# Experity Patient Engagement Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Experity Patient Engagement the right Medical Scheduling solution for you? Explore 25 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/165933/Clockwise-MD/reviews --- Experity Patient Engagement 4.3 (25) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Experity Patient Engagement Ease of use 4.6 Customer Service 4.3 ## Showing most helpful reviews Showing 1-25 of 25 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Katie T. Manager, Patient & Family Engagement Hospital & Health Care Used the software for: 6-12 months ### "Clockwise has been a game changer!" November 17, 2017 5.0 Pros Our organization opted to use this in our three busy urgent cares. We are a large, pediatric academic medical center and this has been a game changer for us in regards to transparency, wait time, and access to medical care. Our front line staff have only wonderful things to say, and Clockwise has done a fantastic job ensuring this product works best for us. It is easy to set up, easy to modify, and everything has been painless. Review Source SN Scarlet N. Director Used the software for: 1-2 years ### "Provider time, patient wait time and overall cycle time has improved immensely with use." October 24, 2017 5.0 Pros Patient facing options and online features. As a director the reporting features are very valuable. The customer support is superb and if anything can be removed or added to the applications, it is done quickly and efficiently. The transparency of the program has changed the culture of providers and teammates and has enhanced the attention given to overall patient cycle time, which is a top patient dis-satisfier in Urgent Care. Cons Report structure. They are not as streamlined as we would prefer. The data is there but because the reports impact everyone that utilizes the system, it creates a barrier in admin efficiency. Also would like to be able to disconnect (not visualize) certain items that are there for other systems but do not pertain to our system; it makes it extremely confusing for providers and staff and holds no purpose for us overall. Would like to see an increased ability to personalize the system to specific needs. Review Source VR Verified Reviewer Fellow Hospital & Health Care Used the software for: 1-2 years ### "Limited functionality and terrible aesthetic" November 7, 2018 2.0 Pros It integrates with Docutap, so the check-in times available to the patient are more accurate if we're busy. Cons Clockwise looks like it was built in 2001 and has not been updated since. The webpage looks like something you'd find in an intro HTML class. How I pay this much for a software that does not invest it's money into a better-looking UI is beyond me. The reports take extremely long to load and overall it serves as a glorified Google Form and Post-It-Note. Review Source VR Verified Reviewer Executive Director of Medical Specialties and Physician Services Hospital & Health Care Used the software for: 6-12 months ### " Great Customer Service with prompt response to our Queries " November 27, 2017 5.0 Pros Ease of use for the customer, simple settings and quick implementation. We ramped up pretty quickly the number of sites and they were able to deliver. Cons The reports section of the admin platform . - They are working on this feature but it needs updating. specially if you manage multiple sites. I signed up for automatic reports that get delivered to my e-mail and I often end up having to go to the site. Review Source SS Shlok S. Marketing Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to Implement Solution for Online Scheduling" February 12, 2019 4.0 We've been using Clockwise for a couple of years now and enjoyed the experience. While the system is relatively simple, it's reliable and easy to use. Pros Easy interface for patients to navigate, healthcare-specific features for managing patient flow, integration with website, integration with (some) EMR systems, NPS survey system Cons Interface feels outdated at times, lack of advanced features such as insurance verification and online registration Review Source JG James G. Medical Director Urgent Care Used the software for: 2+ years ### "Innovative company, reliably functional program and superior customer service!" October 24, 2017 5.0 Ability to manage patient flow in our urgent care center by allowing patients to select reservation times. Pros The functionality and versatility. Not only does it serve as a platform for patients to schedule online reservations, but also serves as a great lobby and exam room management platform with robust reporting capabilities to monitor throughput, wait times, etc. Clockwise.MD has been a terrific partner for us since early in their deployment of the software and they continue to add functionality to an already stellar program. Their customer service is unparalleled. Review Source JM Jason M. Coordinator Medical Practice Used the software for: 1-2 years ### "Clockwise has been an amazing addition to our urgent cares." November 20, 2017 5.0 Clockwise MD allows our clinics to work together, more efficiently by taking the guesswork out of wait times at each location. The online sign-in for patients has been a large patient satisfier that greatly improved our scores. Pros Clockwise MD is very user friendly, staff needed minimal training and the set-up from the company was wonderfully easy! Cons The software works as long as your staff is using it properly. Keeping track of where your patients are in the process is key to the process working correctly. If I have any critiques they would center around the program itself, there are times that administrators can have difficulty resetting accounts for staff. The customer service crew has been amazing in making up for this. Review Source VR Verified Reviewer Web Application Developer Hospital & Health Care Used the software for: 2+ years ### "Relatively easy to implement" February 20, 2019 4.0 I think we were the first organization to implement number in line instead of average wait time and the technical support was helpful. Pros It gives different options such as average wait time and/or number in line. Cons There was a bit of a learning curve to implement and the documentation was somewhat not easy to read. Review Source AA Amber A. Service Line Director Used the software for: 6-12 months ### "Easy to integrate and use with helpful guidance from the Clockwise.MD team!" October 25, 2017 5.0 We have experienced no major issues during the implementation and ongoing use of this software. Everything has been an easy and seamless process. Any modifications that were requested were completed timely and professionally. Pros Ease of use! It's easy for the patient and staff! Whenever implementing a new process there is always concern about the impact on workflow. After go live, the feedback from staff was all very positive and that it was easier to use than they expected. It's customizable to meet our needs and we can managing most of the needs on our own! Review Source JM Jonathan M. Regional Operations Manager Hospital & Health Care Used the