# Experity Patient Engagement Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Experity Patient Engagement Software - reviews, pricing plans, popular comparisons to other Medical Scheduling products and more. Source: https://www.capterra.com/p/165933/Clockwise-MD --- # Experity Patient Engagement Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Experity Patient Engagement ## What is Experity Patient Engagement? Experity Patient Engagement formerly Clockwise.MD provides online self-scheduling and queue management solutions for urgent care clinics, health systems, hospitals, outpatient laboratory clinics, and specialty care clinics. Our customers experience a measurable increase in patient satisfaction, a reduction in wait times, and improved workflow efficiency. ## What is Experity Patient Engagement used for? [Patient Scheduling](https://www.capterra.com/patient-scheduling-software/)[Patient Management](https://www.capterra.com/patient-management-software/)[Medical Scheduling](https://www.capterra.com/medical-scheduling-software/) Top alternative Featured Overall rating Based on 25 user reviews Reviews sentiment Positive 88% Neutral 4% Negative 8% Starting price $350 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Experity Patient Engagement?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.experityhealth.com/&name=Experity Patient Engagement) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Experity Patient Engagement 4.3 (25) VS. [4.3 (498)](https://www.capterra.com/p/110018/rxnt/reviews/) Starting Price $350 per user, per month Starting Price $32 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (25) Ease Of Use 4.3 (498) Value For Money 4.2 (22) Value For Money 4.2 (382) Customer Service 4.3 (23) Customer Service 4.2 (429) ## Experity Patient Engagement alternatives Highest Rated [4.8 (96)](https://www.capterra.com/p/159263/Better/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.0 (40)](https://www.capterra.com/p/116370/PracticeSuite/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 70% of reviewers rated it above 4 stars [3.9 (1,369)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Experity Patient Engagement Overview ### Which roles and teams benefit most from Experity Patient Engagement? Experity Patient Engagement is most used by urgent care operations leaders, clinical managers, and medical staff who streamline patient communication, scheduling, and follow-up. Directors and executives use it to improve service coordination and visibility, while marketing and patient engagement teams support outreach, satisfaction initiatives, and stronger patient relationships across care settings. Answer based on 25 reviews Overview ### What company size and specific industries is Experity Patient Engagement built for? Experity Patient Engagement is designed for small to large urgent care organizations, health systems, hospitals, and specialty care clinics. It is also built for on-demand and blended care clinics that need patient engagement tools for healthcare settings across a range of organization sizes. Features and Usability ### What are the key features of Experity Patient Engagement? Experity Patient Engagement offers appointment scheduling and management, online scheduling, and a self service portal for patient access. It also includes SMS messaging, reminders, alerts/notifications, real-time notifications, surveys & feedback, waiting time tracking, historical reporting, and real-time reporting across multi-location patient workflows. Getting Started and Support ### What training and onboarding options does Experity Patient Engagement offer? Experity Patient Engagement provides live online sessions and documentation for team training. Live online sessions support guided instruction with a trainer, while documentation offers written reference material for self-paced review and step-by-step guidance during setup and ongoing use. Answer based on 2 reviews Getting Started and Support ### What customer support options does Experity Patient Engagement offer? Experity Patient Engagement provides 24/7 live rep support and chat. Users often describe support as quick and helpful when changes or questions arise, though some report frustration when requesting technical adjustments or API changes. Overall, support experiences range from responsive assistance to occasional resistance on customization. Answer based on 6 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Appointment Management Manage various aspects of appointments including booking, rescheduling, canceling Appointment Scheduling Schedule appointments via a calendar Client Portal Private online space that lets businesses securely share documents and provide information access to clients Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Experity Patient Engagement 21 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Private online space that lets businesses securely share documents and provide information access to clients Manage and track all internal and external communication conducted via calls, email, text, or chat A collection of customer information such as contact details, demographics, previous interactions, etc. Information, data and reports that are being tracked over time Access software remotely via mobile devices Notifications via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple locations Track and organize online shifts Allows medical providers to engage patients in a variety of ways to ensure their health. Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Send messages via SMS Gauge satisfaction and receive information for improvement and success Estimated waiting time in the queue Get Advice We can help you find the software with the features you need. Features 4.3 (25) 4.3 Based on 25 reviews ## Pricing Value for money 4.2 (22) Basic $350.00 Value for money 4.2 (22) 4.2 Based on 22 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (23) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (23) 4.3 Based on 23 reviews ## User reviews Overall rating 4.3 Based on 25 reviews Filter by rating 5(13) 4(9) 3(1) 2(2) 1(0) Mentioned topic Sorted by most recent JP Juanamarie P. RN Hospital & Health Care ### "It's ok" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 February 22, 2019 Pros It's easy to use for most people. Patients like being able to sign in online from home. Cons A few options that aren't useful all patients and patients just get confused. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DH Devon H. PPG Director of Operations Hospital & Health Care ### "Great Functionality" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 22, 2019 Great customer service, quick responses to questions and concerns. Pros The mobile functionality, the text features. The customer service and ability to make changes to benefit my system. Cons The initial set up was completed by someone else and posed challenges for when we needed to make changes initially. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Web Application Developer Hospital & Health Care ### "Relatively easy to implement" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 20, 2019 I think we were the first organization to implement number in line instead of average wait time and the technical support was helpful. Pros It gives different options such as average wait time and/or number in line. Cons There was a bit of a learning curve to implement and the documentation was somewhat not easy to read. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SP SHANEETA P. LMA III Hospital & Health Care ### "Times out to Quickly" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 February 19, 2019 It helps patients to check in faster and keeps them in a timely order to help staff out. Pros It is easy to use to use and keep up with patients order and timely. Cons Times out to quickly, takes to long to scroll for birthdate and needs maintenance a lot. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS juanita s. Ambultory Clerical Hospital & Health Care ### "Clockwise " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 19, 2019 The overall experience no paper and keeps track of appointments and times love it. Pros The pros was it paperless, can keep track of patients and there times they check in and check out. Cons Only think we hand problem with was when older people came in they had a hard time working the system Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JK Joe K. Web Developer Hospital & Health Care ### "Clockwise API review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 February 15, 2019 Great software but could be better if the developers were open to simple requests from users Pros Well structured and easy to get relevant data for my application Cons Poor customer support and unwilling to make minimal changes to API based on customer request Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JL Jessica L. MA Medical Devices ### "Review" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 February 13, 2019 Pros I like that patients can sign up online from home. Cons There have been several instances where it did not work properly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TM Tara M. LPN Medical Practice ### "Clockwise.MD Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 February 12, 2019 its okay. I get the purpose of it from a walk in clinic view. Pros tractability. You know when a patient arrives and who is next to be seen. Cons moves too slow. Its a pain to have to navigate to different screens. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Shlok S. Marketing Manager Health, Wellness and Fitness ### "Easy to Implement Solution for Online Scheduling" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 12, 2019 We've been using Clockwise for a couple of years now and enjoyed the experience. While the system is relatively simple, it's reliable and easy to use. Pros Easy interface for patients to navigate, healthcare-specific features for managing patient flow, integration with website, integration with (some) EMR systems, NPS survey system Cons Interface feels outdated at times, lack of advanced features such as insurance verification and online registration Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JO Jennifer O. Dir. of Digital Strategy Hospital & Health Care ### "Excellent Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 12, 2019 Pros I am a vendor that works with clients who use Clockwise, and Clockwise is easily able to install our tracking pixels and is always a pleasure to work with. The ease of use from the consumer side is great, and we see higher conversion numbers than with other platforms. Cons Nothing - great customer service and quickly works to respond to questions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/165933/Clockwise-MD/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.