need and manage multiple devices in one place. I can check device status, monitor system performance, manage updates, and fix technical issues remotely. Updates run smoothly, and automation reduces repetitive work, making daily IT tasks faster, more organized, and easier while saving me time. NinjaOne makes it easier to manage my tools in one place, and I found the setup straightforward, with a smooth installation and a beginner-friendly interface. It’s a reliable and helpful tool for IT management, and it improves productivity. Cons I find the pricing may be expensive for smaller teams, and some features take time to understand, especially for new users. I’d also like faster loading times and more flexibility to customize dashboards, alerts, and reports, organize devices, create personalized views, and set notification preferences. I’d like more detailed, easier-to-understand reports with better charts, performance summaries, update history, and security insights, plus PDF and Excel export options. KS Kasey S. Network Engineer Used the software for: 3-5 years ### "Best Patch Management, Remote Management, and Backup Solution for SMBs" 5.0 November 5, 2026 Previous patch management and remote management solutions required devices to always be on premises or be connected via always on VPN. Ninja allows us to manage devices where they are at. Pros Ease of use being able to manage a fleet of PCs over multiple locations and being able to support them with additional services such as backup Cons Third party patching can be a chore. SMB is the only option for local storage for local backup copies. Chad H. Vice President & vCIO Used the software for: Less than 1 year ### "Huge Value Add for Updates and Software Management" 4.5 November 5, 2026 The ability to include MDM and have remote access to mobile devices is amazing! Pros The updating and software management has been a huge value add to our organization! Cons I'm still getting used to the ticketing system and have been learning alot. It is more simplistic than I am familiar with, but I am learning to adapt and appreciate the simplicity of the ticketing system. GC George C. IT specialist Used the software for: Less than 1 year ### "More Control Over Workstations With Ninja’s Powerful Tools" 5.0 November 4, 2026 We can have total control from our workstations. Another tool doesn't bring that to the table as Ninja does. It is easier to work with. Also, we can have all the information there for reports. Pros I've been working for several years in IT. With Ninja, we have more control over our Workstations. Scripts, App installation, Remote control, CDM, so many tools that make our daily work easier Cons It has happened that when we first tried to install the agent, if something went wrong, it turned into a real issue. That's something to work on. PC Pete C. IT Health and Information Manager Used the software for: Less than 1 year ### "All-in-One RMM, MDM, Antivirus, and Updates in One Place" 5.0 November 4, 2026 We have 10 locations and would not be able to function without an effective RMM. Pros As a single tech, it's nice to have things in one location like RMM, MDM, antivirus, updates rather than more separate apps. Cons I wish the apps were more integrated. It's frustrating to get to a point in the process and have to go back to setup something on another page before continuing. I am specifically referring to the scripting and auto routines. [View all Reviews](https://www.capterra.com/p/184229/NinjaOne/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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