software for: 1-2 years ### "Clockwise is a helpful program that enhances the patient experience for our clinics." November 3, 2017 4.0 Helps us set expectations for our staff, providers, and patients. Gives us good data to evaluate our processes and provides an added convenience to our offerings. Pros Provides accurate wait times for our staff and patients. Gives us good data to examine productivity and areas of opportunity. Cons When extracting data it is not always easy to filter down to lower levels. Wish certain features could be even more customized (limiting staff ability to schedule during certain times, etc.) Review Source TW Tami W. Director Emergency Services Hospital & Health Care Used the software for: 2+ years ### "Great product and excellent staff to work with. Highly recommend. Very easy to use for staff " November 20, 2017 5.0 Pros Very easy to program and use. Very easy to get started. Takes a minimal amount of time to get everything set and ready to go Cons Integration with EPIC. Have to use middle ware to accomplish this. For the urgent care this is fine but for a busy ED it can be a challange Review Source SP SHANEETA P. LMA III Hospital & Health Care Used the software for: 2+ years ### "Times out to Quickly" February 19, 2019 3.0 It helps patients to check in faster and keeps them in a timely order to help staff out. Pros It is easy to use to use and keep up with patients order and timely. Cons Times out to quickly, takes to long to scroll for birthdate and needs maintenance a lot. Review Source JP Juanamarie P. RN Hospital & Health Care Used the software for: 1-2 years ### "It's ok" February 22, 2019 4.0 Pros It's easy to use for most people. Patients like being able to sign in online from home. Cons A few options that aren't useful all patients and patients just get confused. Review Source TM Tara M. LPN Medical Practice Used the software for: 2+ years ### "Clockwise.MD Review" February 12, 2019 4.0 its okay. I get the purpose of it from a walk in clinic view. Pros tractability. You know when a patient arrives and who is next to be seen. Cons moves too slow. Its a pain to have to navigate to different screens. Review Source BS Bradley S. Executive Director Health, Wellness and Fitness Used the software for: 1-2 years ### "The process was managed very well and a lot easier to implement than I could have imagined" November 17, 2017 5.0 Pros It helped to relive bottlenecks we experienced throughout the day. The average wait time for patients that sign up online is much less than walk-ins. Patients in the waiting room know exactly where they are in the queue. Our account manager was very patient and understood our concerns throughout and after the implementation process. Review Source DH Devon H. PPG Director of Operations Hospital & Health Care Used the software for: 1-2 years ### "Great Functionality" February 22, 2019 4.0 Great customer service, quick responses to questions and concerns. Pros The mobile functionality, the text features. The customer service and ability to make changes to benefit my system. Cons The initial set up was completed by someone else and posed challenges for when we needed to make changes initially. Review Source JL Jessica L. MA Medical Devices Used the software for: 2+ years ### "Review" February 13, 2019 2.0 Pros I like that patients can sign up online from home. Cons There have been several instances where it did not work properly. Review Source TR Tiffany R. Director of Operations, Urgent Cares Used the software for: 6-12 months ### "Great staff and support teams. Easy to reach and work to resolve any issues or questions quickly." December 6, 2017 5.0 Pros ease of use in setting up, training with staff is straight forward, patients love the wait time transparency we offer. Reporting is what drew me to this software and the ability to track throughput. Cons I don't have many cons but I would like to see better reporting for multiple locations. I am able to track and trend well fairly well but can think of a few changes that would improve reporting as we grow our locations. Review Source MS Michelle S. Urgent Care Supervisor Used the software for: 1-2 years ### "This has totally changed the game in urgent care. We will never go back! " October 26, 2017 5.0 Pros The ease of use. Even our older patients can work the system. It's helped with our service quality scores tremendously and it's helped to keep our waiting room a little less crowded. Review Source dM danielle M. Medical assistant Health, Wellness and Fitness Used the software for: 1-2 years ### "Clockwise review" February 12, 2019 4.0 Pros Gives us a head up of who is coming in, tells patients when to leave for appt. if we are busy and running behind. Cons People thinking they get to cut the line Review Source JO Jennifer O. Dir. of Digital Strategy Hospital & Health Care Used the software for: 2+ years ### "Excellent Customer Service" February 12, 2019 5.0 Pros I am a vendor that works with clients who use Clockwise, and Clockwise is easily able to install our tracking pixels and is always a pleasure to work with. The ease of use from the consumer side is great, and we see higher conversion numbers than with other platforms. Cons Nothing - great customer service and quickly works to respond to questions. Review Source KS Kevin S. Imaging Director Used the software for: 1-2 years ### "Very easy to use - logical design" November 17, 2017 5.0 Greater transparency and better setting of expectations for patients. They can see the queue on a public monitor. Everyone knows where the exam is in queue. Pros Very easy software to navigate. Works well when using across multiple stakeholders. The team is very responsive. Cons I would like to see benchmarking reports of external sources. There is an opportunity to create greater metrics reporting. But overall, its still pretty good. Review Source RB Rebecca B. Clinical Manager Hospital & Health Care Used the software for: 6-12 months ### "From implementing to managing, Clockwise.MD has met or exceeded all our expectations!" October 24, 2017 5.0 Pros The software really works! Our online reservation patients wait less time to start their visit than our walk in patients do. The text survey is a great and very useful feature. Review Source jS juanita S. Ambultory Clerical Hospital & Health Care Used the software for: Less than 6 months ### "Clockwise " February 19, 2019 4.0 The overall experience no paper and keeps track of appointments and times love it. Pros The pros was it paperless, can keep track of patients and there times they check in and check out. Cons Only think we hand problem with was when older people came in they had a hard time working the system Review Source JK Joe K. Web Developer Hospital & Health Care Used the software for: 6-12 months ### "Clockwise API review" February 15, 2019 4.0 Great software but could be better if the developers were open to simple requests from users Pros Well structured and easy to get relevant data for my application Cons Poor customer support and unwilling to make minimal changes to API based on customer request Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.