Clockwise.MD

Clockwise.MD

5 / 5 11 reviews

Who Uses This Software?

Clockwise.MD supports small to large urgent cares, health systems, hospitals, and specialty care clinics, specializing in providing patient engagement solutions to on-demand and blended care clinics.


Average Ratings

11 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $350.00/month
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Clockwise.MD
  • www.clockwisemd.com
  • Founded 2012
  • United States

About Clockwise.MD

Clockwise.MD provides online self-scheduling and queue management solutions for urgent care clinics, health systems, hospitals, outpatient laboratory clinics, and specialty care clinics. Clockwise.MD customers experience a measurable increase in patient satisfaction, a reduction in wait times, and improved workflow efficiency.


Clockwise.MD Features

  • Appointment Management
  • Billing & Invoicing
  • Drag & Drop
  • Facility Scheduling
  • Multi-Location
  • No-Show Tracking
  • On Call Scheduling
  • Patient Records
  • Patient Scheduling
  • Physician Scheduling
  • Recurring Appointments
  • Self Service Portal
  • Staff Scheduling
  • Admissions Management
  • Bed Management
  • Discharge Management
  • Historical Reporting
  • Patient Flow Management
  • Patient Location Tracking
  • Patient Monitoring
  • Real Time Reporting
  • Waiting Time Tracking

Clockwise.MD Reviews Recently Reviewed!

Great product and excellent staff to work with. Highly recommend. Very easy to use for staff

Nov 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very easy to program and use. Very easy to get started. Takes a minimal amount of time to get everything set and ready to go

Cons: Integration with EPIC. Have to use middle ware to accomplish this. For the urgent care this is fine but for a busy ED it can be a challange

Clockwise has been an amazing addition to our urgent cares.

Nov 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Clockwise MD is very user friendly, staff needed minimal training and the set-up from the company was wonderfully easy!

Cons: The software works as long as your staff is using it properly. Keeping track of where your patients are in the process is key to the process working correctly. If I have any critiques they would center around the program itself, there are times that administrators can have difficulty resetting accounts for staff. The customer service crew has been amazing in making up for this.

Overall: Clockwise MD allows our clinics to work together, more efficiently by taking the guesswork out of wait times at each location. The online sign-in for patients has been a large patient satisfier that greatly improved our scores.

The process was managed very well and a lot easier to implement than I could have imagined

Nov 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It helped to relive bottlenecks we experienced throughout the day. The average wait time for patients that sign up online is much less than walk-ins. Patients in the waiting room know exactly where they are in the queue. Our account manager was very patient and understood our concerns throughout and after the implementation process.

Very easy to use - logical design

Nov 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very easy software to navigate. Works well when using across multiple stakeholders.
The team is very responsive.

Cons: I would like to see benchmarking reports of external sources. There is an opportunity to create greater metrics reporting. But overall, its still pretty good.

Overall: Greater transparency and better setting of expectations for patients. They can see the queue on a public monitor. Everyone knows where the exam is in queue.

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Clockwise has been a game changer!

Nov 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Our organization opted to use this in our three busy urgent cares. We are a large, pediatric academic medical center and this has been a game changer for us in regards to transparency, wait time, and access to medical care. Our front line staff have only wonderful things to say, and Clockwise has done a fantastic job ensuring this product works best for us. It is easy to set up, easy to modify, and everything has been painless.

Clockwise is a helpful program that enhances the patient experience for our clinics.

Nov 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Provides accurate wait times for our staff and patients. Gives us good data to examine productivity and areas of opportunity.

Cons: When extracting data it is not always easy to filter down to lower levels. Wish certain features could be even more customized (limiting staff ability to schedule during certain times, etc.)

Overall: Helps us set expectations for our staff, providers, and patients. Gives us good data to evaluate our processes and provides an added convenience to our offerings.

This has totally changed the game in urgent care. We will never go back!

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use. Even our older patients can work the system. It's helped with our service quality scores tremendously and it's helped to keep our waiting room a little less crowded.

Easy to integrate and use with helpful guidance from the Clockwise.MD team!

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use! It's easy for the patient and staff! Whenever implementing a new process there is always concern about the impact on workflow. After go live, the feedback from staff was all very positive and that it was easier to use than they expected. It's customizable to meet our needs and we can managing most of the needs on our own!

Overall: We have experienced no major issues during the implementation and ongoing use of this software. Everything has been an easy and seamless process. Any modifications that were requested were completed timely and professionally.

Innovative company, reliably functional program and superior customer service!

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The functionality and versatility. Not only does it serve as a platform for patients to schedule online reservations, but also serves as a great lobby and exam room management platform with robust reporting capabilities to monitor throughput, wait times, etc. Clockwise.MD has been a terrific partner for us since early in their deployment of the software and they continue to add functionality to an already stellar program. Their customer service is unparalleled.

Overall: Ability to manage patient flow in our urgent care center by allowing patients to select reservation times.

Provider time, patient wait time and overall cycle time has improved immensely with use.

Oct 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Patient facing options and online features. As a director the reporting features are very valuable. The customer support is superb and if anything can be removed or added to the applications, it is done quickly and efficiently. The transparency of the program has changed the culture of providers and teammates and has enhanced the attention given to overall patient cycle time, which is a top patient dis-satisfier in Urgent Care.

Cons: Report structure. They are not as streamlined as we would prefer. The data is there but because the reports impact everyone that utilizes the system, it creates a barrier in admin efficiency. Also would like to be able to disconnect (not visualize) certain items that are there for other systems but do not pertain to our system; it makes it extremely confusing for providers and staff and holds no purpose for us overall. Would like to see an increased ability to personalize the system to specific needs.

From implementing to managing, Clockwise.MD has met or exceeded all our expectations!

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The software really works! Our online reservation patients wait less time to start their visit than our walk in patients do. The text survey is a great and very useful feature.